Symantec VIP Access Manager Room for Improvement

Berk Onur - PeerSpot reviewer
Presales Consultant at Cyberwise

To improve the tool, I think that the solution should consider integrations with other cybersecurity and IT technologies, such as Privileged Access Management and Site Integration. Additionally, the implementation of second-factor authentication via Symantec VIP Access Manager, CyberArk, and Delinea, among other technologies, could be best for the product. While the existing technology is okay, improving the integration capabilities for Symantec VIP Access Manager would benefit the product.

I would like to see the solution meet the integration needs at our company. While many cybersecurity solutions can function independently, they often lack integration with our systems due to missed integration points. Improving the solution's integration feature would be beneficial.

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it_user321156 - PeerSpot reviewer
Senior Information Security Architect at a transportation company with 1,001-5,000 employees

When tracking down an issue, you often have to go to each relay server and read through the logs.

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BS
Administrator at a tech vendor with 10,001+ employees

Maybe Symantec could consider providing a step-by-step guide for first-time users. I remember feeling a bit confused during my initial experience, especially when creating users in the application.

Some guidance for new users would be helpful.

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Buyer's Guide
Symantec VIP Access Manager
March 2024
Learn what your peers think about Symantec VIP Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
it_user588588 - PeerSpot reviewer
IT Manager at a hospitality company with 5,001-10,000 employees

There are some shortcomings on the reporting side, such as how many connections you can get per month.

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WV
Senior Security Engineer at a tech services company with 1,001-5,000 employees

I've been using it so long I'm used to the way that it works, so it really doesn't have any problem as far as I can tell.

I check for updates a lot. I reset it sometimes. I can show my credential ID, so it works very well.

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EN
Technical Supervisor at a energy/utilities company with 201-500 employees

The product's connection speed needs improvement. Sometimes, I need help connecting my mobile to the main office's system due to a version upgrade. It is challenging to use when installing a new version.

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it_user707181 - PeerSpot reviewer
Network Analyst at a healthcare company with 1,001-5,000 employees

The gateway server is a RADIUS server, but it lacks the functionality of returning RADIUS attributes other than those that are required for the gateway to authenticate the users.

This could be improved a lot by providing additional values, and greatly improving the value and functionality of the Enterprise Gateway. This would remove the need for additional servers/firewall configurations.

The solution does what it is asked, but it has some configuration issues and the support is lackluster.

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it_user192297 - PeerSpot reviewer
Security PCI Project Coordinator at a leisure / travel company with 1,001-5,000 employees
  • Installation
  • User experience
  • Friendliness.
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it_user245415 - PeerSpot reviewer
IT Service Delivery Coordinator for Victoria at a real estate/law firm with 1,001-5,000 employees

No areas come to mind at the moment.

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it_user243873 - PeerSpot reviewer
Help Desk Analyst with 1,001-5,000 employees

The VIP Manager can be accessed from the outside which is a security vulnerability. The VIP manager doesn't authenticate through AD or LDAP.

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it_user589362 - PeerSpot reviewer
Information Security Consultant And Project Management Of Information Security at a tech services company with 51-200 employees

They are adding QR code to its functionalities making the solution more complete.

A good feature that would be interesting to have is a credential profile with access time control. Some of our customers would be happy with that.

But a great improvement would be if they change the token number for a kind of technology by facial recognition.

Another thing is, if the Symantec VIP had a hardware appliance with a risk engine exclusive for IB, maybe they could create a new business opportunity.

With these three features my rating would be 5/5. That’s for sure!

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WB
Specialist Solution Architect at a tech services company with 1-10 employees

The reporting on the VIP Manager is not correct. The error is showing that we have a certain amount of users, but when we export the report to Excel or CSV, the number of users is different. The challenge we are facing at the moment is not knowing which one is correct.

If they had dashboards or a report for managers or executives, then it would allow them to see the status and have it make sense to them. They can also see the value of this solution.

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AK
Consultant at a government with 11-50 employees

In the next release, I would like the ability to work offline with remote access. Sometimes, there is no connectivity.

Every time that I have a new phone or computer, it takes a little longer to deploy it.

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it_user677718 - PeerSpot reviewer
Senior Network Engineer at a tech services company with 10,001+ employees

The User Store synchronization part needs to improve. Also, the logs, reports, and dashboard can be improved.

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it_user201966 - PeerSpot reviewer
Professional Services Consultant at a tech services company with 51-200 employees

The factors that need improvement are:

  • Geofencing
  • Privileged account management
  • Behavioral authentication
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Buyer's Guide
Symantec VIP Access Manager
March 2024
Learn what your peers think about Symantec VIP Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.