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Symantec VIP Access Manager OverviewUNIXBusinessApplication

What is Symantec VIP Access Manager?

Symantec VIP Access Manager is the next generation control platform that integrates Single Sign-On (SSO) with strong authentication, access control, and user management. It offers users and administrators control, convenience, and compliance for public and private cloud- based applications. Symantec VIP Access Manager solves cloud security problems using identity and/or context-based access control across multiple cloud applications. In the cloud, where a traditional enterprise perimeter doesn't exist, this solution fills the gap. Through Symantec VIP Access Manager, administrators can define policies that utilize the built-in user directory or existing identity management infrastructure to enforce security and compliance for applications without getting in the way of productivity. Symantec VIP Access Manager can also protect and consolidate access management for on-premise web applications. It also simplifies compliance auditing for cloud applications by consolidating logs across all applications it protects.

Symantec VIP Access Manager is also known as Symantec VIP.

Buyer's Guide

Download the Authentication Systems Buyer's Guide including reviews and more. Updated: October 2021

Symantec VIP Access Manager Customers
Maine Medical Center, Aria S.p.A
Symantec VIP Access Manager Video

Archived Symantec VIP Access Manager Reviews (more than two years old)

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WB
Specialist Solution Architect at a tech services company with 1-10 employees
Real User
Good interface and the VPN works well

Pros and Cons

  • "The VPN we are using is good and working quite well."
  • "If they had dashboards or a report for managers or executives, then it would allow them to see the status and have it make sense to them."

What is most valuable?

Some of the features that are the most valuable are both the VPN and the interface.

The VPN we are using is good and working quite well. We are in the process of using all of the server access with cloud access.

What needs improvement?

The reporting on the VIP Manager is not correct. The error is showing that we have a certain amount of users, but when we export the report to Excel or CSV, the number of users is different. The challenge we are facing at the moment is not knowing which one is correct.

If they had dashboards or a report for managers or executives, then it would allow them to see the status and have it make sense to them. They can also see the value of this solution.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

This solution is stable. Everything is very stable.

What do I think about the scalability of the solution?

This solution is scalable. We have approximately 7,000 licenses at the moment.

How are customer service and technical support?

The technical support is good, but we have Business Critical as well. If it takes longer than two or three days to resolve an issue, we contact Business Critical.

Overall, we are satisfied with the technical support.

How was the initial setup?

The initial setup was straightforward. It was not complex.

The deployment model that we are using is on-premises.

What other advice do I have?

I am a consultant for Symantec on-site.

Before getting started with this solution, have a successful business process in place, or get something in place as soon as possible.

I like the whole solution, and I would recommend it.

I would rate it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
AK
Consultant at a government with 11-50 employees
Real User
Offers more platform support and is easy to use

What is our primary use case?

The primary use case is to generate digital code to login to my email and network. This solution is part of our requirement for multifactor authentication when logging into the network from outside the office. We are currently using the latest version of the product.

How has it helped my organization?

It offers more platform support, like Apple, Android, and Microsoft.

What is most valuable?

It is easy to use. I use it when traveling.

What needs improvement?

In the next release, I would like the ability to work offline with remote access. Sometimes, there is no connectivity. Every time that I have a new phone or computer, it takes a little longer to deploy it.

What do I think about the stability of the solution?

The stability is okay. …

What is our primary use case?

The primary use case is to generate digital code to login to my email and network.

This solution is part of our requirement for multifactor authentication when logging into the network from outside the office.

We are currently using the latest version of the product.

How has it helped my organization?

It offers more platform support, like Apple, Android, and Microsoft.

What is most valuable?

It is easy to use. I use it when traveling.

What needs improvement?

In the next release, I would like the ability to work offline with remote access. Sometimes, there is no connectivity.

Every time that I have a new phone or computer, it takes a little longer to deploy it.

What do I think about the stability of the solution?

The stability is okay.

What do I think about the scalability of the solution?

The scalability is very good.

What about the implementation team?

We used a consultant for the deployment, who was good.

What was our ROI?

The solution has helped to increase staff productivity by approximately a minute.

What's my experience with pricing, setup cost, and licensing?

There are additional costs for maintenance.

What other advice do I have?

Find a way to work offline. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Broadcom, Cisco, RSA and others in Authentication Systems. Updated: October 2021.
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Iftikhar Iqbal
Professional Services Consultant at a tech services company with 51-200 employees
Consultant
Provides an easy management of credentials for the remote users when accessing the corporate resources

Pros and Cons

  • "Cloud-based service and management."
  • "Geofencing needs improvement."

What is most valuable?

  • Intelligent authentication - Risk-based authentication
  • Cloud-based service and management

How has it helped my organization?

It provides an easy management for credentials of the remote users when accessing the corporate resources.

There is a consolidation of a couple of Identity Providers into Symantec VIP for centralized management of credentials.

Integration with Citrix Access Gateway, Microsoft Office 365 and Single Sign-On (through Symantec Validation and ID Protection Access Manager) has increased the productivity of the employees for accessing resources.

What needs improvement?

The factors that need improvement are:

  • Geofencing
  • Privileged account management
  • Behavioral authentication

For how long have I used the solution?

I have used this solution for more than four years.

What do I think about the stability of the solution?

There were no stability issues experienced.

What do I think about the scalability of the solution?

There were no scalability issues experienced.

How is customer service and technical support?

Technical support is very good.

How was the initial setup?

The setup was straightforward since this is a software-as-a-service (SaaS) solution, no hardware procurement or provisioning is required. Everything is already set up and provisioned on the Symantec data center.

What's my experience with pricing, setup cost, and licensing?

There is a one-time setup fee plus the licenses are provided as per the number of users. For SMS and voice calls, the costs are separate.

What other advice do I have?

Understand your pain points and requirements, then fully understand the feature set provided by the vendor and licensing requirements.

You know your environment best and the consultants who work with the vendors know the solution best, so bring everything down to an overlap.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user707181
Network Analyst at a healthcare company with 1,001-5,000 employees
Real User
One of the most valuable features is two-factor authentication

Pros and Cons

  • "The two-factor authentication is most definitely valuable and moves us closer to being able to check off those important boxes for compliance."
  • "The gateway server is a RADIUS server, but it lacks the functionality of returning RADIUS attributes other than those that are required for the gateway to authenticate the users."

What is most valuable?

The two-factor authentication is most definitely valuable and moves us closer to being able to check off those important boxes for compliance.

How has it helped my organization?

Currently, it is only for select users, but the infrastructure is in place to expand to a larger group. The increased security for those users is beneficial, as well as getting them used to the app. Just getting used to 2FA is a benefit, as we move closer to a more security-centric environment and mindset.

What needs improvement?

The gateway server is a RADIUS server, but it lacks the functionality of returning RADIUS attributes other than those that are required for the gateway to authenticate the users.

This could be improved a lot by providing additional values, and greatly improving the value and functionality of the Enterprise Gateway. This would remove the need for additional servers/firewall configurations.

The solution does what it is asked, but it has some configuration issues and the support is lackluster.

For how long have I used the solution?

We have used this solution for about a year.

What do I think about the stability of the solution?

Stability issues with failover have been experienced. When the services lock up on one server, failover to the other server is not automatic. This may be on the front-end devices that point to the gateways, but the services seem to become unresponsive instead of failing and allowing the failover to function properly. This has not happened too often, however.

What do I think about the scalability of the solution?

There were no issues with scalability, as we are still a small group.

How are customer service and technical support?

Technical support is one of the worst problems. Every time I have submitted a ticket or called tech support, the tech didn’t seem to know anything about my issues. Granted, I was asking about out-of-band support.

However, they failed to do anything about it, and it didn’t seem like it was important to them. The only movement I got was when my director emailed one of his corporate contacts who provided us with a solution directly.

Which solution did I use previously and why did I switch?

This was the first solution of its kind.

How was the initial setup?

The initial setup for the gateway was fine. LDAP binding and synching was easy, even for a beginner. However, it became complicated when we attempted to configure the access control enforcement of DACLs we wanted to inject for remote users.

Natively, it does not support such features, so we had to get creative with a Microsoft NPS server as a forwarder to the Enterprise Gateway. This was fine, but the injection of DACLs was the issue. This was solved with Cisco AV-Pairs.

What's my experience with pricing, setup cost, and licensing?

Licensing and pricing seems very fair.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

This product works fine when it is setup. Once we have it setup, we haven’t had to do much. The Gateway configuration is easy, and it is easy to backup, allowing you to spin up VM's and replace them if need be, (as no AD info is stored on them). The various capabilities for authentication are nice and allow for multiple methods.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user677718
Senior Network Engineer at a tech services company with 10,001+ employees
Consultant
Intelligent Authentication and the cloud-based service with BYOD are valuable features. The User Store synchronization part needs to improve.

What is most valuable?

In this version 9.1, lots of changes are done for the dashboard, User Store etc.

How has it helped my organization?

Mostly from a product expert's point of view, it provides solutions for my clients. Intelligent Authentication and the cloud-based service with BYOD are valuable features.

What needs improvement?

The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There was the User Store issue that we experienced in terms of the scalability. It was difficult…

What is most valuable?

In this version 9.1, lots of changes are done for the dashboard, User Store etc.

How has it helped my organization?

Mostly from a product expert's point of view, it provides solutions for my clients.

Intelligent Authentication and the cloud-based service with BYOD are valuable features.

What needs improvement?

The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved.

For how long have I used the solution?

I have been using this solution for around two years.

What do I think about the stability of the solution?

There were no stability issues.

What do I think about the scalability of the solution?

There was the User Store issue that we experienced in terms of the scalability. It was difficult to fix after lots of troubleshooting.

How is customer service and technical support?

Frankly, still in India, the technical support team is not that capable so as to resolve issues. This is because, in the APAC regions, this technology is new both for the Symantec support as well as for the partner engineer.

What other advice do I have?

Read all of the initial configuration guide and attend training from OEM.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Symantec partner and we provide services for multiple Symantec products.
it_user588588
IT Manager at a hospitality company with 5,001-10,000 employees
Real User
Enables VPN connections.

What is most valuable?

It is a fast and easy solution for end users. You are always online.

How has it helped my organization?

We were using two-factor authentication via SMS previous to this solution. Sometimes SMSs were not received and users could not make a VPN connection. With this tool, it is now enough to just press the approve button.

What needs improvement?

There are some shortcomings on the reporting side, such as how many connections you can get per month.

For how long have I used the solution?

We started to use it in IT first. We tested it for one month. Later on, we moved all domain VPN users and consultant companies. We have used it for ten months since then.

What do I think about the stability of the solution?

There have not been any stability issues yet. Especially with the consultant firms' VPN connections, in which connection approval is done by us and we record their screen.

What do I think about the scalability of the solution?

There have not been any scalability issues.

How are customer service and technical support?

You don’t need any technical support. After the first time installation, the gateway solution is enough. After that, you just install the client app on your mobile device.

Which solution did I use previously and why did I switch?

We used the SMS solution, but it always had problems. Every SMS sent costs money.

What about the implementation team?

The gateway server is easy to install and communicate with. You just install it and download the software to your mobile device. The number received from the mobile device is also secured.

What's my experience with pricing, setup cost, and licensing?

Symantec has always been an open-minded company. If you tell them what your budget is, it will be that number.

Which other solutions did I evaluate?

We have used the FortiGate SMS solution.

What other advice do I have?

If you use a different product like this, your users will definitely see the difference. If this is the first time using such an application, the end user may have some resistance. The necessity of the product is indispensable and it is a really a simple application.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user321156
Senior Information Security Architect at a transportation company with 1,001-5,000 employees
Vendor
It is cloud based. As long as a site has an Internet connection, developers can get in and work.

What is most valuable?

Resiliency: At one company I was at, we had development all over the world and often we would have a connection go down to the headquarters where we had the VPNs. This caused the remote site, sometimes with 100s of developers, to come to a halt isolating the office. In order to keep development going, I dropped a VPN and a small VIP relay server in the office. Because VIP is cloud based, as long as the site had an Internet connection, developers could still get in and work.

What needs improvement?

When tracking down an issue, you often have to go to each relay server and read through the logs.

For how long have I used the solution?

We have been using VIP Access Manager for eight years.

What do I think about the stability of the solution?

Overall, VIP is very stable compared to RSA SecureID. The back end is handled by Symantec, while the enterprise handles a simple relay server. At times, the relay server could not contact Symantec; it would fail open and allow access without a passcode. If Symantec came back up, it would stay in fail open and not revert back to normal operations. So, I could create a DOS against the relay server, and then have full access to the site with only user ID and password

What do I think about the scalability of the solution?

We did not encounter any scalability issues.

How are customer service and technical support?

Technical support is better than average.

Which solution did I use previously and why did I switch?

We previously used RSA SecureID.

What about the implementation team?

Setup was very easy. I wrote a two-page procedure to deploy a server.

What's my experience with pricing, setup cost, and licensing?

Pricing was about 25% of the old solution. That saved us about $500,000 over three years for 10,000 users.

Which other solutions did I evaluate?

We evaluated Entrust and SafeWord.

What other advice do I have?

Include a load balancer in front of the relay servers.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user589362
Information Security Consultant And Project Management Of Information Security at a tech services company with 51-200 employees
Consultant
Prevents unauthorized logins, even when passwords have been compromised or shared.

What is most valuable?

Strong user authentication with easy integration to many applications using a free app, Mobile Credential, that lowers hardware costs.

How has it helped my organization?

Most of our customers reported fraud reduction and PCI compliance support.

What needs improvement?

They are adding QR code to its functionalities making the solution more complete.

A good feature that would be interesting to have is a credential profile with access time control. Some of our customers would be happy with that.

But a great improvement would be if they change the token number for a kind of technology by facial recognition.

Another thing is, if the Symantec VIP had a hardware appliance with a risk engine exclusive for IB, maybe they could create a new business opportunity.

With these three features my rating would be 5/5. That’s for sure!

For how long have I used the solution?

I have been installing this solution for about three years.

What do I think about the stability of the solution?

It’s a cloud-based authentication service and I never get complaints about stability.

What do I think about the scalability of the solution?

No complains about scalability. We can make quick changes in the user base and easily provision new VIP features.

How are customer service and technical support?

In my opinion, for this solution, the technical support is not so expert when we talk about integration using the API. I rate them 3.5/5.

Which solution did I use previously and why did I switch?

As a consultant, I am familiar with RSA SecurID. But, due to the need for tokens hardware, the solution turns out to be much more expensive than the VIP.

How was the initial setup?

Quickly and easily deployed in enterprise infrastructure.

What's my experience with pricing, setup cost, and licensing?

Licensing is per-user and has a great price if compared to RSA SecurID.

Which other solutions did I evaluate?

I evaluated RSA SecurID.

What other advice do I have?

VIP is a strong, cloud-based authentication service that enables organizations to secure access to networks and applications to prevent unauthorized logins to company resources, even when passwords have been compromised or shared.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are integration partners.
it_user245415
IT Service Delivery Coordinator for Victoria at a real estate/law firm with 1,001-5,000 employees
Vendor
All the platforms we were running were supported.

What is most valuable?

VIP is a strong authentication service to securely access the network while working remotely.

How has it helped my organization?

Strong, smarter user authentication with no set date of expiry on the soft tokens issued to remote users. It is an app that sits on the iPhone and generates a token every 30 seconds and combined with a 4 digit PIN makes remote login very simple either from an iPad or a laptop.

What needs improvement?

No areas come to mind at the moment.

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Excellent.

Technical Support:

Excellent.

Which solution did I use previously and why did I switch?

Previously we used RSA SecureID hard tokens for authenticating remote logins which were more expensive and we always used to get user requests to replace them when the expired.

How was the initial setup?

It was fairly straightforward because all the platforms we were running like Microsoft Server 2008, Citrix, Cisco etc. were all supported by VIP.

What about the implementation team?

We had very good vendor support for our in-house team, so the implementation went very smoothly. Within a month, we were able to migrate our entire fleet from the hard tokens to the VIP access soft tokens for remote login to the network.

What was our ROI?

It is added value that cannot be quantified with a monetary ROI figure, but what I can confidently say is that it is a one time investment of soft token licenses that do not expire. The main benefit of Symantec VIP is that it provides strong authentication while keeping it as a very user friendly experience.

Which other solutions did I evaluate?

As we already had a good business relationship with Symantec, and they were giving us a very cost effective cloud based option with VIP, we did not even have the need to pursue other options.

What other advice do I have?

These are the benefits of implementing VIP by Symantec as remote login solution

  • Cloud based solution
  • Fast migration from hard token solution
  • Reduced complexity
  • Improved productivity
  • Lower costs
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user243873
Help Desk Analyst with 1,001-5,000 employees
Vendor
The VIP manager doesn't authenticate through AD or LDAP, but overall customer satisfaction has increased.

What is most valuable?

  • Ease of integration
  • End user acceptance

How has it helped my organization?

After the initial integration, the overall support calls dropped, and customer satisfaction for VPN increased.

What needs improvement?

The VIP Manager can be accessed from the outside which is a security vulnerability. The VIP manager doesn't authenticate through AD or LDAP.

For how long have I used the solution?

I've been using it for one year.

What was my experience with deployment of the solution?

Our deployment was an eight month global, staged deployment. The issues were
related to the documentation and training and not with the products themselves.

What do I think about the stability of the solution?

Unless you can count an expired certificate as a stability issue, no.

What do I think about the scalability of the solution?

We had a license for 4000 users, which we had to have increased overnight to suit our needs, and the issue was seamless.

How are customer service and technical support?

Customer Service:

Email support usually takes 24 hours to respond to questions, and longer for more complex issues that require additional research.

Technical Support:

Great customer support. They usually respond within 24 hours and provide solutions to end users directly.

Which solution did I use previously and why did I switch?

We previously used RSA VPN, which was outdated and expensive per seat. We also used Smartcard which had too many hand-offs and, again, was expensive.

How was the initial setup?

It was straightforward. We were able to install the server and setup the portals within a day.

What about the implementation team?

It was done all in-house.

What other advice do I have?

It's a very easy product to administer and has a lot of extra features, including two and three factor authorization, mobile solutions, pin-to-text, layered administration, etc.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user192297
Security PCI Project Coordinator at a leisure / travel company with 1,001-5,000 employees
Vendor
The product is user friendly, but I have found some users still require coaching

What is most valuable?

The ease of integrating into an existing authentication system. A hand held or laptop device is easily enrolled. The product is user friendly, but I have found some users still require coaching.

How has it helped my organization?

No functional improvement on accessing the intranet. However this product provides significantly more access security with an additional challenge. We have yet to use it for additional internal controls.

What needs improvement?

  • Installation
  • User experience
  • Friendliness.

For how long have I used the solution?

It's been available to the enterprise since the beginning of 2014. Test and development began in April of 2013.

What was my experience with deployment of the solution?

Our only issue was with user training. The additional challenge was not well received.

What do I think about the stability of the solution?

So far so good!

What do I think about the scalability of the solution?

No problems.

How are customer service and technical support?

Customer Service:

Responsive, but confusing about who owned what piece and where the expertise was for particular issues.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

We used the virtual solution provided by Solutionary.

How was the initial setup?

Straightforward in that adding VIP provided a new layer of security to an existing virtual access platform.

What about the implementation team?

This was done in-house primarily and with the help of Solutionary.

What other advice do I have?

Produce a simple yet comprehensive guide for new enrollees.

Disclosure: I am a real user, and this review is based on my own experience and opinions.