Symantec Identity Governance and Administration Customer Service and Technical Support

MostafaBasha
Operation Risk Senior Manager/CRO at I-SCORE
I did not have a chance to contact support personally, so I can not talk about how my experience with them was from a personal point of view. However, the people on the team right now working on projects who have called support said they were helpful. They have a good understanding of the product and seemed to have a lot of experience. I do not know what kind of resolution the members of our team were looking for from the support people. It might have just been for more information or troubleshooting or some type of issue resolution. But our company has had experience with the CA technical support team and from what I know the experiences were good. View full review »
Solution110c
Solution Architect with 1-10 employees
Our experience with the technical support team is good. CA technical support is very keen to help their customers. Most issues are solved by the our team, but at least, their team has provided moral support to us. View full review »
Umair Akhlaque
Enterprise Solutions & Services Head at Duroob Technologies
I’m not happy with technical support at all. It’s very limited. View full review »
Find out what your peers are saying about Broadcom, SailPoint, ForgeRock and others in Identity Management (IM). Updated: May 2020.
419,360 professionals have used our research since 2012.
WaelAbdelwahab
Technical Support Manager at Future systems
Technical support from CA is not very good. I would give them a seven out of ten for their assistance and their knowledge. They could use improvement. View full review »
reviewer780990
Senior Manager at a tech services company with 501-1,000 employees
Technical support is good and efficient. View full review »
Find out what your peers are saying about Broadcom, SailPoint, ForgeRock and others in Identity Management (IM). Updated: May 2020.
419,360 professionals have used our research since 2012.