Splashtop Remote Support Reviews

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Real User
Support Engineer at a tech services company with 501-1,000 employees
Dec 26 2019

What is most valuable?

With the extended license, it's easy to be remote. The solution is very fast. The solution provides high resolution (HD).

What needs improvement?

The solution should add more options and tools for shortcuts, administration, etc. The solution should add more server storage or a cloud extension for saving items.

What other advice do I have?

We use the cloud deployment model. If this solution would be useful to a company depends on a few factors. Some clients want to install software, for example, and some want cloud providers. I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me. I'd rate the solution seven out of ten.


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Splashtop Remote Support Questions

What is Splashtop Remote Support?

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop Remote Support customers

Toyota, AT&T, Isuzu, Goodwill

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