We use Splashtop Remote Support for the remote server support. 

We use the latest update.

As our staff works from home nowadays, we make remote use of the solution in respect of  the local desktop at our premises. We also employ it for providing remote support. 

We primarily use this product for providing remote support. It ties into our ticketing system.

For the most part, we deal with end-users. It could be anywhere from C-level executives to somebody on the shop floor who has a machine that doesn't work.

We primarily use the solution to help support external customers.