Tableau Customer Service and Technical Support

Sai Krishna J
Data Scientist at a consultancy with 51-200 employees
I've not directly contacted the tech support team of Tableau Software myself but whenever any clarification was required regarding the creation of a particular visualization, I've found many discussion forums and blogs, the contents of which have been extremely helpful. View full review »
Lunik Kanungo
Assistant Vice President - BICC - Development at a financial services firm with 1,001-5,000 employees
I haven't personally used support but when there is an issue, an internal ticket gets placed and if we can't resolve it ourselves, then we have a platform team. There is a member there who will submit it to Tableau. There have been a few of those. View full review »
VP9887765
Vice President Engineering Intellicloud at a university with 1,001-5,000 employees
I didn't need technical support with Tableau. View full review »
Find out what your peers are saying about Tableau, Microsoft, SAS and others in Business Intelligence (BI) Tools. Updated: September 2019.
366,918 professionals have used our research since 2012.
Alberto Guisande
Director at Decision Science
Tableau's support could improve. Partner support is very good. In five years, I have been working with Tableau. I have used technical support only one time. They did not complete what I needed. I figured out the solution myself, but I understand this may be due to my own expertise. However, in general, our customers are very satisfied with the support. I would rate technical support as an eight out of 10. View full review »
Bohdan Harimovych
Software Quality Assurance Engineer at Syapse
I haven't contacted their live support or emailed them. Their documentation is fairly extensive and we also had a training session conducted by one of their partner companies. It was the Tableau Accelerated Course and that helped a lot. View full review »
Pro3289Mng
Program Manager at a non-profit with 1,001-5,000 employees
The technical support is good. They give solutions to our questions. View full review »
Carlo Capasso
Partner at a consultancy with 1-10 employees
I have not needed to use technical support. View full review »
BenjaminArnulf
Senior Director BI & Analytics at Hertz Global Holdings, Inc.
Premium customer service and technical support are fantastic. Best in class! View full review »
Cristobal Rodriguez
Director Consultoria with 201-500 employees
Tableau does not have good technical support. View full review »
it_user521664
Project Manager
There are two faces of Tableau. One face is Tableau partners. They are very few, and Tableau was only a subsidiary with no support and no representative in Brazil. Now they are represented. Really, there aren't many problems with Tableau. View full review »
Reviewer3292
Manager Technology at a tech services company with 10,001+ employees
I am not using the technical support. There is a great Tableau community. View full review »
Find out what your peers are saying about Tableau, Microsoft, SAS and others in Business Intelligence (BI) Tools. Updated: September 2019.
366,918 professionals have used our research since 2012.
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