System Center Room for Improvement

Head of ICT Infrastructure and Security at City of Harare

A lot of improvement can be done in terms of its functionality. We are receiving an incident as well as a generic user ticket. This could be enhanced. 

The DPM, Data Processing Manager is something that could also be enhanced in terms of how the apps are done and installed.

The way the backups can be done could be easier.

Sometimes the updates don't work as they should. There needs to be a way to test their efficacy.

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