Symantec Data Loss Prevention Customer Service and Technical Support

Shayanthan Karunaharan
Engineer - Information Security at a tech services company with 11-50 employees
We have experience and most of the time you get very good technical support. In our experience, we only needed support four times for some fine tuning because there is some fine tuning that I cannot do. In those cases, I created a ticket from the support portal and within three or four days they replied. They could typically rectify the issue within one or two weeks. Afterward, they send a report survey for evaluation. In short, the technical support is great. View full review »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant with 51-200 employees
Customer Service: Usually, we use the local distributor team for issues and they are very OK. When needed, we opened cases at Symantec support, and it was a pretty decent relationship. Some clients complained that they didn't fulfill the request very fast.Starting again this year we have a local vendor presence and that helps us in front of the clients. Technical Support: Symantec L3 technical support technicians are very good. View full review »
Principal Consultant at Design Consulting Inc
We share feedback regularly with the Symantec technical support team. They provide us feedback and patches based on the reports (client specific) that we send them. View full review »
Divyang P
Senior Technical Engineer at a tech consulting company with 201-500 employees
The technical support is very good. View full review »

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