Splashtop Remote Support Reviews

Filter by:
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
David Fitzerman
Real User
Chief Alchemist/ VP at DFC International
Sep 13 2020

What is most valuable?

The most valuable feature is cost-effectiveness. This is a feature-rich product and there are a lot of them that I don't use right now. Some of the features that I find useful are the ability to… more »

What needs improvement?

The packages that Splashtop has, tend to be a little bit confusing and should be simplified. They have 12 packages and by comparison, TeamViewer only has three packages available. The differences… more »

What's my experience with pricing, setup cost, and licensing?

The licensing fees are less than $400 per year.

Which solution did I use previously and why did I switch?

I have also worked with TeamViewer to provide remote support, and I find that Splashtop is better. It's more stable. With TeamViewer, the version changes, and I get a new surprise every three weeks… more »

What other advice do I have?

When it comes to helpdesk software, there is no interface that I really care about. We're taking over computers at the other end and I want my technicians to attach, do the work, and get out… more »

Which other solutions did I evaluate?

I routinely research similar products, including keeping up to date with TeamViewer. One of the problems with TeamViewer is the price, where the base package starts at over $1,000 per year.
Real User
Support Engineer at a tech services company with 501-1,000 employees
Dec 26 2019

What is most valuable?

With the extended license, it's easy to be remote. The solution is very fast. The solution provides high resolution (HD).

What needs improvement?

The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.

What other advice do I have?

We use the cloud deployment model. If this solution would be useful to a company depends on a few factors. Some clients want to install software, for example, and some want cloud providers. I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me. I'd rate the solution seven out of ten.

Articles

User Assessments By Topic About Splashtop Remote Support

Find out what your peers are saying about Splashtop, LogMeIn, Parallels and others in Remote Access. Updated: September 2020.
437,064 professionals have used our research since 2012.

Splashtop Remote Support Questions

What is Splashtop Remote Support?

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop Remote Support customers

Toyota, AT&T, Isuzu, Goodwill

BUYER'S GUIDE
Download our free Remote Access Report and find out what your peers are saying about Splashtop, LogMeIn, Parallels, and more!