Sugar Enterprise Archived Reviews (More than two years old)

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Michael Deaver
Real User
Strategic Human Relations Leader at Michael Deaver Talent Management Coaching & Consulting
Nov 01 2017

What is most valuable?

The ease of setup and stability.

How has it helped my organization?

It was used for a period of time as our primary CRM for handling clients.

What needs improvement?

The user interface (UI) needs improvement.

What's my experience with pricing, setup cost, and licensing?

It is a strong basic CRM, however the user interface makes it difficult to use over time.

Which solution did I use previously and why did I switch?

Infusionsoft. We were trying out SugarCRM based on Central Station rankings.

What other advice do I have?

Good, basic out-of-the-box solution, however, in my estimation not a long term play as the design flow and user interface make it a true chore to enter data. Feature rich… more »

Which other solutions did I evaluate?

Infusionsoft and Salesforce.
Vendor
VP of eCommerce with 51-200 employees
Oct 10 2013

What do you think of Sugar Enterprise?

SugarCRM 7.0 promises to be an exceptional release.  A new, highly improved and unique user experience that sports more efficient workflow and new intelligence features highlight what will be a great product upgrade.  That being said, it also introduces the need for some immediate planning and changes for some existing Sugar users. Based on our early reviews, we’ve identified 5 key areas you need to evaluate in your SugarCRM instance and possibly update to be ready for SugarCRM 7.0.  This isn’t an exhaustive list, but it’s a good starting point you should consider when planning for your upgrade to version 7.0. If you are a Sugar OnDemand user, it is even more critical you start this process now.  Sugar will be introducing a compatibility mode for existing users for a period of time,…
Vendor
Network Manager at a healthcare company with 51-200 employees
Jul 15 2012

What is most valuable?

Sugar CRM includes all the required functionality of a CRM product like lead, account, and opportunity creation. Management and also marketing automation includes campaign management and email marketing. Customer support consists of case management and incident tracking.Interface has been improved as compared to previous versions, with integrated email, marketing, and document sharing.Affordable and commercial open source solution is good for organizations with budget constraints.

What needs improvement?

Functionality and features are well suited for small business companies only.Reporting and forecasting needs improvement.Very limited system administration capabilities.
Vendor
eCommerce Expert at a computer software company with 501-1,000 employees
Jun 29 2012

What is most valuable?

Pros. •Affordability. This solution can be a great fit for budget conscience organizations capable of investing additional time in their CRM product. •Open source customization. A commercial open source solution capable of on-demand individual control (this may be a major positive or a complete turn off depending upon your tolerance for open source business applications solutions). •Good program… more »

What needs improvement?

Cons: • Open source. While open source acceptance has grown, it is far from commonly accepted among business application champions. Perhaps more important, one of the core tenants of the SaaS value proposition, is to reduce or eliminate the in-house IT resources needed to support business systems - not hire additional programmers in order to go into the software customization business. •Small… more »

What other advice do I have?

The Sugar platform is highly extensible. The application includes a built-in Module Builder tool to assist developers and users in creating and maintaining custom applications that extend the value of the core platform.

What is Sugar Enterprise?

Sugar is an affordable and easy to use CRM platform, designed to help your business communicate with prospects, share sales information, close deals & keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support. As an open-source, web-based CRM solution, Sugar is easy to customize & adapt to your changing needs. Ideal for small & medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
Sugar Enterprise customers
Redglaze Group, TengoInternet, Hilco, Bancvue, Vet Adivsor