Spiceworks Reviews

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Lewis Anderson
Real User
Senior IT Support at ProCook
Feb 20 2020

What is most valuable?

The most valuable features are the inventory and personalization.

What needs improvement?

Having an integrated asset management tool, where I can plug in things that are offline, would be good. If I have taken a device off of the network then it would be nice to have it included in the same system, and not somewhere separately. That is the only thing that I have to look for outside of… more»

Which solution did I use previously and why did I switch?

Prior to using Spiceworks, I used a local tool. I switched because it has the ability to scan the network and find devices. I just have to punch in the credentials for the different devices and it will go off and do all of the scans for you. It will also provide all of the information about purchase… more»

What other advice do I have?

Spiceworks is a system that I recommend for both inventory and helpdesk, although it is good in its entirety. Other than support for integrated asset management, I cannot think of additional features that I would require. I would rate this solution a nine out of ten.
Mohamed Abdelwahab
Real User
IT Project Team Leader at Egyptian Fertilizers Company
Sep 24 2019

What is most valuable?

The most valuable aspect of the solution is the asset inventory.

What needs improvement?

I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves. It would be… more»

What's my experience with pricing, setup cost, and licensing?

The solution is free. We're not paying for any licensing or other costs.

Which solution did I use previously and why did I switch?

Previously, we used Manage Engine. It was a bit slow, and a little bit old, which is why we switched.

What other advice do I have?

We use the on-premises deployment solution. I would rate the solution nine out of ten.

Which other solutions did I evaluate?

I didn't evaluate other options before choosing Spiceworks.
Find out what your peers are saying about Spiceworks, Zabbix, Nagios and others in IT Infrastructure Monitoring. Updated: February 2020.
397,983 professionals have used our research since 2012.
WaelQenawy
Real User
Senior Customer Relations Manager at Qootco
Sep 26 2019

What is most valuable?

The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.

What needs improvement?

It would be nice to connect multi Spiceworks servers together to get all of the information across different sites. Currently, Spiceworks works only on a local site, not multiple sites. It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and… more»

What other advice do I have?

We're using the community edition of the solution. I would rate the solution nine out of ten.

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User Assessments By Topic About Spiceworks

Find out what your peers are saying about Spiceworks, Zabbix, Nagios and others in IT Infrastructure Monitoring. Updated: February 2020.
397,983 professionals have used our research since 2012.

Spiceworks Questions

What is Spiceworks?

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
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