What is our primary use case?
The main use case is to scan vulnerabilities on our endpoints. We need to make sure that our antivirus software is up to date. We need to ensure that patches on our workstations are up to date and that we can scan through folders and files to detect malware.
How has it helped my organization?
It's very good. Most of the clients are using this solution. It's able to protect workstations from threats, malicious files, and malicious USB drives. It's able to protect business-related files on the workstations. If you have an environment where you need to protect critical files from threats, it's a good solution.
It also defends us against the latest sophisticated attacks, such as key-finding attacks and spyware. It provides protection against threats, spyware, ransomware, malware, etc. It's pretty good at that.
It provides a single pane of glass. You can see everything through the dashboard. It's pretty good.
It has improved our security posture. It protects us from attacks outside, and it protects our files. It also prevents the corruption of files and secures our critical business-related files.
What is most valuable?
Symantec Endpoint Security is easy to use, fast, and good for small and medium-sized businesses.
Unlike other AV products, such as Norton, Symantec Endpoint Security doesn't use many system resources.
What needs improvement?
Its GUI needs improvement. It's good, but it needs to be improved in terms of management and reporting. Its reporting features aren't straightforward.
For how long have I used the solution?
We've been using the solution for around five years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It's scalable. One of the clients has 50 users and another one has 10 users. It's good and pretty fast. It's being used at multiple locations.
It's very easy to increase the number of endpoints. You just need to purchase more licenses. If you have more users, you need more licenses.
We have plans to increase its usage.
How are customer service and support?
I'd rate them an eight out of ten. We had to raise an issue only once, and it was resolved within hours.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We have other endpoint security solutions. We bid for many companies. We check what the client wants to achieve, and we also take the price into consideration
Generally, Symantec can provide all the features that our clients commonly require. Its price is also good compared to other solutions such as Cisco AMP. Cisco AMP is very expensive. We only deploy it at the airports.
We have different test cases to show how effective it's against different types of malware, corrupt files, malicious files, etc. It works pretty well. We are happy with it. It's able to detect and stop all types of malware. We also tested it to see how it treats benign files, and it works pretty well.
How was the initial setup?
It's simple to install. Its deployment is easy. It takes two to five hours. You need an antivirus server. You can directly download the antivirus client on your PC from there and then you just click next, next, and next to install it.
What was our ROI?
We have seen an ROI. Based on the service that you get in return, it's definitely worth the money.
What's my experience with pricing, setup cost, and licensing?
It's pretty awesome price-wise. That's why we give it to most of our clients. It isn't very expensive.
Compared to Cisco AMP, which is very expensive, its price is okay. It's also cheaper than Malwarebytes.
The license that you purchase lasts a period of time. After that, you again need to purchase another license. Otherwise, you will not be able to get support from Symantec every time you have issues.
What other advice do I have?
I've not used it on mobile devices, but on workstations, it's awesome. You don't require any other antivirus solution. It's simple to install. It works very well in the Windows environment. You don't need to install anything else. It provides any type of endpoint security, including USB protection.
If you have a critical network environment and security is very important to you, you can consider this solution. It can offer you the level of security that you need. It can provide what you are looking for in terms of endpoint protection.
It's very good for a small or medium organization. If you have a very large environment, you can consider other alternatives, but for small environments with 50 users, it works very well. For bigger environments, such as airports, we use Cisco AMP.
It hasn't as such saved time when responding to issues. Sometimes we have issues where the user isn't able to use the system until we resolve the issue. We have had cases where the issue got resolved immediately, but sometimes, we have had issues that required opening a case with them or intervention from the administrator.
Overall, I'd rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.