Symantec Data Loss Prevention Customer Service and Technical Support

Shayanthan Karunaharan
Engineer - Information Security at a tech services company with 11-50 employees
We have experience and most of the time you get very good technical support. In our experience, we only needed support four times for some fine tuning because there is some fine tuning that I cannot do. In those cases, I created a ticket from the support portal and within three or four days they replied. They could typically rectify the issue within one or two weeks. Afterward, they send a report survey for evaluation. In short, the technical support is great. View full review »
Head9899
‚ÄéHead: Group Legal at Optiflex
We've never had an issue outside our capabilities, so we've never had to contact technical support. View full review »
KIRANNOEL
Principal Consultant at Design Consulting Inc
We share feedback regularly with the Symantec technical support team. They provide us feedback and patches based on the reports (client specific) that we send them. View full review »
Find out what your peers are saying about Broadcom, Forcepoint, Digital Guardian and others in Data Loss Prevention. Updated: June 2020.
419,792 professionals have used our research since 2012.
Ahmed Raafat
IT Security Engineer at a tech services company with 1-10 employees
The technical support is perfect. If there is any problem or if anything goes wrong, the technical support team answers me immediately and they solve the problem, so it's a very good technical support team. View full review »
Badrul Hisyam Jamil
Assistant Manager at AmBank Group
We've contacted technical support in the past, and have been satisfied with their level of support. However, we mostly deal with their partner, and not directly with them because their partner can just as easily solve any issue that we might face. View full review »
Divyang P
Senior Cyber Security Consultant at Infosec Ventures
The technical support is very good. View full review »
reviewer1319646
Information Security Consultant at a tech services company with 51-200 employees
I have actually contacted technology support twice. They never responded. View full review »
Mahmoud Hussein
Private Security Consultant at a tech services company with 11-50 employees
The technical support for this solution is very good. View full review »
Find out what your peers are saying about Broadcom, Forcepoint, Digital Guardian and others in Data Loss Prevention. Updated: June 2020.
419,792 professionals have used our research since 2012.