SQL Server Customer Service and Support
HS
HarkamalSingh
Works at a manufacturing company with 10,001+ employees
We use Microsoft's Premium Support. They're good. I would rate them an eight out of ten. For on-premise, you design your infrastructure. When you change something or customize a few things, it is hard to get support because the issue can be from either side. When you have a critical issue, which is not straightforward, you have to go between two different vendors, and they start finger-pointing to each other. They say that the issue is not at their end, and there is nothing wrong with their configuration. The issue is because of storage or network. These are the few things for which you have to fight for support. I don't know how they will improve this. It only happens sometimes for an on-premise solution. We don't run into those issues on the cloud because it is their own setup.
A cloud solution is pretty much on their site. They are managing the infrastructure, so they have to provide the solution, and they are good at it, but when you have on-premise, you decide what storage to use. Sometimes, you ignore Microsoft's recommendation, and you don't want to use what they are suggesting. When we run into issues on the DB side or the application side, they can point out to different vendors or causes for issues.
View full review »PJ
PeterJones
Professional Services Manager at Business Intelligence DA
The technical support that Microsoft provides is great. They have forums and things like that, and you can talk directly to a Microsoft SQL Server engineer on their forums if you have a problem. But we very rarely have serious problems. I have only spoken with a Microsoft engineer with a serious problem once in the last 17 years. That is amazing really. On one project I did in 2000 we actually had a paid microsoft engineer on site we had so many problems!
View full review »
AhmadTalha
Product owner at Digitt Plus (AFT)
I haven't contacted the technical support. Our DBA manages it.
View full review »Buyer's Guide
SQL Server
March 2024
Learn what your peers think about SQL Server. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,578 professionals have used our research since 2012.
PE
Phil Ernst
Chief Technology Officer at Wolff Logics
The solution’s technical support is okay.
View full review »JA
Jem Ahmed
Software Engineer at Intelligent Systems
It takes a lot of time for users to reach out to the right technical experts who can resolve their issues. Users are redirected to go through the medium-level support, who fail to resolve their issues. I rate the technical support a seven out of ten.
MJ
seniorda483732
Senior Database Administrator at a comms service provider with 10,001+ employees
I've used technical support in the past and I would rate them as average. They aren't bad.
View full review »
Azizul Haque
AVP, IT Division at NCC BANK LIMITED
So far, we didn't ask for any technical support.
View full review »HB
reviewer1264416
Domain architect at a financial services firm with 10,001+ employees
The support is good for the solution.
View full review »
Jayesh Bhandari
Group IT Head at Ashapura Minechem Ltd
Customer support is fast and knowledgeable. Whenever we raise the ticket, they reply within two hours.
View full review »
Isam Ahmed
System analyst at Ministry of Interior
Their customer service is great. When we faced certain issues, they solved them fast. There were no problems with communication.
MH
Mohammed Habeeb
System Administrator at ARTIc
We have not used the support from Microsoft. However, we did have freelance support a few times.
View full review »AM
Aju Mathai
Database Architect at Huron Consulting
I have not used technical support for Microsoft with my current company. I have used them in the past. It depends on the tier of support that was purchased by the company as to the level of support that you receive.
View full review »
Atal Upadhyay
AVP at MIDDAY INFOMEDIA LIMITED
Support is good. We never had any problem with the support.
DineshKumar27
Solution architect at Rackspace
The solution's technical support is available twenty-four hours, seven days a week, with the specific SLAs associated with the product. Apart from Microsoft, there are hundreds of solution integrators and managed service providers available worldwide who provide support for SQL servers.
SE
Simon Evans
IT Analysis at Kirkby (Tyres) Ltd
Their technical team is very efficient.
View full review »MM
Mpho Morake
Group CEO at Mmusi Group
I logged a ticket recently when I had an issue with the data manager. Their support wasn't that bad. I would rate them an eight out of 10.
View full review »AK
Anandan Kanagarajan
Sr. Supervisor - Enterprises Application DBA at a manufacturing company with 10,001+ employees
On a rare occasion, I had contacted technical support about five or six years ago and only when I had a specific use case.
View full review »RN
reviewer1695144
President at a consultancy with 1-10 employees
Calling Microsoft is like calling Verizon. I wouldn't do that. I have a middleman that I work with. It's easier because they have more clout than do. I know that.
View full review »
Firaz Mohammed
Information Technology Manager at a retailer with 51-200 employees
The support is pretty good. We have never had to reach out to Microsoft for issues. It is a pretty solid application.
View full review »DV
Dany Van Den Steen
Database Administrator at Court of Audit Belgium
My experience with SQL Server's customer support has been positive in the past, but recently, I have noticed a decline in responsiveness, and now I would rate them as an eight out of ten instead of a perfect ten. While I used to receive prompt answers to my inquiries, I have had a question pending for several weeks now without a resolution. It seems that Microsoft's focus on Azure may be impacting their support for on-premise solutions like SQL Server.
JM
JasminaMarkovic
BI Developer at a tech services company with 51-200 employees
I have not contacted technical support.
View full review »FR
Francisco Racionero
CEO Owner at ALESON ITC
We are part of the Microsoft team in Spain and sometimes we have to call support with a specific question but not very often. In the past 12 months I've only made contact a couple of times.
Ali Yazıcı
IT Service Manager at Kuveyt Turk Participation Bank
We've dealt with Microsoft technical support in the past and we were very satisfied with the level of service provided to us. They are knowledgeable and responsive.
View full review »MP
Marcelo Pissinati
IT Cybersecurity and Compliance Coordinator at Plaenge
I would rate the technical support a ten out of ten.
View full review »MB
MichaelBarnett
Sr. Training Manager with 201-500 employees
I don't ever need tech support. If it breaks, I can just rebuild it.
View full review »
Ahmed-Ramy
CEO at TMentors
Techni al support is good. That said, it's hard to judge as you don't need support on SQL Server. It's working without trouble or issues. Therefore, it's rare to seek support for SQL Server. You rarely have to deal with them.
View full review »SS
Shivanshu Srivastav
IT Manager : HOD at Condot Systems
I have not been in a situation where I required help directly from MS SQL Server because we have our own service team that handles those issues.
View full review »MA
Maurice Aelion
Senior DBA & IT Consultant at MA Consulting
The support does not reflect how Microsoft used to be. It can depend. Oracle has a much more sophisticated database, so it comes with expanded support. There are many solutions which come out of the box, as all the problems which could arise have already been encountered by the customers. This is why they are building a big data, to have a ready answer for any issue which may arise, the answer being very quick and straightforward.
When it comes to Microsoft, noone delves deep, so such problems as those arising with Oracle are not encountered. Oracle is much more sophisticated and comes with many problems. This is why the solution comes with better support, as they have already provided a foundation for many of the solutions.
View full review »RN
reviewer1572765
Manager at a pharma/biotech company with 10,001+ employees
We have a dedicated Microsoft account team and we have also dedicated support conditions.
View full review »PC
Prajith Chowthee
Independent Consultant at Unaikui
Sometimes the response time was high.
View full review »AR
Abdelkader Raway
Works at a financial services firm with 51-200 employees
I'm not opening a ticket with SQL about the issues we experienced, because it was opened by my partner, but it didn't solve the problem. For my table, it almost uses truncate comma syntax, and it flushes my table contact.
View full review »AM
reviewer1635153
VP Global Information Technology at a insurance company with 10,001+ employees
When it comes to the speed, knowledge and customer-friendliness of the technical support, we feel these to be good.
View full review »TP
Tim Platson
Solutions Architect at One Click
Technical support is available for a separate cost. If you don't have a subscription or a support contract, then you don't get support. You'll be stuck with online forums — that's how you'll have to get answers to questions. Assuming you have a support contract with Microsoft, it's outstanding.
View full review »MP
reviewer1570953
Database Administrator at a computer software company with 10,001+ employees
Technical support from Microsoft is very good.
View full review »
Alvaro Callupe Arias
Key Account Manager at Sumteccorp
The technical support services need improvement in terms of communication. It is difficult to understand the accents of the executives from different countries.
View full review »TL
Tim Lenz
SQL Database Administrator at Aurora Mental Health Center
Microsoft's tech support is really hard to use. I would rather look outside of Microsoft for solutions. When needed we usually pay the one-time fee but only in rare instances where a deep dive is needed to isolate the issue.
TN
ThembaNhlapo
System engineer at a financial services firm with 51-200 employees
I have not dealt much with technical support, because most of the time when we have issues, we go online. If it's a Microsoft issue, then we go and read up what that issue is. If there's an error, then there are places on the Microsoft support system where we are able to enter in the error code and it is able to tell you why you have that problem. As far as dealing or interacting with people or technical support from Microsoft, I have not done that.
Vishal Khare
IT manager at Electrolux Home Products
The support offered by Microsoft is very good. We have not faced any issues with SQL Server to need to contact their support.
View full review »BC
BruceCollins
Senior Developer at a government with 51-200 employees
We haven't used tech support as we used to have a business partner that wanted us to talk to them instead. Therefore, I can't speak to how helpful or responsive they would be if you need assistance.
View full review »RU
reviewer1524594
Senior Solutions Architect at a manufacturing company with 51-200 employees
The technical support is only provided to the customers having a subscription-based license with a Software Assurance server. For other forms of licensing the solution will not provide support.
View full review »SM
Sanjeeb Mohanty
Global Head ICT (CITP & MIE) at The Aga Khan Academies
Their response is fast.
View full review »
Prashant Baste
Sr. Solution Architect at Team Computers
Technical support isn't an aspect of the solution I know too much about. I've never been in direct contact with them. Therefore, I can't speak to how helpful or responsive they are.
View full review »RM
RogerMorera
Digital Transformation Architect at Comdata
I have not interacted with them.
View full review »
Rafael Keller
IT Manager at Pluris Midia
Technical support is very good.
View full review »SA
Scott Albritton
Applications Business Intelligence Analyst at a aerospace/defense firm with 10,001+ employees
I have only had to call Microsoft support 5 times in my nearly 20-year career, but they were extremely helpful. The one frustrating experience was 10 years ago when I worked over the phone 8 hours straight with 3 separate techs from the India location. Keep in mind, these were days pre-remote support meaning I had to verbally translate every diagnostic error I was seeing on the screen and assume the tech was clear on the meaning. The techs I worked with were extremely nice and tried hard to help, but I reached my frustration level due to the verbal language barrier.
The senior tech, who I spent the most time working with, had an extremely thick accent and was hard to understand. I could tell he had hit a dead-end on his knowledge of the product so I finally asked to be transferred to a specialist in America. Once I found the right person in the US, my problem was resolved within an hour.
In hindsight, I knew the senior tech was lost at the 6-hour mark, so I should have spoken up then, but he never complained and kept trying different solutions, which is good on Microsoft’s part.
View full review »BL
Bjarne Lindquist
Owner at 2 Bit
I have dealt with technical support in the past. I'm happy with them. They have been helpful.
View full review »FZ
reviewer1641576
Principal Database And Cloud Architect at a financial services firm with 10,001+ employees
Whenever we have issues, we talk directly with Microsoft. They are responsive, and they help.
DG
reviewer1001628
Information Systems Manager at a aerospace/defense firm with 51-200 employees
I didn't have the need to contact Microsoft support.
View full review »MM
reviewer2356620
Development Associate & Manager at a educational organization with 501-1,000 employees
I rate the technical support a seven out of ten.
Mohamed Abozied
Network Administrator at Alsafy
I don't directly deal with technical support. That would be handled by a different department and a person who is responsible for dealing with issues. Therefore, I can't speak to how helpful or responsive they would be.
View full review »US
Uchechi Sylvanus
Team Lead, Process Improvement at Fidelity Bank Plc
The solution is pretty problem-free and therefore it would be rare to have to reach out to support.
View full review »PT
Paulo Toscano
Database Administration Team Leader at a transportation company with 10,001+ employees
We haven't used their technical support a lot. I would say it depends on the scope of the help you need. On a scale from one to ten, I would give technical support a seven.
View full review »SL
reviewer1385976
Enterprise Architect at a educational organization with 10,001+ employees
Microsoft technical support is good.
View full review »
Karoly Krokovay
CEO at Informula Ltd
The support from Microsoft has been good.
View full review »AS
Amir Saudi
Business Intelligence Manager at a consumer goods company with 10,001+ employees
My team works with support. As far as I know the technical support is good, but occasionally it takes a little bit of time.
View full review »SK
Santosh Kurakula
Group DWH and BI Senior Manager at Virgin Mobile Middle East and Africa
The technical support from Microsoft is good but we have learned and received the most help from the online community.
View full review »OK
OmidKoushki
Solution Architect at KIAN company
The technical support is good. We had a big problem and after an investigation, we could not find the solution. We needed to make use of Microsoft support team and open a specific case on the Microsoft panel. They were able to provide solutions for solving this issue.
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Gajanan Shalgar
Software Engineer at OMFYS Technologies India Pvt.Ltd
We have a technical support engineer who handles maintenance and security for SQL Server. I think Microsoft's technical support is also very good.
View full review »LA
Lional Angelo
Manager Digital Technologies at a real estate/law firm with 51-200 employees
We have direct support from Microsoft. We have Microsoft partners as well. I don't see any problem with technical support, as we ourselves are capable of troubleshooting. I'm a certified BBS developer. If there any related issues, we take care of them internally. If not, we raise a ticket from Microsoft and we get support from them. They are helpful and responsive. We are satisfied with the level of service they provide.
View full review »
Sundaresan Subramanyan
Founder and Managing Director at Analytic Brains Technologies Private Limited
Our clients are the end-users of the SQL Server applications, and we do all the development and maintenance for them. So anything related to support, our clients take care of it.
View full review »GS
Gheorghe SANDRU
Managing Partner at Bizz Advisers SRL
I haven't really experienced any issues that required the assistance of technical support.
View full review »
Kevin Honde
Data Solution Architect at Econet Wireless Zimbabwe
We have got support from Microsoft. They are very quick at resolving issues. They are quite good.
View full review »
Girish Vijay
Deputy Manager IT at Carl Bechem Lubricants India Pvt. Ltd.
Very good.
View full review »
Miyoba Sichimwi
Information Technology Security Officer at South African National Accreditation System (sanas)
SQL Server support system is well-established. It's a Microsoft solution therefore you receive support very easily. It is the number one selling point of SQL Server. I have been highly satisfied with the support.
View full review »AS
Azeezulla Sheriff
General Manager IT at a manufacturing company with 10,001+ employees
Technical support is very good. I am able to easily contact them and they are very informative.
View full review »
Ashif Shaikh
Senior Database Administrator at a tech services company with 501-1,000 employees
I haven't spoken to their support team in the last three years, but prior to that, their support was good.
View full review »RV
reviewer1624716
2de Solution Engineer - storage & compute at a financial services firm with 10,001+ employees
I'm more on the architecture side and therefore do not directly deal with technical support. I cannot speak to how helpful or responsive they are.
View full review »
AhmedElbadry
NMS Service Automation & RPA Technical Lead at Vodafone
While I haven't had a chance to open a ticket with technical support, I plan to open one next week, as I have an issue I need to ask them about. However, since I have yet to be in contact, I cannot evaluate their level of service.
View full review »DI
Dimitris Iracleous
Lead Technical Instructor at codehub
There are two teams which provide technical support. The same team provides support for all these tasks.
View full review »MB
reviewer1494501
BI Developer at a manufacturing company with 1,001-5,000 employees
We try and avoid calling Microsoft support, generally. That's the truth. We've tried getting support for other products like Power BI — support is an issue.
They're changing their products and they're not stable enough. Analysis Services has been okay, but some of their other products, like Excel and Power BI, are not stable.
View full review »ST
reviewer1022898
Director at a tech services company with 10,001+ employees
We don't have any issues with technical support.
View full review »AS
Aditya Sawant
Assistant Manager at ECU
I'm satisfied with the technical support. Whenever a call is raised to Microsoft they see to it that all our questions are answered properly and in a timely manner. It doesn't take long for things to be resolved.
View full review »SB
Shanti Sahu
Cloud Data Architect (Data service Team) at NTT Data India Enterprise Application Services Pri
Microsoft has one of the best supports. They are highly enlightened. It is a very mature product. Even if many times I feel I can do it myself, I choose to reach out to the support team because they have a large number of users and they outsource. You are definitely going to get the outcome you want.
View full review »PS
Prakash Somasundaran
Project Advisor at A private sector Company
NY
reviewer2265342
Consultant at a tech company with self employed
We've never had a sensible answer from technical support.
View full review »KG
reviewer1488372
Associate Manager at a consultancy with 501-1,000 employees
We haven't needed to contact technical support. If there is an issue we use the different SQL forums and we can easily fix issues.
View full review »JJ
JohannesJoubert
Business Solutions Architect at a real estate/law firm with 501-1,000 employees
The vendor is excellent and their relationship with Microsoft has proven invaluable. The 2008 > 2012 and 2012 > 2014 upgrades had specific issues that made them costly. Recent upgrades have been relatively painless.
View full review »NS
Navee Srichaiyanont
IT manager at IRPC PCL
We have a department that handles support. I find them knowledgeable. They respond in a reasonable amount of time.
View full review »
it_user422262
CEO/CTO at a tech services company with 51-200 employees
In my experience with their support, I would rate it as outstanding. Their techs are professional and extremely helpful.
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Karol Bura
IT Manager at Drukarnia Interak sp. z o.o.
There are some local companies that have direct relations with Microsoft. We use them regularly when we need some support.
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Richard Vivian
Chief Technology Officer at KOLOK SA
I have not used the support from SQL Server.
View full review »AL
reviewer1652016
Senior Service Architect at a tech services company with 501-1,000 employees
I've never dealt with technical support. The databases were handled by the service provider or service operator of our clients. We have a public sector client and they have their partner who is handling or is responsible for the platforms. Therefore, if we had a problem with the platform, the right bureaucratic way to go about getting a resolution is that we contact the service provider they have. They probably contact Microsoft. The process is bureaucratic.
View full review »MF
Mohamed_Farouk
Information Technology Manager at OrchidaSoft
If we have any issues, we search Google and the internet to resolve them.
Our company has not used Microsoft Support.
View full review »BM
Biswajit Mohanty
Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees
We've dealt with technical support in the past. We found that their responses have been prompt. Given their engagement to typical organizations, they do decent work. I would say that we are mostly satisfied with the level of support on offer.
SB
Surendra Bajracharya
Software Manager at a computer software company with 1-10 employees
We solve issues on our own. If we need something we Google it and find it. There is a good communication base and a community where we can get responses, replies, and some blog posts.
View full review »
Meindert Van Der Galiën
Information Technology Software Developer at a financial services firm with 501-1,000 employees
Any technical support queries we relay to our IT administration team and the IT administration team handle it directly with Microsoft Support. I haven't actually dealt with them directly.
MN
Michael Ndwiga
IT Officer at a manufacturing company with 201-500 employees
As support would have involved a licensing fee, we opted not to make use of this.
We find there is ample documentation online to allow us to resolve issues through independent research.
JM
reviewer1715886
SQL Server Senior Architect at a computer software company with 1,001-5,000 employees
I currently have one ticket open with Microsoft support and I have been waiting about two days. However, it's not a critical incident. The technical support they provide us is good.
View full review »MO
reviewer1613988
Senior Manager at a financial services firm with 201-500 employees
The Microsoft team never responds fast in Turkey. I cannot say they are fast. Unless you have some Enterprise agreement, they're not quick. However, I find that when I deal with the same technician a few times, they are quite good and very helpful. They are very capable. They know what they are talking about.
View full review »YT
reviewer1478394
Information Security Manager at a financial services firm with 501-1,000 employees
We have not had experience with technical support and have handled this independently whenever we encountered problems.
FA
Florent ADODO
IT Assistant at Hotel 2 Fevrier
We do not pay for technical support.
View full review »HP
hugodpereira
Computer engineering student at a educational organization with 501-1,000 employees
I've been in touch with technical support. I contact them to assist with a bug that I detected, that was not really related to SQL Server. It was, however, related to another tool, the Microsoft SQL Server Studio. They responded quickly. I was quite satisfied with their level of support for the most part.
View full review »HV
Helder Valente
Infrastructure and Networks at a financial services firm with 10,001+ employees
Technical support is okay. We don't have any issues with them.
View full review »MM
reviewer1187943
Director of Data Analytics at a insurance company with 1,001-5,000 employees
Technical support is very good. We have them on-site.
They know their business very well and I would rate them a ten out of ten.
View full review »SP
SashisekharPanda
General Manager/MVP at Yotta Infrastructure Solutions LLP
We sometimes contacted Microsoft technical support, and we also have in-house Microsoft support. We are happy with the support.
View full review »НЕ
Недашковский Евгений
Senior SQL DBA at a financial services firm with 51-200 employees
It depends. The shear number of support specialists is huge. You can get a freshman or a seasoned veteran. Usually, it is tolerable but it might take a while to solve a problem. In my experience, 50% of all problems can be resolved by installation of the latest patch. In 25% of times, it is your own stupidity. The 25% that left are real bugs, exotic configurations, and rocket science-level problems with a real high-load and very specific code and environments.
View full review »BG
Gh0ce
Systems Analyst/DBA at Vecima Networks
I have not needed to contact technical support for this product
View full review »SA
Albeez
IT Director at DAR AL ARKAN
We have received excellent support from Microsoft and the local partners.
View full review »
Craig Kona
Chief Information Officer at SYNOVA CONSULTANCT
The technical support from Microsoft has been good.
View full review »VB
reviewer1803756
Data Analyst at a financial services firm with 501-1,000 employees
I've never used technical support. I can't speak to how helpful or responsive they would be.
View full review »
Veerender Kumar
Product Owner at Software Technology
The technical support is okay.
View full review »EM
reviewer1703928
Enterprise Solutions Architect at a comms service provider with 501-1,000 employees
I don't have any issues with the technical support.
View full review »AG
Alberto Geminiani
Technical Director at Progetti e Soluzioni
We've always been able to rely on the fantastic documentation and great community around the product in order to troubleshoot problems. It's very easy to fix issues as they arise due to the public knowledge available to everyone.
View full review »AM
reviewer1359642
Sr. DBA/Developer at a financial services firm with 5,001-10,000 employees
If we have any issues, we contact Microsoft. We only do so if something happens and we can't fix it ourselves. It hasn't happened too many times, and it usually doesn't revert to me to reach out, so although I know we have used them in the past, I myself have no direct experience dealing with them.
View full review »
Mudasir Shafi
Testing Lead at Enstoa
I have not contacted their technical support.
View full review »IH
reviewer1159494
Advisory Software Engineer at a tech services company with 1,001-5,000 employees
We have a different technical team that deals with issues. So we only communicate the issue to them, and they communicate with the team.
View full review »KJ
reviewer1233759
Deputy Manager at a computer software company with 10,001+ employees
I have contacted technical support, and overall my experience with technical support was okay.
View full review »CL
reviewer1621938
Senior BI Consultant at a tech services company with 11-50 employees
We provide support for our clients but if we need support we receive it quickly because we are prime customers.
View full review »MY
reviewer1523223
IT at a financial services firm with 201-500 employees
It's been fun dealing with technical support. Generally speaking, they have shown a willingness to handle issues we may have.
View full review »PR
reviewer1569966
Technical Specialist at a media company with 10,001+ employees
I've never needed to reach out to technical support from Microsoft, I can't speak to how helpful or responsive they are. I don't have any direct experience I can draw from.
View full review »SJ
reviewer1407519
Chief Technology Officer & Vice President, Delivery at a recruiting/HR firm with 1-10 employees
Their support is quite satisfactory. They have not been perfect every time, but they have mostly been quite good. They're prompt, but they weren't able to resolve some of the issues.
View full review »
KopanoRamaphoi
Consultant at Rpc Data
Technical support is responsive and quite good.
View full review »
Ryan Dave Brigino
Software Engineer at Es'hailSat
We don't interface with Microsoft support. We always go to the vendor that performed the integration for us.
View full review »MM
reviewer1522923
Head of IT, CTO at a insurance company with 51-200 employees
I have never used technical support.
View full review »MA
MartinAnderson
Owner at BNS
Technical support is good.
In general, we use what is available on the web, rather than talking to people. The articles on the web are more useful.
We have no particular issue with Microsoft.
View full review »RL
Rmegio Lawag
Technical Department Manager at Direcbusiness Technologies, Inc.
Right now we don't get much technical support from Microsoft. I think for all issues we encounter, we do the solutions by ourselves. I think if there should be some avenue for us to raise some issues that we are encountering, so maybe that would be something that's good for us as well. It is not easy to contact Microsoft support for this product.
View full review »HT
Hoang Ta
System Engineer at CMC CSI saigon
Normally, we can check with the deployment person, and our IT team will respond to the message once my team has deployed it.
View full review »VA
reviewer1162596
Data Analyst at a healthcare company with 10,001+ employees
The technical support from SQL Server is quite good.
View full review »
Al Fath Nuur Rochman
Co-Founder at a logistics company with 1-10 employees
I'm satisfied with the technical support provided by Microsoft for this product.
View full review »FN
Florent NOPOUDEM
Senior Database Administrator at ITGStore
I am satisfied with the solution's partner support.
View full review »SR
reviewer1653840
Director -Data Architecture and Engineering
The technical support from Microsoft is very good.
View full review »MC
reviewer1642500
Engineer at a manufacturing company with 10,001+ employees
I have not contacted technical support.
View full review »MP
Mohammed-Pasha
CEO at SkyNet
In the five or six years that I have been handling SQL Servers, I have not had to contact technical support.
Their documentation is sufficient for troubleshooting and maintenance activity.
View full review »ST
MD.SIHAB TALUKDAR
System Engineer at asa
The supporting sites are good.
View full review »it_user715902
CEO and Founder at a tech services company
Microsoft offers several levels of technical support, which is OK, but not too good. But there is a wonderful community with lots of resources on the internet, so most issues can be solved without contacting Microsoft support.
View full review »PN
Paul Nockolds
Data Analyst at a media company with 1,001-5,000 employees
From Microsoft -- poor/very expensive, but there are many other helpful resources out there.
View full review »it_user290769
Enterprise Architect with 51-200 employees
Customer Service:
Online information for SQL Server is extensive.
Technical Support:I did not have the need to contact technical support for any reason.
View full review »EO
Edgar Orare
Senior Systems Engineer at Dimension Data
Their support could be better. Sometimes, you don't have much visibility of how your service request is progressing. There should be more visibility, and the last line of support should be more knowledgeable.
View full review »MR
reviewer909060
IT Developer at a financial services firm with 10,001+ employees
Microsoft support is fine.
IC
reviewer1646865
ICT Consultant at a tech services company with 11-50 employees
Technical support has been helpful and responsive. We have no complaints. We are satisfied with the level of service provided to our company.
View full review »OB
Ossama Benaziz
Operations Director at ALTERSIS Performance
We've used technical support in the past. They've been helpful and responsive. We haven't had any issues when we deal with them. We are quite satisfied so far with the level of service we receive when we reach out.
View full review »DB
reviewer1473555
Sr Tech Business Analyst, Group Data Projects & Ventures at a financial services firm with 10,001+ employees
Mostly, I personally am on the analytics and new project development side of things in our organization. Therefore, I typically don't deal with technical support. I can't speak to how supportive, knowledgeable, or responsive they are.
View full review »it_user158343
Software Architect at a tech consulting company with 51-200 employees
Customer Service:
As usual, MS offers a very good customer service. The amount of resources (self-study materials, online courses, tutorials) is huge, most of it is free.
Paid customer service is also very good.
Technical Support:Paid tech support is very good and efficient.
View full review »it_user290733
IT Consultant & IT Project Manager Assistant with 10,001+ employees
Technical support is the best, I would give them a 10/10 rating.
View full review »it_user158343
Software Architect at a tech consulting company with 51-200 employees
Customer Service:
As usual, Microsoft offers very good customer service. The amount of resources (self-study materials, online courses, and tutorials) is huge and most of it is free. Paid customer service is also very good.
Technical Support:Paid technical support is very good and efficient.
View full review »SB
Sipho Ngubonde
Admin at IEC (Electoral Commission of South Africa)
I am satisfied with Microsoft's technical support.
View full review »BG
BayramGuldibi
Technical Systems Support Manager at a hospitality company with 201-500 employees
Microsoft support is an issue unto itself. We mainly benefit from common support, such as a forum or Microsoft support, of which I don't have that much experience.
View full review »MK
Mazen Kassem
Senior Digital Services Engineer at a pharma/biotech company with 1,001-5,000 employees
While I've never been in touch with technical support, the administration team has. They've contacted the team in Egypt. I haven't heard of any negative experiences.
View full review »SW
Stephan Warreyn
GF at Innopact GmbH
We've used technical support in the past. However, it's not a very fast support system. For the new Office 365, it's better. This solution still needs to work on support.
View full review »VP
reviewer1501629
Chief Information Officer at a financial services firm with 501-1,000 employees
We don't usually get support from Microsoft. We get it from our software vendors or we try to do it ourselves.
We are somewhat satisfied with the support that we have received from the vendor, but not fully because of the issue we faced when we moved to a newer version. But in other areas, it's okay.
View full review »KV
Karel Van Der Walt
Data Architect at ACPAS Loan Management Software
I don't have too much information on technical support, however, it's my understanding that if you need it, it is available.
View full review »JP
reviewer1470330
Analytics Manager - Data and Capability at a financial services firm with 1,001-5,000 employees
We've been in touch with technical support in the past. We manage the data center ourselves, however, if we run into issues we know we can contact them for assistance. I'd say we are quite satisfied with the level of support we get.
View full review »KG
reviewer1413750
Lead Data Architect at a financial services firm with 1,001-5,000 employees
Most of the time, technical support is not straightforward and it goes to a third party.
I wouldn't say that it is great, but okay.
View full review »JM
Johan Malan
System administrator at a mining and metals company with 10,001+ employees
We have contacted support when we had Windows issues. They are okay, not the best but not the worst. They know what they're doing but they take a little too long. The response time isn't so good.
View full review »磊刘
Lei Liu
DBA，data architectuire at LG CNS Co.
Customer always comes out many questions
View full review »it_user796899
Sr. Database and Application Administrator with 10,001+ employees
I have not had support for the SQL Server product.
This is Microsoft, so you just buy a ticket and they will just work with you until it is fixed. However, I have not had any issues where I needed to contact them.
View full review »HG
reviewer1595568
Technical Content Writer at a computer software company with 51-200 employees
We don't have any experience with Microsoft technical support. Therefore, I wouldn't be able to rate how responsive or helpful they are.
View full review »MO
Manjunatha OK
Marketo Consultant at Webtech software servies
I have not used technical support but I have used the open forums online that provide all the information that we have needed. There is a large online community for support.
View full review »AK
reviewer977976
System Architect, SCRUM Product Owner at a tech company with 10,001+ employees
I have not needed to contact support.
View full review »it_user408555
Technical lead/Senior embedded software engineer at a wireless company with 51-200 employees
The support is good. The knowledge base is very good.
View full review »DK
reviewer1314546
Senior Systems Engineer at a energy/utilities company with 201-500 employees
Their support needs improvement. It should be faster.
View full review »SY
cto267069
CTO at a tech services company with 11-50 employees
I've contacted Microsoft technical support in the past and have been satisfied with the level of service I get. They're good.
View full review »PS
reviewer1643577
Project Manager at a comms service provider with 51-200 employees
We use the documentation provided online by Microsoft that has been helpful. We do not need to use technical support because we have many high-level technical staff who know how to use the solution.
View full review »RS
reviewer1309482
Business Analytics Manager at a transportation company with 201-500 employees
I have no personal experience dealing with technical support directly. I can't speak to their responsiveness or level of knowledge.
View full review »it_user272976
Managing Director at a tech services company with 11-50 employees
If there wasn't Stack Overflow, that would be a problem. But luckily there are also other resources on the web which we can use to help ourselves. Just depending on Microsoft support it would not be so great.
View full review »it_user718458
Corporate Data and BI Lead - Database Administrator at a logistics company with 10,001+ employees
Medium.
View full review »it_user284160
Freelance at a tech services company with 51-200 employees
Customer Service:
I haven't had to contact them.
Technical Support:They give quick, and helpful, responses. About 9/10.
View full review »it_user103896
Sales Engineer at a tech consulting company with 11-50 employees
Customer Service: Do not expect Microsoft to be in a hurry to get to you, but I have always found their support to be helpful.Technical Support: I would rate the support as average.
View full review »
AJ
Abaso Jadhav
Data Analyst
I never contacted Microsoft support about SQL Server, but I have called about Power BI one or two times. It was great support.
View full review »JP
reviewer1561038
Chief Technology Officer at a financial services firm with 11-50 employees
I have not needed to contact technical support.
View full review »DS
reviewer1430925
Technical Director at a security firm with 51-200 employees
I didn't use their technical support.
View full review »EN
reviewer1564890
Head of Data Analytics at a tech services company with 11-50 employees
I don't have too much contact with the support at Microsoft, but as far as I know, it's good.
View full review »GV
reviewer1476273
Manager with 501-1,000 employees
We don't have a direct connection with Microsoft support. We have a support partner who is in contact with the official Microsoft support.
View full review »YW
Yasin Bin Wasim
Information Security Engineer at a security firm with 11-50 employees
I have not contacted technical support.
View full review »VS
Victor Sokolov
DWH Architect at B2BSoft
All communication with Microsoft technical support is done by our internal support group. I'm not communicating with them directly. I guess their technical support is okay and fast.
View full review »RS
Rahul Kumar Singh
Software Developer at OATI
It is good.
View full review »DM
DenisMunger
Chief of Engineering at a comms service provider with 11-50 employees
Never used. Google is sufficient.
View full review »it_user117381
Lead Software Engineer at a tech services company with 11-50 employees
I have never had the need to reach out to the vendor.
View full review »RP
reviewer1362969
IT Specialist at a government with 1,001-5,000 employees
Technical support is good. When I have a problem, they're responsive.
View full review »OY
reviewer1503438
Specialist Systems Engineer at a tech services company with 51-200 employees
I think we consulted once for support in the active directory. We requested the support of Integration Engineers for installation, and their service was very good. However, in the last eight years, we have also used Microsoft support with satisfaction.
View full review »it_user369171
Brazil IT Coordinator at a transportation company with 1,001-5,000 employees
The technical support team for the SQL Server is very friendly, if we compare with others commercial database products. Not only with Microsoft, but this database has more technical information published on the internet, books, and self-taught users to help.
View full review »it_user308226
SAP NetWeaver Implementer at a tech services company
FK
Faruk Kutlu
Managing Partner at Veribir Ltd
My experience with technical support has been an average level of satisfaction.
View full review »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
The technical support is good from Microsoft. We have four people that do the maintenance of the solution.
View full review »CM
reviewer1489908
Systems Engineer at a tech services company with 11-50 employees
Microsoft technical support could be improved upon. They aren't the best. They could always be better.
View full review »it_user493200
Pre-Sales/System Architect at a tech services company with 5,001-10,000 employees
great product
View full review »RP
reviewer1288086
Project manager at a tech services company with 11-50 employees
I do not have any experience with Microsoft support. We either use in-house knowledge professionals or third-parties for consulting services.
View full review »it_user125703
Management Trainee for Training at a tech services company with 11-50 employees
Technical support rating would be around a seven and a half out of 10.
View full review »WL
reviewer1484775
Senior Programmer at a tech services company with 51-200 employees
In terms of technical support, I can say that sometimes I need them. However, it's very difficult to contact Microsoft support for anything.
In general, they have none. I wouldn't know how to reach them directly for help if I needed it.
Right now they have good support for their Azure product, in the cloud. However, this is not the case for on-premise products. That means, as an on-premise user, I have a problem. That said, since their product is well-known, there's a lot of documents on the web. If I try to search online I will typically find the answers I need.
View full review »it_user280197
BI Solution Architect at a tech services company with 501-1,000 employees
Microsoft has a solid support structure for the SQL Server platform and I’ve always been provided with a good service.
View full review »SP
reviewer1614828
Chief Information Officer at a tech consulting company with 51-200 employees
We are satisfied with the technical support.
View full review »SA
Shafeeq Ahamed
Enterprise Solutions Department Manager at Smart Vision
The technical support is good.
View full review »MG
reviewer1546989
CEO at a tech services company with 11-50 employees
Their technical support is okay.
View full review »SS
reviewer1085256
Software Engineer at a tech services company with 10,001+ employees
I have not been in contact with technical support for this project, but we use the Microsoft communities to get answers to questions that we have. For example, we have checked the settings to make sure that we are safe.
Overall, the support is pretty good.
View full review »it_user540858
IT Technician / Support Supervisor at a transportation company with 501-1,000 employees
Have not used tech support.
View full review »it_user585195
DBA de Desenvolvimento at a tech services company
An eight out of 10.
View full review »it_user231318
Associate Consultant with 501-1,000 employees
it_user135978
Developer at a retailer with 501-1,000 employees
Customer Service: Very good.Technical Support: Very good.
View full review »
CL
reviewer1410678
Data Analyst at a tech company with 51-200 employees
We have not contacted technical support.
View full review »it_user941640
Systems Analyst Developer with 1-10 employees
I have never used technical support. It is the joke at the office that you cannot get help on the Microsoft website at all. Also, downloading anything from Microsoft is usually a nightmare. Honestly, I end up googling the problem and solving it myself. This is definitely something Microsoft needs to improve.
View full review »KH
reviewer1517148
Program Solution Architect at a tech services company with 11-50 employees
The support from Microsoft is good.
View full review »it_user252576
Business Intelligence and Decision Support Team Leader at a university with 1,001-5,000 employees
We have a yearly technical support agreement with a major partner. Consultant meetings are a requirement.
View full review »Buyer's Guide
SQL Server
March 2024
Learn what your peers think about SQL Server. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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