Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place.

Spiceworks is a particularly good software solution to kick off with when you're a startup. When experimenting with it, your people can get exposure to the context and you can easily customize it. When I joined my organization, I did a lot of customization with the fields and everything at first in order to properly streamline the processes. It really helps to start with building up your processes first and foremost.

Once your organization gains awareness of the service desk processes, they can then either look out for better software or stick with Spiceworks.

The pricing of the product depends on the company and how big it is. In a big company, it is hard to deploy something like this. There are a lot of servers and there is a lot of communication needed. In a big company with maybe 1,000 people, you would pay a high price. It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper. 

The tool is cheap.

Spiceworks is an open-source product, but I think they should offer some useful premium features that people can pay for. 

This product is free.

The solution is free. We're not paying for any licensing or other costs.

I wasn't involved in the purchasing of the license.

It's free.

The product is free! Get it now.

Spiceworks help desk solution is free.

If you are a small – medium sized business you cannot go wrong with using Spiceworks to help you provide an A+ IT support as it is free.

Other non-descript products. Nothing that matched the ease of use of Spiceworks for free or otherwise.

It's completely free.

It's free.

Licensing is free and pricing is non-existent, unless you want an ad-free experience. Paid support is not an option, only community support (which is pretty good).

It's free.

It is free as far I know, both the application and technical support.

It's free.

We use the free version.

The major “selling” point for Spiceworks was that it was free.

We currently use OTRS as well for ticketing though we are considering other options.

This is kind of an open source solution.

I’m only a technical consultant and don’t know this information, this system is good to use because it’s free.

Try the free version and do a test run.