Splunk User Behavior Analytics Customer Service and Technical Support

Genrlmgr67
Senior Security Engineer at a government with 1,001-5,000 employees
If you implement something with this product I think you need one-year technical support. But the first thing you need is your BUC (Business Use Case). The BUC allows you to know how much deploying the application costs and how many prerequisites you need to fulfill. After defining the BUC you will kick off the project, and after you have implemented, you have to purchase from the vendors one year of support. After that, they give you support until you are ready for the kick-off of the live project but have their support if something goes wrong. View full review »
Securityps67
Security PS Supervisor at a tech services company with 1,001-5,000 employees
I'm not an end-user, so I'm not supposed to open any end-user cases. However, the team that receives requests from customers and end-users themselves feels comfortable with the level of support they get. They're being provided with answers from a strong technical support team. So I do believe that it's going good. I haven't heard anything about them suffering from any problem of latency or shortage of resources, or a lack of knowledge and so on. I think technical support is fine. View full review »
Ali Tamimi
General Manager at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either. View full review »
Learn what your peers think about Splunk User Behavior Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.
Informat0a7b
Information Security Manager at a financial services firm with 201-500 employees
I don't like their support. View full review »
Director5e75
Director of Technology at a insurance company with 10,001+ employees
The support's been good from what I've heard. If it weren't, it would've been escalated to me. View full review »
Enterprise677
BS Systems Engineer at a tech services company with 501-1,000 employees
The last time we needed tech support help it was in order to restore some data from frozen parts. They clarified that the data was restored and the bug didn't affect restoring the data. View full review »
Infosecspec67
Information Security Specialist at a financial services firm with 201-500 employees
We are in Iran and are under U.S. sanctions so we can only use online forums for support. We can't use their technical support. View full review »
Securityc88d
Security Operations Center Manager
The technical support is good. View full review »
Anton Kudin
CISO at a financial services firm with 201-500 employees
I am really satisfied with their technical support. The technicians are very professional. View full review »
Learn what your peers think about Splunk User Behavior Analytics. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,052 professionals have used our research since 2012.