Spiceworks Room for Improvement

Mohamed Abdelwahab
IT Project Team Leader at Egyptian Fertilizers Company
I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves. It would be ideal if they could add contract management features into the solution in a future release. Regarding Contract management, I'd like to register all my support/renewal contracts and reminders for renewal. View full review »
Senior Customer Relations Manager at Qootco
It would be nice to connect multi Spiceworks servers together to get all of the information across different sites. Currently, Spiceworks works only on a local site, not multiple sites. It would be nice to have remote access to the solution via a tablet. They also need remote control from a PC. Right now, to complete the technical support process, you have to have a tool to access the PC, and check the problems. View full review »
Find out what your peers are saying about Spiceworks, Zabbix, Nagios and others in IT Infrastructure Monitoring. Updated: January 2020.
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