Spiceworks Reviews

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Consultant
Spiceworks Consultant at a tech services company with 501-1,000 employees
Aug 24 2017

What is most valuable?

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

How has it helped my organization?

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and manage their Spiceworks installations. When I began using the product, I was working for a company that had no helpdesk, and... more»

What needs improvement?

Recently, they deployed a login process that links to their online community. While I understand that change, I don't agree with it. They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login... more»
Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Mar 15 2017

What is most valuable?

Help Desk, Inventory, Purchases, Reports

How has it helped my organization?

We are a IT consulting firm for several companies and implemented SpiceWorks for a centralized help desk solution. Now each customer can submit a help desk ticket, it then is routed to a technician who then contacts the customer. We copy the... more»

What needs improvement?

Reporting for any application is a must. Where the reporting is very useful in SpiceWorks, I would like a more powerful reporting tool to better filter what I want and do not want. There are some built in filters, but a simple if-then ability... more»
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Real User
Website and EComm at a retailer with 1,001-5,000 employees
Mar 13 2017

What do you think of Spiceworks?

The one thing charities often do not have  - vast amounts of disposable income for IT. In fact, they often don't have tiny amounts of income for IT. For some charities, they will have no budget at all. This can impact all aspects of IT. I've experienced expiring licensing, dodgy to non existent patching, ropey security...to name but a few things that kept me up at night. Okay, yes, this can happen anywhere, but it is very often present in charities <2mil. How does this relate to Spiceworks? Spiceworks is a system monitoring tool that has a wealth of community created add-ons that can especially help organisations with limited funds to ensure their mission critical systems are running well. It is written in Ruby-on-Rails and specifically designed for Microsoft Windows. In 2013,...
Real User
Director of Technology at a K-12 educational company or school with 501-1,000 employees
Aug 27 2017

What do you think of Spiceworks?

Valuable Features Tickets by e-mail, with actions by hastag. • Improvements to My Organization We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route things. Clients know immediately what is going on with a ticket. • Room for Improvement The SNMP sniffer requires a lot of work to get right. • Use of Solution I've been using Spiceworks personally for over seven years, five in my current environment. • Deployment Issues There were no issues with the deployment. • Stability Issues There were no issues encountered with the stability. • Scalability Issues There were no issues encountered with the scalability. • Customer Service and Technical Support Customer Service: It's great. Technical...

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What is Spiceworks?

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
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