Spiceworks Reviews

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Grey Howe
Consultant
Spiceworks Consultant at a tech services company with 501-1,000 employees
Aug 24 2017

What is most valuable?

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

How has it helped my organization?

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and... more»

What needs improvement?

Recently, they deployed a login process that links to their online community. While I understand that change, I don't... more»

What's my experience with pricing, setup cost, and licensing?

The product is free! Get it now.

Which solutions did we use previously?

I've used SCCM and it sucks. A lot. It took three months to configure/setup, and it didn't provide a good helpdesk... more»

What other advice do I have?

If you're a one-man IT shop, or the accidental IT pro (the CEO's cousin that hooked up an Xbox that one time and now... more»
Aaron Krytus
Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Mar 15 2017

What is most valuable?

Help Desk, Inventory, Purchases, Reports

How has it helped my organization?

We are a IT consulting firm for several companies and implemented SpiceWorks for a centralized help desk solution. Now each customer can submit... more»

What needs improvement?

Reporting for any application is a must. Where the reporting is very useful in SpiceWorks, I would like a more powerful reporting tool to better... more»

What's my experience with pricing, setup cost, and licensing?

This product is free.

What other advice do I have?

This is not a true managed service product as many might think at first glance. This product is awesome for help desk, inventory, purchasing and... more»
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Aimee White
Real User
Website and EComm at a retailer with 1,001-5,000 employees
Mar 13 2017

What do you think of Spiceworks?

The one thing charities often do not haveĀ  - vast amounts of disposable income for IT. In fact, they often don't have tiny amounts of income for IT. For some charities, they will have no budget at all. This can impact all aspects of IT. I've experienced expiring licensing, dodgy to non existent patching, ropey security...to name but a few things that kept me up at night. Okay, yes, this can happen anywhere, but it is very often present in charities <2mil. How does this relate to Spiceworks? Spiceworks is a system monitoring tool that has a wealth of community created add-ons that can especially help organisations with limited funds to ensure their mission critical systems are running well. It is written in Ruby-on-Rails and specifically designed for Microsoft Windows. In 2013,...
Bernie McCormick
Real User
Director of Technology at a K-12 educational company or school with 501-1,000 employees
Aug 27 2017

What is most valuable?

Tickets by e-mail, with actions by hastag.

How has it helped my organization?

We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route... more»

What needs improvement?

The SNMP sniffer requires a lot of work to get right.

What's my experience with pricing, setup cost, and licensing?

It's free.

Which solutions did we use previously?

I've used and evaluated others - Spiceworks is the best bang for the buck.

What other advice do I have?

Take the time to set up the SNMP agents to match up with the hardware you know you have on your network. It is a really... more»

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What is Spiceworks?

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
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