System Center Primary Use Case

Head of ICT Infrastructure and Security at City of Harare

The Microsoft Systems Center solution is basically to make sure that we provide remote support, and remote configuration and deployment, for software updates as well as any support that is needed remotely. We have more than 100 sites across the city of Harare. We are able to meet and support and make sure that we attend to users by request for support remotely right from our head office. We also use this for our backups. We use the Data Processing Manager, the DPM. We have an automated system whereby we, through our backups, our environment, are automatically updating. We also have a service desk that basically receives all incidents from users. We use it for configuration management and change management as well.

View full review »