Symantec Endpoint Protection (SEP) Customer Service and Technical Support

Cameron Mottus
Principal Consultant - Security at Insentra
Most times it's good, but there are instances where there are some challenges in that the people who you're working with don't know how to fix what you're doing. Then you have to ask for an escalation. Normally what I'll do is I'll work with my Symantec colleagues to help escalate any internal issues, where we see that things are getting bogged down in support. From a Symantec technology perspective I'm very happy with it. However, the support can be wanting, for those reasons. Sometimes the time to resolution is longer than I would expect. View full review »
Leopold Dapa
Country Director at socitech
Their technical support is reactive. When you have an issue, you just log a service request and you can find an engineer to help you. I would rate their technical support a nine out of ten. We're very confident that whenever we have an issue we can find the solution. It also depends on the support you choose. We have 24-hour support. View full review »
Imtiaz Hussain
Malware Hunter and Incident Responder at Computer Network Systems
The technical support is also very good. Any time that I open a case with them, they have three types of support levels. If I put it on two, immediately they call me, or if nobody is online, there are the chat agents. You can start and use the chat for support. The support is very good. But Kaspersky has 24-hour support. You cannot stop your business continuity. We can't tell the people they will come online later. Other than this case, Symantec is very good. View full review »
Find out what your peers are saying about Symantec, Microsoft, McAfee and others in Endpoint Protection for Business. Updated: October 2019.
378,570 professionals have used our research since 2012.
Subodh Sing
Consultant at Godimo IT
The technical support is fine, no problem. View full review »
Mamonoor Rashid
CEO at Tech Valley Networks Limited
We get good support from Symantec. We find that during integration, if we face any problems, we get a good response from the OEM and we solve them very quickly. Technical support is very good, they have a toll-free number. View full review »
Darren Braithwaite
IT Manager at Digitalis Reputation
I haven't had much cause to use technical support. I might have used them only a few times. The support is okay, it's just difficult to actually find the contact numbers or email addresses because their site is so cumbersome. View full review »
SystemAdmin677
IT Systems Administrator at a consultancy with 51-200 employees
The technical support is ok. You create a ticket and depending on what the issue is, and whether it is an emergency, they give it a level such as one, two, or three. After this, they take action and they are pretty good. Most of the solutions to things like installation issues or other incompatibilities, they are quick on creating "How to" pages in their help. View full review »
reviewer725523
General Manager at a tech services company with 11-50 employees
Technical support is okay. I'm not completely satisfied with them. View full review »
Laeeq Ahmed
IT Security Lead at a tech services company with 10,001+ employees
I would rate them a 10 out of 10. They supply good support and have a good knowledge. View full review »
Anthony Ndong
Systems Administrator at a pharma/biotech company with 51-200 employees
Technical support for this solution is ok. I have no issues with them. View full review »
Emiliano Santos
Group Brand Manager at a comms service provider with 51-200 employees
We haven't used their technical support. We receive support directly from Symantec here in Mexico and they are pretty responsive. View full review »
Gulab Singh
Solutions Specialist Security at COMPAREX India Pvt. Ltd.
The technical support is very good. They have an Indian support team, so there are no delays in receiving support. Their R&D teams are very strong in remediation. View full review »
Nuno Martins
Partner at a consultancy with 1-10 employees
I have dealt with technical support twice. One was related to an install issue, and that was quickly resolved. It was an old operating system. In one night it was fixed with no issues. They have good support overall. View full review »
Lynne Caputi
Systems Engineer at a tech services company with 51-200 employees
Symantec tech support is fairly good, a little hard to get a hold of sometimes, but fairly good overall. View full review »
Heritier Daya
Network Administrator at a financial services firm with 1,001-5,000 employees
I am not directly involved with the support team, one of my colleagues handles this communication. View full review »
Dr. Suresh Hungenahally
Chief Executive Officer at a tech services company with 1-10 employees
I'd rate technical support as average. View full review »
Karthik R S
Consultant at TNPL
Technical support for this solution is good. We speak to the technical support team directly. View full review »
Reviewer58
Head of IT Department at a pharma/biotech company with 10,001+ employees
I only use the technical support once or twice a year. I find that sometimes they are a bit slow to find a solution. View full review »
LeadSysEn375629
Lead System Engineer at a tech vendor with 1,001-5,000 employees
Depending on who you end up with, it can take a while before you get the correct support. View full review »
SymanSEP677
Solutions Architect at a tech services company with 51-200 employees
The technical support is good. They are not the best, but they are good. View full review »
Arshad Mohammad Khan
Security Consultant at Accenture
Customer Service: An eight out of 10. Technical Support: An eight out of 10. View full review »
SEP677
Service Management Officer at a non-profit with 501-1,000 employees
I'm pretty satisfied with technical support. View full review »
SEPend677
IT Associate Manager at a pharma/biotech company with 501-1,000 employees
I haven't had any problems with technical support at all. I've never contacted them. View full review »
Reviewer8093
Software Engineer at a tech services company with 10,001+ employees
It's amazing. They have the local support team always here, and they also have the international level team. View full review »
Johnny Hadchity
IT System and Storage Administrator at a financial services firm with 51-200 employees
We have not used it. View full review »
Find out what your peers are saying about Symantec, Microsoft, McAfee and others in Endpoint Protection for Business. Updated: October 2019.
378,570 professionals have used our research since 2012.
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