SysAid Competitors and Alternatives

The top SysAid competitors are
  • JIRA Service Desk
  • ServiceNow
Read reviews of SysAid competitors and alternatives
IVerlaek
Real User
Director at a tech services company with 1-10 employees
Feb 26 2018

What is most valuable?

Transparency of the system helps both internal and external persons involved. Statistics allow us to deploy resources... more»

How has it helped my organization?

JIRA SD releases pressure on the IT department and generates statistics. It also makes the department more transparent... more»

What needs improvement?

In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work... more»

What's my experience with pricing, setup cost, and licensing?

Costs are about $50 per user per year. JIRA is sold in user tiers of 25, 50, 100, 250, 500, 2000, 10,000, and unlimited... more»

Which other solutions did I evaluate?

We previously used CRM systems, like Vtiger CRM and SugarCRM. These are not intended for a development department.

What other advice do I have?

Buying a software solution is only a half part of the solution (or even less). You need to optimize usage of the... more»
ServiceNow Logo
ServiceNow
reviewer459033
Consultant
ITSM Consultant at a tech services company with 1,001-5,000 employees
Nov 30 2016

What is most valuable?

ServiceNow is a really great platform. What I like about it is the integration capabilities. We use this a lot with our customers, integrating different systems with their... more»

How has it helped my organization?

With the ITSM solution, you kind of have chaos. You can really tackle that with the solution. You have standardized processes and you get rid of the chaos to be more organized.... more»

What needs improvement?

I would like an IoT integration. At the hackathon there was a team working with Amazon buttons with a battery inside. You push it, and you will trigger a request. You can put it... more»

What other advice do I have?

The time for go live is really short. You can get it up and running in a fast time compared to other solutions. That's definitely a plus. I think you should have your processes... more»

Sign Up with Email