Spiceworks Pros and Cons

Spiceworks Pros

Mohamed Abdelwahab
IT Project Team Leader at Egyptian Fertilizers Company
The solution is very stable. It's reliable and efficient.
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WaelQenawy
Senior Customer Relations Manager at Qootco
The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.
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Spiceworks Cons

Mohamed Abdelwahab
IT Project Team Leader at Egyptian Fertilizers Company
I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.
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WaelQenawy
Senior Customer Relations Manager at Qootco
It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.
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Find out what your peers are saying about Spiceworks, Zabbix, Nagios and others in IT Infrastructure Monitoring. Updated: November 2019.
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