Spiceworks Valuable Features

Hassan Zia - PeerSpot reviewer
IT Service Desk Manager (Global Delivery) at MLOGICA, INC.

If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place.

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Saifallah Chakroun - PeerSpot reviewer
IT Manager at MTF Industriel

It's easy to understand. The documentation is also very helpful in figuring out the product. 

It's simple to use. 

The solution offers very useful integrations. 

It is stable and reliable. 

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Fernando Cezario - PeerSpot reviewer
Level 2 Support at Tigs

I just like the inventory feature and it is a feature I mostly rely on. 

Moreover, Spiceworks add-ons or integrations have positively impacted our workflows.  It's easier to use everything. And if I have a new employee, it's easier to explain how Spiceworks works and the process each day. So, it is helpful.

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Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Jeetendar Kumar - PeerSpot reviewer
Information Technology Analyst at The Aga Khan University Hospital (Pakistan)

I have used many software, but Spiceworks is the best. The tool provides multiple features. It is a valuable product for inventory. It is also useful as a ticketing system. The solution is easy to use and easy to manage. Many people can use it very easily. The features are not complicated. It is very easy to run, install, and understand. That is why my organization decided to use it.

The solution’s asset management capabilities have benefitted us in many ways. We are able to manage all the inventory. We have a complete database. We have a record of everything. It is very valuable. I rate the usability of the user interface and dashboard a nine out of ten. The tool is easy to learn compared to other software.

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JV
IT Director at Dondlinger Construction

When I first started using Spiceworks, it really increased visibility. I have some other stuff that I'm using now for that kind of visibility, but at that time I went with Spiceworks because it was free. I set it up and used it for visibility in the network, then we set up the ticketing stuff several years ago as well. That works well for us.

It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status. I could see where it was on the network as well as the versions of operating systems and stuff like that.

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Michael Ojieh - PeerSpot reviewer
Senior Network Engineer at a tech services company with 1,001-5,000 employees

Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor.

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LA
Senior IT Support at ProCook

The most valuable features are the inventory and personalization.

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NM
Interim Director of Information Technology at a government with 1,001-5,000 employees

I have found a couple of features to be valuable. One, it shows the users that are currently logged in, which is not something that Active Directory by default will ever let you know upfront. It's something you have to craft a script for and it's kind of a pain to have to do it every time. If I just want to quickly look and see who's logged on to their machine Spiceworks will tell me that. That's a very accurate and easy way to find software inventory of every machine that's out there. I do have a Microsoft Configuration Manager Server here and that will work okay. But Spiceworks definitely gives a much broader overview. The SCCN machine on the South Room Inventory and Compliance might tell me some of the other software that's on. For example, I've already caught several world-class operators here in our work environment putting the software on their machines that should not have and it was documented and they were disciplined because of it. I would say policy enforcement is definitely one of the bigger features overall that this solution gives.

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WaelQenawy - PeerSpot reviewer
Senior Customer Relations Manager at Qootco

The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful.

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it_user265281 - PeerSpot reviewer
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates

Help Desk, Inventory, Purchases, Reports

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MA
IT Project Team Leader at OCI fertiizers

The most valuable aspect of the solution is the asset inventory.

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it_user372372 - PeerSpot reviewer
Technal Support Specialist Contractor at a retailer with 1,001-5,000 employees

I like how all the work notes are all trackable from the main page. It is very easy to manage what has been done on a specific ticket.

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it_user381603 - PeerSpot reviewer
Director of Technology at a educational organization with 501-1,000 employees

Tickets by e-mail, with actions by hastag.

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it_user273492 - PeerSpot reviewer
Spiceworks Consultant at a tech services company with 501-1,000 employees

Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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it_user371481 - PeerSpot reviewer
Help Desk Manager at a tech services company with 51-200 employees

Spiceworks managed all tasks of the company on a daily routine.

  • Helping track, priorities, knowledge base and manage the incoming tickets from customers and inside projects.
  • Giving the employees one place to observe the correct state of the company productivity.

Spiceworks also has a smartphone app that helps you keep in touch from anywhere.

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it_user273753 - PeerSpot reviewer
ICT Technician at The Godolphin School
  • Integration with Active Directory
  • The ticketing system for the end users
  • The ease of making it work the way the IT Support Team want it to
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it_user273747 - PeerSpot reviewer
IT Director at a legal firm with 501-1,000 employees

Tracking the work that has been completed.

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it_user373110 - PeerSpot reviewer
IT Support and Development at a local government with 51-200 employees
  • Network discovery
  • Ticketing system
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it_user362487 - PeerSpot reviewer
IT freelancer/consultant at a tech services company with 51-200 employees

Automatic inventory of network connected assets and ability to add assets that are not connected to network - such as monitors and docking stations.

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it_user278463 - PeerSpot reviewer
System Administrator/Technology Coordinator at a non-tech company with 501-1,000 employees

The inventory management is, and also the alerts that let me know when printers are running low on ink.

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KC
Senior Manager, Enterprise Infrastructure at a manufacturing company with 1-10 employees

Spiceworks is generic and free.

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it_user381549 - PeerSpot reviewer
IT Manager at a non-profit with 51-200 employees
  • Inventory
  • Ticketing
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it_user372003 - PeerSpot reviewer
System and Network Administrator at a manufacturing company with 51-200 employees

In addition to being free, it has a simple modular design with a lot of extensibility – although the plug-in format has recently changed and it has been difficult getting information on the new process.

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it_user374160 - PeerSpot reviewer
Interim IT Manager at a hospitality company with 1,001-5,000 employees

The value is in the free IT help-desk and inventory. All IT departments, big or small, even single man, need to keep accurate records of their work, and Spiceworks polished interface and continued development allow you to setup up a server and scanning with minimal configuration.

Active directory support ensures you can import all of your users, and easily scan your AD assets. You also have a direct feed to the community right in your help desk. The Spiceworks community is one of, if not the best community of IT professionals. More times than I can count, I’ve looked to the community for solutions to problems, proof of concepts, projects ideas and advice.

Even after our organization stopped using Spiceworks, I still encourage my team to frequent the community and look there for ideas, solutions or even feedback.

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it_user286839 - PeerSpot reviewer
Group IT Director at a manufacturing company with 1,001-5,000 employees
  • Help desk/service desk (ticketing tool)
  • Inventory
  • Reports
  • Analysis
  • Dashboards
  • Device/network overview
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it_user375372 - PeerSpot reviewer
CIO at a marketing services firm with 51-200 employees

The help desk ticketing system is of the most value to us, also the knowledge-base and network scanning is used often.

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it_user2754 - PeerSpot reviewer
IT Manager at a construction company with 51-200 employees
SpiceWorks is an easy to install and maintain inventory and help desk system for SMBs and it's free! It provides a portal capability for users to submit tickets and FAQs. On the IT side, the ticketing system is simple to use and allows for basic time and cost tracking. The inventory system scans for hardware and software on the network and is helpful in tracking compliance and warranties. A flexible reporting system allows you to run reports on anything in the SpiceWorks database. It has remote monitors that allow you to inventory equipment in remote offices. The online SpiceWorks community is also fantastic for dealing with all sorts of IT issues. View full review »
it_user1379664 - PeerSpot reviewer
Technical Account Manager at On_Serve

The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space. This is a nice thing to have. I think it's getting better at discovering network equipment.

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it_user371781 - PeerSpot reviewer
Senior Infrastructure Engineer at a tech services company with 1,001-5,000 employees

The help desk feature is by far the most valuable. It is easy to use and offers lots of features for different types of organizations.

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it_user350622 - PeerSpot reviewer
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania

From what I know, the software has a very vast range of functionalities but what we mainly used it for was for incident/ticket management and network hardware & software inventory (workstations, laptops, licenses, IPs, etc.).

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it_user292623 - PeerSpot reviewer
IT Support Engineer at a tech services company with 501-1,000 employees

The inventory of hardware and software.

Also, the community, as there are lots of IT pros who are always ready to help.

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it_user369366 - PeerSpot reviewer
Sr. Desktop Engineer at a manufacturing company with 51-200 employees

Amongst its pretty extensive features the best for me have been the software/hardware management tools, windows critical updates monitoring, and the ease of setup and use: accounts & tickets creation, and consolidating.

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it_user369390 - PeerSpot reviewer
IT Systems Administrator & Infomation Security Officer at a tech services company with 51-200 employees

The most valuable features are the Spiceworks Helpd Desk feature and the Inventory monitoring features.

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it_user369525 - PeerSpot reviewer
Enterpise Business Systems Engineer (Lead Network Systems and Security Engineer) at a mining and metals company with 1,001-5,000 employees

The inventory management is very helpful and works quit well.

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it_user134526 - PeerSpot reviewer
IT Service Provider at a university with 51-200 employees
Ticketing, reports, technician user management. View full review »
it_user362919 - PeerSpot reviewer
Advanced Service Desk Agent at a transportation company with 501-1,000 employees

The price, as it's free.

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it_user381501 - PeerSpot reviewer
Starlan Consulting Services at a tech consulting company with 51-200 employees
  • Change management
  • Inventory
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it_user381480 - PeerSpot reviewer
Systems Administrator at a tech services company with 51-200 employees
  • Network
  • Helpdesk
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it_user381519 - PeerSpot reviewer
Research Associate at a media company with 51-200 employees

The customization of the service desk. We set it up for use by different departments that had specific tracking needs and were able to meet those needs.

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it_user269979 - PeerSpot reviewer
Network Administrator at a construction company with 501-1,000 employees

Network inventory

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it_user369345 - PeerSpot reviewer
Infrastructure Engineer at a non-profit with 501-1,000 employees

The feature we use the most is the help desk portal. Mostly this is a cost effective way to have a ticketing system for us. The inventory pulls are not entirely accurate all the time depending on what time it was pulled, so we use Dell Kace for that.

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it_user369534 - PeerSpot reviewer
Network Engineer at a tech services company with 51-200 employees

Helpdesk & network scanning

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it_user277038 - PeerSpot reviewer
Technical Analyst at a real estate/law firm with 501-1,000 employees
  • Ticketing system
  • Freeware
  • Network scanning
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it_user370191 - PeerSpot reviewer
Systems and Messaging Administrator at a wholesaler/distributor with 1,001-5,000 employees

The ticketing system.

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it_user1929 - PeerSpot reviewer
IT Security Professional at a tech company with 51-200 employees
This is a great service desk product for SMB's. It's free and easy to get going so it is perfect for companies that haven't got anything in place to handle inventory and helpdesk. It is supported by a strong community of users that give you a built-in expert network and IT knowledgebase. View full review »
Buyer's Guide
Spiceworks
March 2024
Learn what your peers think about Spiceworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.