SysTrack Alternatives and Competitors

Read reviews of SysTrack alternatives and competitors

Head of Cyber Security Engineering & Oversight at a media company with 10,001+ employees
Real User
Top 5Leaderboard
Not only helped us know which devices to refresh, but helped us determine if a refresh was even necessary, with factual data

What is our primary use case?

The initial use case was purely endpoint performance monitoring, but one of the key things that really shone about Aternity as a product was that the use cases were extremely broad. It became, without a doubt, our most important asset management tool. It was used for productivity management — that was also a very strong use case. Another use case was compliance and security, because one of the key things that we started to leverage it for was monitoring when people were turning off or disabling antivirus products. We could measure that with Aternity and then take action. It was really great at… more »

Pros and Cons

  • "The most valuable thing that you get from Aternity is very broad visibility. You get visibility of your network, of your endpoints, of your software usage, your application performance, capacity, in one pane of glass. We had 20 to 30 IT tools, including application performance monitoring, network monitoring, security, endpoint detection, network protection, capacity management, service management — every kind of monitoring you can imagine. But Aternity was always the first place that I turned for anything, because you can see everything in it."
  • "We could resolve issues that they had been facing for months or years. They had been having the same issues, the same performance problems, whether it was Excel taking a long time to load, or network instability, or voice call problems, and we would fix it in minutes, in front of them in a meeting, with absolute confidence. It would just blow their minds."
  • "Potentially, the one thing that could probably help with better levels of enterprise adoption is around creating the application monitoring signatures. That process can be a little bit difficult. If one thing could be simplified a little bit, it would be the application monitoring signature creation process."

What other advice do I have?

Based on my experience, what was key was having Professional Services for at least a period of time. It might not be necessary for the full, end-to-end life cycle of the product, or the period of time that you buy licenses for. But having Professional Services — these are people who know the product intimately, inside and out, and who have a direct line of communication to the engineering teams within Aternity — come and help you set it up, get it out of the box and to start to think of those use cases, is helpful. Because they've got a direct link to the engineering team which is also getting…
LH
Second Level Support Team Leader at a consultancy with 10,001+ employees
Real User
Top 10Leaderboard
Enables us to implement intelligent hardware refresh purchasing and established a proactive support model

What is our primary use case?

We use Nexthink to give us information on events on end-user laptops. We turn that into several use cases, such as more intelligent hardware refresh purchasing, and we have established a proactive support model. But really, it's about understanding the digital experience by creating a digital experience score and using that score to create a happier and more productive employee base. We're still quite young in that respect, but we're in the process right now of creating a customer experience analytics team, whose job it will be to measure and enhance the digital experience score. We deploy it… more »

Pros and Cons

  • "The solution’s visualizations are very good. It's very easy to use them... We can give our senior managers, our directors, and our partners a dashboard at a very high level. They can very easily start to drill down by clicking through the dashboard and find stuff that doesn't look right. And our technical teams can use the same thing to identify problems in specific locations."
  • "We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."

What other advice do I have?

Overall, it has helped save us time. You have to make a time investment to get the skills within your organization to make best use of the tool. My recommendation is that if organizations want to take digital experience management seriously, they need to have people in place whose job it is to do that. You do have to make that type of time and financial investment. But we have saved time using Nexthink. We're actually in the process right now of building the team, those dedicated people, around it. We spent the last two to three years doing it as more of a side-of-desk activity. We've managed…