SysAid Competitors and Alternatives

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Read reviews of SysAid competitors and alternatives
Real User
Systems Analyst at a energy/utilities company with 11-50 employees
Jul 30 2018

What do you think of ServiceNow?

Primary Use Case We use it for incidents, incident management, sales management, and problem management. We are very happy with the product. We are about to upgrade to IT Service Management edition on September. • Improvements to My Organization It enables communication. The benefit is that we can keep track of all the changes and the incidences. • Valuable Features We can keep track of incidences. There is a bucket where we keep all our information, and it enables communication between stakeholders. It helps us collaborate with each other. • Room for Improvement We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition. The Express edition does not allow the option for scripting. ...
Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Mar 15 2017

What is most valuable?

Help Desk, Inventory, Purchases, Reports

How has it helped my organization?

We are a IT consulting firm for several companies and implemented SpiceWorks for a centralized help desk solution. Now each customer can submit a help desk ticket, it then is routed to a technician who then contacts the customer. We copy the... more»

What needs improvement?

Reporting for any application is a must. Where the reporting is very useful in SpiceWorks, I would like a more powerful reporting tool to better filter what I want and do not want. There are some built in filters, but a simple if-then ability... more»

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