Spiceworks Valuable Features

Anonymous avatar x60
Systems Administrator at a tech services company with 51-200 employees
* Network * Helpdesk view full review »
Anonymous avatar x60
IT Support Engineer at a tech services company with 501-1,000 employees
The inventory of hardware and software. Also, the community, as there are lots of IT pros who are always ready to help. view full review »
E3e929d7 1a57 448a 80ce 960fbc62893c avatar
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Help Desk, Inventory, Purchases, Reports view full review »
D863d462 76f5 4827 9f2e 420000810a32 avatar
Director of Technology at a K-12 educational company or school with 501-1,000 employees
Tickets by e-mail, with actions by hastag. view full review »
A3e3545c 0f96 41fa ab93 89930740b739 avatar?1454492880
IT Manager at a non-profit with 51-200 employees
* Inventory * Ticketing view full review »
Anonymous avatar x60
Research Associate at a media company with 51-200 employees
The customization of the service desk. We set it up for use by different departments that had specific tracking needs and were able to meet those needs. view full review »
Anonymous avatar x60
Starlan Consulting Services at a tech consulting company with 51-200 employees
* Change management * Inventory view full review »
9dc12fdd 9f86 4bdf bb64 42d1cf07019a avatar?1453136819
System and Network Administrator at a manufacturing company with 51-200 employees
In addition to being free, it has a simple modular design with a lot of extensibility – although the plug-in format has recently changed and it has been difficult getting information on the new process. view full review »
Ce16b540 3950 43cf bb6e b403570e5e2d avatar?1453580683
CIO at a marketing services firm with 51-200 employees
The help desk ticketing system is of the most value to us, also the knowledge-base and network scanning is used often. view full review »
Anonymous avatar x60
Interim IT Manager at a hospitality company with 1,001-5,000 employees
The value is in the free IT help-desk and inventory. All IT departments, big or small, even single man, need to keep accurate records of their work, and Spiceworks polished interface and continued development allow you to setup up a server and scanning with minimal configuration. Active directory support ensures you can import all of your users, and easily scan your AD assets. You also have a direct feed to the community right in your help desk. The Spiceworks community is one of, if not the best community of IT professionals. More times than I can count, I’ve looked to the community for solutions to problems, proof of concepts, projects ideas and advice. Even after our organization stopped using Spiceworks, I still encourage my team to frequent the community and look there for ideas, solutions or even feedback. view full review »
069d425a f1b6 4d44 a716 f73bc5e3869a avatar?1453279647
IT Support and Development at a local government with 51-200 employees
* Network discovery * Ticketing system view full review »
Anonymous avatar x60
Technal Support Specialist Contractor at a retailer with 1,001-5,000 employees
I like how all the work notes are all trackable from the main page. It is very easy to manage what has been done on a specific ticket. view full review »
D40e0682 1603 49c0 9f91 02c52c9c034c avatar?1451321292
IT freelancer/consultant at a tech services company with 51-200 employees
Automatic inventory of network connected assets and ability to add assets that are not connected to network - such as monitors and docking stations. view full review »
B3926c84 0d79 46be 8486 b6140ea85718 avatar?1453113986
Senior Infrastructure Engineer at a tech services company with 1,001-5,000 employees
The help desk feature is by far the most valuable. It is easy to use and offers lots of features for different types of organizations. view full review »
48a082be bc4a 49ba 8041 7501ab3d9e60 avatar?1449215262
System Administrator - Backup & Storage Specialist at METRO SYSTEMS Romania
From what I know, the software has a very vast range of functionalities but what we mainly used it for was for incident/ticket management and network hardware & software inventory (workstations, laptops, licenses, IPs, etc.). view full review »
76cbac3a 51f1 4eac 8ca8 44284495fd3c avatar?1453045856
Help Desk Manager at a tech services company with 51-200 employees
Spiceworks managed all tasks of the company on a daily routine. * Helping track, priorities, knowledge base and manage the incoming tickets from customers and inside projects. * Giving the employees one place to observe the correct state of the company productivity. Spiceworks also has a smartphone app that helps you keep in touch from anywhere. view full review »
A2678253 1f44 4b18 9516 f7d7228ec707 avatar?1452766421
Systems and Messaging Administrator at a wholesaler/distributor with 1,001-5,000 employees
The ticketing system. view full review »
Cc0fe9c7 efe2 48cc b069 43df625b7124 avatar?1452694086
Network Engineer at a tech services company with 51-200 employees
Helpdesk & network scanning view full review »
Anonymous avatar x60
Enterpise Business Systems Engineer (Lead Network Systems and Security Engineer) at a mining and metals company with 1,001-5,000 employees
The inventory management is very helpful and works quit well. view full review »
Ad17a4f6 05cc 4fbd 86bc 394b9a7ac6ee avatar?1452677905
IT Systems Administrator & Infomation Security Officer at a tech services company with 51-200 employees
The most valuable features are the Spiceworks Helpd Desk feature and the Inventory monitoring features. view full review »
Anonymous avatar x60
Sr. Desktop Engineer at a manufacturing company with 51-200 employees
Amongst its pretty extensive features the best for me have been the software/hardware management tools, windows critical updates monitoring, and the ease of setup and use: accounts & tickets creation, and consolidating. view full review »
Anonymous avatar x60
Infrastructure Engineer at a non-profit with 501-1,000 employees
The feature we use the most is the help desk portal. Mostly this is a cost effective way to have a ticketing system for us. The inventory pulls are not entirely accurate all the time depending on what time it was pulled, so we use Dell Kace for that. view full review »
Anonymous avatar x60
Network Administrator at a construction company with 501-1,000 employees
Network inventory view full review »
Be45a569 b313 4fce 8add 388062d70f9d avatar?1451404573
Advanced Service Desk Agent at a transportation company with 501-1,000 employees
The price, as it's free. view full review »
3e410fe5 303c 41ac 93c6 294873e0fbdd avatar?1437013670
Spiceworks Consultant at a tech services company with 501-1,000 employees
Helpdesk and inventory are both equally valuable, and they form the true core of the product. view full review »

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