SQL Server Customer Service and Technical Support

Scott Albritton
Applications Business Intelligence Analyst at a aerospace/defense firm with 10,001+ employees
I have only had to call Microsoft support 5 times in my nearly 20-year career, but they were extremely helpful. The one frustrating experience was 10 years ago when I worked over the phone 8 hours straight with 3 separate techs from the India location. Keep in mind, these were days pre-remote support meaning I had to verbally translate every diagnostic error I was seeing on the screen and assume the tech was clear on the meaning. The techs I worked with were extremely nice and tried hard to help, but I reached my frustration level due to the verbal language barrier. The senior tech, who I spent the most time working with, had an extremely thick accent and was hard to understand. I could tell he had hit a dead-end on his knowledge of the product so I finally asked to be transferred to a specialist in America. Once I found the right person in the US, my problem was resolved within an hour. In hindsight, I knew the senior tech was lost at the 6-hour mark, so I should have spoken up then, but he never complained and kept trying different solutions, which is good on Microsoft’s part. View full review »
Gaston Nusimovich
Software Architect at a tech consulting company with 51-200 employees
Customer Service: As usual, MS offers a very good customer service. The amount of resources (self-study materials, online courses, tutorials) is huge, most of it is free. Paid customer service is also very good. Technical Support: Paid tech support is very good and efficient. View full review »
Недашковский Евгений
Senior SQL DBA at a financial services firm with 51-200 employees
It depends. The shear number of support specialists is huge. You can get a freshman or a seasoned veteran. Usually, it is tolerable but it might take a while to solve a problem. In my experience, 50% of all problems can be resolved by installation of the latest patch. In 25% of times, it is your own stupidity. The 25% that left are real bugs, exotic configurations, and rocket science-level problems with a real high-load and very specific code and environments. View full review »
CEO/CTO at a tech services company with 51-200 employees
In my experience with their support, I would rate it as outstanding. Their techs are professional and extremely helpful. View full review »
Aju Mathai
Database Architect at Huron Consulting
I have not used technical support for Microsoft with my current company. I have used them in the past. It depends on the tier of support that was purchased by the company as to the level of support that you receive. View full review »
Sr. Database and Application Administrator with 10,001+ employees
I have not had support for the SQL Server product. This is Microsoft, so you just buy a ticket and they will just work with you until it is fixed. However, I have not had any issues where I needed to contact them. View full review »
Leonardo de Andrade
Brazil IT Coordinator at a transportation company with 1,001-5,000 employees
The technical support team for the SQL Server is very friendly, if we compare with others commercial database products. Not only with Microsoft, but this database has more technical information published on the internet, books, and self-taught users to help. View full review »
Systems Analyst/DBA at a comms service provider with 501-1,000 employees
I have not needed to contact technical support for this product View full review »
BI Solution Architect at a tech services company with 501-1,000 employees
Microsoft has a solid support structure for the SQL Server platform and I’ve always been provided with a good service. View full review »
IT Director at a construction company with 501-1,000 employees
We have received excellent support from Microsoft and the local partners. View full review »
Managing Director at a tech services company with 11-50 employees
If there wasn't Stack Overflow, that would be a problem. But luckily there are also other resources on the web which we can use to help ourselves. Just depending on Microsoft support it would not be so great. View full review »
Lead Software Engineer at a tech services company with 11-50 employees
I have never had the need to reach out to the vendor. View full review »
CEO and Founder at a tech services company
Microsoft offers several levels of technical support, which is OK, but not too good. But there is a wonderful community with lots of resources on the internet, so most issues can be solved without contacting Microsoft support. View full review »
Lei Liu
DBA,data architectuire at a tech services company
Customer always comes out many questions View full review »
Technical lead/Senior embedded software engineer at a wireless company with 51-200 employees
The support is good. The knowledge base is very good. View full review »
Paul Nockolds
Data Analyst at a media company with 1,001-5,000 employees
From Microsoft -- poor/very expensive, but there are many other helpful resources out there. View full review »
Birsen Tunç Yazar
Business Intelligence and Decision Support Team Leader at a university with 1,001-5,000 employees
We have a yearly technical support agreement with a major partner. Consultant meetings are a requirement. View full review »
Management Trainee for Training at a tech services company with 11-50 employees
Technical support rating would be around a seven and a half out of 10. View full review »
Rahul Kumar Singh
Software Developer at a tech vendor with 501-1,000 employees
Daniel Du Toit
Systems Analyst Developer with 1-10 employees
I have never used technical support. It is the joke at the office that you cannot get help on the Microsoft website at all. Also, downloading anything from Microsoft is usually a nightmare. Honestly, I end up googling the problem and solving it myself. This is definitely something Microsoft needs to improve. View full review »
Chief of Engineering at a comms service provider with 11-50 employees
Never used. Google is sufficient. View full review »
IT Consultant & IT Project Manager Assistant with 10,001+ employees
Technical support is the best, I would give them a 10/10 rating. View full review »
IT Technician / Support Supervisor at a transportation company with 501-1,000 employees
Have not used tech support. View full review »
DBA de Desenvolvimento at a tech services company
An eight out of 10. View full review »
T Macul
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
Ahmad Yaseen
Corporate Data and BI Lead - Database Administrator at a logistics company with 10,001+ employees

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