Symantec Secure Web Gateway Reviews

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Real User
Infrastructure Engineer at a financial services firm with 201-500 employees
Mar 06 2020

What needs improvement?

There are definitely considerable problems with this solution. Most notably, compared to Cisco Umbrella it was a lot more difficult to deploy. The deployment process should definitely be significantly simplified. The service pack file system should also be improved or even abandoned. The way the packed files are set up could definitely be better and maybe they do not have to be deployed that way… more»

Which solution did I use previously and why did I switch?

While we are currently using this tool from Symantec, I prefer Cisco Umbrella which we use with our guest and staff wifi. Cisco Umbrella is very easy to deploy. All the user has to do is point a service to Cisco's DNS service, and the deployment is pretty much complete. You can have it up and running in 10 minutes.

What other advice do I have?

My advice to anyone considering this Symantec product as a solution is to first do a proof of concept. Do not roll it out completely. Doing the proof of concept makes you sure that you can target all of the different devices and complete the setup for your environment. The biggest lesson we have learned from working with this solution so far is that I now think the idea of a service pack file is a… more»
NishantKamath
Consultant
Sr. Consultant, Cyber Security at Mideast Data Systems
Jan 09 2020

What is most valuable?

In terms of the most valuable features, I like the ICAP capability and URL filtering the most - these are what most people look for when they look at a proxy, whether on the cloud or on-premise. The authentication is also valuable.

What needs improvement?

They should have a tool to help with the deployment. It is needed to point all the clients to the proxy. I don't think either vendor has a deployment tool as such. Also, Zscaler has something called the Zscaler Internet Access which also acts as a signin box on the next-generation firewall. WSS doesn't do this.

What other advice do I have?

Symantec Complete Website Security works similar to Zscaler, but I think Zscaler is better. For a web-based proxy, I think Zscaler would be my top choice, based on the feedback I have personally received from my customers. The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now. I think it will be okay in February but for… more»
Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
Real User
Senior Network Engineer at a insurance company with 5,001-10,000 employees
May 28 2020

What is most valuable?

The most valuable features are the website blocking capability and SSL interception.

What needs improvement?

The interface could be made more user-friendly. As it is, we have trouble when we want to do certain operations, such as choosing when and what we want to block or allow. For example, we don't want to block WhatsApp, but we do want to block… more»

What's my experience with pricing, setup cost, and licensing?

There is an additional charge for advanced security features.

What other advice do I have?

My advice for anybody who is considering this solution is to check the market because traditional proxy servers are becoming a thing of the past. Most web security servers are already in the cloud so I think that the normal flow of web… more»

Which other solutions did I evaluate?

We are planning to replace Symantec with another product, so we are currently in the process of evaluating others.
DonaldBaldwin
Real User
Enterprise Architect at Aurenav Sweden AB
Sep 26 2019

What is most valuable?

It's nice to have it in the cloud where we can pull the reporting together for it so we can see what's happening in machines at different locations. That's the most valuable feature. We have it all over so we can see if something had gone wrong with it.

What needs improvement?

One of the problems with using Symantec is that it's widely known and the people who are making malware have designed to circumvent it. You have to keep that in mind. The other thing that I find is a weakness is that it doesn't give you a statement so you don't have an ability to really test… more»

Which solution did I use previously and why did I switch?

We have used a few different solutions before, like McAfee. There are several that we're using concurrently. Even right now we have some different sections in the company that use different products. We switched because we wanted to standardize our business administration and corporate functions.

What other advice do I have?

For general business purposes this is a good product. It works on Windows platforms. If you need something on other platforms, you may need to look for something else. I would rate it a seven out of ten.
Senlogange9887
Real User
Senior Logistics Specialist at a tech services company with 1,001-5,000 employees
Apr 24 2019

What is most valuable?

The most valuable feature is the endpoint security.

How has it helped my organization?

There have been several incidents in which our IPS system or sometimes our firewalls, haven't been able to stop endpoint device attacks. Thanks to Symantec Endpoint Security it has actually… more»

What needs improvement?

There's a need for increased firewall functionality and capabilities. I'm not seeing a competitive Symantec cloud product. Specifically, functionalities with security as filtering from the cloud. I am… more»

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing is stunted and licensing is expensive. We have many customers who are now thinking about other solutions due to the cost.

Which solution did I use previously and why did I switch?

We've tried other endpoint security solutions but this tool seems to be the best when specifically comparing the endpoint security features.

What other advice do I have?

On a scale of one to ten, with one being the worst and ten being the best, I'd give this solution a six out of ten. Primarily because of the lack of flexibility with technical support and because of… more»

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User Assessments By Topic About Symantec Secure Web Gateway

Learn what your peers think about Symantec Secure Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.

Symantec Secure Web Gateway Questions

What is Symantec Secure Web Gateway?

Complete Website Security goes far beyond encryption to deliver protection for websites, data and applications—with 24/7 control that helps to mitigate risk and helps to ensure uninterrupted performance for every website. Multi-layered security and controls make our certificate issuance and authentication processes one of the most rigorous in the industry. Automated management pinpoints certificate and website weaknesses due to unexpected expirations, flawed installations, deprecation and critical vulnerabilities in the event of attacks. Meanwhile, Symantec’s unified security identifies worldwide security vulnerabilities, delivers real-time analytics and helps our customers to protect against damage 24/7. It's why we've become the name people trust.

Also known as
Symantec Complete Website Security
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