As I have been using the solution for the last ten years, I directly highlighted some questions to Microsoft. It is very easy to reach out to them, and I always receive support from them.

I did not really need much.  SSIS has a lot of excellent help available for a web search.

I've never had to reach out to technical support. 

I have personally used the technical support and they are good.

My company has a database administrator, so we don't use the support provided by the solution in our company.

We contacted technical support maybe once. I don't remember when it was, however, once, we had to look at some dump size, and we called Microsoft to help us with that. They did help us, however, it was a very long time ago and I don't remember too many details about the problem or experience. 

I usually resolve issues on my own.

Microsoft's technical support has been good, especially for critical issues in a financial institution like a bank. The bank receives strong support from Microsoft, and there is a significant level of accountability. If any issues arise, particularly those impacting financial operations, Microsoft is obligated to address and resolve them promptly.

I have used the support from SSIS and I am satisfied.

I've never used technical support in the past. I don't have details as to how helpful or responsive they are. 

Microsoft has some support for SSIS, but because the company is increasingly transitioning to the cloud, so these on-prem solutions are becoming obsolete.

I've never had any issues with SSIS, but I'm not responsible for managing the solution at an enterprise level.

I have not contacted support.

I am working with technical support currently on two open tickets and there seems to be some type of bug. They have not yet fixed these two open customer support tickets.

I've never used technical support. Microsoft does have a very good document library, however, if you have an issue and need support, it can take a very long time to get help.

I have not used the support from SSIS.

Microsoft's technical support has decreased in quality over the last few years, becoming less responsive and tending to pass problems on instead of solving them.

The good thing with Microsoft is you can have support online even without engaging directly with Microsoft. Things are very cloud sensitive. You can also request help from the vendor. Less than two years ago, in 2021, Microsoft stopped offering assistance to those using the on-prem solution.

However, in those cases, you can still find support and answers online, from different users' experiences. There's lots of information out there about Microsoft. It's not hard to get help and find answers. 

Microsoft support isn't helpful most of the time. We get most of our answers from forums. 

I've never used technical support. I cannot speak to how helpful or responsive they would be if we needed assistance. 

It is very difficult to get support from Microsoft. They will support you till they're getting paid. Microsoft is not interested in support in case of a small issue or help. It is very difficult to get support directly from Microsoft.

For this particular product, we have not used technical support.

Technical support is not efficient, and I've had to search on the web to solve the problems.

Support is available, but it is no longer up to date. It needs to be improved.

The technical support is very good.

I am satisfied with the technical support for this solution.

We don't ask for much from technical support. We utilize community information, and source answers via the internet or online user information. I do find that communicating with Oracle is much better.

Microsoft is good in terms of technical support. They provide 24-hour support. They have built a large community all over the world, and one can find easily the answer to an issue or problem by searching on the web.

I haven't required any technical support, so I'm not in a position to judge it.

We've never had to contact technical support. We generally handle any issues ourselves.

I would rate the customer service as poor. 

We haven't had that many problems. I have interacted with Microsoft support for some things, but it was a few minor issues. And with the updated VPA, it has been clear. I was satisfied with the support. We don't need support for these types of issues. We don't need to contact the support team or stop our business. 

Technical support is quite good.

We haven't needed to contact Microsoft technical support. When we have trouble we usually use Google to search for what we need to find out. Also, in terms of issues, there's a lot of information on SQLServerCentral and Stack Overflow.

We've never had to contact technical support. Our developers would just use Google, and usually, they'll be able to find answers on the Internet.

I rate Microsoft support six out of 10. Interacting with Microsoft support is challenging because it takes a lot of time, and sometimes you need to repeat your issue over to different support engineers. It was easier to contact support in India because Microsoft had a local presence there, but getting support in Cameroon is difficult.  The response time is slower.

We haven't needed the assistance of technical support so far.

I have not contacted Microsoft Technical Support for this solution, although we have sometimes accessed the internet to research problems that we face.

We have not had to contact Microsoft technical support. We tend to be able to solve most of the issues that crop up with SSIS, which I suppose is another reason why we have it. If there are issues then we can fix them pretty quickly.

I have never been in contact with technical support.

Technical support is very good.

We have support not only for SSIS but Microsoft as a whole because we're an official partner of Microsoft in data warehousing and have a partnership agreement with the company. However, support seems to be connected with sales, and if I call with technical problems and ask if they have some feature to solve the problem, months can go by with no results.

They do, however, have a professional community online and in 95% of our incidents, we can find the solution there instead of calling.

I haven't had to contact technical support. 

We haven't had to use their technical support. We don't really have any issues. We only had a problem with the data extraction. 

I have not used technical support. Instead, I read blogs and the support that is available online.