Our experience with our current reseller has been really good. They are good guys with good knowledge of the tools. They have helped us a lot. This reseller is a new one for us. We used another that was very bad, with poor response times.

The new reseller has also helped with the data loss protection solution that we have installed, and with our Web Security Services, which is another software package we use.

I was the consultant.

We have a separate team that does the deployment, but I do share some recommendations depending upon the client environment. After the deployment, that team hands it over to my team for operations, and then we make the changes. So, they do the basic deployment, and we then take over and make the solution mature.

Generally, its deployment does not require more than two people. At the initial stage, they collect and gather information from various sources and proceed with the deployment, and then it takes some time to do the configuration. So, two people are good enough for initial deployment, but when it comes to rolling out the agent to the entire landscape, it takes time. You have to engage various people from different departments. The people involved in its deployment and configuration are administrators and engineers.

It usually doesn’t require much maintenance. We do our regular health checks to see whether the definitions are getting updated or not and whether their replications are working or not. Its maintenance is a one-man job, but the operational activities of the organization generally require two to three people, but the number can vary based on the size of the environment.

We deployed the solution ourselves. There were seven or eight people io the team and different staff members were given different duties. All of them are system administrators.

We have three people that handle the maintenance. They monitor the dashboard for possible compromises, and our specialists have to use the device protection and application controls.

There are also tasks related to reporting issues that arise during monitoring, including those concerning possible attacks or infections. One of the managers in our IT staff is responsible for updating the definitions that we get from Symantec.

There was an incident where we had problems with a password and we had difficulty recovering it. We contacted our local partner and I think they contacted Symantec. After that, we recovered the password. That was the only maintenance-related problem that we had.

We had a consultant from Symantec for its implementation. In terms of maintenance, it doesn’t require that much maintenance, but it requires patch updates on a regular basis. I take care of its maintenance.

We do it ourselves.

We implemented the solution through an in-house team. Two to three people can deploy Symantec Endpoint Security in a couple of minutes.

We have used Symantec Professional Services for updates and helping to get services properly installed.

We deploy the solution ourselves. 

We handled everything ourselves in-house. We didn't need the help of a consultant or integrator.

We did the implementation of Symantec End-User Endpoint Security ourselves.

We have one person that supports this solution.

We had a consultant assist us with the client.

We have a dedicated delivery team to deploy the solution.

It is very easy to configure. There are no challenges when implementing this solution.

We create a document for implementation, and when we are handling a large implementation with 5,000 users, we deploy the 100 or 200 from our side, and then we guide and train the customer's engineer who takes care of the remaining deployments.

For 5,000 users, 5 to 10 people are enough to handle the deployment and maintenance. They all have different roles. For example, one of them handles the policies, and one of them takes care of the implementation. Similarly, one of them works with the updates. They take care of all the functions.

We implemented this solution through an in-house team. 

We usually set it up for our customers.

We did get some vendor support but six or seven of our engineers were involved in the process.

I implemented Symantec Endpoint Protection by myself. 

Implementation was done remotely by the provider to the actual domain server. A consultant performed the implementation.

The system admin did the installation without external assistance.  

We performed the installation in-house.

We have a team of around five people, all engineers, who are responsible for deployment and maintenance. 

We used a partner to help us with the implementation and the full deployment took approximately one month. We currently have one administrator and a few engineers to manage the maintenance and deployment of the solution.

We are integrators. We are able to handle implementations for our clients.

We used an integrator and reseller for this.

The Symantec technical team handled the implementation for us.

To do the implementation it is best to have one engineer and one IT person for the job.

I performed the deployment myself, and it takes about an hour, or perhaps two hours at most.

We do the implementation by ourselves.

We implemented it in-house.

We had help from Symantec and their partners.

We implemented it ourselves. I have already mentioned that we do need real time results on the console and a better deployment mechanism. We have to work with custom scripts for the removal of third-party software which makes it bit tricky.

Our IT team did the implementation of the solution.

I was able to implement this with one other team member.

We did not use an integrator, we did it ourselves.

We have in-house team.

We have an internal team for deployment and maintenance.

I implemented myself using the help of the distributor.

The implementation was through a Symantec reseller. Considering the environment complexity, it is important to always plan, test, correct all errors, plan again, and attack departments with low risks, learn with the errors, adjust the plan, and move forward to next department.

We used an integrator to implement the solution. 

I'm based out in Dubai, so we purchase these products through channel partners. There are a certain level of channel partners, like platinum or gold or silver. 

We did an in-house implementation.