Splunk IT Service Intelligence (ITSI) Valuable Features

reviewer1346619
Sales Engineer at a tech services company with 201-500 employees
The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity. It's flexible in terms of capacity and different sources, which is very good. You can build reports, alerts, and dashboards very quickly. It offers comprehensive visibility and integration with the applications in the Splunk base, where you can find more than 2000 applications and most of them are free. It allows you to integrate with the leading vendor's software and hardware. Through these applications, you can extend the capabilities of the platforms. You can get the pre-built dashboards and connectivity to many deeper elements with the product. For example, for Palo Alto firewalls, VMware, and all of the main vendors, it is easy to extend this on your own. The Splunk community will add knowledge as the documentation is very comprehensive, and has a Q&A site. You can store the entire data and keep it saved from different sources. The schema is only defined as soon as you ask the question and you do the search. On the IT side, machine learning has the ability to analyze patterns in the data and predict events according to the trends. It can detect anomalies and display them on dashboards with the ability to drill up, or down to the specific elements or a specific event. Splunk stores the data collectively, meaning that the same data can be used by different departments in the organization. It avoids the silo structure that is very common, unfortunately. Many organizations including big enterprises generate large amounts of data and the ability to collect it centrally with all of the different parts of the organization, with different access to the same data is very helpful. View full review »
reviewer1289544
Director INTS IT Resiliency at a financial services firm with 10,001+ employees
We liked the built-in calculation of health scores. We were able to adjust the different parameters, and really build out that health score — the RAG status (Red, Amber, Green), which is very powerful from an executive perspective. At the time, we were having a lot of issues from a stability perspective. It condensed everything, allowing our executives to easily ensure that everything was running smoothly: were there any incidents overnight? Those kinds of things. That way, when our CIO woke up and got the call from the head of IMTS, he knew whether or not there was going to be trouble. View full review »
reviewer1393194
IT Operations Manager at 3M Company
The health scores and glass tables are extremely valuable and useful. These provide flexible visibility options to convey the meaning of the big data analysis being performed by Splunk behind the scenes. Glass tables allow you to create graphical displays that convey critical meaning with a simple clean look and feel. The deep dive also provides the ability to dig into metrics and KPIs, which are useful to isolate the time frame involved and that should be focused on. Once in the deep dive, you can quickly identify the first KPI or metric to impact the health score and focus your efforts on it. View full review »
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