SQL Server Customer Service and Technical Support

Недашковский Евгений
Senior SQL DBA at a financial services firm with 51-200 employees
It depends. The shear number of support specialists is huge. You can get a freshman or a seasoned veteran. Usually, it is tolerable but it might take a while to solve a problem. In my experience, 50% of all problems can be resolved by installation of the latest patch. In 25% of times, it is your own stupidity. The 25% that left are real bugs, exotic configurations, and rocket science-level problems with a real high-load and very specific code and environments. View full review »
Aju Mathai
Database Architect at Huron Consulting
I have not used technical support for Microsoft with my current company. I have used them in the past. It depends on the tier of support that was purchased by the company as to the level of support that you receive. View full review »
BethWiebusch
Sr. Database and Application Administrator with 10,001+ employees
I have not had support for the SQL Server product. This is Microsoft, so you just buy a ticket and they will just work with you until it is fixed. However, I have not had any issues where I needed to contact them. View full review »
Find out what your peers are saying about Microsoft, Teradata, Oracle and others in Relational Databases. Updated: September 2019.
370,827 professionals have used our research since 2012.
Gh0ce
Systems Analyst/DBA at a comms service provider with 501-1,000 employees
I have not needed to contact technical support for this product View full review »
it_user272976
Managing Director at a tech services company with 11-50 employees
If there wasn't Stack Overflow, that would be a problem. But luckily there are also other resources on the web which we can use to help ourselves. Just depending on Microsoft support it would not be so great. View full review »
it_user117381
Lead Software Engineer at a tech services company with 11-50 employees
I have never had the need to reach out to the vendor. View full review »
Lei Liu
DBA,data architectuire at a tech services company
Customer always comes out many questions View full review »
Rahul Kumar Singh
Software Developer at a tech vendor with 501-1,000 employees
Daniel Du Toit
Systems Analyst Developer with 1-10 employees
I have never used technical support. It is the joke at the office that you cannot get help on the Microsoft website at all. Also, downloading anything from Microsoft is usually a nightmare. Honestly, I end up googling the problem and solving it myself. This is definitely something Microsoft needs to improve. View full review »
DenisMunger
Chief of Engineering at a comms service provider with 11-50 employees
Never used. Google is sufficient. View full review »
it_user540858
IT Technician / Support Supervisor at a transportation company with 501-1,000 employees
Have not used tech support. View full review »
Find out what your peers are saying about Microsoft, Teradata, Oracle and others in Relational Databases. Updated: September 2019.
370,827 professionals have used our research since 2012.
Sign Up with Email