Spiceworks Archived Reviews (More than two years old)

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Vendor
Director of Technology at a K-12 educational company or school with 501-1,000 employees
Aug 27 2017

What is most valuable?

Tickets by e-mail, with actions by hastag.

How has it helped my organization?

We are able to escalate tickets, or shuffle tickets via e-mail, instead of having to login at a location to route things. Clients know immediately what is going on with a ticket.

What needs improvement?

The SNMP sniffer requires a lot of work to get right.

What's my experience with pricing, setup cost, and licensing?

It's free.

Which solution did I use previously and why did I switch?

I've used and evaluated others - Spiceworks is the best bang for the buck.

What other advice do I have?

Take the time to set up the SNMP agents to match up with the hardware you know you have on your network. It is a really great tool when it comes time to inventory or track equipment uptime/age.
Consultant
Spiceworks Consultant at a tech services company with 501-1,000 employees
Aug 24 2017

What is most valuable?

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

How has it helped my organization?

I don't have a specific organization at this time. I was a SpiceTrainer, and I helped other organizations deploy and manage their Spiceworks installations. When I began… more»

What needs improvement?

Recently, they deployed a login process that links to their online community. While I understand that change, I don't agree with it. They've also tried to integrate it… more»

What's my experience with pricing, setup cost, and licensing?

The product is free! Get it now.

Which solution did I use previously and why did I switch?

I've used SCCM and it sucks. A lot. It took three months to configure/setup, and it didn't provide a good helpdesk solution. SCCM also doesn't manage non-Microsoft… more»

What other advice do I have?

If you're a one-man IT shop, or the accidental IT pro (the CEO's cousin that hooked up an Xbox that one time and now you're in charge of 45 users), get some training on… more»

Which other solutions did I evaluate?

In addition to SCCM, we [former job] also checked TrackIT and Heat. Their price-point was too high.
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Aaron Krytus
Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Mar 15 2017

What is most valuable?

Help Desk, Inventory, Purchases, Reports

How has it helped my organization?

We are a IT consulting firm for several companies and implemented SpiceWorks for a centralized help desk solution. Now each customer can submit a help desk ticket, it then is routed to a technician who then contacts the customer. We copy… more»

What needs improvement?

Reporting for any application is a must. Where the reporting is very useful in SpiceWorks, I would like a more powerful reporting tool to better filter what I want and do not want. There are some built in filters, but a simple if-then… more»

What's my experience with pricing, setup cost, and licensing?

This product is free.

What other advice do I have?

This is not a true managed service product as many might think at first glance. This product is awesome for help desk, inventory, purchasing and some monitoring. If you are looking for a full managed service product you will need to keep… more»
Aimee White
Real User
Info Sec Consultant at Size 41 Digital
Mar 13 2017

What do you think of Spiceworks?

The one thing charities often do not have  - vast amounts of disposable income for IT. In fact, they often don't have tiny amounts of income for IT. For some charities, they will have no budget at all. This can impact all aspects of IT. I've experienced expiring licensing, dodgy to non existent patching, ropey security...to name but a few things that kept me up at night. Okay, yes, this can happen anywhere, but it is very often present in charities <2mil. How does this relate to Spiceworks? Spiceworks is a system monitoring tool that has a wealth of community created add-ons that can especially help organisations with limited funds to ensure their mission critical systems are running well. It is written in Ruby-on-Rails and specifically designed for Microsoft Windows. In 2013, Spiceworks…
Consultant
Systems Administrator at a tech services company with 51-200 employees
Aug 15 2016

What do you think of Spiceworks?

Valuable Features

Network Helpdesk

Improvements to My Organization

Tracking common issues has been improved.

Room for Improvement

I don't really use anything besides the free stuff so I can't say. It does, however, require help-desk and minor server/firewall config XP experience to set up.

Use of Solution

I've used it for two years.

Deployment Issues

There have been no issues with the deployment.

Stability Issues

There have been no issues with its stability.

Scalability Issues

There have been no issues scaling it.

Customer Service and Technical Support

Customer Service: I've never had to contact them. Technical Support: I've never had to contact them.

Initial Setup

It's straightforward, anybody with help-desk and minor server/firewall config XP could…
Real User
Advanced Service Desk Agent at a transportation company with 501-1,000 employees
Jun 06 2016

What do you think of Spiceworks?

What is most valuable?

The price, as it's free.

How has it helped my organization?

To be honest, it is better than nothing, but my experience gives me bad feedback for this product.

What needs improvement?

In our environment, no real improvement. This product is probably very good for a small structure.

For how long have I used the solution?

Personally more than one year, but my company has used it for three years.

What was my experience with deployment of the solution?

No deployment is needed. Installation when you don’t have a problem is really easy.

What do I think about the stability of the solution?

Yes, too many. We tried it on a VM, but we had to reboot every 2 days. We migrated it on a real server, new installation, etc., but despite the fact that the server…
Consultant
IT Support Engineer at a tech services company with 501-1,000 employees
Jan 16 2016

What is most valuable?

The inventory of hardware and software. Also, the community, as there are lots of IT pros who are always ready to help.

How has it helped my organization?

During our IT audit, the auditor usually asks if we have logs, and unlike before, where we were a having a hard time digging up the log, Spiceworks has helped us a lot. It helps us to monitor our… more»

What needs improvement?

The devices keep showing offline in the dashboard, but when we check it, it's already online. This is a problem they need to fix.

What's my experience with pricing, setup cost, and licensing?

It is free as far I know, both the application and technical support.

What other advice do I have?

* Consider the needs of your organization - if you are looking for a product to implement in your company, you really need to consider if the product is what you really need, or if it is really… more»

Which other solutions did I evaluate?

I had tried The Dude network monitor, but we choose this software because of the feature that is useful for our ISO IT audit.

What is Spiceworks?

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Spiceworks customers
Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
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