Symantec Cyber Security Services Reviews

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Osaid Raza
Real User
Information Security Manager at a financial services firm with 1,001-5,000 employees
Feb 04 2020

What is most valuable?

Out IT team is the group that is looking at and evaluating the features of the Symantec product. I am not the best person in our organization to comment on this product right now about the most valuable features. But I, personally, do have around eight to ten years of experience locally… more »

What needs improvement?

The part of the product that I think needs the most work is reporting. From time-to-time, we face different challenges, so flexibility and improved reporting details would be more convenient in order to get the information we need. If we generate a report from SIEM (Security Information and Event… more »

Which solution did I use previously and why did I switch?

I joined the organization before they made the decision to go with Symantec. They have or have still another antivirus like Norton Security Premium in some instances. This does not change my opinion of Symantec.

What other advice do I have?

The advice I would give to someone who is looking into implementing Symantec Cyber Security Services is that I would recommend the product. I have a strong connection with security work. I have a lot of friends from India, from the UAE, from Canada, from the U.S, and we share information. I… more »
Gervasio Alferes Caetano
Real User
Science Technician at Assembleia da Republica
Aug 20 2020

What is most valuable?

The solution is very easy to use. It's not very complicated. It's easy to control our users and to block users from accessing the internet, for example. I'm able to easily manage my internet's… more »

What needs improvement?

The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional. I would like to make reports according to groups. Right… more »

What's my experience with pricing, setup cost, and licensing?

This solution is expensive. We're looking for a more reasonably priced product currently, as we can't afford the yearly licensing fee. Currently, we are paying about $3,000-$4,000 yearly. I don't… more »

Which solution did I use previously and why did I switch?

We're currently looking at another solution that is not as expensive. I sometimes do use Calico Control. I find the software on the solution is better than Symantec.

What other advice do I have?

We're just a customer. We don't have a business relationship with the solution. We've been using the latest version of the solution. I'd recommend the solution to other companies. Overall, I'd rate… more »

Which other solutions did I evaluate?

I don't have much experience with other solutions and their ability to handle firewall management. However, many can do email, management of devices, and threat management as well.
Learn what your peers think about Symantec Cyber Security Services. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
437,168 professionals have used our research since 2012.
PankajJain
Reseller
CEO at PANZER IT
Jun 13 2020

What is most valuable?

The biggest selling point and the most valuable thing to our users is the brand name. It is a top priority in business and for our customers. The technical aspects and the features of this product are… more »

How has it helped my organization?

Symantec is extremely versatile, extandable solution. it covers all platforms, all OS & devices. APT, EDR, Patch management etc all under one roof.

What needs improvement?

As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark. I wouldn't say it is the best, but average and competitive compared to other anti-malware… more »

What's my experience with pricing, setup cost, and licensing?

The list price is approximately $50 USD annually per user.

Which solution did I use previously and why did I switch?

In my experience, I have seen that people tend to keep changing their cybersecurity products every three or four years.

What other advice do I have?

For people who use this solution, it is updated automatically. My advice to anybody who is implementing Cyber Security Services is to consider that alone, this is not a foolproof solution. They also… more »
Imtiaz Hussain
Real User
Malware Hunter and Incident Responder at Computer Network Systems
Sep 25 2019

What is most valuable?

The most valuable features are the firewall and the IPS.

What needs improvement?

When my IPS detects a malicious URL it should automatically add it in the firewall, but as it works now, I have to manually add the firewall entry. There should be better integration between the two. I would like to have a single console, or dashboard, like McAfee or Telstra, for the entire product. As it is now, I have to load all of the components manually. When I load a new product, it should… more »

What other advice do I have?

All of the components for this solution are good, including email security. The Symantec MAS engine has very limited features. I have been in contact with them many times to ask for enhancements because it is a very limited product. This is a good solution, but in the past six months, I have had a very bad experience with Symantec support. I would rate this solution an eight out of ten.
Real User
Senior Manager - Cyber Security at a comms service provider with 1,001-5,000 employees
Jan 17 2020

What is most valuable?

The solution offers good device control.

What needs improvement?

At the endpoint, the client memory utilization should be very optimized. The client takes up a lot of memory when processing CPU, so it affects the endpoint performance. It's the reason we ended up switching solutions. The stability of the… more »

Which solution did I use previously and why did I switch?

We work with Trend, and McAfee together. We no longer use Symantec.

What other advice do I have?

We use the on-premises deployment model. I'd rate the solution five out of ten. We've since moved over to McAfee.

Which other solutions did I evaluate?

We looked at McAfee and Trend Micro. We use both of those now.
Noppasorn Kadchan
Reseller
Technical Manager at vst
May 07 2020

What is most valuable?

The most valuable feature is the management portal. The threat ranking feature is good. This product is easy to use.

What needs improvement?

This solution needs to improve with respect to zero-day attack response. Technical support is slow and needs to be improved.

What other advice do I have?

This solution is ok but they have problems with providing support. It may be related to the sale of the product to another vendor. For now, I would not recommend it. However, perhaps in three or six months, things will improve and I will reconsider. I would rate this solution an eight out of ten.

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User Assessments By Topic About Symantec Cyber Security Services

Learn what your peers think about Symantec Cyber Security Services. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
437,168 professionals have used our research since 2012.

Symantec Cyber Security Services Questions

What is Symantec Cyber Security Services?

Technology alone may not stop advanced threats. You need security experts on hand to interpret and prioritize the critical events that need action. Your designated and highly specialized, in-region security analysts are available 24x7 to act as an extension of your team, continuously monitoring and hunting for advanced threats. Our analysts are some of the best-trained security experts in the world and they leverage state of the art technologies and global threat intelligence to minimize the business impact of cyber attacks. Detect, assess, and respond to attacks faster with Symantec Cyber Security Services.

Symantec Cyber Security Services customers

BayWa, Carrington Holding Company, Citizens Business Bank, Englewood Hospital and Medical Center, FBL Financial, Molina Healthcare Inc., Pgi, Sealed Air, TSO cloud