Splashtop Remote Support Overview

Splashtop Remote Support is the #15 ranked solution in our list of top Remote Access tools. It is most often compared to Parallels Access: Splashtop Remote Support vs Parallels Access

What is Splashtop Remote Support?

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Buyer's Guide

Download the Remote Access Buyer's Guide including reviews and more. Updated: June 2021

Splashtop Remote Support Customers

Toyota, AT&T, Isuzu, Goodwill

Splashtop Remote Support Video

Pricing Advice

What users are saying about Splashtop Remote Support pricing:
  • "The licensing fees are less than $400 per year."

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David Fitzerman
Chief Alchemist/ IT Operations Manager at DFC International Computing
Real User
Top 5Leaderboard
A feature-rich, cost-effective solution to help assist our clients, even using our mobile devices

What is our primary use case?

We primarily use this product for providing remote support. It ties into our ticketing system. For the most part, we deal with end-users. It could be anywhere from C-level executives to somebody on the shop floor who has a machine that doesn't work.

Pros and Cons

  • "The ability to use mobile devices is helpful because we can support our clients from anywhere."
  • "The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

What other advice do I have?

When it comes to helpdesk software, there is no interface that I really care about. We're taking over computers at the other end and I want my technicians to attach, do the work, and get out. Customers do not interact with Splashtop because it runs in the background. In summary, this is a good product. Nonetheless, every product has room for improvement. I would rate this solution a nine out of ten.
JS
Support Engineer at a tech services company with 501-1,000 employees
Real User
A high resolution and very fast but needs better server storage options

What is our primary use case?

We primarily use the solution to help support external customers.

Pros and Cons

  • "The solution is very fast."
  • "The solution should add more options and tools for shortcuts, administration, etc."

What other advice do I have?

We use the cloud deployment model. If this solution would be useful to a company depends on a few factors. Some clients want to install software, for example, and some want cloud providers. I'm not sure if I can recommend the solution as I'm not sure if it's a fit for me. I'd rate the solution seven out of ten.