Spiceworks Primary Use Case

Hassan Zia - PeerSpot reviewer
IT Service Desk Manager (Global Delivery) at MLOGICA, INC.

I have been using Spiceworks as a ticketing system for logging incidents, service requests, and other service desk-related functionality ever since I joined my company about a year and a half ago.

We're currently using a pretty old version of Spiceworks which is about three or four years old now and, although it is hosted in the United States with our USA team (which includes our infrastructure manager and IT security director), I believe it is based on-premises. When I joined the company here in Pakistan, it was already in place, and I just had to come in and start using it to support my team as a service desk manager.

In our engineering department, Spiceworks is being used globally as a remote service desk system by people who are not only in the United States and Pakistan, but also in India. In my team, there are six engineers working on it at present, in addition to the L2 team which includes two system administrators, a Linux administrator, and others, which comes out to a total of about 10 or 12 Spiceworks users in our company.

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Saifallah Chakroun - PeerSpot reviewer
IT Manager at MTF Industriel

This solution is primarily used as a ticketing system. For example, it can be used in finance and other areas. 

I used it in my home lab, just to do some tests.

I'm linking it to IT issues in the office. If there are problems, for example, the printer is not working, people write a message to me, create a new ticket, then send the ticket to me. I try to solve the problem. 

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Fernando Cezario - PeerSpot reviewer
Level 2 Support at Tigs

We use Spiceworks, but only to manage computers, not to create and resolve tickets. Our IT team needs more control for managing computers across different sites.

We primarily use it for network monitoring.

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Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Jeetendar Kumar - PeerSpot reviewer
Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

I use the solution to manage inventory. It helps us create and assign tickets.

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JV
IT Director at Dondlinger Construction

We use Spiceworks for IT ticketing. The main users are me and my staff, which includes two other people. We serve about 60 or 70 other people who submit tickets via email. They don't use Spiceworks to monitor how many tickets they have open. For the most part, they don't go to that page. They just send in their tickets and wait for us to respond. Since we're a smaller company, then the response time typically isn't too long.

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Michael Ojieh - PeerSpot reviewer
Senior Network Engineer at a tech services company with 1,001-5,000 employees

We use Spiceworks to monitor routers, switches, access points, and IP addresses.

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LA
Senior IT Support at ProCook

I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues.

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NM
Interim Director of Information Technology at a government with 1,001-5,000 employees

My primary use is for documentation and monitoring the vital services.

My biggest need for using a network monitoring system was to track activity and find out what I've actually got out in the universe. When I came here, I had absolutely no documentation on this network whatsoever, and that's an 875 node network.

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WaelQenawy - PeerSpot reviewer
Senior Customer Relations Manager at Qootco

We're primarily using the solution so that we have all of the information about our IT assets, and network management. Spiceworks has good tools for that.

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MA
IT Project Team Leader at OCI fertiizers

We primarily use the solution for asset management of our asset collection.

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KC
Senior Manager, Enterprise Infrastructure at a manufacturing company with 1-10 employees

We're using Spiceworks mainly for infrastructure monitoring.

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it_user1379664 - PeerSpot reviewer
Technical Account Manager at On_Serve

Spiceworks is for the IT guy that wants to monitor systems that he doesn't have a managed service partner behind him. And that's where Spiceworks has a really good place.

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Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.