Sumo Logic Reviews

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Real User
AWS Operations Engineer at MR
Dec 17 2018

What is most valuable?

The dashboards are great. We use them for monitoring certain events when they happen to see if we want to act upon them. The monitoring pages and the alerting pages are also very handy.

How has it helped my organization?

We also use it to ingest Windows domain controller logs. We use this to monitor if anyone is placed in particular administration groups that potentially shouldn't be. It helps us keep track of people.

What needs improvement?

If you want to up your subscription through the AWS Marketplace, it can be difficult. You can't just go back to the AWS Marketplace, and say, "I want a bigger one now." You have to contact the sales team, then they do it on the back-end… more»

What's my experience with pricing, setup cost, and licensing?

Purchasing the solution through the AWS Marketplace is very easy. We chose to go through the AWS Marketplace because it makes it a lot easier when we bill our customers. Rather than having to get multiple different sources of information… more»

What other advice do I have?

We love the product and haven't had any bad experiences with it. We integrated it with Windows Active Directory. With one of our customers, we integrated it with some security software. It was some antivirus platform. We worked with their… more»
Tejprakash Sharma
Real User
DevOps Engineer at TO THE NEW
Dec 26 2018

What is most valuable?

With the alerting dashboards, you can set up some patterns. Then, on these patterns, you will automatically get alerts.

How has it helped my organization?

It helps a lot because we can troubleshoot issues pretty easily. We can easily search for what is wrong in our application through the logs. We don't need to go through all of the logs. We just make a… more»

What needs improvement?

Currently, it has predefined patterns that we need to set up manually. We would like to have some type of predefined setup for the logs, making the setup easier by default, such as: * What are the… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is a little high, but for the features that we receive from Sumo Logic, it suits the price. For some small organizations, the price might be a little high.

What other advice do I have?

If you want to do a PoC with Sumo Logic, their documentation is very good. The product is only on AWS. We using it on our production environment.

Which other solutions did I evaluate?

We have used other products, like Loggly and ELK Stack. Our log sites are huge, and Sumo Logic was a good option for the large volumes. ELK and the other options were not working well with the large… more»
Find out what your peers are saying about Sumo Logic, Splunk, LogRhythm and others in Log Management. Updated: June 2019.
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Real User
Developer Manager at a financial services firm with 1,001-5,000 employees
Dec 17 2018

What is most valuable?

The key features that we have been using: * The ability to troubleshoot production issues. * Set up monitoring for errors.

How has it helped my organization?

For many of our services, we use Sumo Logic to track errors and send notifications to our Slack channel, if there are issues. Then, we have our support people monitoring this, and they can react… more»

What needs improvement?

I would like better UI-driven functionality to create alerts and reports. Now, we have to understand the syntax, so it is a little difficult for someone to pick it up without using the manuals. If… more»

What's my experience with pricing, setup cost, and licensing?

Pricing has been cheaper than some of the competing tools, like Splunk. However, if we went to ELK Stack, which is open source, it would have been less costly, but it would have required more… more»

What other advice do I have?

It is a good tool for operational logging and monitoring of applications. We are using the hosted version.

Which other solutions did I evaluate?

We also looked at Kibana. We chose Sumo Logic because it had robust functionality. We also had a licensing agreement with the parent company.
Real User
Enterprise Architect at a transportation company with 10,001+ employees
Dec 19 2018

What is most valuable?

* The tools that they have for searching through logs. * Doing log comparisons. * Time shifting the logs. * The dashboards are good.

How has it helped my organization?

We have used it many times to find a root cause of a live issue, then fix the problem in the applications.

What needs improvement?

We would like the ability to drill down into a dashboard and get into deeper levels. Some of the operations and security team members don't think Sumo Logic does as well as Splunk in their field. Sumo Logic could possibly do more work with… more»

What other advice do I have?

I would recommend Sumo Logic. It is easy to use. The culture at Sumo Logic seems to be developer focused. The product is good. The developers are able to use it to get their job done quickly and easily. It fits into the developer's… more»

Which other solutions did I evaluate?

We also looked at Splunk. However, Sumo Logic was better liked by the developers. It had a more intuitive interface and a better set of tools for analyzing logs to do root cause analysis and caching. We chose the product based on the input… more»
Real User
VP of DevOps Engineering at a tech vendor with 1,001-5,000 employees
Dec 27 2018

What is most valuable?

* It's reliable. * The Curry language is easy to use once you get used to it. * The user interface is pretty responsive. Therefore, it was a cost value proposition decision.

How has it helped my organization?

We are able to diagnose problems before our customers.

What needs improvement?

There are some API gaps that are missing.

What's my experience with pricing, setup cost, and licensing?

The AWS Marketplace pricing is borderline. Every annual renewal, we always contemplate if we are getting what we think we could out of it or could we do it cheaper with some other product.

If you previously used a different solution, which one did you use and why did you switch?

We have our own logging solution previously.

Which other solutions did I evaluate?

I believe that we did look at another cloud-based solution, but I wasn't at the company during the evaluation process. I would recommend to look at Sumo Logic, but also look at Datadog and Loggly… more»
Real User
Infrastructure Engineer at a retailer with 1,001-5,000 employees
Dec 16 2018

What is most valuable?

We can ingest logs and make reports out of them. It is a good tool which can help us monitor any issues.

How has it helped my organization?

We push logs through Sumo Logic. The prime example is logs from our firewall. We have been pushing logs through Sumo Logic. Then, from there, we were able to generate reports which shows us security risks. In a way, it gives us a bird's eye view of what's happening from our connection's point of… more»

What needs improvement?

I would like to see improvement in the user experience when configuring things, ingesting logs, and creating ports. Going forward, I would like more templates for reports, especially for common vendors, firewalls, and routers. That would be fantastic.

What other advice do I have?

It satisfied what we required of it, but there's still room for improvement in terms of adding applications. Also, there is a little more improvement needed in terms of guiding users on the start up process. Look at your functionalities, features, and how appropriate the solution is with what you… more»
Gustavo Etchudez
Real User
Cloud Lead Engineer at a media company with 1,001-5,000 employees
Dec 04 2018

How has it helped my organization?

Before Sumo Logic, we had to login to every server and verify each error log to determine the problem. With this tool, we provide access to every developer team the ability to find errors, then they come to us and ask for specific help.

What needs improvement?

The dashboard has room for improvement, because sometimes it is a difficult to create a specific dashboard or query. This would be a nice place to correct problems.

What's my experience with pricing, setup cost, and licensing?

Purchasing Sumo Logic through the AWS Marketplace was a simple step. I think the company decided to purchase on the AWS Marketplace to consolidate the purchasing onto one bill.

What other advice do I have?

Sumo Logic provide a specific solution for logging. If you cannot handle every server or centralized system, it can provide specific access for your developers. This is helpful for an infrastructure or DevOps team.

Which other solutions did I evaluate?

We did evaluate other products. We chose Sumo Logic for its simplicity of use and our developers could make error queries using it.
Jeffery Statham
Real User
Software Architect at Solink
Dec 17 2018

What is most valuable?

* The search * Email alerts

How has it helped my organization?

We use it to do cash, voids, reports, and find any number of abnormal errors in our APIs.

What needs improvement?

It took a bit of trial and error to get it set up correctly based on everything we had to do. In the end, we had to send everything over HTTP, which was sort of a stop-gap. It was very hard to install… more»

What's my experience with pricing, setup cost, and licensing?

The price scaling comes in a bit expensive.

What other advice do I have?

The product integrates well with our websites. We have been using only the on-premise versions of this product, so we have not used the AWS versions.

Which other solutions did I evaluate?

We also evaluated Splunk. We chose Sumo Logic because we needed something to get logs off of individual sites.
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What is Sumo Logic?

Sumo Logic simplifies how you collect and analyze machine data so that you can gain deep visibility across your full application and infrastructure stack. With the Sumo Logic service, you can accelerate modern application delivery, monitor and troubleshoot in real time and improve your security and compliance posture.
Sumo Logic customers
Ooyala, Webjet, Akamai, Kaiser Permanente, Alaska Airlines, Hotel Tonight, Dollar Shave Club, Interactive Intelligence, Restoration Hardware, RingCentral, WD-40, Zillow, Sage Software, Tunein Radio, Lookout, Infor, Houzz, Estee Lauder, Brightcove, Actelion, Anki, Elance, Voxer, Cytobank, Medicom Health Interactive, Task Rabbit, Zscaler, Thred Up, Netskope, Tobi, Infoblox, Imperva, Okta, Medallia, RelateIQ, Bazaar Voice, Blurb, Guidewire, Apigee, Swipely, Progress Software, Card Spring, Ubiquiti Networks, Pager Duty, McGraw Hill, Acquia, Limelight Networks, Blucora, Scripps Networks Interactive, Orange, Medidata, 3 Share
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