Statseeker Customer Service and Technical Support

NetworkTddd4
Network Tools Specialist at a comms service provider with 1,001-5,000 employees
I have to say they're quite very good. I've never had any issues getting in contact with them. They're quite responsive, so I can't really complain about that. View full review »
Jp Buckley
Senior Network Engineer at Unum Group
Statseeker tech support was bad around 2-3 years ago. I have had the new support for maybe 6 months to a year. I'll be upgrading the codes. I haven't rung customer support in a year or so. View full review »
Jessie Hackney
Network Engineer at West Virginia Department of Education
The tech support is a little lacking compared to some other products that I've worked with. If we have to we email to open a support case. Sometimes it seems like it can take a little while with a difficult case. Overall, it's not terrible, it's just not the best support we've ever had. It's not the worst either. View full review »
Find out what your peers are saying about Statseeker, SolarWinds, Nagios and others in Network Monitoring Software. Updated: November 2019.
377,264 professionals have used our research since 2012.
Charles Moore
Senior IT Director at Inglis foundation
When I had to use Statseeker technical support, it was good. However, in the beginning, the hours were a little strange because they're in Australia. For me on the East Coast, that's almost as far away as I could be. Now since they're in San Diego as well, I'm sure it will be fine. I haven't had to call them for tech support very often. View full review »
NetworkA3000
Network Analyst at a energy/utilities company with 1,001-5,000 employees
It's been very good. I've only had to engage them once or twice during the initial install, but both times it was a positive experience. View full review »
Troy Mellon
Network Engineer at Banner Health
It's very good. I very rarely use it, but when I do, they're very helpful. View full review »
NetworkS422c
Network Specialist at a comms service provider with 1,001-5,000 employees
They always give me a call, and they're always at hand if I need help. Last time I did an upgrade they were on the phone right away, assisting me with almost every step, you could say. Tech support has been fantastic. I've had issues where backups have failed and they've sat with me to work out the problem. So very good. View full review »
NetworkA0c11
Network Analyst at a leisure / travel company with 1,001-5,000 employees
Technical support for this solution is adequate. View full review »
Solutioneddb
Solution Architect at a tech services company with 501-1,000 employees
This component is so easy that we rarely needed to call support. When we did contact them then they were very effective. No issues. View full review »
Matthew Freitag
Network Engineer at Michigan Technological University
Technical support for this solution is great. View full review »
Robert Pettit
Senior Network Engineer at Banner Health
I have not spoken with their technical support, as it is another person on my team who administers the solution. View full review »
NetworkE1530
Network Engineer at a university with 5,001-10,000 employees
Their technical support is very good. They solved every issue we've had. View full review »
NetworkE1225
Network Engineer at a government with 1,001-5,000 employees
Technical support is great, and I don't think that I'm going to have an issue with them. View full review »
NetworkTe9f1
Network Team Lead at a energy/utilities company with 1,001-5,000 employees
Technical support is very good. They've always solved every issue that we've had. View full review »
NetworkE6e63
Network Engineer at a consultancy with 1,001-5,000 employees
I have not dealt with their technical support. View full review »
SeniorEn789c
Senior Engineer at a tech services company with 5,001-10,000 employees
I haven't had to deal with customer support personally. One of my counterparts has. It sounds like it's been good. View full review »
Scott Steves
Network Engineer at BCBS of KS
I would rate their technical support a nine out of ten. View full review »
SrManage3688
Sr Manager at a healthcare company with 10,001+ employees
I am not the person that deals with technical support. View full review »
Roy Mccauley
Lead Network Engineer at Fairview Health Services
I have not dealt with them directly, although one of my colleagues has, and it sounds like it's been good. View full review »
NetworkSbfc0
Network Security Engineer at a government with 1,001-5,000 employees
I don't think I have ever used tech support with Statseeker. View full review »
NetworkA34f6
Network Analayst
I give top marks to their great support. View full review »
Daniel Hess
Network Specialist at Internal Revenue Service
Technical support for this solution is good. Sometimes the response times need to be quicker, but their technical knowledge is very good. View full review »
Consulta5efe
Consultant at a analyst firm with 10,001+ employees
Technical support for this solution is pretty good. The group we called was based out of Australia. View full review »
NetworkEa244
Network Engineer at a healthcare company with 10,001+ employees
I have not used technical support for this solution. View full review »
CTOd177
CTO at a tech services company
Technical support for this solution is bad, as is everything with Cisco support. View full review »
it_user115695
Senior Capacity Manager at a comms service provider with 10,001+ employees
Excellent. Support team is brilliant. Always responsive. Always positive. View full review »
Abdul Khaliq Rajput
IT Manager Network Operation at a financial services firm with 5,001-10,000 employees
Technical support is excellent, the staff is qualified and responses times are very good. They always reply to our inquires in detail. View full review »
NetworkE824e
Network Engineer at a university with 10,001+ employees
I haven't had any personal experience with technical support yet, so I don't know. View full review »
Find out what your peers are saying about Statseeker, SolarWinds, Nagios and others in Network Monitoring Software. Updated: November 2019.
377,264 professionals have used our research since 2012.
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