Symphony SUMMIT IT Management Suite Competitors and Alternatives

The top Symphony SUMMIT IT Management Suite competitors are
Read reviews of Symphony SUMMIT IT Management Suite competitors and alternatives
ServiceNow
Consultant
Managing Director at a tech services company with 10,001+ employees
Feb 25 2018

What do you think of ServiceNow?

Primary Use Case Used for the entire company (400K), like HR, service desk and other functions. • Improvements to My Organization Easy to implement and consolidate different platforms and users with useful functionalities. • Valuable Features It has an excellent capability to integrate different access points. It is very user-friendly, too.  • Room for Improvement It has a higher cost compared to local/regional solutions.  • Use of Solution Trial/evaluations only. • Pricing, Setup Cost and Licensing Local solutions have lower costs. • Other Advice I would recommend ServiceNow.
Real User
ICT Specialist with 10,001+ employees
Dec 24 2017

What do you think of BMC Helix Remedy?

Primary Use Case Information Technology Service Management (ITSM) as a service level process use. I use the reporting console to make reports for managers. • Improvements to My Organization Reports have helped us to improve our IT processes. The main benefit is providing the right information to our decision-makers. • Valuable Features From a business point of view, it is important to have a tool that is scalable and has the possibility to modify reports of different indicators. This functionality has improved significantly. • Room for Improvement Maybe it could be more simplified and easier to change the reporting point of view, like from a different vendor to another. • Use of Solution Three to five years.

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