Symantec Advanced Threat Protection Room for Improvement

Dennis O'Reilly - PeerSpot reviewer
Cyber SecOps Principal at Dotcom Security

The product's support services need improvement. 

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Pradeep Bedse - PeerSpot reviewer
Infrastructure Team Lead at a comms service provider with 1,001-5,000 employees

The support team needs improvements.

There should be next-generation antivirus features in the next release.

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RB
Manager, Information Technology at Spanish Court Hotel

Usually, the technical support was very good, with proper guidance and help figuring out stuff. The support has dropped down to a five out of ten.

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Buyer's Guide
Symantec Advanced Threat Protection
March 2024
Learn what your peers think about Symantec Advanced Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
RH
Director Security Operations at a tech company with 201-500 employees

The support for new OSs and older OSs could be a little tighter. They need to be more upfront about what protection services they're going to provide on new OSs. I haven't seen the Windows 11 version out yet. It is either already released in Beta, or the Beta will be released soon. There could be a little bit more advanced updates on what they're doing to help protect Windows 11 environments. They can let us know in advance so that we know it is going to be protected. We can't roll out the new OS without putting end-point protection on it. So, they should tell us what is their support model for that, and what are they doing to protect Windows 11. They're not telling me, and that's a criticism. The same issue is applicable to all the other antivirus tools. It is not just Symantec; all of them have this problem.

Solutions like CrowdStrike, ESET, and SentinelOne have really jumped ahead on behavioral and algorithm-based detection capabilities. Symantec is trying to catch up, but they still have some limitations of being an old-school AV protection program and adding AI and behavioral learning and detection algorithm.

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KG
Senior security officer at LIB

The security features need to be improved. 

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Syed Ubaid Ali Jafri - PeerSpot reviewer
Head of Cyber Defense & Offensive Security at Habib Bank Limited

There are some ‎features that would add value to this product. One of them would be a graphical presentation of threats that the system has encountered. 

It should be able to collect information if the agent is disabled.

It also needs network-based threat protection for shared folders and files. 

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Rodrigo Perez - PeerSpot reviewer
System Administrator at Abu Dhabi University

The administration interface needs a lot of improvement. It should be UI-based and simple. They need to improve it. It's not that friendly compared to what we were using at BitDefender before. It's okay but is improving, actually.

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Faisal Mian - PeerSpot reviewer
CTO at ABM Info. tech

Scalability could be better. 

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BK
Lead IT Security Consultant at Compliance Data Systems Kft.

Symantec appliances need improvement. The whole appliance environment is a robust system and it needs a massive amount of storage space. If you have to increase or speed up the background storage it's a pretty complicated process. The scalability and sizing is critical, and if you do it wrong you run into issues pretty quickly.

Symantec ATP doesn't offer add-ons or anything of that nature. It's a closed architecture, a closed system. It's based on a Linux OS, and we haven't got a lot of privileges to change anything.

That said, if you are integrated with content analysis, then you have to use a lot of very good add-ons for the content analysis to find and analyze and investigate. If you only have ATP it's not enough to be effective. You have to use other solutions from Symantec, like its content analysis. You have to integrate the messaging gateway or email security and so on. 

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MA
Asst. Manager System Administration at Saudi Re

The support for this solution can be improved because we are not receiving alerts for maintenance.

There are limits with respect to blocking files by hash value or blocking IP addresses, and these limits should be removed. For example, you can only block three thousand IPs.

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VC
Senior Director of IT Operations at a comms service provider with 10,001+ employees

What we want to do is be able to customize some of this on the administrative side. Right now, it is pretty much turnkey. Therefore, it would be nice if we have more customization. We would also like alerting, not to just to the end users, but to the administrators, when something happens.

An improvement could be made on the reporting because then it would be easier to collect information and submit it for compliance.

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Pradeep Bedse - PeerSpot reviewer
Infrastructure Team Lead at a comms service provider with 1,001-5,000 employees

In general, improvements can be made but nothing specific. I think SonicWall and McAfee are better solutions.  I think this is a good solution for someone looking for endpoint protection but not so great if you're looking for advanced threat protection.

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SS
Competitive Engineer at a tech vendor with 1,001-5,000 employees

The endpoint protection looks old.

Another issue is in the deployment requirement for the ATP single instance. They should work on lowering, for example, the storage requirements which is around one terabyte but only for one ATP instance. The whole product works for more complex infrastructures and is designed to work with more than one instance, so you can imagine the requirements. 

It's a strange situation where the infrastructure of the consumer or customer is behind some kind of firewall and they have always used some kind of customized proxy. In this situation, the ATP has a very tough time to pass the information to the cloud and back. To fix, it requires a more elaborate and complex configuration for that particular case.

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RP
CyberSecurity Operations Lead at a computer software company with 1,001-5,000 employees

The cloud platform needs to have improvement in terms of the user interface and the different capabilities it has available. It needs to match the other leading next-gen EDR products that are available in the market. That's the reason why we are stepping away from Symantec. Their cloud environment is just generally lacking in comparison to others.

If they could intercept the detection on the different kill chain analysis that would be great.

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Buyer's Guide
Symantec Advanced Threat Protection
March 2024
Learn what your peers think about Symantec Advanced Threat Protection. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.