Spiceworks Reviews

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Mohamed Abdelwahab
Real User
IT Project Team Leader at Egyptian Fertilizers Company
Sep 24 2019

What is most valuable?

The most valuable aspect of the solution is the asset inventory.

What needs improvement?

I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves. It would be… more»

What's my experience with pricing, setup cost, and licensing?

The solution is free. We're not paying for any licensing or other costs.

Which solution did I use previously and why did I switch?

Previously, we used Manage Engine. It was a bit slow, and a little bit old, which is why we switched.

What other advice do I have?

We use the on-premises deployment solution. I would rate the solution nine out of ten.

Which other solutions did I evaluate?

I didn't evaluate other options before choosing Spiceworks.
WaelQenawy
Real User
Senior Customer Relations Manager at Qootco
Sep 26 2019

What is most valuable?

The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.

What needs improvement?

It would be nice to connect multi Spiceworks servers together to get all of the information across different sites. Currently, Spiceworks works only on a local site, not multiple sites. It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and… more»

What other advice do I have?

We're using the community edition of the solution. I would rate the solution nine out of ten.

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What is Spiceworks?

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
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