Symantec Secure Web Gateway Customer Service and Technical Support

reviewer1044693
Infrastructure Engineer at a financial services firm with 201-500 employees
I, personally, have not contacted the Symantec technical support for this product, but my colleagues have. I think the technical process is a bit long-winded and drawn out. The reason for that is that each time there is an issue we have to go through our supplier first and then we get to speak to Symantec. Obviously, in that chain there is a bit of unnecessary delay when we might be better off getting straight through to the source without an intermediate step. View full review »
NishantKamath
Sr. Consultant, Cyber Security at Mideast Data Systems
I used to be a part of Symantec so I did work in tech support. Even as a partner, I've been contacting them. Their technical support is okay. Depending on the severity of the issue, I think they can be a bit slow - a few days for the low severity cases, but for the severe cases normally they contact you back in a couple of hours. View full review »
reviewer1355301
Senior Network Engineer at a insurance company with 5,001-10,000 employees
I have not personally been in touch with technical support. One of my colleagues has spoken with them, but our support is with a partner and not Symantec directly. View full review »
Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,323 professionals have used our research since 2012.
DonaldBaldwin
Enterprise Architect at Aurenav Sweden AB
Their technical support is so-so. View full review »
Senlogange9887
Senior Logistics Specialist at a tech services company with 1,001-5,000 employees
The technical support is not that apt and not that good. View full review »
Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,323 professionals have used our research since 2012.