There could be AI-based features in the product. They should provide chatbot support for customers to open the troubleshooting cases directly.

The product must improve its UI. It will lead to more people accepting the product, like Windows. The tool should provide more UI interactions. It must also provide a version of the solution for educational institutes that provide engineering degrees. It will give the students a hands-on experience, evaluate the product, and promote it in the future.

The platform doesn't support certain APMs. In terms of configuration, it is very good for beginners. However, it could be more compliant. The command line tools need to enhance regarding compatibility similar to Red Hat with different languages like C++, Python, etc. Additionally, it is an expensive product. They could provide a free development license before working in the production environment.

I think the solution needs to move away from offering so many community or feature software. They need to develop something similar to Marketplace in AWS. SUSE has a tool that allows you to patch and update and install free software to separate channels. It provides a channel to patch the operating system and add new features and another channel to deal with installing free software. When you use the tool you're dealing with everything and for security reasons I think they need to separate the free software because it's a risk, especially nowadays when we're doing a lot of fortification or strengthening the operating system. We need to have the ability to not have to deal with all the free software because it sometimes has security holes. They really should just focus on the operating system updates and give the administrator the ability to put a block on all the free software. In other words, I just want the operating system updates. 

We previously had trouble integrating Autodesk with the SUSE Manager, but the issue was resolved and improved.

The price of SUSE Linux Enterprise could improve, it is too expensive.

The quality of support offered by SUSE Linux Enterprise is not that great, making it an area where improvements are required. The tickets opened with the support team take a long time to be resolved. In general, it is difficult to get access to a senior engineer in the support team for help. My experience with support teams has been better with other vendors.

If you want to do something simple like changing an IP number, you have to be quite aware of all the configuration files where you will change that. It's not like Windows, where you just click another IP address and reboot the server. Since this is Linux, you need to know the hierarchy of the corporate files that hold that IP number, and you have to know what you're doing.

SUSE Linux could provide more information about cost and the details of how clustering works.

Mitel offers a specific version of SUSE Linux Enterprise, and whenever they make improvements to the operating system to better align with their application, I download it for distribution. Then, I work with what I have. But, anyways, it's okay to learn more since it helps me with my laboratory work.

I don't like the frequency of updates, especially if they're only from the vendor. However, in today's world, numerous threats need to be addressed. So, I believe that security upgrades should be implemented quickly, including the deployment process. If the software is stable and I know that there are new features to be added or configuration changes needed to be made, I'd rather not have to make changes too often.

The turnaround time needs improvement. Whenever we have a new project or whenever we have a new solution we're deploying, using SUSE is quite easy to configure. This allows us to get up and running within a few minutes. However, the turnaround time of deployment could be faster. 

SUSE is also portable, so you can run it on any virtualized platform, including containers. 

The portability of the solutions is also key and needs improvement. For example, you might have a hardware failure, and you need to run all the backup of the same server and run it on another host. 

Compliance also needs improvement, especially around security due to patching.

My main issue with Linux distributions is majorly around clustering. They should probably just make clustering a bit simpler and also provide more descriptive log files for cluster services.

Compared with the competition, of late actually, the solution has increased its pricing tremendously. They need to work on making it more competitive.

We've recently witnessed some glitches within the product.

We have had trouble integrating Autodesk with the SUSE manager. It is a problem in the configuration and the documentation does not properly explain how it needs to be managed. 

I would like to see better functionality for interacting with cloud-based systems.

People usually don't go with SUSE, when they're outside of the European Union. They go with Red Hat, especially in the Middle East. They love the American thing. However, SUSE and Red Hat are pretty similar. They help each other, in the end. They have amazing products and pretty much have a lot of common product bases between them. There are only minor differences.

Red Hat has more packages that are available than SUSE does. I'd love to see more projects based on SUSE. They are doing a great job, however, it's not at the same level as compared to Red Hat. You can install almost anything on Red Hat or Ubuntu, however, not everything is straightforward or compatible with SUSE.

They should improve their educational portal. There should be a dedicated lab to learn about features similar to Red Hat's portal.

When working in a Department of Defense environment, Security Technical Implementation Guides (STIGs) have to be followed. SLES is not really addressed directly here. It did make following security policy difficult. Red Hat is more friendly in this respect.

All distributions of Linux could use some improvement. 

The initial setup could be simplified.

I would like to see integration with other solutions.

SUSE could make more APIs available.

The interface could improve.

In the next release it would be nice to see more integration and better automation of processes. 

The updating package:

We had trouble installing packages outside of the repository.
There were often conflicts in the existing version;

A depends on B, B depends on C, and etc...so we must upgrade to C and B before installing A.

I would like to see GUI improved, it could be more user-friendly.