Splunk IT Service Intelligence (ITSI) Pros and Cons

Splunk IT Service Intelligence (ITSI) Pros

reviewer1346619
Sales Engineer at a tech services company with 201-500 employees
The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity.
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reviewer1289544
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
We liked the built-in calculation of health scores.
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reviewer1393194
IT Operations Manager at 3M Company
The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate.
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Splunk IT Service Intelligence (ITSI) Cons

reviewer1346619
Sales Engineer at a tech services company with 201-500 employees
The problem becomes the price, as Splunk is an expensive product.
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reviewer1289544
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
We also faced challenges relating to UI development.
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reviewer1393194
IT Operations Manager at 3M Company
ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties.
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Learn what your peers think about Splunk IT Service Intelligence (ITSI). Get advice and tips from experienced pros sharing their opinions. Updated: October 2020.
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