Symantec Endpoint Protection (SEP) Reviews

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Cameron Mottus
Consultant
Principal Consultant - Security at Insentra
Mar 14 2018

What is most valuable?

There are a number of features that all work synergistically to be able to provide the protection. Originally, anti-virus was based on definition. About 10 years ago, the bad guys figured out how to… more»

What needs improvement?

They're just starting to get into this now, but I think they can do better - they're just starting out with I think is called the SEP Cloud Console. It has more limited functionality. It will be good… more»

What's my experience with pricing, setup cost, and licensing?

From a simplicity perspective, it's per user. Therefore, it makes it easy to do licensing. I'll be honest, I haven't really done licensing with Symantec for seven years. I just do professional… more»

If you previously used a different solution, which one did you use and why did you switch?

Based on the roles that I've had, I've been working as a Symantec consultant for 10 years, and so I've just been working with SEP. There are people who, as their consulting function would be an… more»

What other advice do I have?

Get competent consultants to do the implementation, because it can be complex. You have to have a consultant who is knowledgeable, to make sure they cover off all the bases, to make sure all the… more»

Which other solutions did I evaluate?

Back in the day, when I worked for a distributor, there were other products available, that were cheaper - this is more of a New Zealand example - but they didn't have the functionality. However… more»
Leopold Dapa
Reseller
Country Director at socitech
Mar 11 2019

What is most valuable?

We had to position Symantec in big companies like Telco and several banks. With this solution, you also get the Protection Suite, endpoint protection, SEP, and you also have the Mail Security and… more»

How has it helped my organization?

We had a bank that we were working with and they had a challenge in which they needed to protect against vulnerability. They had previously used Kaspersky, we discussed and told them that Symantec is… more»

What needs improvement?

The mobility solution should be improved. You need to separately purchase mobile, like a smartphone with Android and so on, you need to buy it separately with SAP, for example. It would be better for… more»

If you previously used a different solution, which one did you use and why did you switch?

We also use McAfee because of the scalability. It had the issue that it consumed too many resources and for vulnerabilities, sometimes there are some direct varieties you cannot delete.

What other advice do I have?

This solution is very effective. It can really address the challenges but you need to have training in order to be able to effectively implement it. If you don't fully know how to implement it you… more»

Which other solutions did I evaluate?

It's not planned yet to switch to another product but we can potentially implement Cisco as we are also a Cisco partner and we find it sometime interesting when requested by the customer. But we push… more»
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Imtiaz Hussain
Real User
Malware Hunter and Incident Responder at Computer Network Systems
Jul 02 2019

What is most valuable?

In Symantec Endpoint Protection, the most valuable feature I like is the good performance. With Symantec, I always know this tool will be reliable and with the latest protection.

How has it helped my organization?

Symantec is top of all of the antivirus tools. I couldn't find any single incident that happened. Symantec was not the leader previously, McAfee and Kaspersky were. This is a new game.

What needs improvement?

The device control level and application control level should improve. I am finding a lot of issues when I block the devices, like a printer or scanner. In the classes of the devices for the application control, the most important issue is the hashing. Nowadays all the vendors, like Cisco firewalls… more»

What other advice do I have?

In my personal experience, most people use Symantec. In my whole life, I couldn't find any problems with Symantec. In the ransomware protection, though, I found many issues. Many people were having infections but the virus sometimes was not detected. Even the Kaspersky software could not detect it… more»
Subodh Sing
Consultant
Consultant at Godimo IT
Apr 07 2019

What is most valuable?

The fact that it has centralized management is the most valuable feature. In addition, the support from Symantec is very important. It is a global company and they give very good support. That is an important factor here because we are… more»

How has it helped my organization?

Symantec, as an antivirus solution, makes things far better on the management and the vulnerability scanning sides. From a management point of view, it is good.

What needs improvement?

We have talked to Symantec about a feature that is lacking. Any external device which is inserted into a computer should be subject to an auto-scan policy, to automatically scan it before accepting the device. Let's say I have a pen drive… more»

What's my experience with pricing, setup cost, and licensing?

We pay on a yearly basis and have a three-year contract.

What other advice do I have?

Understand your environment and what kind of security product you're looking for. Every environment has different requirements. Everybody has different kinds of file formats and data classifications. For Symantec is a good product for our… more»
Mamonoor Rashid
Real User
CEO at Tech Valley Networks Limited
Apr 07 2019

How has it helped my organization?

It has improved our productivity and, from a security point of view, we feel safe from spam. For endpoint protection, we are not facing problems now.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing for our country is very good. It's not that expensive and the endpoint security is very good. It's not as cheap as some others, but they are not as good.

If you previously used a different solution, which one did you use and why did you switch?

We didn't have anything at this scale. We just used Kaspersky as an antivirus, but we are not using it now, we are using Symantec Endpoint Protection which covers everything. Symantec is better, it covers more requirements. Antivirus… more»

What other advice do I have?

Since we have done two very successful PoCs, one live PoC for my largest customer, which is in government, and another for a private company, I recommend that other customers take the Symantec solution as their main security: I prefer… more»

Which other solutions did I evaluate?

We are evaluating Imperva, as we have some customer requests to do a PoC on that, as well as other product like F5 and A10. We have the PoC boxes for A10 for load-balancing and DDoS. We also have some NGFWs, like Check Point - we are doing… more»
Darren Braithwaite
Real User
IT Manager at Digitalis Reputation
Jul 12 2019

What is most valuable?

I like the ability to push it to a client, centrally from central consoles. I like the integration of Active Directory. I like the ability for it to auto-enroll. You can add machines to the Active Directory and when it configures right, it automatically installs to those machines. The firewall features are pretty good as well. I like the firewall and the intrusion prevention features, and just the… more»

What needs improvement?

Sometimes the interface can be a bit cumbersome, and maybe the help features. If you're not charged with administering the product and you don't do it every day it can sometimes be difficult to remember how to do the simple basic things, so some type of help or guidance for your most regular or frequent tasks would be good. Something similar to what the product called Serviceaid has. I also think… more»

What other advice do I have?

I would advise anyone to make sure they do their required reading before they implement. Before implementation, you need to do the reading on the best practices because obviously if you've got a larger implementation then you need to think about a few concerns. You need to think about resilient managing services as well. Also, before purchasing, do the due diligence and look at alternative… more»
SystemAdmin677
Real User
IT Systems Administrator at a consultancy with 51-200 employees
Jun 21 2019

What is most valuable?

The most valuable feature for our organization is the antivirus, as our staff is the target of zero-day malware and viruses.

What needs improvement?

Better communication and coordination with Microsoft would help to prevent delays that are frequent when operating system updates are released. As it is now, when a new build from Microsoft comes out… more»

What's my experience with pricing, setup cost, and licensing?

We receive a discounted price for this solution because we are a non-profit organization. There are no costs in addition to the standard licensing fees.

If you previously used a different solution, which one did you use and why did you switch?

My understanding is that we were running Kaspersky before this solution was implemented, but I was not here at the time.

What other advice do I have?

My advice for anybody implementing this solution is to consider the rules that you want to define. Installation is straightforward, but you can make it simple, or you can make it pretty complex. For… more»

Which other solutions did I evaluate?

I was not at this company when the solution was selected.
Pablo Dewes
Vendor
Senior Technical Consultant (SE and Strategic Project Manager) - Email Fraud Protection - LATAM at a tech vendor with 201-500 employees
Nov 06 2017

What is most valuable?

SONAR/Auto-Protect feature and Generic Exploit Mitigation: Can detect and prevent attacks that are exploring common software vulnerabilities. It monitors suspicious files that have behavior actions on… more»

How has it helped my organization?

In a large environment, it is a challenge to manage what areas can have specific rights or functions enabled or disabled, considering their needs. SEP had the opportunity to integrated Microsoft… more»

What needs improvement?

Reports: It would be nice to have customized reports integrated on the main console with no additional DB server or BI server. Vulnerabilities: A vulnerability scan integrated with SEP would be… more»

What's my experience with pricing, setup cost, and licensing?

Migrating a platform for a different one, most of the time, has a higher cost. However, considering the impact, risk , downtime, and principally, the low support quality provided that the oldest… more»

If you previously used a different solution, which one did you use and why did you switch?

We used Kaspersky and Bitdefender. We switched due to the company reputation, negotiation terms, commercial benefits, and technical results on the PoC.

What other advice do I have?

Always try to include hours for the project in the budget. Always look for a specialized reseller who the vendor recognizes through a certified and approved reseller.
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Symantec Endpoint Protection (SEP) Questions

What is Symantec Endpoint Protection (SEP)?

Symantec Endpoint Protection is a powerful endpoint antivirus software solution, which provides multiple layers of protection against all types of known and unknown threats. Powered by SONAR and Symantec Insight, Symantec Endpoint Protection combines all the security tools that you could require into one proactive solution.

It integrates antivirus, firewall, antispyware, intrusion prevention, application control and device control, and allows you to manage all of these tools centrally from one agent. Upgrades happen automatically, and the software offers seamless migration from previous versions.

This solution maximizes the security and performance of physical and virtual systems, and is compatible with multiple operating systems, such as Windows, Mac and Linux. Symantec Endpoint Protection is recommended for environments with more than 250 users.

Also known as
Symantec EPP
Symantec Endpoint Protection (SEP) customers

Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.

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