SysAid Competitors and Alternatives

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Read reviews of SysAid competitors and alternatives

Uday Madasu
Real User
CIO at Jewish Board of Family and Children's Services
Apr 30 2020

What is most valuable?

My team uses the change management software and Knowledge Base. They give us workflows and allow for an approval process. Within my department (IT), we use SysAid for… more »

How has it helped my organization?

We are using SysAid in information technology (IT). That was what we originally started using it to do: incident requests, changes, and problems. Then, people loved SysAid… more »

What needs improvement?

We would like them to approve the security functionalities, e.g., management security features. Currently, the way society is set up in our agency is that we only have two… more »

What's my experience with pricing, setup cost, and licensing?

SysAid is a good solution, especially from a pricing perspective.

Which solution did I use previously and why did I switch?

Our previous solution wasn't good for the long-term, which is why we switched to SysAid. We were previously using a homegrown Access database. Some of the other support… more »

What other advice do I have?

One of the things that we do in my department is a lot of training for our end users on different applications: clinical and financial applications. We use SysAid and the… more »

Which other solutions did I evaluate?

We looked at a couple options. Previously, I have implemented BMC Remedy, so we looked at BMC Remedy. We looked at another vendor called Cherwell. A couple of years ago… more »
Get our free report covering ServiceNow, ManageEngine, Spiceworks, and other competitors of SysAid. Updated: October 2020.
442,845 professionals have used our research since 2012.