Spiceworks Pros and Cons

Spiceworks Pros

reviewer1236861
Interim Director of Information Technology at a government with 1,001-5,000 employees
It shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know up front.
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Ian MacFarlane
Technical Account Manager at On_Serve
The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space.
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Lewis Anderson
Senior IT Support at ProCook
The most valuable features are the inventory and personalization.
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Find out what your peers are saying about Spiceworks, Zabbix, Nagios and others in IT Infrastructure Monitoring. Updated: February 2021.
466,017 professionals have used our research since 2012.
Mohamed Abdelwahab
IT Project Team Leader at Egyptian Fertilizers Company
The solution is very stable. It's reliable and efficient.
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WaelQenawy
Senior Customer Relations Manager at Qootco
The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.
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Spiceworks Cons

reviewer1236861
Interim Director of Information Technology at a government with 1,001-5,000 employees
The network mapping could be improved. Putting together an actual bonafide network map would be really nice.
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Ian MacFarlane
Technical Account Manager at On_Serve
There are a lot of disadvantages to Spiceworks because it's not an agent-based solution.
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Lewis Anderson
Senior IT Support at ProCook
Having an integrated asset management tool, where I can plug in things that are offline, would be good.
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Find out what your peers are saying about Spiceworks, Zabbix, Nagios and others in IT Infrastructure Monitoring. Updated: February 2021.
466,017 professionals have used our research since 2012.
Mohamed Abdelwahab
IT Project Team Leader at Egyptian Fertilizers Company
I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves.
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WaelQenawy
Senior Customer Relations Manager at Qootco
It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems.
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Find out what your peers are saying about Spiceworks, Zabbix, Nagios and others in IT Infrastructure Monitoring. Updated: February 2021.
466,017 professionals have used our research since 2012.