Splunk IT Service Intelligence (ITSI) Overview

Splunk IT Service Intelligence (ITSI) is the #19 ranked solution in our list of APM tools. It is most often compared to SignalFx: Splunk IT Service Intelligence (ITSI) vs SignalFx

What is Splunk IT Service Intelligence (ITSI)?

Splunk IT Service Intelligence (ITSI) enables IT and service leaders to prevent issues before they impact customers. Unlike traditional monitoring and analytics solutions that aggravate IT complexity, ITSI correlates and applies machine learning to all metric, event and trace data for 360 service monitoring, predictive alerting, and streamlined event management.

Splunk IT Service Intelligence (ITSI) Buyer's Guide

Download the Splunk IT Service Intelligence (ITSI) Buyer's Guide including reviews and more. Updated: February 2021

Splunk IT Service Intelligence (ITSI) Customers
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Splunk IT Service Intelligence (ITSI) Video

Pricing Advice

What users are saying about Splunk IT Service Intelligence (ITSI) pricing:
  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

Splunk IT Service Intelligence (ITSI) Reviews

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reviewer1346619
Sales Engineer at a tech services company with 201-500 employees
Reseller
Top 20
Jul 30, 2020
Monitoring and analytics with comprehensive visibility, is agile, and integrates well, but the price can be reduced

What is our primary use case?

The primary use case of this product is for infrastructure monitoring, and involving machine learning with IT-related scenarios.

Pros and Cons

  • "The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
  • "The problem becomes the price, as Splunk is an expensive product."

What other advice do I have?

Splunk is an organization that identifies the needs in the market. They see that it would take time to develop in-house, so they look into other companies that are doing the best at the stream and they simply purchase it and embed it into Splunk. Some examples are Phantom and the SignalFx. If you want to make the best out of this product, you need to learn it. You will need dedicated personnel because there is a lot that can be done with it. In fact, there are practically no limits. You just have to have a good imagination and the sky's the limit. You can do whatever you want. The language is…
reviewer1289544
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
Real User
Oct 18, 2020
Can predict incidents before they impact your customers

What is our primary use case?

I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all the IT systems within the Investor and Treasury Services arm, which is a global unit. My role is to ensure that we have the visibility and capabilities to ensure our systems are resilient so we can resolve any problems that may arise very quickly, and move on. My role generally deals with everything from application performance management to maintenance automation. Overall, my single goal is to increase the resiliency of our applications and gain better insight into how our… more »

Pros and Cons

  • "We liked the built-in calculation of health scores."
  • "We also faced challenges relating to UI development."

What other advice do I have?

My biggest piece of advice would be to make sure you have access to the data that you need and know what that data is. The product itself is going to do what it's going to do; there are no issues with that. However, it's gaining access to all those things in the background, that's the problem. If you're a smaller organization or you're highly centralized, getting access to that data may be really simple. For an organization the size of RBC, with the amount of segregation across the organization and the amount of division within the organization, it's more challenging. For this reason, our…
Learn what your peers think about Splunk IT Service Intelligence (ITSI). Get advice and tips from experienced pros sharing their opinions. Updated: February 2021.
465,891 professionals have used our research since 2012.
reviewer1393194
IT Operations Manager at 3M Company
Real User
Jul 26, 2020
Enables us to quickly identify what services are impacted by underlying infrastructure concerns

What is our primary use case?

We use ITSI mainly for IT Infrastructure Operations Monitoring. The service model health scores allow us to identify when KPIs are starting to impact our services and to proactively manage our environments. To date, we have leveraged this data within Splunk to enable alerting so that we can solve incidents in real-time, but we are growing into our usage of the ITSI model for predictive modeling of our environment. Our infrastructure includes commodity hardware, mid-range, mainframe, on-premise data center, and cloud offerings. (Please note that these views are my personal opinions and not… more »

Pros and Cons

  • "The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
  • "ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

What other advice do I have?

This is a powerful solution requiring configuration to meet your needs.
MarcosPereira
Splunk Consultant at Yssy
Reseller
Top 20
Jan 31, 2021
Stable with good customization potential and easily scalable

What is our primary use case?

We are a solution provider with many technologies. We use Splunk to customize solutions with Splunk. For example, we try to give our customers a great visualization experience. And sometimes we develop on the Splunk platform, like JavaScript, to provide the customers a better visualization. We also implement ITSI. In-house we can implement Enterprise Security.

Pros and Cons

  • "The flexibility to develop and consolidate many solutions into one platform is great."
  • "Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."

What other advice do I have?

We are a Splunk reseller. We're consultants. We use Splunk to develop a solution for our customers and therefore use multiple deployment models. Overall, on a scale from one to ten, I would rate this solution at a ten.