SysAid Reviews

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MichaelZhang
Real User
IT Director with 51-200 employees
Apr 19 2019

What is most valuable?

I find the most valuable feature is that I can customize according to my needs. I can change nearly everything within the system from the front-end to the back-end of the… more»

How has it helped my organization?

SysAid provides a unified queue to manage everything of IT service desk, such as all incidents, requests, changes, problems, projects. Not only does each IT staff… more»

What needs improvement?

The module of Knowledgebase should be definitely improved in the consideration of the impossibility of referring an article to a ticket. Also, the vendor should consider… more»

What's my experience with pricing, setup cost, and licensing?

The pricing of SysAid is less than its competitors. Our licensing agreement is a good one. We received a nice discount.

If you previously used a different solution, which one did you use and why did you switch?

We previously used an open-source solution called Spiceworks. It is good for managing only one service desk, but cannot work for multiple service teams in a different… more»

What other advice do I have?

This system is quite powerful, but there is a learning curve for administrators.

Which other solutions did I evaluate?

We looked at SupportWorks, Service Now and Remedy, but we went with SysAid. We noticed a huge price difference between those solutions and SysAid.

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What is SysAid?

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
SysAid customers
LAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
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