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Splunk IT Service Intelligence (ITSI) Pros and Cons

Splunk IT Service Intelligence (ITSI) Pros

LG
User at a tech services company with 201-500 employees
The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.
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ML
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
We liked the built-in calculation of health scores.
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IT Operations Manager at 3M Company
The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.
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Learn what your peers think about Splunk IT Service Intelligence (ITSI). Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
541,108 professionals have used our research since 2012.
Splunk Consultant at Yssy
The flexibility to develop and consolidate many solutions into one platform is great.
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Splunk IT Service Intelligence (ITSI) Cons

LG
User at a tech services company with 201-500 employees
The problem becomes the price, as Splunk is an expensive product.
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ML
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
We also faced challenges relating to UI development.
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IT Operations Manager at 3M Company
ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.
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Learn what your peers think about Splunk IT Service Intelligence (ITSI). Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
541,108 professionals have used our research since 2012.
Splunk Consultant at Yssy
Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal.
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Learn what your peers think about Splunk IT Service Intelligence (ITSI). Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
541,108 professionals have used our research since 2012.