Splunk IT Service Intelligence (ITSI) Reviews

What is our primary use case?

The primary use case of this product is for infrastructure monitoring, and involving machine learning with IT-related scenarios.

What other advice do I have?

Splunk is an organization that identifies the needs in the market. They see that it would take time to develop in-house, so they look into other companies that are doing the best at the stream and they simply purchase it and embed it into Splunk. Some examples are Phantom and the SignalFx. If you want to make the best out of this product, you need to learn it. You will need dedicated personnel because there is a lot that can be done with it. In fact, there are practically no limits. You just have to have a good imagination and the sky's the limit. You can do whatever you want. The language is…

What is our primary use case?

I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all the IT systems within the Investor and Treasury Services arm, which is a global unit. My role is to ensure that we have the visibility and capabilities to ensure our systems are resilient so we can resolve any problems that may arise very quickly, and move on. My role generally deals with everything from application performance management to maintenance automation. Overall, my single goal is to increase the resiliency of our applications and gain better insight into how our… more »

What other advice do I have?

My biggest piece of advice would be to make sure you have access to the data that you need and know what that data is. The product itself is going to do what it's going to do; there are no issues with that. However, it's gaining access to all those things in the background, that's the problem. If you're a smaller organization or you're highly centralized, getting access to that data may be really simple. For an organization the size of RBC, with the amount of segregation across the organization and the amount of division within the organization, it's more challenging. For this reason, our…

What is our primary use case?

We use ITSI mainly for IT Infrastructure Operations Monitoring. The service model health scores allow us to identify when KPIs are starting to impact our services and to proactively manage our environments. To date, we have leveraged this data within Splunk to enable alerting so that we can solve incidents in real-time, but we are growing into our usage of the ITSI model for predictive modeling of our environment. Our infrastructure includes commodity hardware, mid-range, mainframe, on-premise data center, and cloud offerings. (Please note that these views are my personal opinions and not… more »

What other advice do I have?

This is a powerful solution requiring configuration to meet your needs.

What is our primary use case?

We are a solution provider with many technologies. We use Splunk to customize solutions with Splunk. For example, we try to give our customers a great visualization experience. And sometimes we develop on the Splunk platform, like JavaScript, to provide the customers a better visualization. We also implement ITSI. In-house we can implement Enterprise Security.

What other advice do I have?

We are a Splunk reseller. We're consultants. We use Splunk to develop a solution for our customers and therefore use multiple deployment models. Overall, on a scale from one to ten, I would rate this solution at a ten.