Spiceworks Room for Improvement

Anonymous avatar x60
Systems Administrator at a tech services company with 51-200 employees
I don't really use anything besides the free stuff so I can't say. It does, however, require help-desk and minor server/firewall config XP experience to set up. view full review »
Anonymous avatar x60
IT Support Engineer at a tech services company with 501-1,000 employees
The devices keep showing offline in the dashboard, but when we check it, it's already online. This is a problem they need to fix. view full review »
E3e929d7 1a57 448a 80ce 960fbc62893c avatar
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Reporting for any application is a must. Where the reporting is very useful in SpiceWorks, I would like a more powerful reporting tool to better filter what I want and do not want. There are some built in filters, but a simple if-then ability would be incredibly helpful to narrow down my reports. view full review »
D863d462 76f5 4827 9f2e 420000810a32 avatar
Director of Technology at a K-12 educational company or school with 501-1,000 employees
The SNMP sniffer requires a lot of work to get right. view full review »
A3e3545c 0f96 41fa ab93 89930740b739 avatar?1454492880
IT Manager at a non-profit with 51-200 employees
The folks at Spiceworks are constantly expanding the capabilities of their product by partnering and integrating with other vendors. I would love for this trend to continue until Spiceworks has ability to act as an IDS/IPS system all in one. Alienvault alerts have recently been added that bring this vision closer to reality. I would also love to see performance monitoring (think Zabbix) capabilities as well. view full review »
Anonymous avatar x60
Research Associate at a media company with 51-200 employees
The issue that we had, that caused us to stop using Spiceworks, was that it didn’t seem designed for a help desk of our scale, and we're a company with over 2500 employees. view full review »
Anonymous avatar x60
Starlan Consulting Services at a tech consulting company with 51-200 employees
It's got great potential, but too many security and resource issues. It needs lower resource consumption at the workstation level, reduced network traffic, better device discovery and identification. view full review »
9dc12fdd 9f86 4bdf bb64 42d1cf07019a avatar?1453136819
System and Network Administrator at a manufacturing company with 51-200 employees
I would like to see an easier means to customize the user interface, and would gladly pay a reasonable licensing fee if this were available as an additional feature. Attachment handling within a ticket could be improved; only one item can be attached at a time unless email is used. Finally, a way to strip selected blocks of text/images from emails would be huge; graphic attachments in email signatures create a mess in the UI. view full review »
Ce16b540 3950 43cf bb6e b403570e5e2d avatar?1453580683
CIO at a marketing services firm with 51-200 employees
I’d like to see a more formalized classification system for tickets that would allow me to analyze where (on what functions) our team is spending most of the time and resources. view full review »
Anonymous avatar x60
Interim IT Manager at a hospitality company with 1,001-5,000 employees
The only real gripe I have would be the stability. See below. view full review »
069d425a f1b6 4d44 a716 f73bc5e3869a avatar?1453279647
IT Support and Development at a local government with 51-200 employees
The only issue encountered was setting up the email server information. It took a little testing, but got it working in a couple of days. view full review »
Anonymous avatar x60
Technal Support Specialist Contractor at a retailer with 1,001-5,000 employees
The navigation is a little heavy and not as smooth as some ticket management software; this must be because it’s web based and has a lot. The GUI can be a little hard to find my way through. I have also used Service Now and it’s very orderly compared to Spiceworks in terms of ticket categorization and management. view full review »
D40e0682 1603 49c0 9f91 02c52c9c034c avatar?1451321292
IT freelancer/consultant at a tech services company with 51-200 employees
The main issue we had with the Spiceworks was always performance related. A dedicated server would sometimes become unresponsive, and would need to be restarted. view full review »
B3926c84 0d79 46be 8486 b6140ea85718 avatar?1453113986
Senior Infrastructure Engineer at a tech services company with 1,001-5,000 employees
The area I have always struggled with is the network scanning and asset management parts of the program. view full review »
48a082be bc4a 49ba 8041 7501ab3d9e60 avatar?1449215262
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
Personally, I haven't used it in over an year, I haven't got to see the latest updates or major releases but if there's something I'd improve about version 5.x is its scalability. view full review »
76cbac3a 51f1 4eac 8ca8 44284495fd3c avatar?1453045856
Help Desk Manager at a tech services company with 51-200 employees
Most problems are the system bugs and slowness, also because the product has a web interface that makes a lot of problems like refreshing and information loss. I think that Spiceworks need to make a program for PCs and keep the web interface. view full review »
A2678253 1f44 4b18 9516 f7d7228ec707 avatar?1452766421
Systems and Messaging Administrator at a wholesaler/distributor with 1,001-5,000 employees
Can’t think of any off the top of my head. Product works well as is. view full review »
Cc0fe9c7 efe2 48cc b069 43df625b7124 avatar?1452694086
Network Engineer at a tech services company with 51-200 employees
I would like to see the help desk product be more stable. view full review »
Anonymous avatar x60
Enterpise Business Systems Engineer (Lead Network Systems and Security Engineer) at a mining and metals company with 1,001-5,000 employees
I would love to see change control added to the product with automated approvals, and the hanging and slowness bugs fixed. Also a better search would be nice. view full review »
Ad17a4f6 05cc 4fbd 86bc 394b9a7ac6ee avatar?1452677905
IT Systems Administrator & Infomation Security Officer at a tech services company with 51-200 employees
For now this suits our needs, although a Linux version would also be a great improvement. view full review »
Anonymous avatar x60
Sr. Desktop Engineer at a manufacturing company with 51-200 employees
I think troubleshooting errors became the most frustrating part since it is free; you can’t complain. But luckily the Spiceworks Community is very helpful in diagnosing issues when bagging your head against the wall doesn't help. view full review »
Anonymous avatar x60
Infrastructure Engineer at a non-profit with 501-1,000 employees
I would not recommend running Spiceworks on a desktop machine for long, I have had to reboot the services more often than I would like. The inventory information could be more frequently updated. The modules available to incorporate tasks to an asset would could also stand to grow, they could also make it easier to incorporate them into the interface; examples (Dameware, Wake on Lan needs work, etc). view full review »
Anonymous avatar x60
Network Administrator at a construction company with 501-1,000 employees
It would be great to see them improve on the ticketing aspect. It still lacks some basic features that other systems have such as limiting the view of queues to certain techs. It could also use a better end-user interface. view full review »
Be45a569 b313 4fce 8add 388062d70f9d avatar?1451404573
Advanced Service Desk Agent at a transportation company with 501-1,000 employees
In our environment, no real improvement. This product is probably very good for a small structure. view full review »
3e410fe5 303c 41ac 93c6 294873e0fbdd avatar?1437013670
Spiceworks Consultant at a tech services company with 501-1,000 employees
Recently, they deployed a login process that links to their online community. While I understand that change, I don't agree with it. They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application. Resources spent on this social aspect could have been used to fix the existing login to sync with AD for the IT users (it already syncs to AD for end users) and everyone would have been happier. This would have been especially good since Spiceworks has become more and more predominant for enterprise level IT instead of the SMB market that they started with. Taking that in to consideration, I also believe that their new CEO needs to take the application in a new direction and make it enterprise ready with performance and capabilities that can meet that environment. Right now, if you have >2000 endpoints in Spiceworks, you will probably hate using it just because it's so bogged down. I've done installations for clients that were in excess of 5,000 nodes and it's just dreadful. They may be edge cases for Spiceworks, but I see them becoming more prevalent as time wears on, especially if Spiceworks continues to dominate the IT landscape with their community. view full review »

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