Symantec VIP Access Manager Archived Reviews (More than two years old)

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Iftikhar Iqbal
Consultant
Professional Services Consultant at a tech services company with 51-200 employees
Jul 23 2017

What is most valuable?

* Intelligent authentication - Risk-based authentication * Cloud-based service and management

How has it helped my organization?

It provides an easy management for credentials of the remote users when accessing the corporate resources. There is a consolidation of a couple of Identity Providers into Symantec VIP for centralized management of credentials. Integration… more »

What needs improvement?

The factors that need improvement are: * Geofencing * Privileged account management * Behavioral authentication

What's my experience with pricing, setup cost, and licensing?

There is a one-time setup fee plus the licenses are provided as per the number of users. For SMS and voice calls, the costs are separate.

What other advice do I have?

Understand your pain points and requirements, then fully understand the feature set provided by the vendor and licensing requirements. You know your environment best and the consultants who work with the vendors know the solution best, so… more »
Real User
Network Analyst at a healthcare company with 1,001-5,000 employees
Jul 21 2017

What is most valuable?

The two-factor authentication is most definitely valuable and moves us closer to being able to check off those important boxes for compliance.

How has it helped my organization?

Currently, it is only for select users, but the infrastructure is in place to expand to a larger group. The increased security for those users is beneficial, as well as… more »

What needs improvement?

The gateway server is a RADIUS server, but it lacks the functionality of returning RADIUS attributes other than those that are required for the gateway to authenticate the… more »

What's my experience with pricing, setup cost, and licensing?

Licensing and pricing seems very fair.

Which solution did I use previously and why did I switch?

This was the first solution of its kind.

What other advice do I have?

This product works fine when it is setup. Once we have it setup, we haven’t had to do much. The Gateway configuration is easy, and it is easy to backup, allowing you to… more »

Which other solutions did I evaluate?

We did not evaluate other options.
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Consultant
Senior Network Engineer at a tech services company with 10,001+ employees
Jun 06 2017

What do you think of Symantec VIP Access Manager?

What is most valuable?

In this version 9.1, lots of changes are done for the dashboard, User Store etc.

How has it helped my organization?

Mostly from a product expert's point of view, it provides solutions for my clients. Intelligent Authentication and the cloud-based service with BYOD are valuable features.

What needs improvement?

The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There was the User Store issue that we experienced in terms of the scalability. It was difficult…
Real User
IT Manager at a hospitality company with 5,001-10,000 employees
Feb 22 2017

What is most valuable?

It is a fast and easy solution for end users. You are always online.

How has it helped my organization?

We were using two-factor authentication via SMS previous to this solution. Sometimes SMSs were not received and users could not make a VPN connection. With this tool, it… more »

What needs improvement?

There are some shortcomings on the reporting side, such as how many connections you can get per month.

What's my experience with pricing, setup cost, and licensing?

Symantec has always been an open-minded company. If you tell them what your budget is, it will be that number.

Which solution did I use previously and why did I switch?

We used the SMS solution, but it always had problems. Every SMS sent costs money.

What other advice do I have?

If you use a different product like this, your users will definitely see the difference. If this is the first time using such an application, the end user may have some… more »

Which other solutions did I evaluate?

We have used the FortiGate SMS solution.
Vendor
Senior Information Security Architect at a transportation company with 1,001-5,000 employees
Jan 31 2017

What is most valuable?

Resiliency: At one company I was at, we had development all over the world and often we would have a connection go down to the headquarters where we had the VPNs. This caused the remote site… more »

What needs improvement?

When tracking down an issue, you often have to go to each relay server and read through the logs.

What's my experience with pricing, setup cost, and licensing?

Pricing was about 25% of the old solution. That saved us about $500,000 over three years for 10,000 users.

Which solution did I use previously and why did I switch?

We previously used RSA SecureID.

What other advice do I have?

Include a load balancer in front of the relay servers.

Which other solutions did I evaluate?

We evaluated Entrust and SafeWord.
Consultant
Information Security Consultant And Project Management Of Information Security at a tech services company with 51-200 employees
Jan 29 2017

What is most valuable?

Strong user authentication with easy integration to many applications using a free app, Mobile Credential, that lowers hardware costs.

How has it helped my organization?

Most of our customers reported fraud reduction and PCI compliance support.

What needs improvement?

They are adding QR code to its functionalities making the solution more complete. A good feature that would be interesting to have is a credential profile with access time… more »

What's my experience with pricing, setup cost, and licensing?

Licensing is per-user and has a great price if compared to RSA SecurID.

Which solution did I use previously and why did I switch?

As a consultant, I am familiar with RSA SecurID. But, due to the need for tokens hardware, the solution turns out to be much more expensive than the VIP.

What other advice do I have?

VIP is a strong, cloud-based authentication service that enables organizations to secure access to networks and applications to prevent unauthorized logins to company… more »

Which other solutions did I evaluate?

I evaluated RSA SecurID.
Vendor
IT Service Delivery Coordinator for Victoria at a real estate/law firm with 1,001-5,000 employees
May 28 2015

What is most valuable?

VIP is a strong authentication service to securely access the network while working remotely.

How has it helped my organization?

Strong, smarter user authentication with no set date of expiry on the soft tokens issued to remote users. It is an app that sits on the iPhone and generates a token every 30 seconds and combined with… more »

What needs improvement?

No areas come to mind at the moment.

Which solution did I use previously and why did I switch?

Previously we used RSA SecureID hard tokens for authenticating remote logins which were more expensive and we always used to get user requests to replace them when the expired.

What other advice do I have?

These are the benefits of implementing VIP by Symantec as remote login solution * Cloud based solution * Fast migration from hard token solution * Reduced complexity * Improved productivity * Lower… more »

Which other solutions did I evaluate?

As we already had a good business relationship with Symantec, and they were giving us a very cost effective cloud based option with VIP, we did not even have the need to pursue other options.
Vendor
Help Desk Analyst with 1,001-5,000 employees
May 25 2015

What is most valuable?

* Ease of integration * End user acceptance

How has it helped my organization?

After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased.

What needs improvement?

The VIP Manager can be accessed from the outside which is a security vulnerability. The VIP manager doesn't authenticate through AD or LDAP.

Which solution did I use previously and why did I switch?

We previously used RSA VPN, which was outdated and expensive per seat. We also used Smartcard which had too many hand-offs and, again, was expensive.

What other advice do I have?

It's a very easy product to administer and has a lot of extra features, including two and three factor authorization, mobile solutions, pin-to-text, layered administration, etc.
Vendor
Security PCI Project Coordinator at a leisure / travel company with 1,001-5,000 employees
Feb 10 2015

What is most valuable?

The ease of integrating into an existing authentication system. A hand held or laptop device is easily enrolled. The product is user friendly, but I have found some users still require coaching.

How has it helped my organization?

No functional improvement on accessing the intranet. However this product provides significantly more access security with an additional challenge. We have yet to use it for additional internal controls.

What needs improvement?

* Installation * User experience * Friendliness.

Which solution did I use previously and why did I switch?

We used the virtual solution provided by Solutionary.

What other advice do I have?

Produce a simple yet comprehensive guide for new enrollees.

What is Symantec VIP Access Manager?

Symantec VIP Access Manager is the next generation control platform that integrates Single Sign-On (SSO) with strong authentication, access control, and user management. It offers users and administrators control, convenience, and compliance for public and private cloud- based applications. Symantec VIP Access Manager solves cloud security problems using identity and/or context-based access control across multiple cloud applications. In the cloud, where a traditional enterprise perimeter doesn't exist, this solution fills the gap. Through Symantec VIP Access Manager, administrators can define policies that utilize the built-in user directory or existing identity management infrastructure to enforce security and compliance for applications without getting in the way of productivity. Symantec VIP Access Manager can also protect and consolidate access management for on-premise web applications. It also simplifies compliance auditing for cloud applications by consolidating logs across all applications it protects.

Also known as
Symantec VIP
Symantec VIP Access Manager customers
Maine Medical Center, Aria S.p.A
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