We were using two-factor authentication via SMS previous to this solution. Sometimes SMSs were not received and users could not make a VPN connection. With this tool, it is now enough to just press the approve button.

Other than it provides us with remote access, so it's fairly easy to install, fairly easy to set up, and provides us the ability to get into our corporate environment.

Currently, it is only for select users, but the infrastructure is in place to expand to a larger group. The increased security for those users is beneficial, as well as getting them used to the app. Just getting used to 2FA is a benefit, as we move closer to a more security-centric environment and mindset.

No functional improvement on accessing the intranet. However this product provides significantly more access security with an additional challenge. We have yet to use it for additional internal controls.

Strong, smarter user authentication with no set date of expiry on the soft tokens issued to remote users. It is an app that sits on the iPhone and generates a token every 30 seconds and combined with a 4 digit PIN makes remote login very simple either from an iPad or a laptop.

After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased.

Most of our customers reported fraud reduction and PCI compliance support.

It offers more platform support, like Apple, Android, and Microsoft.

Mostly from a product expert's point of view, it provides solutions for my clients.

Intelligent Authentication and the cloud-based service with BYOD are valuable features.

It provides an easy management for credentials of the remote users when accessing the corporate resources.

There is a consolidation of a couple of Identity Providers into Symantec VIP for centralized management of credentials.

Integration with Citrix Access Gateway, Microsoft Office 365 and Single Sign-On (through Symantec Validation and ID Protection Access Manager) has increased the productivity of the employees for accessing resources.