The tech support is a little lacking compared to some other products that I've worked with. If we have to we email to open a support case. Sometimes it seems like it can take a little while with a difficult case. Overall, it's not terrible, it's just not the best support we've ever had. It's not the worst either.

I have used technical support. There was a time when all of the calls had to go to Australia. That meant that we had to contact them at 2 p.m. our time. I often used my evening hours at home. I wasn't going to stay at work at 8 or 9 o'clock, depending on when these guys were available for a call. That was a little bit bothersome. But it got done.

If you need technical support on the spot, it would have been difficult. Because the product was so robust, I never really needed support too much. My technical questions were always toward a longer-term solution, not for something that I need to talk to Statseeker right now because I'm in a bind and I need to solve this problem. It's never been like that.

That's because of the product they have. In other words, if you live in the United States, there's a lot of Chevy, Ford and Chrysler dealerships, but there are only a few Honda dealerships and repair shops. There are fewer of those because you don't need them. Those cars don't go bad that much.

In this case, you didn't need a tech support person to be on the phone, ready to go, because the product doesn't show these kinds of issues. I would much rather have something that's robust and I don't have to call anyone, than something that's flaky and hokey and you can't figure it out and you end up having to talk to support to make it work. The approach is fundamentally different than most American-based companies, and I like it for that reason.

The customer support from Statseeker is excellent. They are very responsive whenever we ask for assistance setting up a filter, query, or other feature. Their responsiveness and helpfulness are greatly appreciated.

I have not spoken with their technical support, as it is another person on my team who administers the solution.

I have not dealt with them directly, although one of my colleagues has, and it sounds like it's been good.

It's very good. I very rarely use it, but when I do, they're very helpful.

Statseeker tech support was bad around 2-3 years ago. I have had the new support for maybe 6 months to a year. I'll be upgrading the codes. I haven't rung customer support in a year or so.

It's been very good. I've only had to engage them once or twice during the initial install, but both times it was a positive experience.

Technical support for this solution is great.

I would rate their technical support a nine out of ten.

When I had to use Statseeker technical support, it was good. However, in the beginning, the hours were a little strange because they're in Australia. For me on the East Coast, that's almost as far away as I could be. 

Now since they're in San Diego as well, I'm sure it will be fine. I haven't had to call them for tech support very often.

The technical support guys are great to work with and know what they are doing. There are times when they are slow to respond, but I have always gotten my issue resolved.

Technical support for this solution is adequate.

Technical support is very good. They've always solved every issue that we've had.

I don't think I have ever used tech support with Statseeker.

Technical support is great, and I don't think that I'm going to have an issue with them.

Technical support, at least for me, has been good. No complaints on technical support.

Their technical support is very good. They solved every issue we've had.

Technical support for this solution is good. Sometimes the response times need to be quicker, but their technical knowledge is very good.

They always give me a call, and they're always at hand if I need help. Last time I did an upgrade they were on the phone right away, assisting me with almost every step, you could say. Tech support has been fantastic. I've had issues where backups have failed and they've sat with me to work out the problem. So very good.

I have to say they're quite very good. I've never had any issues getting in contact with them. They're quite responsive, so I can't really complain about that.

I haven't had to deal with customer support personally. One of my counterparts has. It sounds like it's been good.

I am not the person that deals with technical support.

I have not dealt with their technical support.

Statseeeker have been very good communicators and are always willing to assist. The truth is we set it up and it runs so we really don’t use any support but are thankful for the small number of times we have called on Statseeker support.

Technical support is excellent, the staff is qualified and responses times are very good. They always reply to our inquires in detail.

I haven't had any personal experience with technical support yet, so I don't know.

Excellent. Support team is brilliant. Always responsive. Always positive.

Quite good and helpful in the past. Training and briefing sessions are provided.

Technical support for this solution is pretty good. The group we called was based out of Australia.

This component is so easy that we rarely needed to call support. When we did contact them then they were very effective. No issues.

I give top marks to their great support.

I have not used technical support for this solution.

Technical support for this solution is bad, as is everything with Cisco support.