Tech Support Supervisor at a government with 10,001+ employees
Jul 20, 2023
The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day.
Sr. director of Enterprise Architecture at a recreational facilities/services company with 1,001-5,000 employees
Jul 20, 2023
Its stability and performance can be better. Very rarely does a day go by when we do not see an error in the console, such as a health check error. Because it is cloud-hosted, we do not have access to the backend to figure it out ourselves. We are reliant on their support to figure it out, and a couple of days later, the error comes back or it is a different error. It is a never-ending cycle of support tickets. Their support is also not great.
Sr Manager at a financial services firm with 10,001+ employees
Jul 20, 2023
They can offer more self-service capability to their customers. Currently, most of the things happen behind the Splunk Cloud Platform. As a customer, I do not have an opportunity to see my platform. If they can offer more self-service to see the health of my endpoints and stack, it would be appreciated.
The on-premises version of Splunk includes all the integrations, while the Cloud platform lacks certain integrations and is limited in terms of the number of supported apps.
Delivery Manager at a tech services company with 1,001-5,000 employees
Aug 28, 2023
Splunk Cloud Platform should improve its integrations and consider multiple integrations or direct integration with other platforms like Microsoft Azure, Google Cloud, or AWS.
Splunk Administrator at a government with 11-50 employees
Jul 20, 2023
When one of my customers needs an app, and I am able to find that app on the Splunk base, I have to create a ticket and wait for five days for them to download the app into the cloud environment. That is probably one of the main things. It is painful because I have to wait to get that app in the cloud.
Tech Support Supervisor at a government with 10,001+ employees
Jul 20, 2023
I have not come across anything that I would consider missing as such. If anything, sometimes we have dashboards that would not go into the dark mode. It is a minor issue, but it is the only thing that I wish was there. The dark mode would definitely help.