SysAid Pros and Cons

SysAid Pros

Uday Madasu
CIO at Jewish Board of Family and Children's Services
All our service management is integrated into one system. Our response time is much faster because we have a visual into what is going on.
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Cheryl Sobkow
Director of IT Support Services at University of Michigan School of Business
The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest that and create a support model very quickly around the tools. The fact that the tools are integrated within the system itself gives the organization a really robust way to integrate everything and have a complete support model.
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MichaelZhang
IT Director with 51-200 employees
The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us.
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SysAid Cons

Uday Madasu
CIO at Jewish Board of Family and Children's Services
We would like them to approve the security functionalities, e.g., management security features.
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Cheryl Sobkow
Director of IT Support Services at University of Michigan School of Business
One of the features that I'm hoping comes at some point is that currently you can only have one Knowledge Base instance within it. For me, it would be beneficial to have multiple instances for different purposes. I'd like to have a completely separate one for customers and the only way I can achieve that right now, where I can tag articles to only be viewed by customers, would be if I use its portal function.
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MichaelZhang
IT Director with 51-200 employees
There is a learning curve for the users.
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Learn what your peers think about SysAid. Get advice and tips from experienced pros sharing their opinions. Updated: May 2020.
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