Spiceworks Reviews

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Grey Howe
Consultant
Spiceworks Consultant at a tech services company with 501-1,000 employees
Aug 24 2017

What is most valuable?

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

How has it helped my organization?

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and manage their Spiceworks installations. When I began… more»

What needs improvement?

Recently, they deployed a login process that links to their online community. While I understand that change, I don't agree with it. They've also tried to integrate it… more»

What's my experience with pricing, setup cost, and licensing?

The product is free! Get it now.

If you previously used a different solution, which one did you use and why did you switch?

I've used SCCM and it sucks. A lot. It took three months to configure/setup, and it didn't provide a good helpdesk solution. SCCM also doesn't manage non-Microsoft… more»

What other advice do I have?

If you're a one-man IT shop, or the accidental IT pro (the CEO's cousin that hooked up an Xbox that one time and now you're in charge of 45 users), get some training on… more»

Which other solutions did I evaluate?

In addition to SCCM, we [former job] also checked TrackIT and Heat. Their price-point was too high.
Bernie McCormick
Real User
Director of Technology at a K-12 educational company or school with 501-1,000 employees
Aug 27 2017

What is most valuable?

Tickets by e-mail, with actions by hastag.

How has it helped my organization?

We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route things. Clients know immediately what is going on with a ticket.

What needs improvement?

The SNMP sniffer requires a lot of work to get right.

What's my experience with pricing, setup cost, and licensing?

It's free.

If you previously used a different solution, which one did you use and why did you switch?

I've used and evaluated others - Spiceworks is the best bang for the buck.

What other advice do I have?

Take the time to set up the SNMP agents to match up with the hardware you know you have on your network. It is a really great tool when it comes time to inventory or track equipment uptime/age.

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What is Spiceworks?

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
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