We just raised a $30M Series A: Read our story

Tableau OverviewUNIXBusinessApplication

Tableau is the #1 ranked solution in our list of top Data Visualization tools. It is most often compared to Microsoft BI: Tableau vs Microsoft BI

What is Tableau?

Tableau helps people and organizations become more data-driven as the trusted leader in analytics.

The Tableau platform provides the breadth and depth of capabilities to serve the needs of even the largest global enterprises in a seamless, integrated experience. Tableau is designed to fit, not dictate your data strategy, and adapts to your environment with unmatched flexibility and choice, while meeting the toughest governance and security requirements.

People love using Tableau because it is both powerful and intuitive—and offers a fundamentally different user experience by empowering people of all skill levels to explore and analyze data using visuals and natural language. Tableau has become the standard language of analytics for modern business users and continues to lead the industry with the most passionate and engaged user community in analytics, a customer base with millions of users at more than 80,000 organizations, and a deep commitment to customer-focused innovation

Evaluation Guide: How to choose the right BI & analytics platform

Redefining the role of IT in modern BI world

Tableau is also known as Tableau Desktop, Tableau Server, Tableau Online.

Tableau Buyer's Guide

Download the Tableau Buyer's Guide including reviews and more. Updated: September 2021

Tableau Customers

Accenture, Adobe, Amazon.com, Bank of America, Charles Schwab Corp, Citigroup, Coca-Cola Company, Cornell University, Dell, Deloitte, Duke University, eBay, Exxon Mobil, Fannie Mae, Ferrari, French Red Cross, Goldman Sachs, Google, Government of Canada, HP, Intel, Johns Hopkins Hospital, Macy's, Merck, The New York Times, PayPal, Pfizer, US Army, US Air Force, Skype, and Walmart.

Tableau Video

Archived Tableau Reviews (more than two years old)

Filter by:
Filter Reviews
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Showingreviews based on the current filters. Reset all filters
CD
Vice President, Business Analytics at a logistics company with 10,001+ employees
Real User
The easy to use, drag-and-drop interface allows us to better explore our data

What is our primary use case?

We use this solution for enterprise reporting, dashboarding, and insight. We have an eight-core server. There are up to seven hundred unique consumers weekly, and twelve hundred monthly. There are twenty-five power users that publish to the server on a regular basis.

How has it helped my organization?

This solution has transformed us from an Excel reporting environment to one of visual exploration. We don't just look at the numbers, we can easily explore why a number is what it is.

What is most valuable?

The most valuable feature is the "drag and drop" environment. We also appreciate the ease of use for adoption with "row-level" internal customers.

What needs improvement?

I would like Tableau to handle geospatial data better in terms of multiple…

What is our primary use case?

We use this solution for enterprise reporting, dashboarding, and insight.

We have an eight-core server. There are up to seven hundred unique consumers weekly, and twelve hundred monthly. There are twenty-five power users that publish to the server on a regular basis.

How has it helped my organization?

This solution has transformed us from an Excel reporting environment to one of visual exploration. We don't just look at the numbers, we can easily explore why a number is what it is.

What is most valuable?

The most valuable feature is the "drag and drop" environment. We also appreciate the ease of use for adoption with "row-level" internal customers.

What needs improvement?

I would like Tableau to handle geospatial data better in terms of multiple layers and shapefiles.

For how long have I used the solution?

Six years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CR
Director Consultoria at tecnoscala consulting
Real User
Impressive visualization has helped to improve our presentations

Pros and Cons

  • "The most valuable features are data discovery and fine visualizations."
  • "The SQL programming functionality needs to be improved."

How has it helped my organization?

Whereas we used to present statistics in a traditional way, we now have interactive web-based presentations. 

What is most valuable?

The most valuable features are data discovery and fine visualizations.

What needs improvement?

The SQL programming functionality needs to be improved.

For how long have I used the solution?

Seven years.

What do I think about the stability of the solution?

It is a very stable solution.

What do I think about the scalability of the solution?

Ths scalability of this solution is good. It depends on your DW design, as opposed to limitations in Tableau. If your DW model is poor then Tableau is not miraculous.

How are customer service and technical support?

Tableau does not have good technical support.

Which solution did I use previously and why did I switch?

We previously worked with Qlik, but we switched to Tableau because of its visualization and simpler way of programming. Tableau is also good for data discovery.

How was the initial setup?

The setup and support are not very expensive. In that way, it is not a complex technology.

What about the implementation team?

We are a software consulting company and we have implemented tableau for more than ten clients. 

What was our ROI?

We are a consulting company and do not track the ROI information for our customers.

What's my experience with pricing, setup cost, and licensing?

Be careful with the Tableau Viewer's licenses, and stay with the right number of users.

Which other solutions did I evaluate?

Before choosing this solution we evaluated Qlik, BusinessObjects, and Oracle BI.

What other advice do I have?

Be careful with tableau support. Stay in touch with the professional partners because Tableau itself does not have the right number of developers or people for support.

Disclosure: My company has a business relationship with this vendor other than being a customer: Tableau Partner Babylone systems
Learn what your peers think about Tableau. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
541,462 professionals have used our research since 2012.
SP
Sr Business Intel at WestJet Airlines
Real User
Intuitive and user-friendly UI helps naive users easily click and connect, drag and drop, and build fantastic visualizations

Pros and Cons

  • "It has been the best tool to work with from a self-service point of view."
  • "Licensing and pricing options could be made better so that more users would be able to use it."

What is our primary use case?

This product is for non-technical users who know, or may not know, what they need but would like to automate their processes.

How has it helped my organization?

It has been the best tool to work with from a self-service point of view. The explorer capability in Tableau allows analysts to connect to data sources published on the tableau server, build their own product and customize reports.

What is most valuable?

The extremely intuitive and user-friendly UI helps naive users easily click and connect, drag and drop, and build fantastic visualizations. Of course, the back-end data structure needs to be strong for them to be able to do that, but it saves them a lot of time.

What needs improvement?

Licensing and pricing options could be made better so that more users would be able to use it. The biggest concern any organization has is its budget when trying to implement a new product. Tableau is an extremely powerful tool and hence expensive, but if there was a way to cut down the cost they would end up attracting more users.

For how long have I used the solution?

Seven years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BenjaminArnulf
Senior Director BI & Analytics at Hertz Global Holdings, Inc.
Real User
Friendly interface with mobile support helps us with data visualization and exploration

Pros and Cons

  • "Scheduled extract and the multiple connectors are fantastic!"
  • "The performance could be better."

What is our primary use case?

We use Tableau and Tableau Server for data visualization. We have a Global Tableau Server used by five thousand users on a monthly basis, with fifty thousand email notifications and more than five hundred workbooks for sales, marketing, revenue management, and operations analytics.

How has it helped my organization?

The solution has improved the organization by allowing quick access to data visualization and data exploration. Also, it helped to have a global server used as a repository to see all of the reports in the same place.

What is most valuable?

The features that stand out in this solution are:

  • Scheduled extract and the multiple connectors are fantastic.
  • Tableau Prep is fantastic.
  • Tableau mobile on the tablet is also great for operations and the field users.
  • "Ask Data" is good.

What needs improvement?

The performance could be better. At times, it can take up to one minute or more to open a workbook, which is very frustrating for the users.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

Stability is okay, although performance is slow on our side.

What do I think about the scalability of the solution?

Our solution handles five thousand users per month.

How are customer service and technical support?

Premium customer service and technical support are fantastic. Best in class!

Which solution did I use previously and why did I switch?

We previously used Cognos and Power BI. We switched because with Tableau, you do not need IT support. Users can create their dashboard really quickly.

How was the initial setup?

The initial setup was a bit complex, more so than expected. I would use a fully managed solution if I had the choice again.

What about the implementation team?

Our in-house IT department implemented this solution.

What's my experience with pricing, setup cost, and licensing?

The initial cost that is set according to CPU cores is expensive. You need to go with at least thirty-two CPU cores for five thousand or more users.

Which other solutions did I evaluate?

Before choosing this solution we evaluated Qlik, Domo, and Power BI.

What other advice do I have?

The solution is very good. Loved it and the employees also love how quickly they can create a workbook and share it. Overall, a great solution and a great team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Bohdan Harimovych
Software Quality Assurance Engineer at Syapse
Real User
Interactive dashboards enable the end user to modify the criteria or the filtering

Pros and Cons

  • "One of the most valuable features is that the solution allows users to build interactive dashboards. This allows the end user to modify the criteria or the filtering if need be. As far as for my personal use as a QA Engineer, I really value how extensive their API document support has been."
  • "Improvements can be made in template support. The workbook file structure is really hard to version control. If there was some sort of version control support offered particularly for workbooks, that would help big time."

What is our primary use case?

We use this business intelligence tool to build dashboards to display some of the statistical and analytical information that our company gathers. We develop a precision medicine software platform that enables academic and community healthcare providers to implement and scale precision medicine programming. We capture clinical data, genomic and other molecular data, biomedical knowledge, and the relationships among them. We also provide integrated complex genomic and clinical data to clinicians with actionable insights. 

How has it helped my organization?

Previously, we built the dashboards manually but this practice proved to be inefficient and ineffective since it meant we spent a lot of time debugging. It's was hard to find developers capable of doing that kind of work at scale. Since the Tableau community user base is so big and a lot of people can use it; the widespread support is one of the biggest benefits. Besides that, it's a fantastic framework to build dashboards and innovative visualizations.

What is most valuable?

One of the most valuable features is that the solution allows users to build interactive dashboards. This allows the end user to modify the criteria or the filtering if need be.

As far as for my personal use as a QA Engineer, I really value how extensive their API document support has been.

What needs improvement?

Improvements can be made in template support. The workbook file structure is really hard to version control. If there was some sort of version control support offered particularly for workbooks, that would help big time.

Another note is that the interactions within the UI are not fast enough and in certain instances, there have been issues with the intuitiveness of the tool. Such as delays in configuring and achieving some specific effects. 

I have to say Tableau does have excellent and extensive online support.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The solution is stable. I've never had any problems.

What do I think about the scalability of the solution?

My impressions of the scalability of this solution are that there are ways to make it as scalable as you want. There have been some issues with the amount of the data that we had to use on the platform. We ended up using the extracts. It works fine now. I would say it is scalable.

How are customer service and technical support?

I haven't contacted their live support or emailed them. Their documentation is fairly extensive and we also had a training session conducted by one of their partner companies. It was the Tableau Accelerated Course and that helped a lot.

How was the initial setup?

The initial setup was straightforward with respect to the deployment. 

What other advice do I have?

Tableau provides a UI which can be used to build a clear graphical visualization that allows quick and easy data comprehension. This functionality really helps turn data into scalable insights. This makes things a lot easier for people who don't have coding experience and with dedicated people focused on managing the visualizations, not requiring them all to be developers or to have any coding experience is a real plus.

If I was to give this solution a rating from one-to-ten, ten is the best, I'd rate it a 9 because it does all that we require of it and more. I would recommend this solution to my colleagues from another company. It's a nice tool to work with.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
SK
Vice President Engineering Intellicloud at a university with 1,001-5,000 employees
Real User
The diagram drop facilities help to double up hard drive reports

Pros and Cons

  • "I work for clients. That is my business model. Business people really like to see Tableau. They love Tableau because it is very user-friendly. The platform provides an easy to use interface, which is what most people like about it."
  • "From the developer perspective, the data connection handling the target data set is what most needs to be improved."

What is our primary use case?

I have a lot of experience using Tableau for the Healthcare Market. I use Tableau for visualization and reporting mostly. Main observations:

  • Tableau is nice and smooth. 
  • Tableau is quite user-friendly and easy to use. 
  • The digital agents were really great. 
  • Clients and customers liked the visualizations. 

Overall, I got positive feedback from clients by using Tableau.

How has it helped my organization?

I work for clients. That is my business model. Business people really like to see Tableau. They love Tableau because it is very user-friendly. The platform provides an easy to use interface, which is what most people like about it. 

Being easy to use is more important to me than the look and feel Tableau gives to your data. Nevertheless, data analytics is what we value the most. 

Tableau definitely has a big user community. If you get stuck or anything, you can easily seek help through that. Whenever you do this, you get good results.

What is most valuable?

The diagram drop facilities help to double up hard drive reports. The map facilities and the ability to connect with different data sources are the most valuable features. 

Tableau has a lot of different connectors, many of which are very new. You can connect many different data sources with Tableau. 

Overall, it was a good experience with Tableau and the visualization looks quite attractive with the proper combination of colors.

What needs improvement?

I have a lot of experience on the desktop version of Tableau. My recommendations for improvement for Tableau would be:

  1. From the developer perspective, the data connection handling the target data set is what most needs to be improved. 
  2. Tableau keeps evolving with each version. With Tableau 192019.2, they're coming again with some more features. 
  3. Data preparation is where Tableau needs to work a lot on. Every time with Tableau you have to invest a lot of time preparing the data before you start using the visualizations.
  4. Tableau doesn't perform well on big data processes. Suppose I was working with a file of like 1 or 2 gigabytes, then in that case Tableau is really slow. 

Sometimes I feel that Tableau is too slow when you have a big data file.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's quite stable, aside from the data file which is not. Otherwise, Tableau doesn't hang.

What do I think about the scalability of the solution?

Good scalability. Not that bad, not that great, it's good.

How are customer service and technical support?

I didn't need technical support with Tableau.

Which solution did I use previously and why did I switch?

We don't have any preference for other solutions. We depend on Tableau for the solutions based on the client's requirement. If a client requires Tableau, we develop the application and customize it.

How was the initial setup?

A lot of complexity happens initially. Tableau is a little bit too complex. I started using the clear tool and application. Then you will feel comfortable with the tool and with the data. 

There will definitely be some tough, complex things in your development, especially with the data. The data preparation (combining everything else) has to work. 

Initially, all the data preparation tools have that kind of experience. In the beginning, you have some tough times and little complexity. Once you resolve this, the future and further development will come relatively easy.

What other advice do I have?

First, clients should be comfortable with the existing resources or existing platform which the organization is using - that is one of the very important aspects before you decide on any new tool or any kind of new technology. 

Second, you want to go ahead and invite a new application into your current system. Ask how compatible the application is before you decide on any new product in your organization.

Third, you should consider if your employees are comfortable with the new incoming technology in terms of whether it’s easy to learn or adapt. Ask how comfortable your employees are before you bring any new tool into your organization

These are the key important points. I will rate Tableau at eight out of ten because there will be some shortcomings in the application that are not up to the mark.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
LUCAS GIANPAOLO
Project Development Coordinator at ALIMENTOS ITALIA
Real User
Top 20
I can upload excel files and visualize the information with details

What is our primary use case?

In particular, I believe in the ease that Tableau provides for generating statistics and content in real time. We no longer use the old system where we must load the data one by one, and with just one click, I can see all the information I need.

How has it helped my organization?

It has facilities that improve some aspects inside and outside of work. We use it basically to see statistics and locate focal studies to make decisions.

What is most valuable?

With Tableau, I can upload excel files and visualize the information with details.

Another aspect is that I can organize the information with the data I have as dates of income, expenses, and annuals.

What needs improvement?

To improve the next version, it is important to highlight the use of the tool in other languages. This includes internal handling and updates.

For how long have I used the solution?

Less than one year.

Which solution did I use previously and why did I switch?

I have never used a similar solution. It is my first time using this tool, and from the time of usage, it facilitates the process of information analysis.

What's my experience with pricing, setup cost, and licensing?

Mainly, there is a free download version but with limitations that allow the user to evaluate and then contact the service provider for their respective installation and deployment.

Which other solutions did I evaluate?

I have not reviewed other options. I think it does not exist; if it exists, I would know and leave a record to compare these tools.

What other advice do I have?

This software must be managed on mobile devices in several languages.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
FC
ACS/OPS at Delta Air Lines, Inc.
Real User
We are able to create reports that are more helpful to our front-line employees

What is our primary use case?

I use this program to visualize the data sets from front-line employees. Primarily, the tool is used for visualizing data. 

How has it helped my organization?

We are able to create reports that are more helpful to our front-line employees. They are able to implement decisions much faster.

What is most valuable?

The friendliness and easy way of using the platform. I think that as a new user it is easy to learn, and really easy and quick to try and learn from mistakes.

What needs improvement?

Their training. I've been looking for ways in which we can start training more people to it, and it has shown that other platforms have more access to training than Tableau. 

For how long have I used the solution?

Less than one year.

What is our primary use case?

I use this program to visualize the data sets from front-line employees. Primarily, the tool is used for visualizing data. 

How has it helped my organization?

We are able to create reports that are more helpful to our front-line employees. They are able to implement decisions much faster.

What is most valuable?

The friendliness and easy way of using the platform. I think that as a new user it is easy to learn, and really easy and quick to try and learn from mistakes.

What needs improvement?

Their training. I've been looking for ways in which we can start training more people to it, and it has shown that other platforms have more access to training than Tableau. 

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Rajat Wadhwani
Process Data Engineer (Subsurface and Wells) at Shell
Real User
Platform to automate and make user-defined customized dashboards

What is our primary use case?

Creating dashboards to generate value out of data Great features and functionalities with customized dashboards Very intuitive and massive user support base.

How has it helped my organization?

It has helped to save millions by making informed decisions which are data driven. Visualization of data with great efficiency has helped to integrate dashboards across the organization.

What is most valuable?

Platform to automate and make user-defined customized dashboards.  Very well integrated with other applications which helps to move data from one application to another with much ease.

What needs improvement?

Sometimes it crashes because of the huge database. This could be fixed so that it works smoothly with large databases.

For how long have I

What is our primary use case?

  • Creating dashboards to generate value out of data
  • Great features and functionalities with customized dashboards
  • Very intuitive and massive user support base.

How has it helped my organization?

It has helped to save millions by making informed decisions which are data driven. Visualization of data with great efficiency has helped to integrate dashboards across the organization.

What is most valuable?

  • Platform to automate and make user-defined customized dashboards. 
  • Very well integrated with other applications which helps to move data from one application to another with much ease.

What needs improvement?

Sometimes it crashes because of the huge database. This could be fixed so that it works smoothly with large databases.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SS
Program Manager at a non-profit with 1,001-5,000 employees
Real User
It allows us to understand and evaluate our numbers in an expedient manner.

Pros and Cons

  • "It allows us to basically understand and evaluate our numbers in an expedient manner."
  • "It is a stable solution."
  • "I would like to be able to set the parameters in a more specific manner."

What is our primary use case?

We have used it for our program correspondence, basically, so how to program report to satisfaction of different programs. It helps us obtain information. We also use it for visualization.

How has it helped my organization?

It allows us to basically understand and evaluate our numbers in an expedient manner. It doesn't require us to need a huge number of data bases that we need to manage. This solution sets everything up for us. It has a good ease-of-use.

In the past, we were using several different solutions, and the packages were insufficient for our needs. We used a lot of different software solutions, and extreme Excel, but it wasn't enough for our needs. We were also looking for something that was a bit more user-friendly. 

What is most valuable?

One of the most valuable features are the different visualizations. It makes it much easier for us to represent what the data is showing. The dashboard is great, and the visualizations are really what we focus on. 

It's as powerful if you know how to use it, so it's made as much as we know how to use it. It's enough, but there's much more of a need to understand what you do to operate the solution. To be able to do more, we need to set it up to do different things. It is fine, but we have not really invested time or people into doing this much.

What needs improvement?

I would like to be able to set the parameters in a more specific manner. I feel as if it's not a questions of whether the solution is sufficient, it's whether we understand how to use it to the best of its productivity.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a stable solution. I think we can use it for a while for a lot of different things. Again, we do not know the full scope of the capabilities. I think we are using it the best we can, but we could find better ways for it to best suit our needs. So, we just need to learn how to use it more efficiently.

How are customer service and technical support?

The technical support is good. They give solutions to our questions. 

Which solution did I use previously and why did I switch?

We previously used Microsoft BI.

How was the initial setup?

I was not involved in the initial setup of the solution.

What was our ROI?

Most people buy software because they know that it will help them do one thing, but they use it a tenth of the potential of what it could be used for. So, if you don't know what that is, you're stuck at ten percent. Be sure to explore the full capabilities of the solution.

What's my experience with pricing, setup cost, and licensing?

The price is competitive. We always consider pricing when considering a new solution. We are a non-profit, and pricing is a huge concern.

Which other solutions did I evaluate?

We always like to evaluate other products in tandem with what we are using.

What other advice do I have?

When reviewing a possible solution, we always consider:

  • Price
  • Functionality
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jhornber
Director, BI & Analytics at a leisure / travel company with 10,001+ employees
Real User
Top 20
If you're evaluating Tableau as a potential data visualization solution, consider these points.
***We've upgraded to 2018.1 So I've updated the Pros and Cons accordingly!" I've been working between Tableau and Qlikview (depending on use case) and have been jotting down Pros and Cons of each as I come across them.  Many of these, but not all, are centered around some fairly specific UI functionality and limitations that I've come across while trying to deliver on various dashboard solutions.  If you're evaluating Tableau as a potential data visualization solution, some of these points might help with your evaluation, or at least I'm hoping so!  One caveat I will apply to the "Cons" section is some of these may in fact be resolved in the latest version, or may be achieved through some means that I'm just not aware of (though I do generally research pretty extensively before…

***We've upgraded to 2018.1 So I've updated the Pros and Cons accordingly!"

I've been working between Tableau and Qlikview (depending on use case) and have been jotting down Pros and Cons of each as I come across them.  Many of these, but not all, are centered around some fairly specific UI functionality and limitations that I've come across while trying to deliver on various dashboard solutions.  If you're evaluating Tableau as a potential data visualization solution, some of these points might help with your evaluation, or at least I'm hoping so!  One caveat I will apply to the "Cons" section is some of these may in fact be resolved in the latest version, or may be achieved through some means that I'm just not aware of (though I do generally research pretty extensively before throwing in the towel).  

Pros/Strengths

  • Multi-dimension Graphs, side by side bars
  • Formulas/Calculations are a familiar structure to many  (IF..THEN.. ELSE)
  • Visualization attributes:  Marks – Color, Size, Label, etc.. Easily Accessible and Intuitive
  • Very good Geo/Mapping capabilities
  • Built in Table Calculations (% of Total, Rank, etc..) Update:  Even more intuitive now.  
  • Publish to PDF.  Despite trying to encourage users to interact with the live tool, there seems to always be some need for this. 
  • Story Creation for presentations.  
  • Free Tableau Reader – You can create ‘Packaged Workbooks’ and those with Reader can open the file and manipulate the dashboard.  (No ability to refresh the data)
  • Easy Cube Connection.  Though it can still be quirky and limited relative to using other data sources.  You can't for example, use LOD calculations.  If you plan to use Cubes as a data source, be sure you thoroughly understand the limitations.  
  • Tool Tips (Hovers).  Easy to add all kinds of additional data to hovers.  Update:  The Viz in tooltip feature is fully baked and in certain circumstances, very useful!   
  • Adaptive sizing based on display resolution.  Also something Qlikview does not do - you must develop for particular display size/dimensions.  Update: I've since learned that it generally makes life easier if you still used fixed dimensions for your dashboard.
  • Drag and Drop Hierarchy creation
  • Device Layouts (Mobile, Tablet, etc.).  Update: Rumor has it Tableau is currently working on a better Mobile solution.
  • URL Actions - Allow you to enable workflow between Tableau and other Applications through click-throughs and parameter insertion in URLs.  

Cons

  • Small multiples (a.k.a. Trellis charts) are possible only through very hacky means.  Update:  Still remains a challeng
  • Sparkline Tables are not supported.  There are tutorials on how to accomplish this, but as with small multiples, it is hacky and limited. Update: Still remains a challenge.
  • Heavy data prep needed.  Blending within the tool is clunky and causes performance hits.  Some functions are limited or unavailable when using blended data (e.g. LODs) Update:  Blending has improved but it is still generally a better practice to do all your data prep prior to ingestion.  Tableau Prep now exists to help with this, but it is still very much in its infancy.
  • Sorting on joined data requires hacks.  Update:  Unchanged
  • No easy ‘Clear’ to remove applied filters and/or Exclusions/Keep Only, which makes it sometimes easy to lose sight of how exactly the data has been filtered. Update:  Unchanged
  • Combo charts unavailable without Date dimensions  Update:  Unchanged
  • Dynamic column headers/aliases difficult and hacky.  I find this limitation particularly frustrating.  Example use case:  I have two columns - Current Month, & Previous Month.  As these will always be dynamic, I want them instead to display the actual Month as it changes (e.g. Apr-2016, Mar-2016).  Update:  Very unfortunately Unchanged.  
  • Can’t format a single measure column in a table (e.g. make one bold or conditional format)  Update:  I've heard rumors that this is now easier, but have yet to identify how.
  • Image thumbnails in tables not supported.  In my last two roles this has been a fairly large impediment.  I'm likely not the only one.  Qlikview, SSRS, & Even MS Powerview/PowerBI are able to support this. Update:  Unchanged 
  • Large Table reports with many filters (our case was 14 columns, 300K rows, and about 8 quick filters)   to narrow the data set – Don’t bother!  It will be excruciatingly slow even on the server. Tableau will likely say this is not what it is intended for anyway (it's a Data Viz tool, not a Report tool), which is fair, but sometimes it's necessary as part of a larger solution. Update:  This seems to have improved some though you still run into the limitation of 16 columns.  Rumor has it, this will be done away with in future releases.

  • Any questions, or comments?  All feedback is welcome.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Robert Meunier
Principal Consultant at University of Utah Hospital
Consultant
Its ease of developing visualizations is a valuable feature, but the tool needs improvements in its security schema

What is our primary use case?

I use this solution for healthcare analytics.

How has it helped my organization?

Tableau has provided visibility into patterns which I had not previously observed.

What is most valuable?

The ease of developing visualizations, not just charts and graphs.

What needs improvement?

The enterprise features need improvements. Improvements in schema security and row/column security need to be made.

For how long have I used the solution?

Less than one year.

What is our primary use case?

I use this solution for healthcare analytics.

How has it helped my organization?

Tableau has provided visibility into patterns which I had not previously observed.

What is most valuable?

The ease of developing visualizations, not just charts and graphs.

What needs improvement?

  • The enterprise features need improvements.
  • Improvements in schema security and row/column security need to be made.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KS
Manager Technology at a tech services company with 10,001+ employees
Real User
It is a stable product. It doesn't break.

What is our primary use case?

The primary use case is more visualization for user interactivity.

What is most valuable?

Interactivity Fast data access The graphs Understanding our data better based on the sublevel of data provided. 

What needs improvement?

We would like a report model, because currently there is no schema that we can create in the tool.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a very stable product. It doesn't break.

How is customer service and technical support?

I am not using the technical support. There is a great Tableau community.

How was the initial setup?

I was not involved in the setup.

What's my experience with pricing, setup cost, and licensing?

Tableau is…

What is our primary use case?

The primary use case is more visualization for user interactivity.

What is most valuable?

  • Interactivity
  • Fast data access
  • The graphs
  • Understanding our data better based on the sublevel of data provided. 

What needs improvement?

We would like a report model, because currently there is no schema that we can create in the tool.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is a very stable product. It doesn't break.

How is customer service and technical support?

I am not using the technical support. There is a great Tableau community.

How was the initial setup?

I was not involved in the setup.

What's my experience with pricing, setup cost, and licensing?

Tableau is an expensive solution, though it comes with its advantages.

Which other solutions did I evaluate?

We are researching for a new solution.

What other advice do I have?

Most important criteria when selecting a product:

  • Price and licensing
  • Future landscape
  • Support.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Carlo  Capasso
Partner at Bambino & Partners
Real User
Top 10
Tableau Prep is a useful integration feature because I can prepare data in simple ways without errors

Pros and Cons

  • "The most valuable feature is the drag and drop, then the simplicity to build dashboards which allows us to provide more usable data to our customers."
  • "I would like them to include the Italian language, as I can see there are other foreign language in the product."

What is our primary use case?

We use Tableau in my company because we are trying to add another revenue line because we use Quantrix modeler, which is a multi-internal spreadsheet to build our financial models. We had intended to deploy another step of our value chain for our customers, because it is simpler to view the data via Tableau instead of reading across tabs. It's an applet form that can improve the decision-making process.

What is most valuable?

The most valuable feature is the drag and drop, then the simplicity to build dashboards which allows us to provide more usable data to our customers. In this version of Tableau (the latest version), the most valuable feature is Tableau Prep, which is a useful integration because I can prepare data in simple ways without errors.

What needs improvement?

I would like them to include the Italian language, even if it's not a problem for me to use English, because the Quantrix modeler is only in English. I can also see there is Portuguese, Japanese, and Chinese, so why not Italian?

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is super stable.

What do I think about the scalability of the solution?

It has a very high scalability.

How is customer service and technical support?

I have not needed to use technical support.

How was the initial setup?

The initial setup was very simple.

What about the implementation team?

I did the implementation for my company.

What's my experience with pricing, setup cost, and licensing?

The price is good. The price could be higher for the quality of software, so they revised the pricing in this version, and I agree with the price for top version. The top version costs about $70 per month, and the price is cheap for the quality.

Which other solutions did I evaluate?

I did try another platform, MicroStrategy. I spent one year and several webinars on both companies, Tableau and MicroStrategy. I decided to invest in Tableau because of its simplicity; it's more simple to understand and less complicated than MicroStrategy. With Tableau's infrastructure to build a dashboard, I found the perfect instrument.

I also had interest in QlikView, but it did not fit my requirements.

What other advice do I have?

I am very satisfied with it. I would recommend it.

Most important criteria when selecting a vendor:

  • Customer care quality
  • The learning instruments provided via webinars and YouTube videos to improve my skills as fast as possible. 
Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user811167
SVP Technology at Tesco
User
The most valuable feature is the 3D charting, though they need to improve the bar chart position and width

What is our primary use case?

We use it for dashboard designing.

How has it helped my organization?

It has improved our organizational departments, like sales, HR, etc.

What is most valuable?

The most valuable feature is the 3D charting.

What needs improvement?

They need to improve the bar chart position and width.

For how long have I used the solution?

One to three years.

What is our primary use case?

We use it for dashboard designing.

How has it helped my organization?

It has improved our organizational departments, like sales, HR, etc.

What is most valuable?

The most valuable feature is the 3D charting.

What needs improvement?

They need to improve the bar chart position and width.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Anthony Febres
Ejecutivo de cuentas at Kantar Worldpanel
Real User
An excellent tool for data capture, processing, and visualization

Pros and Cons

  • "This service is the combination of very pleasant, interactive graphical visualizations along with the application of advanced statistical models (in some cases)."
  • "It is an excellent tool for data capture, processing, and visualization."
  • "The use of this service in the desktop version is annoying due to the constant updates which lead to reinstalling the application. If they could give support with updates on the same downloaded version, it would be great."

What is our primary use case?

I knew this service from my academic field and was able to transfer it to the workplace. It is an excellent tool for data capture, processing, and visualization. The application of statistical models on the data displayed is very useful, and it is not complicated.

How has it helped my organization?

Tasks which may have involved days, even weeks, I was able to solve them in a very short period of time, thanks to Tableau. 

Information which was housed in a database, used for exploring, ordering and applying statistical models for analysis can be complex when involving different software. However, it was easy to do using Tableau exclusively.

What is most valuable?

What hooked me to this service is the combination of very pleasant, interactive graphical visualizations along with the application of advanced statistical models (in some cases).

What needs improvement?

The use of this service in the desktop version is annoying due to the constant updates which lead to reinstalling the application. If they could give support with updates on the same downloaded version, it would be great.

For how long have I used the solution?

One to three years.

What's my experience with pricing, setup cost, and licensing?

I like the payment model. For the people who need to create, they buy their licenses. Everyone else can use the free Tableau Viewer. This is much better than some of the competitor products, which require full licences for everything.

Which other solutions did I evaluate?

I have trialed a number of different tools similar to Tableau. There seems to be a whole group of them. However, I found that Tableau was by far the easiest to use. Within about 20 minutes of playing around I was able to quickly make fantastic looking, incredibly useful charts that I struggled to make in Excel or other data discovery tools.

What other advice do I have?

I have only trialed it. I could not get this product signed off due to budget constraints, not related to Tableau (which is far from the most expensive out there). 

Recommendations to others considering the product: Trial it and play around with it. You will be amazed at how quickly you pick it up. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
it_user879756
Director, Data-Driven Innovation with 201-500 employees
User
Quickest learning time among similar tools due to its ease of use and interactivity

Pros and Cons

  • "The solution is being delivered to our customer, who appreciates the insights generated from the reports. It is easy for them to drill into the details and use interactive charts."
  • "We found Tableau has the quickest learning time out of the few other BI reporting tools that we have used."

    What is our primary use case?

    Sales dashboards for management, which were implemented initially in v.10.2, then upgraded systematically with new releases to v.10.5.

    How has it helped my organization?

    The solution is being delivered to our customer, who appreciates the insights generated from the reports. It is easy for them to drill into the details and use interactive charts. This provides a great value-added once stepped out from the Excel tables era. 

    What is most valuable?

    Definitely ease of use and interactivity. We found Tableau has the quickest learning time out of the few other BI reporting tools that we have used. 

    What needs improvement?

    We would much appreciate an option for copying/moving objects between different pages and a possibility for teamwork when working on the same dashboards.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Lunik Kanungo
    Assistant Vice President - BICC - Development at a financial services firm with 1,001-5,000 employees
    Real User
    As a self-service tool it decreases the burden on IT and enables faster production

    Pros and Cons

    • "It's the ease of use. It is also a self-service tool so it decreases the burden on having centralized IT-type teams or developers."
    • "It needs a little bit more advanced modeling. I would like to see functionality like Cognos has in the Framework Manager."

    What is our primary use case?

    We use it for different groups within the bank. They produce the visualizations they need based on their requirements. It's just rolling out. It's mostly for reports or visualizations - different financial applications. There are also HR applications as well.

    For the groups that are advanced, they are pretty happy with the results, and the ones that are just starting the process, the journey, our group is ready to help. There are a lot of learning materials out there to get them trained and try different things out.

    How has it helped my organization?

    In the long run, things should be faster to deployment, to production, than they used to be before.

    It's the speed of getting results, based on what the user actually requires. Before it was a very strict, follow the FDLC process. There was a lot of documenting and control that you had to follow before it went to production. We have decreased those a little bit so that they can move to production a lot more quickly than they used to. So time to market, or time to production is a lot faster than it used to be, because of self-service.

    What is most valuable?

    It's the ease of use, the quick deployment from developing it and then moving it on to our servers. It's much faster than our Cognos deployment.

    It is also a self-service tool so it decreases the burden on having centralized IT-type teams or developers. It has now gone out to the different groups within the bank, and we just have to make sure that they follow certain governance rules so that they don't create crazy queries. It's easier for them. Hopefully, in the long run, they will get their visualization much more quickly. They are closer to the team members that are giving the requirements so they get feedback right away.

    What needs improvement?

    I think they have just come out with a tool called Prep, which we just heard about today. It was something that was missing, a little data preparation type of tool. I believe it is an ETL tool but it's not, as far as I know, a robust type tool.

    The other thing is a data modeling tool, a little bit more advanced modeling. I would like to see functionality like Cognos has in the Framework Manager.

    For how long have I used the solution?

    Less than one year.

    What do I think about the stability of the solution?

    We are somewhat new at it, so as more and more people onboard to the server, we'll see how that is being managed. Of course, if the performance is slow, we have to find out the reasons, the causes. If it has to do with how they are building certain things, we have to send that information back to them and then they have to correct their models.

    We are in the early stages right now. I wouldn't consider ourselves in the middle or advanced stage yet. We're onboarding a number of customers now to our servers.

    What do I think about the scalability of the solution?

    This is one of the things that we're going to have to address as people start onboarding. It's going to be the challenge, where we have to choose which BI tool to use. Thre is scalability in term of the number of users and in terms of the volume of data. We don't know the volumes of data that we're dealing with. If they're extracting data and putting it onto our server, that all will take up space. Those are things that we're going to discover over time.

    Tableau is also improving its product. We're not using the latest version which has some performance improvements. That's because we don't have the hardware to support it. That is something that Tableau will, I'm sure, improve over time as well and catch up with some of the bigger players.

    How are customer service and technical support?

    I haven't personally used support but when there is an issue, an internal ticket gets placed and if we can't resolve it ourselves, then we have a platform team. There is a member there who will submit it to Tableau. There have been a few of those.

    Which solution did I use previously and why did I switch?

    The switch was driven by the end-user level. We discovered that people were actually getting the self-service tool without us really being aware of it. Once we found out that they were using it, we did some research and looked at the market, saw how popular this tool is and how easy it is to use compared to our existing tool. We said, "Okay, let's not fight the end-users. Let's help the end-users, let's adopt it and help them grow." 

    That is how we've moved to this level where we've actually built out of a center practice. We're now a group, not so much of developers, but of people that will help the individual businesses build their own projects.

    The most important criteria when selecting a vendor are support, for sure, and their ability to advance in the technology. We have found with Tableau that there is such a community out there. They have a lot of information that is freely available. Those are the main things, support and that they advance their products, that they don't get stale.

    How was the initial setup?

    I wasn't the one that did the server setup. Definitely, on the desktop, it's very easy to use. And I suspect that the server is also fairly easy. It's pretty straightforward in terms of deploying projects onto the server and promoting it on to production. I haven't heard of any real hiccups yet.

    Which other solutions did I evaluate?

    In our case, people were already using Tableau. There are other groups within our company that are using other types of tools like MicroStrategy, and we already had BusinessObjects and Cognos here. But because of the ease of use and the self-service nature of the product we decided, for products in that category, that Tableau was the best.

    What other advice do I have?

    My advice would be that you should consider Tableau. Certainly, for visualization-type projects, it would definitely be one of the products to look at, and I would recommend it at this time.

    Because we are just starting the process, I would definitely give it an eight out of 10. We are getting a lot of good support from the groups using it, but that can only get better as we get more and more groups adopting it, and they are happy. It's really going to be a matter of how happy our users are in building their projects. As that grows, and if their feedback is good, then that will only increase the product's rating.

    Tablo has a good community base and we're trying to recreate that community within the bank as well so that different groups of individuals can help each other. That's what we're promoting, and it's working. We have our own intranet site that people can go onto and ask questions and get answers. We also have training and all sorts of different information that's Tableau related.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user851040
    BI Operations Support Leader at General Electric
    Real User
    Self-service; users can build their own reports based on their needs

    Pros and Cons

    • "It provides business users with a tool, so they are not dependent on IT."
    • "Analysis is now more visual than in the past."
    • "Bursting email is needed to deliver the reports to many people in their inboxes and this functionality is not provided by Tableau."

    What is our primary use case?

    • Create dashboards for different functions in the organization.
    • Used to report out information from the corporate data repository.

    How has it helped my organization?

    It provides business users with a tool, so they are not dependent on IT.

    What is most valuable?

    • Visual analytical reporting
    • Ad hoc reporting
    • Self-service; users can build their own reports based on their needs.
    • Drag and drop to create analytical dashboards.
    • Multiple data sources connectors

    What needs improvement?

    Needs bursting email and export to Excel. Many users still need to download the information (to Excel) and export to an Excel macro to merge the info with some other info. 

    Bursting email is also needed to deliver the reports to many people in their inboxes and this functionality is not provided by Tableau.

    For how long have I used the solution?

    One to three years.

    Which solution did I use previously and why did I switch?

    Analysis is now more visual than in the past, which was only long operational support reports with bunches of info.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user845916
    MEA Sales Director at DR at ComNavy
    User
    Makes the reporting stage simple to use

    What is our primary use case?

    As a BI system integrator. we design performance solutions for different industries. We do use different tools in our solutions, and Tableau software is one of the our partners. One of the solutions we developed for a telecom client was a performance management tool. The solution used reporting dashboards based on network performance KPIs.

    How has it helped my organization?

    Using Tableau, it has made the reporting stage simple and enabled us to focus mainly on the ETL part.

    What is most valuable?

    The most important feature is the tool is very easy to use. This makes it simple to introduce it to CxOs. After a rapid demo, they are usual impressed by the results shown, because it has such a rare simplicity. 

    What needs improvement?

    Needs more ETL…

    What is our primary use case?

    As a BI system integrator. we design performance solutions for different industries. We do use different tools in our solutions, and Tableau software is one of the our partners. One of the solutions we developed for a telecom client was a performance management tool. The solution used reporting dashboards based on network performance KPIs.

    How has it helped my organization?

    Using Tableau, it has made the reporting stage simple and enabled us to focus mainly on the ETL part.

    What is most valuable?

    The most important feature is the tool is very easy to use. This makes it simple to introduce it to CxOs. After a rapid demo, they are usual impressed by the results shown, because it has such a rare simplicity. 

    What needs improvement?

    • Needs more ETL capabilities, to be able to address the end-to-end BI need. 
    • The ability to use it on MAC machines. As far as I know, this is not possible.

    For how long have I used the solution?

    One to three years.
    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a BI system integrator. Tableau Software is one of our partners.
    it_user844137
    IT Manager at California Department of Corrections
    User
    Allows insights into business performance issues, but dashboard deployment to viewers can be prohibitively expensive

    What is our primary use case?

    Business Intelligence for operational and executive dashboards. It is used to create real-time operational insights which start at the line-level staff person who manages their own productivity and performance indicators. This gets rolled up to middle and upper management and provides a full sense of operations and targeted goal achievement.

    How has it helped my organization?

    Excellent product: Great visualizers and it is easy to use.  Allows insights into business performance issues, providing supporting data for critical policy and operational changes.

    What is most valuable?

    It is easy to adapt visualizers to have interactive conversations among decision-makers. Powerful aggregating and drill-downs are critical for effective insight discovery. …

    What is our primary use case?

    Business Intelligence for operational and executive dashboards. It is used to create real-time operational insights which start at the line-level staff person who manages their own productivity and performance indicators. This gets rolled up to middle and upper management and provides a full sense of operations and targeted goal achievement.

    How has it helped my organization?

    Excellent product: Great visualizers and it is easy to use. 

    Allows insights into business performance issues, providing supporting data for critical policy and operational changes.

    What is most valuable?

    It is easy to adapt visualizers to have interactive conversations among decision-makers. Powerful aggregating and drill-downs are critical for effective insight discovery.

    What needs improvement?

    Deployment of dashboards to viewers and unit supervisors can be prohibitively expensive.

    For how long have I used the solution?

    One to three years.

    What's my experience with pricing, setup cost, and licensing?

    The cost is high.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user823482
    Analysis Manager at a educational organization with 51-200 employees
    User
    It gives us a new dimension to the way that we analyse our data

    What is our primary use case?

    I use Tableau Desktop and Server 10.4 for data visualization to measure business targets and performance, it helps the business identify strategies and solutions to meet objectives.

    How has it helped my organization?

    Our clients are so happy with the new visualisation tools. It has answered most of their questions on how to measure and improve their business performance.  It gives us a new dimension to the way that we analyse our data.

    What is most valuable?

    Parameters Calculations Dynamic filters LOD The ability to use multiple data sources.  The use of a storyboard helps the flow of the data visualisation.

    What needs improvement?

    If they could add global filters in the stories, more chart types, and default colours, it would help.     …

    What is our primary use case?

    I use Tableau Desktop and Server 10.4 for data visualization to measure business targets and performance, it helps the business identify strategies and solutions to meet objectives.

    How has it helped my organization?

    Our clients are so happy with the new visualisation tools. It has answered most of their questions on how to measure and improve their business performance. 

    It gives us a new dimension to the way that we analyse our data.

    What is most valuable?

    • Parameters
    • Calculations
    • Dynamic filters
    • LOD
    • The ability to use multiple data sources. 

    The use of a storyboard helps the flow of the data visualisation.

    What needs improvement?

    If they could add global filters in the stories, more chart types, and default colours, it would help.    

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Manager at a tech services company with 11-50 employees
    Real User
    Better interaction and less time spent with end users

    What is our primary use case?

    As a consultant and solutions developer for an integrator company, I use Tableau for the construction of Control Dashboards and BI applications.  

    How has it helped my organization?

    Enhanced application development Less time spent with end users Better interaction with end users Better application quality

    What is most valuable?

    Easy of use Easy to learn Gradual scalability from simple to complex situations Wide integration with BI industry

    What needs improvement?

    Provide additional enhancements in any business process: Operations, Marketing and Sales, Finance, Human Resources, Logistics, etc.

    For how long have I used the solution?

    Three to five years.

    What is our primary use case?

    As a consultant and solutions developer for an integrator company, I use Tableau for the construction of Control Dashboards and BI applications.  

    How has it helped my organization?

    • Enhanced application development
    • Less time spent with end users
    • Better interaction with end users
    • Better application quality

    What is most valuable?

    • Easy of use
    • Easy to learn
    • Gradual scalability from simple to complex situations
    • Wide integration with BI industry

    What needs improvement?

    Provide additional enhancements in any business process: Operations, Marketing and Sales, Finance, Human Resources, Logistics, etc.

    For how long have I used the solution?

    Three to five years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    AM
    Senior BI Developer at a tech vendor with 11-50 employees
    Real User
    Top 20
    The product has comprehensive, insightful charts, which allow you to build stunning dashboards

    What is our primary use case?

    Tableau works for a diverse range of industries and use cases. I have work with Tableau for big organizations and big governmental entities as well.

    How has it helped my organization?

    Tableau has comprehensive, insightful charts, which allow you to build stunning dashboards and enrich your support decision-making.

    What is most valuable?

    Ease of use Maps Filters Drag and drop functionality Dates Undo button Wide-range of data connectors

    What needs improvement?

    Scripting just as loops would be great.  Forecasting on table calculation fields.

    For how long have I used the solution?

    Less than one year.

    What is our primary use case?

    Tableau works for a diverse range of industries and use cases. I have work with Tableau for big organizations and big governmental entities as well.

    How has it helped my organization?

    Tableau has comprehensive, insightful charts, which allow you to build stunning dashboards and enrich your support decision-making.

    What is most valuable?

    • Ease of use
    • Maps
    • Filters
    • Drag and drop functionality
    • Dates
    • Undo button
    • Wide-range of data connectors

    What needs improvement?

    • Scripting just as loops would be great. 
    • Forecasting on table calculation fields.

    For how long have I used the solution?

    Less than one year.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user521664
    Project Manager
    Vendor
    Easy to use, very stable

    What is most valuable?

    • Easier to use

    What needs improvement?

    • Consultant engagement
    • Margin analysis 
    • Project break-even point (analysis of the project)
    • SLE of projects

    What do I think about the stability of the solution?

    Tableau's very stable.

    What do I think about the scalability of the solution?

    So far, so good.

    How is customer service and technical support?

    There are two faces of Tableau. One face is Tableau partners. They are very few, and Tableau was only a subsidiary with no support and no representative in Brazil. Now they are represented. 

    Really, there aren't many problems with Tableau.

    Which other solutions did I evaluate?

    ClickView. ClickView seemed easy to use, very simple, but it could not support the whole company. It couldn't be scaled.

    We looked at Oracle BI. It seems that it's very easy to use, very competitive against Tableau, and it's a little bit cheaper. It seems that we have a competitive advantage going with Oracle. 

    Oracle in the past had OBIEE that was hard to use, very expensive, and modeling was hard. Changing the modeling was difficult. We decided not to go with Oracle at that time. Now it's cloud-based, the TCO is very cheap. But we had already gone with Tableau.

    What other advice do I have?

    We only it for the financial side of the company. We don't use it on other projects, for example, the production side, the IT of the company. Only for financial. I would say that the result is we have a lack of users, it's only part of company; we don't have a whole view of the business.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    AG
    Business Intelligence Manager with 501-1,000 employees
    Real User
    Combines and visualizes data from many entry points and provides users with a single source of consistent and reliable information

    What is most valuable?

    The most valuable features are:

    • Ease of setup
    • Ability to create visualizations
    • Level of interaction.

    The users required no training after visualizations have been presented to them.

    How has it helped my organization?

    There are some areas where finding answers required asking specific individuals and searching through many emails. Tableau has allowed us to combine and visualize data from many entry points and provide users with a single source of consistent and reliable information.

    What needs improvement?

    While noted that the product is specifically designed for visualization, it would be the perfect tool if it had more ETL features.

    For how long have I used the solution?

    My company has been researching a BI tool for the past year. We came across Tableau and have been using the public version for approximately six months.

    What do I think about the stability of the solution?

    There have not been any areas of instability, thus far. The identified areas were a result of a lack of knowledge.

    What do I think about the scalability of the solution?

    Based on the analysis currently being done, the public version is sufficiently meeting our needs.

    How are customer service and technical support?

    Technical support has been awesome. We met a partner based in Trinidad and they have been providing us with assistance as we need it.

    Which solution did I use previously and why did I switch?

    This is our first visualization solution being used. Attempts were made on another platform, but setup and use of tool were a huge challenge for the team.

    How was the initial setup?

    The initial setup was very straightforward. The team was able to follow the videos posted on the Tableau website and required no technical assistance from the Tableau team.

    What's my experience with pricing, setup cost, and licensing?

    I am quite pleased that Tableau has now revised their pricing and licensing. The initial model was quite expensive but the current model allows you to scale up as you need to and it is far more attractive. The ability to license on a per user per month basis is now very affordable.

    Which other solutions did I evaluate?

    The team looked at Pentaho, Microsoft Power BI, and IBM Cognos. The members of the team who were exposed to aspects of the evaluation were far more receptive to Tableau than the others.

    What other advice do I have?

    It is very important to do an evaluation of your users who will be interacting with the tool. Their technical abilities will determine if a cumbersome tool is suitable for them. Secondly, if you do not have the technical expertise to administer a product, then it may not be the solution for you. Some of the other tools require a high dependence on the vendor for administrative purposes.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user251337
    DHS HQ at a government with 10,001+ employees
    Vendor
    Good for quick visualization and being able to quickly consume unstructured data, but not so great when it comes to data exchange/integration and data mining

    Pros and Cons

    • "It’s good for quick visualization and being able to quickly consume unstructured data to play around with."
    • "It is not so great when it comes to data exchange/integration, data mining, etc."

    What is most valuable?

    It’s good for quick visualization and being able to quickly consume unstructured data to play around with. This is good way to show a demonstration/prototypes of dashboards and scenarios for design discussions on reporting requirements or to show what the data is telling us when it comes to features of data integration, OLAP services, data mining and extract, transform, and load (ETL) capabilities.

    How has it helped my organization?

    Good for adhoc visualization of an unstructured dataset which comes from other sources outside of source systems that you can overlay on top of the structured data and you have to get a quick visualization dashboard prototype going. It helps with the Agile design build and can be used in our current operations analytics work to overlay multitude of data sources that we know of. Can always work offline, which is nice. It’s good for organizations with very limited staff to do quick report builds and dashboards that can be put on our SharePoint site for sharing or on reports when responding to data caps. I use it a lot for design discussions so I can communicate the gaps in data sources for data exchanges or to generate a storyboard prototype of how the data is to be used in visualization but where we need to have data exchange/ETLs on.

    What needs improvement?

    It is good for its use if ad hoc, offline, or needed for quick turnaround on reports/dashboards. It is not so great when it comes to data exchange/integration, data mining, etc. I rely on what’s available in current versions to see what APIs and plugins that I can use and they have Open Source on GitHub is a plus to share things to re-use.

    Room for improvement is more on data integration features that are agnostic to any solution platform but can be plug and play to be able to reuse what was built out Tableau in any other platform of work.

    For how long have I used the solution?

    Over five years, and the past three more for integrating the use of a similar family of tools where Tableau is one of a few options in our environment, where these services are considered for quick-hit items as needed, given time, dollars, and analyst skills.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    Yes, see other answers. Scalability per user defined elements are okay but not so much for enterprise wide reuse. Per license cost can have some work done to it to make it more affordable on the recurring maintenance end of things. I would like to see more subscription based models.

    How are customer service and technical support?

    I don’t have to use it much since I can get much of this through current site materials and social media blogs/videos.

    Which solution did I use previously and why did I switch?

    I didn’t switch. It was just a matter of seeing where Tableau makes sense as a service to use in our environment, which is for the simpler, not so complex, but quick turnaround. Worked with other technology stacks that are similar, like Information Builders, SAP, Microsoft, Oracle, SAS, MicroStrategy, IBM, Salesforce, Qlik, etc. I find Tableau the easiest on visualization and its license model straightforward. But when it comes to scaling to other interoperation work, not so great on the wizard template, to do data mining/exchange. It doesn’t have that robust analytics and intelligence self-learning feature that comes with other tools.

    How was the initial setup?

    It’s straightforward, like any typical software. You have just got to understand what the various versions of API and plugins and what they can do. Though I have noticed that there were situations where it was said it was able to do things, but not until a later version. It needs better communication on that front.

    What's my experience with pricing, setup cost, and licensing?

    License small scale and run with it to get a business case going on its use. Give the licenses only to those analysts you want to do quick turnaround visualizations and those that know the data sources/data (those that don’t will just have access to tool and that compounds a problem with giving you something nice to look at but no meaning behind it, which I wouldn’t recommend). Look to existing platforms of one’s current BI environment and see if you can have a server license which can reduce the per user licenses.

    I wish there was more of a subscription model with the pricing when it comes to Tableau, so you can get all the latest version upgrades/features if you pay monthly/annually, rather than buy straight up licenses that you lock to a baseline version and have to pay for upgrades later on. It limits how many users you can get on the thing, and it's not like you will use it all the time.

    Which other solutions did I evaluate?

    Yes, we did an alternatives analysis of all the product line options against our criteria of need in our environment, where recurring cost, time to implement, and other interoperation, security, platform scalability, architecture, etc. factors play a role. The majority were mentioned above.

    What other advice do I have?

    We always have the latest versions of Tableau (part of the package deal), so we can have the latest in APIs and integration hooks and plugins needed across our platforms of OBIEE, SQL, etc.

    Tableau is good for quick visualization once you have the data, but not such a great interoperable tool or getting to multiple sources without a lot of work and know-how. Good for pulling in unstructured data and doing quick reports/prototypes. Does require some stronger business analytical skills rather than your novice user (and technical with regards to use of API and plugins).

    If new to the analytics/BI market, use it, as it's good for getting you jumpstarted to understanding your data/data sources and to envision what you can use the data for. It's a good starting tool for that. If more advanced or need it for interoperation, I suggest looking to see how it fits with your current environment and determine where best to use it as it shouldn’t be your only option as the features are not robust enough to scale for everything.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user614262
    Software Development Engineer at a financial services firm with 501-1,000 employees
    Vendor
    Enables data analysis without coding although lack of automated usage reports is a drawback

    What is most valuable?

    The following features were why we picked Tableau:

    1. Ease of use and integration.
    2. Analysis of data without need for coding.
    3. Gold standard intuitive, interactive, visualization experience.

    How has it helped my organization?

    Non tech users are able to use the self contained platform, interact with data and share findings.

    What needs improvement?

    1. Tableau Online does not have any way of automating the usage reports. You can download them as a PDF but have to do so manually to distribute them. There is no way to schedule these reports for business users who would like to measure users activity.
    2. While you can see how many licenses are used, there is no way to see how many licenses are available for use. You have to contact support to get this information.

    For how long have I used the solution?

    We have used this solution for six months.

    What do I think about the stability of the solution?

    No, we have not experienced any downtime or stability issues as yet with Tableau Online.

    What do I think about the scalability of the solution?

    No, we have not experienced any scalability issues as yet with Tableau Online.

    How are customer service and technical support?

    I would rate the technical support as eight out of 10. There are some inherent issues that are related to versions that they were not able to sort out and tickets remained unresolved.

    Which solution did I use previously and why did I switch?

    We used SSRS as our reporting solution. We switched because the deployment was archaic.

    How was the initial setup?

    We deployed the solution using IFrame via Salesforce.com. We experienced issues while configuring SSO through SAML.

    Tableau was not accepting any metadata files that were uploaded whether they were new or ones that have we had worked on in the past. It claimed they were “invalid”. We opened a support ticket to find that this was a known issue. With the help of support, the issue was resolved at the Tableau back end.

    What's my experience with pricing, setup cost, and licensing?

    The quote is only valid for 15 days. There may be price changes (after 15 days) that might impact your cost and finance budget.

    Which other solutions did I evaluate?

    We evaluated eight vendors: Power BI, Tableau, Qlik, SAS, MicroStrategy, Domo, Sisense, and R Shiny. We compared FOSS and COTS options, assessed feature sets, vendors, and support. COTS was preferred, with Tableau edging out Power BI.

    What other advice do I have?

    Be sure to review all the vendors and features/functionality. There are many products out there in the market today.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user563166
    Business Intelligence Manager at a non-tech company with 10,001+ employees
    Vendor
    Brings clarity in business opportunities through graphs, parameters, and filters

    What is most valuable?

    Visualization and storytelling.

    How has it helped my organization?

    • Integrity of KPIs and business data with connection to more than one database.
    • Clarity in business opportunities (through proper graphics, parameters, filters, etc.).

    What needs improvement?

    Sometimes, when the KPIs or metrics are kind of complex, Tableau could slowdown in the timing of the process and respond (clicks).

    For how long have I used the solution?

    Six months.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    if you don't have specific/professional skills in database architecture, you may face trouble regarding this.

    How are customer service and technical support?

    Medium. Some space for improvement.

    Which solution did I use previously and why did I switch?

    Yes, QlikView.

    How was the initial setup?

    Kind of complex, because the amount of data we currently manage in our company is very big. We also work with a DWH that was not properly designed to serve as source of data to a BI platform, so we have to do a lot of arrangements in our DB, tables structure, and connections.

    What's my experience with pricing, setup cost, and licensing?

    To be careful about the specific functions and capabilities between the different license options (Server, Online, etc.). The price could be very different, so will the functional options, too.

    Which other solutions did I evaluate?

    Yes, OBIE.

    What other advice do I have?

    To be very clear about the expectations of the BI Project, to work in a very deep and detailed way regarding the PMO, and to clearly identify the key users and sponsors.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user512082
    ProductEngineer with 51-200 employees
    Vendor
    Really an A+ product which can integrate with Mapbox and other WMS services

    What is most valuable?

    The feature which I value the most about Tableau is its ability to plot nonstandard charts/graphs, such as coxcomb, streamgraph, chord, sankey, and hexbin charts, etc. The map feature is cool, too. For now, it can integrate with Mapbox and other WMS services. I wish in the future there were more choices.

    How has it helped my organization?

    Unlike most of products which have a limited period for trial use, Tableau Public is free, and because of that, our team is able to hold a regular workshop, in which each team member can have chances to share of what he/she learned from using the tool.

    What needs improvement?

    I think dashboard and story can still improve. For example, the placement of sheets on dashboard are quite tedious work, especially when the page is long. The automation of adjusting size of sheets has given us a hard time to place sheets neatly on the dashboard, even though the intention is good. As for story, just wish there could be more templates.

    For how long have I used the solution?

    Two to three years.

    What do I think about the stability of the solution?

    I think Tableau is quite stable, but it is likely to be an effect from another service, such as Web Map Service. Whenever there’s problem with the WMS, Tableau hangs with it.

    What do I think about the scalability of the solution?

    Not yet.

    How are customer service and technical support?

    Fairly good, since there are lots of forums and tutorials on the web which you can find.

    Which solution did I use previously and why did I switch?

    We used IBM Cognos back then, but it’s really not easy to use and since it’s an integration of variety of services, it’s quite confusing sometimes. Plus it required training lessons, which aren’t cheap at all.

    How was the initial setup?

    The initial setup is straightforward and easy.

    What's my experience with pricing, setup cost, and licensing?

    I think Tableau could try to have different types of pricing and licensing packages, since there are a variety of users with different needs. For example, some users prefer to buy a license for one time only and use the service without upgrade for a long period of time, but some prefer monthly subscriptions.

    Which other solutions did I evaluate?

    Besides Cognos, we also evaluated Power BI, SAP Lumira, Pentaho, OBIEE, BO, Spago, etc., but most of them are either too expensive, lack functionality, have limited usage of charts, are hard to use and unfriendly.

    What other advice do I have?

    It’s really an A+ product. Other than being a customer, we also suggest to our clients this product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user722229
    IT Instructor at a university with 1,001-5,000 employees
    Vendor
    User interface is designed for ease of use for non-technical users

    What is most valuable?

    User interface is designed for ease of use for non-technical users. Users can pick up the product without attending training session. This is a plus.

    How has it helped my organization?

    I have only used it to demonstrate the ease of use to financial type users in the commercial market. It is used in academia as a simply learning aid for data visualization.

    What needs improvement?

    Integration with big data platform is a plus for any BI tool. They need to perform ETL/ELT operations with a direct connect to Hadoop ecosystem and RStudio for data quality tasks or offer a similar features.

    For how long have I used the solution?

    Two years in academia and briefly with the State of Texas in a three month evaluation project.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    The free mapping component needs some enhancement for a better quality of geographic information, but it does connect with a ESRI mapping server for optimal data visualization of geographic information at an additional cost,

    How are customer service and technical support?

    Never used it, but the training needs some online learning courses for Tableau administration instead of relying on partner relationships to provide this training.

    Which solution did I use previously and why did I switch?

    I did not switch. I use QlikView, SAS Analytics, TIBCO Spotfire, and IBM Watson for college instructor roles.

    How was the initial setup?

    I only used the desktop version for evaluation of the product, and the student version online in academia. It was simple to install, but I am not sure about the server configuration.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is fair for small business groups, but it also depends on the scalability that they need with the cartographic integration for better maps.

    What other advice do I have?

    Great tool.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    it_user570318
    ‎R&D Manager at a tech services company with 501-1,000 employees
    Consultant
    Data is almost real-time, allowing a better decision making process

    What is most valuable?

    It's ability to connect to multiple data sources, easy and intuitive interface, and analytics functions.

    How has it helped my organization?

    Yes. We use Tableau dashboards in Tableau Server (connected to our ERP system) in our weekly executive sales meetings. The data is almost real-time, allowing a better decision making process.

    We also use Tableau to identify data quality and cleansing related issues.

    What needs improvement?

    Custom formatting and layout.

    For how long have I used the solution?

    Three years.

    What do I think about the stability of the solution?

    Only with SAP BW data sources.

    What do I think about the scalability of the solution?

    Not yet.

    How are customer service and technical support?

    An eight out of 10.

    Which solution did I use previously and why did I switch?

    Yes. SAP BusinessObjects Dashboards/Xcelsius. Switched because of easy adoption of Tableau, and minimum knowledge required.

    How was the initial setup?

    It was very easy.

    What's my experience with pricing, setup cost, and licensing?

    To consider that MS Power BI, which costs less, requires MS Office 365 subscription. Therefore, the investment in Tableau is less.

    Which other solutions did I evaluate?

    Yes, Microsoft Power BI, SAP Lumira, and BOARD.

    What other advice do I have?

    • Define clear objectives and outcomes.
    • Proper sizing if Tableau Server is needed.
    • Follow Tableau Drive Methodology.
    Disclosure: My company has a business relationship with this vendor other than being a customer: Yes. Reseller and Service Provider.
    ITCS user
    Sr Programmer Analyst at a construction company with 1,001-5,000 employees
    Vendor
    A very straightforward setup, but limited extract functionality

    What is most valuable?

    Tableau's strength is visualization. If a report/dashboard is presented in visualization, the end user can easily connect with the data compared to a tabular format.

    How has it helped my organization?

    We created a dashboard that displays booking and shipping orders with month-to-date rolling. Executives get a better understanding of the organization as soon as they open this dashboard everyday.

    What needs improvement?

    There is lot of improvement needed on Tableau extracts. Right now, Tableau doesn't support updating extracts with only changed records. We are doing full extracts everyday, which is utilizing a lot of resources.

    For how long have I used the solution?

    More than two years.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    We are limited with the Tableau extract functionality, which is causing an overburden on resources.

    How are customer service and technical support?

    Technical support is very helpful and prompt on their service, a very knowledgeable support team.

    Which solution did I use previously and why did I switch?

    No.

    How was the initial setup?

    Follow the documentation provided. It is a very straightforward setup.

    What's my experience with pricing, setup cost, and licensing?

    If the user base is huge, try getting enterprise level licenses. If not, you can get desktop licenses for power users.

    Which other solutions did I evaluate?

    Evaluated a few options: QlickView and OBIEE.

    What other advice do I have?

    First try a proof of concept with one data set using Tableau. Present it to the user community. Try to work with an implementation partner. Training is essential for power users.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user639489
    Enterprise Risk Manager at a transportation company with 1,001-5,000 employees
    Vendor
    Presents analysis results in a visual manner, though improvement needed in filters when applied on large data sets

    What is most valuable?

    The most attractive feature for our users is the ease of visualizing data in a meaningful manner. The ease of experimenting with different visualizations is also very useful.

    The ability to load and work with large volumes of data without requiring very high level of system resources is also valuable for us.

    How has it helped my organization?

    Key users of Tableau are from the Internal Audit team. Introduction of the tool has allowed the team to move away from data sampling to working with the entire data population in most cases. More importantly, the ability to present the analysis results in a visual manner to stakeholders, which has enhanced the ease of communicating the impact of the audit findings.

    What needs improvement?

    Improvement is required in the way filters operate when applied on large data sets. Having the ability to select and deselect filters without having to retrace the original path would make it easier to demonstrate the results.

    For how long have I used the solution?

    More than two years.

    What do I think about the stability of the solution?

    The maximum volume of data we have connected is approximately six million records each having about 130 data fields. We did not encounter stability issues when connecting to a pre-downloaded copy of the data. However, on trying to access the live data (a flat file system), the operation was very slow.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    With reference to the issue stated above, we noted that Tableau did not attempt to provide any resolution for the issue. We felt that they just left it with the local vendor to sort out the issue (which was never resolved).

    Which solution did I use previously and why did I switch?

    We have used (and continue to use) ACL for data analytics. However for simple analytics, and in particular, data visualization, we prefer to use Tableau. We have also seen that users are able to understand Tableau faster than ACL.

    How was the initial setup?

    The initial setup was for the desktop version of the tool connecting to Excel files and stand-alone databases at the back end. We did not have any issues with this.

    However, on attempting to move to the server version, we faced issues with data connectivity for our core ERP which were not resolved. Attempting to connect to the Oracle HRMS module went without a hitch, and within a few seconds, we were able to perform live data analysis without any degradation in performance. Connecting to our core ERP (Kerridge Autoline, now known as CDK Autoline) failed due to ODBC driver version issues (we presume).

    What's my experience with pricing, setup cost, and licensing?

    The Desktop and Professional version pricing is straightforward. Cannot comment on the Server licensing aspect.

    Which other solutions did I evaluate?

    Qlik Sense and ACL.

    What other advice do I have?

    Thoroughly test your data connectivity requirements to make sure everything works well.

    From an end user perspective, it is a very easy tool to use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user449397
    Business Intelligence Specialist
    Vendor
    Easy to create trend information for recent years

    What is most valuable?

    1. Possible to access various data sources (data base, etc.).
    2. Based in memory for functional implement.
    3. Easy to use if user is not an IT engineer.
    4. Function for suggesting various view with mixed dimension and fact.
    5. Easy to create trend information for recent years.
    6. Function for helping to calculate summary easily related to statistics.

    How has it helped my organization?

    1. We can compose indicators about sales and properly reset our goals for each level.
    2. Maximizing the marketing effect to analyze customers acting with various angles.

    What needs improvement?

    1. About Tableau Server, it has to access various OS, not only Windows' server.
    2. When extracting data, it can perform tasks about the update.
    3. Needs tuning for slow work blending technology between dissimilar systems.

    For how long have I used the solution?

    Since July 2011. Almost about six years.

    What do I think about the stability of the solution?

    There is no issue with the stability.

    What do I think about the scalability of the solution?

    There is no issue with the scalability.

    How are customer service and technical support?

    Really good for technical support.

    Which solution did I use previously and why did I switch?

    Yes, I did. It had the same functions with a value of four questions.

    How was the initial setup?

    There is no need to initially setup Tableau software. But, it needs to be setup right before scheduling to use Tableau.

    What's my experience with pricing, setup cost, and licensing?

    It would be the best to request them to Tableau Software.

    What other advice do I have?

    This is a powerful product that allows users to analyze themselves rather than viewing the report. I hope you can master it and become an advanced data analyst.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are an official partner in South Korea.
    ITCS user
    Senior Manager - Analytics at a tech services company with 10,001+ employees
    Consultant
    Changed the way data was consumed internally enabling business leaders to reduce time for data discovery

    What is most valuable?

    1. Ability to do self-service
    2. Drill down
    3. Publishing capabilities
    4. Security features of Tableau Server

    How has it helped my organization?

    1. It changed the way in which the data was consumed internally by enabling the business leaders to reduce the time for data discovery.
    2. Increased the dependence on data.
    3. Brought transparency for clients: They were able to look into our processes independently.
    4. Improved data discovery for other data science projects.

    What needs improvement?

    Number of out-of-box visualizations can be increased.

    For how long have I used the solution?

    Five years.

    What do I think about the stability of the solution?

    None.

    What do I think about the scalability of the solution?

    Yes, but I was able to quickly deal with the issue.

    How are customer service and technical support?

    Amazing. Anytime I needed help with Tableau Server and evaluation. I got sufficient support from the sales team and the support team.

    Which solution did I use previously and why did I switch?

    I have tried multiple solutions so far, and this is by far the best and fastest.

    How was the initial setup?

    Setting Tableau server was easy, and I was able to do the setup myself for the organisation. Tableau Desktop is super-easy to deal with.

    What's my experience with pricing, setup cost, and licensing?

    It is definitely worth it.

    Which other solutions did I evaluate?

    I had evaluated Qlik, and for our purposes, Tableau was better suited both technically and commercially.

    What other advice do I have?

    Just go for it, and you will not regret it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user712779
    User at a insurance company with 1,001-5,000 employees
    Vendor
    Time saved by allowing the tool to make necessary changes is definitely worth my company's money

    Pros and Cons

    • "Data Interpreter: Which can identify issues or potential errors with your imported data."
    • "The user experience for less savvy or non-technical people (from my experience)."

    What is most valuable?

    • Data Interpreter: Which can identify issues or potential errors with your imported data.
    • Split: When you need to split columns.
    • Pivot: Good for changing date columns.
    • Metadata: This selection can clean up field names, especially after a pivot.

    How has it helped my organization?

    • Data Interpreter: Can rid your data of null value fields.
    • Split: Click on the column you want to split, identify how you want to split it, and where you want to split the data.
    • Pivot: Great when you have many columns of dates. Just highlight your date columns, then right click and select Pivot. That's it. Now, your totals and region data will be based on any particular year.
    • Metadata: You can select the second icon above your previewed data source. You can select the dropdown arrow for each Field Name you would like to change and you can split the names here as well, or double click on the Pivot name and correct the name where it makes more sense for the type of data you are using. You can create alias names as well.

    What needs improvement?

    Tableau is always good at improving, but I typically get so busy with utilizing what is there, I have not had any needs yet for improvement.

    For how long have I used the solution?

    More recently in the past few months.

    What was my experience with deployment of the solution?

    No deployment issues.

    What do I think about the stability of the solution?

    No stability issues.

    What do I think about the scalability of the solution?

    No scalability issues.

    How are customer service and technical support?

    Customer Service:

    I have not had to use customer service for Tableau. I just go online and google my needs typically.

    Technical Support:

    I have not had to use technical support for Tableau yet. As with customer service, I just go online and google my needs typically.

    Which solution did I use previously and why did I switch?

    I really like the user-friendly (usability, user experience) layout of Tableau. The visual layout for me is very appealing.

    How was the initial setup?

    It is really straightforward, but I can see if someone has issues with the download and setup, you may want to contact technical support.

    What about the implementation team?

    Implementation was in-house on my own. It was easy.

    What was our ROI?

    I have not measured this, but the time saved by allowing the tool to make the necessary changes instead of going back to the spreadsheet is definitely worth my time and the company's money.

    What's my experience with pricing, setup cost, and licensing?

    Not sure about this, except that Tableau can be costly (but this can be indefinable, such as user experience vs. cheaper etc.)

    Which other solutions did I evaluate?

    Again, this was more based on learning curve and user experience for me. I've worked with MicroStrategy and BusinessObjects (learning curve is higher for me for these, then Tableau). Big thing here is the user experience for less savvy or non-technical people (from my experience). I'm sure MSTR and BO are good tools, just not my preference.

    What other advice do I have?

    As I had mentioned above in regards to improvements, I believe every tool or application or databases for that matter can always use improvement. That's why we work in the field of data and/or IT, it's ever changing and improving, so we need to change and improve as well. Keep abreast of new things in the market and the improvements of the tools or apps you use on a daily basis. The last thing we want in our industry is to become complacent. Then again, we should never become complacent in any facets of our lives.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Ayodele-Makun
    Pre-Sales Technical Consultant at a tech services company with 10,001+ employees
    Consultant
    Top 5Leaderboard
    Active Online Community Provides Guidance, Decreasing Learning Curve

    What is most valuable?

    The drag and drop in development, design and usage; the Show Wizard feature.

    How has it helped my organization?

    As a BI and data visualization enthusiast and provider, I have compared Tableau against other BI and data visualization tools. It provides tremendous ease of use and a shorter learning curve when compared to the rest. Provides astonishing visualizations as well.

    What needs improvement?

    The user interface and ease of use requires a bit of a learning curve to pick up. No drag and drop functionality at the development stage, unlike its competitors.

    The data preparation is quite good but not as powerful as the one I use or would recommend for data manipulation and cleansing as well. Tableau seems to focus on the data visualization end and provides, or has partnered with, some other software for data preparation.

    For how long have I used the solution?

    Three years.

    What do I think about the stability of the solution?

    None at the moment.

    What do I think about the scalability of the solution?

    Tableau, as noted above, does not provide much in terms of data preparation. Handling of large volumes of data sometimes does not work well with this all-in-one purpose tool making it less ideal for business users.

    How are customer service and technical support?

    The Tableau online community is rich and vibrant and provides quick guidance on getting started with the basic use of Tableau.

    Which solution did I use previously and why did I switch?

    None.

    How was the initial setup?

    The initial setup is pretty straightforward for personal use, except when looking at deploying on local premises. Doing so entails some configuration during the installation process.

    What's my experience with pricing, setup cost, and licensing?

    Tableau pricing and licensing is on the high side for a small company, but it’s competitive among its peers. They offer a monthly subscription for their cloud service.

    Which other solutions did I evaluate?

    As a consultant in the area of Business Intelligence and data analytics, I have personally evaluated BI tools such as QlikView, Qlik Sense, Power BI and MicroStrategy.

    What other advice do I have?

    Invest in the memory and RAM of the PC or server you intend to use with Tableau. Though most database sources are available for connection, you should still ensure you have all the necessary resources and connectors installed for proprietary databases.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user338343
    Advisor at a retailer with 501-1,000 employees
    Real User
    Provides Dynamic Adjustments Of Measures And Dimensions And GUI Makes It More User-Friendly

    What is most valuable?

    Tableau is one of the most intelligent and dynamic visualization tools I have worked with. It provides dynamic adjustments of measures and dimensions. The reason this is useful is that it gives a business user multiple dimensions of data to look through. From these you can infer interesting business operation data characteristics.

    How has it helped my organization?

    Operational improvements have resulted from the efficient creation of ad hoc data visualizations in a timely manner.

    What needs improvement?

    The key feature of Tableau that has room for improvement is its performance with structured and unstructured data. I'm not sure I would suggest that Tableau go for a hardware oriented solution for this. Nevertheless, that would not be a bad approach to enhance the product and align with current marketing trends and its competitors.

    For how long have I used the solution?

    Three years.

    What do I think about the stability of the solution?

    There were few issues with the stability of the product when there were features such as built-in data processing using TDE (Tableau Data Engine).

    What do I think about the scalability of the solution?

    Not a lot here. Pretty scalable.

    How are customer service and technical support?

    I would rate it as between very good and excellent.

    Which solution did I use previously and why did I switch?

    Yes, we used MicroStrategy in the past. One of the reasons for the switch was to have more ad hoc data visualization and a more user-friendly tool for business; one which involved less coding and more GUI work.

    How was the initial setup?

    The initial setup was not so straightforward. We had minor issues installing it across the enterprise, due to diverse technology in different business units. But none were actual showstoppers.

    What's my experience with pricing, setup cost, and licensing?

    The pricing and licensing are generally high with Tableau. I thoroughly encourage their recent initiative of going to a “Tableau as a Service” business model, which aligns well with enterprises and also small and medium sized organizations. It even works for individuals who would like to learn Tableau and its core strengths.

    Which other solutions did I evaluate?

    We did evaluate QlikView. We actually have both in place, for various reasons.

    What other advice do I have?

    The key point is if you would like to have faster, ad hoc and quick data visualizations, I would strongly recommend Tableau. But for enterprise-wide deployment and migration across different environments, I would say Tableau has room to improve further.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    it_user720510
    Consulting Head
    Vendor
    Provides Many Alternatives For Presenting And Understanding A Business​

    What is most valuable?

    Fluent expressions are beautiful. It provides many alternatives to present and understand business.

    How has it helped my organization?

    I have been in many project manager roles in BI system development, and I have experience with most BI tools during the last 20 years. In most cases, I had to use web development to cover areas the BI tools couldn't handle. But Tableau can solve most of my customers' requests with fluent alternatives.

    What needs improvement?

    All area where business insight is needed. Also, I would like to see improvement in server capacities.

    For how long have I used the solution?

    Two years.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    Excellent. When I or my customers had questions, Tableau customer support addressed the issues quickly, and in the local Korean language.

    Which solution did I use previously and why did I switch?

    I have experience with other BI solutions, but all of them had many limitations with respect to all my customers' requests. But Tableau is able to handle them.

    How was the initial setup?

    Very simple and easy.

    What's my experience with pricing, setup cost, and licensing?

    Tableau is very good as a starting point for a BI system and environment with relatively low cost. But it's not easy to expand to enterprise level because there is no discount pricing strategy.

    Some customers choose Tableau for small systems, but they choose other solutions for enterprise requirements, to reduce costs, even though they know Tableau is a better product.

    Which other solutions did I evaluate?

    No.

    What other advice do I have?

    It's very easy and an excellent solution. Even though this solution is, in my opinion, the best BI solution in the world, they are continuously developing their product, improving with every upgrade (and even with the minor upgrades).

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    Peter Birksmith
    (2IC) Senior System Analyst at a insurance company with 10,001+ employees
    Real User
    Top 20
    Provides the story behind the data giving stakeholders the necessary insights and metrics

    Pros and Cons

    • "The ability to deploy is the added ability to centralise the Tableau repository for all Tableau Developers."
    • "We did have issues with Tableau 10.1 server with the brokers failing on heavy load but since moving to 10.2, then to 10.3, this issue seems to have been resolved and the environment is now quite stable."

    What is most valuable?

    Operations Perspective:

    The most valuable aspect of this product is the ease of deployment from the Tableau Desktop to the server, providing the ability to either connect live to a data source or create a cached dataset that can be published and updated separately. The deployment of a Tableau Workbook can even be packaged up and sent to someone with a Tableau Reader installed. This makes the solution very agile and scalable.

    The ability to deploy is the added ability to centralise the Tableau repository for all Tableau Developers. We have initiated a central shared directory for each Tableau platform, Dev, UAT, and PROD with each containing subdirectories for each Tableau Site and Project. Being a financial institution we must provide data segregation to comply with legislation and Data Governance policies enforced by brand segregation.

    Development Perspective:

    Ease of use is the most common call out from the developers. There is a thriving user group online that provides any number of ways to build reports quickly and easily, but the most important ability is to allow the Developer to storyboard the information in a dashboard. Tableau provides the developer a means to provide captions and business information on the dashboard to tell the story of each Workbook. This ability to break down a complex Workbook into an easy to digest narrative provides the business stakeholder a way to really understand and discover the story behind the data giving them the necessary insights and metrics.

    How has it helped my organization?

    Tableau has provided the organisation a means to allow business people to explore their data at their pace. They can either review the reports online, or on their Tableau Reader or they can download it into other formats for use in data analysis. The key insights and graphic representations through the dashboards has also provided them a quick and painless overview of their current status, whatever that may be.

    What needs improvement?

    At this stage, we haven’t had any suggestions since moving to Tableau 10.3, so there may be improvements requested further down the line.

    For how long have I used the solution?

    Six years.

    What do I think about the stability of the solution?

    We did have issues with Tableau 10.1 server with the brokers failing on heavy load but since moving to 10.2, then to 10.3, this issue seems to have been resolved and the environment is now quite stable.

    What do I think about the scalability of the solution?

    This is no longer an issue in Tableau 10.3.

    How are customer service and technical support?

    A nine out of 10. With all first line support, sometimes these support people need to read the question a couple of times before responding, but this is typical of any first line support for any vendor.

    Which solution did I use previously and why did I switch?

    We are still using another solution. However, this will be shutdown next year due to the decline in development on this platform. The development cycle on this legacy platform has been too slow for any type of turnkey solution and the end result did not provide a proficient self-service capability that satisfied the customer. Performance has been another factor in this platforms decline.

    How was the initial setup?

    The initial setup of Tableau had been developed with a DevOps lens. I wanted to build a platform that had rigor and a platform with a level of governance of aspects which could guarantee report certification and certainty for the business stakeholder. These processes were carefully thought out even before the product was installed.

    Once the process was developed and tested, we rolled out the solution to the business with a migration form for developers to fill out as we needed to meet audit policy guidelines and brand segment legal requirements. We allocated several business people to be software advocates whom were familiar with the migration requirements and liaised with the business to guide them in their approach to using the Tableau solution.

    After six years, we can confidently say that any report in production is guaranteed to be correct (within limits) and the data source has been certified for provisioning.

    At the time, this did have pushback from the vendor, but we’ve seen the chaos caused in other organisations that we mitigated right at the start.

    What's my experience with pricing, setup cost, and licensing?

    Buy 50 at a time. Project your use base every three months, and project your requirements forward, so you can meet demand for licenses by having them available.

    We have also added the vendor into our internal order system for ad hoc requests that we meet the needs of those that want a license on their own terms.

    Which other solutions did I evaluate?

    Actually no. This was a spontaneous purchase by an executive and we basically ran with it.

    What other advice do I have?

    I’d strongly advise going to the forums, attending the Tableau conferences, and ask questions about governance, report certification, and capacity. These questions and the corresponding answers should guide you on how you would best implement your own solution. We did not want to be dictated to by Tableau to install it as a free for all. We wanted to future proof the product and provide certainty around the reports being developed and deployed to the business.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user690216
    BI & New Project Profesional at a insurance company with 10,001+ employees
    Vendor
    Initial setup is ​straightforward, because of the quality and consistency of data

    What is most valuable?

    Visualization and user friendly. Visualization: How you sell your ideas or your message, for example, integrate D3.js graphs.

    Traditionally bars or line graphs are useful, but they make a difference when presenting your important ideas. The vision of Business Intelligence creates a rupture between old-school (like IBM, Oracle, etc) and new guys (Tableau, TIBCO, and SAP Lumira) and new forms to work with: structured and unstructured data.

    How has it helped my organization?

    Interaction between information/data and final user.

    What needs improvement?

    Preparation and consolidation of data. Many organizations needs prepare data, changes formats or consolidate sources. ETL jobs waste a lot time and sometimes is unproductive.

    For how long have I used the solution?

    Two years in my company.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How are customer service and technical support?

    An eight out of 10.

    Which solution did I use previously and why did I switch?

    Excel.

    How was the initial setup?

    Straightforward, because of the quality and consistency of data.

    What's my experience with pricing, setup cost, and licensing?

    It's transparent; no hidden costs.

    Which other solutions did I evaluate?

    Yes, IBM Cognos, BusinessObjects, SAS, TIBCO, and Qlik.

    What other advice do I have?

    Make your decision based on your own culture, quality of data, and champion for the project.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    BI Expert at a tech services company with 5,001-10,000 employees
    Consultant
    Access To Datasets Which Explore And Continuously Push The Envelope On New Inquiries

    Pros and Cons

    • "The Web Editing capabilities allow us to grant end users enough capabilities for them to do self-serve discovery without the added cost of needing to get everyone desktop licenses."
    • "At the organizational level, increasing the servers' capabilities to support us as an enterprise tool."

    What is most valuable?

    Data connectivity, data transformation, and web editing, because being able to connect to a variety of data sources and bring them together, and store that dataset in an environment where others can also access it, consistently, drives a lot of self-service within the organization without a lot of fear of dispersion of truth. The Web Editing capabilities allow us to grant end users enough capabilities for them to do self-serve discovery without the added cost of needing to get everyone desktop licenses.

    How has it helped my organization?

    Still working to get properly implemented at my current organization. However, it has helped my previous locations be able to get a pre-built visualization that anchors them on the truth, with access to datasets for them to explore and continuously push the envelope on new inquiries. The more questions we ask, and get answers to, the more informed we are to make better decisions, which leads to revenue growth and cost reductions.

    What needs improvement?

    At the organizational level, increasing the servers' capabilities to support us as an enterprise tool: data management, semantic layer, and integration with other collaboration tools. At the analyst level: Better connection with Python data frames.

    For how long have I used the solution?

    I have used it since 2011.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    Yes. In earlier versions, it was tough to scale without a lot of expense. With the addition of Web Editing, you can control your costs better and keep your usage to the things they do the most frequently. Still experiencing challenges in the VM world, but sounds like they are exploring options to address this.

    How are customer service and technical support?

    If you are fortunate enough to have a dedicated technical guy, it is great. If you have to work through the common help desk, it is tough. In most cases, analysts have problems they need to solve right away; having them spend hours pouring through KB files to only find something similar, but not exact, and then waiting 5-10 days to get resolution from a help desk agent generates a lot of frustration on the team.

    Which solution did I use previously and why did I switch?

    Several companies ago, we were using Cognos and switched to Tableau due to ease of deployment, total cost of ownership. At my last three places, Tableau was already in-house.

    How was the initial setup?

    Not applicable.

    What's my experience with pricing, setup cost, and licensing?

    Really work across the organization to understand the user personas of your audience. Who is a builder, who is an audience member? Being able to set up the server licensing right (core vs user seats) is the fastest way to manage your costs. Paying for users you never setup or buying expensive desktop licenses for users who can solve their users with web editing on the server are the two biggest expenses.

    Which other solutions did I evaluate?

    Not applicable.

    What other advice do I have?

    First and foremost, outline the value proposition of BI. Getting a plan on whether you are going to go with a centralized, decentralized, or blended approach will help aid you in how you can maximize the tool. On its own merits, it is a great tool. Most failures come from a mismatch in the organizational needs and the implementation approach.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director, Analytics at a retailer with 1,001-5,000 employees
    Vendor
    Has Ability To Share Reports And Analyses Quickly

    What is most valuable?

    Rapid visualization of data Interactive views connecting multiple data sources Reduces need for IT cycles (hours vs. weeks to create report) Ability to analyze problems quickly Ability to share reports and analyses quickly

    How has it helped my organization?

    Ability to focus staff on more analysis versus reporting More/Better/Faster analysis by staff

    What needs improvement?

    Pace of improvement to product has slowed. Most additions are now just nice to have.

    For how long have I used the solution?

    More than eight years.

    What was my experience with deployment of the solution?

    No.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How is customer service and technical support?

    What is most valuable?

    • Rapid visualization of data
    • Interactive views connecting multiple data sources
    • Reduces need for IT cycles (hours vs. weeks to create report)
    • Ability to analyze problems quickly
    • Ability to share reports and analyses quickly

    How has it helped my organization?

    • Ability to focus staff on more analysis versus reporting
    • More/Better/Faster analysis by staff

    What needs improvement?

    Pace of improvement to product has slowed. Most additions are now just nice to have.

    For how long have I used the solution?

    More than eight years.

    What was my experience with deployment of the solution?

    No.

    What do I think about the stability of the solution?

    No.

    What do I think about the scalability of the solution?

    No.

    How is customer service and technical support?

    Customer Service:

    I haven't really needed customer service. Help from the sales staff is okay at first. The community is amazing. You can google any question and usually find an answer.

    Technical Support:

    I haven't really needed tech support.

    How was the initial setup?

    Very straightforward. A lot of free training available online.

    What about the implementation team?

    In-house. Easy!

    Which other solutions did I evaluate?

    • Spotfire
    • MicroStrategy VI
    • Qlik
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    User at a energy/utilities company with 1,001-5,000 employees
    Vendor
    Fast and easy data exploration that needs a fast DB or storing in proprietary format

    What is most valuable?

    Easily visualize data.

    How has it helped my organization?

    I'm able to prototype charts/dashboards in hours vs days or weeks with other tools (mainly Excel). Doesn't require me to think about the level of aggregation that I'm going to need as it deals with large data sets. Blends disparate datasets together which is awesome for plan vs actual reports where the data is a two different levels of granularity.

    What needs improvement?

    Needs a metadata solution plus some enhanced ETL functionality.

    Edit: v9 introduced some light metadata solutions that are helpful from Excel.

    For how long have I used the solution?

    4 years

    What do I think about the stability of the solution?

    None.

    Which solution did I use previously and why did I switch?

    Initially used Tableau at a large electric utility where we were largely using Excel. Utility had bought into SAP BusinessObjects but IT had locked down these tools so much that all we had was Excel. Used to work at BOBJ myself but I haven't used their tools in while. We're going with Tableau right now because it works for our dept and we could get it working quickly and without an enormously long and expensive project to get IT involvement.

    Now I work for a small start-up but one of the first things I did was to get a copy of Tableau. 

    How was the initial setup?

    Very easy to build with a rudimentary understanding of databases and data.

    What's my experience with pricing, setup cost, and licensing?

    So far we're just using the Tableau Desktop, so just the licenses for that. The Reader is free to deploy. We've just started to pilot Server.

    What other advice do I have?

    Everyone is always impressed with the charts that Tableau can produce. As well as the ability quickly modify them.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user552978
    Senior Principal at a tech services company with 1,001-5,000 employees
    Consultant
    We use it for data visualization, predictive analytics, and forecasting.

    What is most valuable?

    • Ease of use
    • Data visualization
    • Predictive analytics and forecasting

    How has it helped my organization?

    We are a consulting company, so we could use it internally. However, this is more for other clients. It does help those clients in analyzing their data.

    What needs improvement?

    There are certain things that I would want it to do, but it wouldn't be something that I could easily describe.

    For how long have I used the solution?

    I have been using this solution for around three years.

    What do I think about the scalability of the solution?

    It all depends. You have to make sure that you've designed the data part well. It is doing better at handling scalability. In other words, you can throw more users at it and it shouldn't impact the system performance.

    How was the initial setup?

    The setup part depends on what Tableau products you're using. For Tableau Desktop Developer, the setup was very straightforward.

    What other advice do I have?

    Make sure that you have your requirements and your use cases. You need to know what exactly you are trying to solve. You need to know the story that you are trying to tell. The business needs to know.

    If you are an IT organization, then you need to understand what the business is trying to do before you just go and start using the product.

    Tableau was able to handle the challenges that we've had, in terms of reporting and analytics. It's flexible enough, so that you can bring in other data and be able to quickly marry that data with what you have, report on it, and be able to tell the story that the business wants fairly quickly.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Consultant at a financial services firm with 5,001-10,000 employees
    Consultant
    Easily the most user-friendly (particularly for non-technical users) BI Tool I’ve ever used.

    What is most valuable?

    Extraordinary ease of use, easier to use than any competitor product I’ve used in 15 years or so I’ve worked on MI/BI.

    Since I originally wrote this, I have found the mapping on Tableau has been extremely useful and easy to use, particularly that it includes very good geocoding for the UK. In terms of the UK, the support and community here is also exceptional and I know that I don't have to trawl through sites endlessly to find solutions, the community is one of the strongest I've seen thus far in BI

    How has it helped my organization?

    Speed of data discovery and accelerated our ability to remodel our data and improve our existing ETL processes.

    What needs improvement?

    Expansion of number of visualisations, as well as potential for straight to dashboard function, rather than design individual visualisation – these are, however, genuinely not priority to amend.

    Having used another software for a reasonable period of time, I wonder about the chances of incorporating other languages, such as d3.js in future releases (NB I'm still using 8.3)

    For how long have I used the solution?

    ~3 years

    What was my experience with deployment of the solution?

    This was a Proof of Concept rather than full roll-out.

    What do I think about the stability of the solution?

    No, but important to note it was PoC.

    What do I think about the scalability of the solution?

    No, but important to note it was PoC.

    How are customer service and technical support?

    Customer Service:

    Excellent.

    Technical Support:

    Exceptional, probably the best user community I’ve ever seen in nearly 15 years of working in MI/BI/Analytical roles.

    Which solution did I use previously and why did I switch?

    Currently use an alternative provider, looking to switch to a newer more empowering piece of software, an alternative to Tableau was selected at a Global CIO level.

    How was the initial setup?

    Extremely simple. Download a package, enter a key post purchase and that’s it. Very easy.

    What about the implementation team?

    Vendor team – they had (and indeed have) significant knowledge of the product and continue to share best practice tips and knowledge through their e-publications.

    What's my experience with pricing, setup cost, and licensing?

    Standard software license cost to setup initially and an optional maintenance fee which include version upgrades. On balance, the costs of software balance nicely against the user experience because you probably wouldn’t need to spend a great deal on training as the product is straightforward to use. I continue to use Tableau in my free/personal time but have been using Tibco Spotfire much more frequently in my professional capacity, so will look to update my review of that software as well

    Which other solutions did I evaluate?

    Evaluated numerous different BI tools, including but not restricted to Cognos, Jaspersoft, Pentaho, Tibco Spotfire.

    What other advice do I have?

    Assess the scalability using the Server set up, engage users of the tool independently through the Tableau Community for their ideas and advice on the pro’s and con’s of the tool. Even the biggest evangelists will be honest enough to tell you where it doesn’t meet their expectations.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Delivery Planning & Implementation at a comms service provider with 11-50 employees
    Vendor
    The most valuable feature of Tableau is the possibility to provide an overall view of the analysis done and let the users get the visualization the way they need/want.

    What is most valuable?

    The most valuable feature of Tableau is the possibility to provide an overall view of the analysis done and let the users get the visualization the way they need/want.

    Another valuable thing about using Tableau is that you just need to create the dashboard once. Any type of data update is done automatically.

    It is also possible to combine many different types of data sources on a single data connection.

    How has it helped my organization?

    When I started using Tableau, one report that provided customer perception feedback involved a lot of manual effort, and every single month the historical number changed. Using an automatic way to analyze and provide the results increased accuracy to about 98% and reduced 99% of the rework.

    What needs improvement?

    There is still room to improve visualization when more than two dimensions are synchronized. Sometimes when you need to use more than one measurement from 2 different data sources, you won't be able to show the values.

    Also it would be nice if it was possible to have more than one type of maks used on a single sheet, e.g. use trafic light together with text.

    For how long have I used the solution?

    I have used it for about five years.

    What was my experience with deployment of the solution?

    I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

    What do I think about the stability of the solution?

    I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

    What do I think about the scalability of the solution?

    I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

    How is customer service and technical support?

    Customer Service:

    I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues.

    Technical Support:

    Every time I needed support directly from Tableu, their response took less than four hours to contact me back with an initial solution to my problem.

    How was the initial setup?

    I get the first draft of our dashboards already done. Because it is a really friendly user tool, it didn't take too long for me to start developing my dashboards. Of course, after a while, I developed my skills and it became even easier.

    What was our ROI?

    I can say that it took about six months for Tableau to payback the investment done just by the fact that it reduced 99% of the rework for a single report.

    What's my experience with pricing, setup cost, and licensing?

    If you are a student Tableau provides a 1 year license for desktop version. You can also publish your work on Tableau Public.

    What other advice do I have?

    I strongly recommend using the trial version of Tableau before buy it. If you are not the type of person that is familiar with programming scripts, this is the perfect tool. It is really simple to create the first views, even though it will take a while to understand how some of the details work. Watching the tutorial videos helps too.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior HR Analyst at a financial services firm with 501-1,000 employees
    Real User
    The ease of blending data from multiple sources has allowed us to bring a different level of questions to the meeting table.

    Pros and Cons

    • "The data blending capabilities is a huge factor for our team."
    • "Formatting controls could use some improvement."

    What is most valuable?

    The data blending capabilities is a huge factor for our team. The ease of blending data from multiple sources has allowed us to generate new insight and bring a different level of questions to the meeting table. The type of dashboards we have been able to create have made it easier for individuals who are not use to looking at data to navigate and drill into their own material to find answers or ask questions they never thought to ask in the first place.

    How has it helped my organization?

    We’ve been able to replace several manual spreadsheet reports that took hours for individuals to complete. With Tableau Server and some automation processes put in place, those reports are now automatically delivered to the end users, saving time and money. We can also develop reports much faster than in the past plus provide an interface to a database which in the past might not of been used as much due to the lack of technical skills to write the queries.

    What needs improvement?

    Formatting controls could use some improvement. We’ve found that to be the most confusing part of developing reports, at least until you get use to where all the controls are at and how to use them. Ideally, making a user-friendly interface for formatting the worksheets and dashboards would be a big improvement and time saver. Recent version upgrades have added some new features such as being able to change the format for your entire workbook all at once. Still a work in progress though.

    For how long have I used the solution?

    I have used it for eight years and sever administrator for 2 years.

    What was my experience with deployment of the solution?

    Deployment and stability have been flawless so far. We’ve not encountered a data set that has slowed the software down and we use records with millions of rows. There is no clear-cut line of determining when best to consider switching over to an enterprise-wide model vs. per license, so there could be a better way of informing their customers on when to flip that switch.

    What do I think about the stability of the solution?

    We have never experienced an issue with the server software or any technical problems with the desktop or interactor licenses.

    What do I think about the scalability of the solution?

    Once others in the company start seeing what it can do they immediately ask what needs to happen so they can get a license. We started down the path of looking at core enterprise licensing but were told the company is moving away from that model and sticking with a per user/license structure. Depending on how many in the company want to start using the software plus needing the additional interactor license to access the server the purchases can add up quickly.

    How are customer service and technical support?

    Customer Service:

    Very little need to contact their customer service but when I did they were professional and quick to respond.

    Technical Support:

    Both customer service and technical support have been excellent. Sales reps have been very nice to work with and you don’t end up with that used car salesmen feel. In fact, we typically meet with our reps about 3-4 times a year and have been extremely supportive.

    Which solution did I use previously and why did I switch?

    No - most of our reporting was done between MS Excel and MS Access.

    How was the initial setup?

    Setup was extremely easy. Essentially a plug-and-play right out of the box.

    What about the implementation team?

    We implemented it in-house. Implementation was easy in comparison to other systems we’ve worked on in the past. QA testing was seamless and found no integration issues.

    What was our ROI?

    We’ve found quite a bit of savings using Tableau, based on the time it takes to develop ad-hoc reports, changes in process due to new insights and report automation.

    What's my experience with pricing, setup cost, and licensing?

    Best advice on pricing is to anticipate the desire for more licenses once the results of this product are acknowledged in other parts of your company. Note that for others to interface with a published report on your server, they need what’s called an interactor license. We acquired several guest interactor licenses in order to lend out to departments so they can see the benefit of accessing their reports on the server vs. static reports. This encourages them to purchase their own interactor licenses or at least plan to purchase when preparing their budgets for the following year.

    Which other solutions did I evaluate?

    We evaluated several potential software systems such as Visier, Lumira, and Qlik, but found Tableau the easiest to use for individuals who did not need to have a programming background. Plus, the freedom to develop from a blank canvas with data that could be from any corner of the company appealed more to our team than working with a set of canned metrics to one specific department.

    What other advice do I have?

    The annual Tableau customer conference is a huge learning opportunity for new and seasoned users alike. The week-long conference provides a large number of workshops to help increase your skills and many of these sessions are hands-on training. Also a great way to network with other users and see how they are using Tableau.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    CEO with 1,001-5,000 employees
    Consultant
    Top 20
    Geo-encoding, shape content, cluster analysis, and cross-DB joins are helpful.

    What is most valuable?

    I have been using Tableau since 2006; 3.5 years as an employee of Tableau Software and 7 years as a trainer/consultant. The more robust features include improved geo-encoding. Shape content is a big winner, as is cluster analysis. Cross-DB joins are helpful, as well. A huge improvement is the ability to render DV to any device from phone to PC.

    How has it helped my organization?

    As a training organization, the subject of improving organization functions is somewhat opaque. The overall view is that we see software as a service as the big win for any client. Note well: To truly realize organizational change, top management must embrace the use of Tableau.

    What needs improvement?

    • 100% in the cloud.
    • Reduce the price once in the cloud.
    • Go back to emphasizing simplicity.

    For how long have I used the solution?

    I have used it for 10 years.

    What was my experience with deployment of the solution?

    We have not encountered any deployment issues; still fast and easy overall.

    What do I think about the stability of the solution?

    We have not encountered any stability issues. The QC process seems to improve with each major release.

    What do I think about the scalability of the solution?

    We have not encountered any scalability issues.

    How is customer service and technical support?

    Customer Service:

    On a scale of 1 to 10, customer service is an 8. It is helpful to hear a tel call from support but not without advance notice. Also, some of the new support folks are not up to speed with more challenging subjects.

    Technical Support:

    There are no 10s in real life; technical support is 8.5.

    How was the initial setup?

    Initial setup was not complex at all.

    What was our ROI?

    Generally, assessing ROI is a very open-ended question. Real ROI if that significant will never be revealed. Day-to-day savings are in time savings, which are viable, to say the least.

    Which other solutions did I evaluate?

    We do studies for firms as part of our services. QLTek is still viable but more and more we are hearing about Power BI. Carolina Health Systems just adopted Power BI to replace Tableau due to server costs.

    What other advice do I have?

    We find that there is a new type of Tableau user emerging. These new users do not abide by the tenets of data visualization by thought leaders like Stephen Few. Hence, we created a blog for an open discussion comparing the work of the artist Jackson Pollock with this new generation. That blog is accessible below.

    http://www.viainsights.com/Blo...

    Note well: VIA Insights has no formal relationship with Tableau; we are completely independent.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director of Analytics at a tech services company with 51-200 employees
    Consultant
    Easy to use and does not require IT skills.

    What is most valuable?

    Tableau Desktop - The product is easy to use, and does not require IT skills. I can create dashboards and connect to databases very easy and quickly.

    How has it helped my organization?

    We experienced an 80% reduction in the amount of time it takes to prepare reports and dashboards using Tableau. Before that, we had to use Excel spreadsheets and that consumed a lot of time to prepare data monthly. In addition, there was a problem related to the amount of lines in Excel that are not enough for our database.

    What needs improvement?

    I’d like to see a better ETL preparation engine.

    For how long have I used the solution?

    I have been using Tableau Desktop and Tableau Server for four years.

    What was my experience with deployment of the solution?

    The product is very stable and ease to deploy. We can deploy an enterprise solution in two days.

    How are customer service and technical support?

    Technical support is very helpful and provide quick answers. In addition, their technical support is in many languages, which is very helpful when you face some issues.

    Which solution did I use previously and why did I switch?

    I previously used QlikView and MicroStrategy, and they are not as friendly as Tableau for the end user. If you do not have IT skills, you probably will be stuck with a basic level of visualization.

    How was the initial setup?

    For simple and more complex setups, it is easy to set up the product without too many issues.

    What about the implementation team?

    If you want to start with Tableau Desktop, you can choose an in-house implementation, but if you are going to set up an enterprise solution, my advice is to use a vendor team to support your implementation. It will be faster.

    What's my experience with pricing, setup cost, and licensing?

    The pricing and licensing model is very simple. There is one price for Tableau Desktop and two types of enterprise prices. You always know which price you are going to pay.

    What other advice do I have?

    If you have a lot of databases to bring together, you might experience some ETL issues. But in the next release, version 10, the product will have a cross-join database, and that will help a lot to bring in many datasources.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
    ITCS user
    Solution Architect at a tech services company with 1,001-5,000 employees
    Real User
    It helped us deliver dynamic visualizations and dashboards to our clients. Performance degraded when we scaled up backend data.

    What is most valuable?

    The most valuable feature of this product is its visualizations.

    How has it helped my organization?

    It helped us deliver highly dynamic visualizations and dashboards to our clients.

    What needs improvement?

    It is not scalable at the enterprise level. Performance degraded massively when we scaled up backend data.

    They have not developed a feature to re-use components.

    For how long have I used the solution?

    We have used Tableau for over one year.

    What do I think about the scalability of the solution?

    Performance degraded while scaling up the database.

    How are customer service and technical support?

    Customer service is average.

    Which solution did I use previously and why did I switch?

    SAP BusinessObjects does not offer similar visualization. Tableau’s visualizations are definitely a plus.

    How was the initial setup?

    Initial setup was straightforward.

    What about the implementation team?

    In-house and client site implementation. Product manuals helped achieve it.

    What's my experience with pricing, setup cost, and licensing?

    The per-user licensing model needs to be improved, based on the type of user. Currently, all users have to pay the same price, irrespective of user type.

    What other advice do I have?

    It is very good for local standalone databases. Enterprise-level implementation degrades performance.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Engineer Business Intelligence with 10,001+ employees
    Real User
    We already had an ETL solution in place, so Tableau complemented it well for our use cases.

    What is most valuable?

    There are many features which I can speak about, but its overall ease with which you can analyze your data within a couple of clicks is an outstanding feature. Also, the stunning visualization with lots of statistical options, makes it a valuable product.

    How has it helped my organization?

    When we started with Tableau, it was basically used for converting existing Excel reports. But later on, after exploring the features and with latest releases, it had a greater impact on the way we interact with the data. We were able to connect the data from different source of data together. We were able to relate the defects, quality and cost aspects of the products of our company from different regions in a much more efficient way. The visualizations gave a better picture of the current state of affairs and we got an idea of what needs to be improved in the line of business. Now, Tableau has become an integral part of our organization for any analytical solution.

    What needs improvement?

    Tableau comes out with one major release every year and minor releases frequently, which is very good. Also, most of the changes are done based on the ideas posted on the community, which means it listens to the user base to come up with the changes, which is phenomenal.

    As far as the changes I would like to see, they could improve performance with respect to big data connections and cube data sources. Many users in my organization feel that Tableau is great with RDBMS, but with Hadoop or cube data sources, the performance is not so great.

    For how long have I used the solution?

    I have been using Tableau for nearly four years for the majority of my reporting and analytical solutions.

    What was my experience with deployment of the solution?

    We did not face any issues with deployment, stability or scalability. The deployment was simple and we have not faced any issues until now.

    How is customer service and technical support?

    I would rate customer service and technical support as 9/10, excellent. The turnaround time for any issue is very good.

    How was the initial setup?

    The initial setup was straightforward. The only thing you have to check is for hardware compatibility. The rest is very simple, with just a click of a button.

    What about the implementation team?

    As implementation is simple, we preferred an in-house team. But you will get assistance from a vendor team if required.

    What was our ROI?

    ROI depends on how effectively you utilize the tool and explore the data.

    What's my experience with pricing, setup cost, and licensing?

    Pricing of the tool would be expensive for any small organization. I would suggest sitting with the vendor's relationship manager to discuss your strategy and the pricing model you’re looking for.

    Which other solutions did I evaluate?

    We explored other tools such as QlikView and Pentaho, but Tableau stood out in terms of its ease of use, great visualizations and simplicity. We already had an ETL solution in place, so Tableau complemented it well for our use cases.

    What other advice do I have?

    Tableau is more than a reporting tool; it has the analytical capabilities which need to be explored efficiently to get the best out of the tool. If you just want to replicate an Excel report, it would not help much in terms of ROI.

    Tableau is a very good analytical reporting solution. It is improving its features with every release.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Assistant Manager at a pharma/biotech company
    Vendor
    We used it to automate the visualization process, so there are no longer manual errors. It didn't cater to each and every requirement within the team.

    What is most valuable?

    The dashboard with graphs is this product’s most valuable feature.

    How has it helped my organization?

    Previously, we were maintaining an Excel file for graphs and tables. With Tableau, dashboards are released and we have requested employees to access the data directly from the dashboard. Also, now the process is automated, so there are no manual errors.

    What needs improvement?

    I feel Tableau didn't cater to each and every requirement within the team. For example, we have an SSAS cube and I don't remember that I could connect that in Tableau. Maybe in the latest version this has been taken care of.

    For how long have I used the solution?

    I used it for 18 months.

    What was my experience with deployment of the solution?

    I did not encounter any deployment, stability or scalability issues.

    How are customer service and technical support?

    Technical support was very good. 7/10.

    Which solution did I use previously and why did I switch?

    I had been using SSRS, but the company where I worked had started using Tableau before I joined it.

    What other advice do I have?

    It is a nice product and quick to get started, as compared to other products and technologies.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user349755
    President at a non-profit with 51-200 employees
    Real User
    We used to have to create a SSIS package, then create an SSRS report, and meet with the users a few times before coming up with the final visualization product.

    What is most valuable?

    The ease and speed of creating visualizations and interfaces with any database are this product’s most valuable features.

    How has it helped my organization?

    It is able to provide answers within hours instead of days. Typically, we would have to create a SSIS package to connect to that database, then create a SSRS report and meet with the users a few times before coming up with the final visualization product. With Tableau, we can create all of these in one session.

    What needs improvement?

    It would be great if the licensing cost per user was cheaper.

    For how long have I used the solution?

    I have been using it for one year.

    What was my experience with deployment of the solution?

    We currently cannot use version 9 because we have to wait for our Tableau Server to be upgraded to version 9 first.

    How are customer service and technical support?

    Technical support is good.

    Which solution did I use previously and why did I switch?

    We were previously using SSR for reports and SSIS for retrieving the data.

    How was the initial setup?

    Installing Tableau Desktop was easy.

    What about the implementation team?

    We worked with the Tableau team.

    What's my experience with pricing, setup cost, and licensing?

    I would recommend lowering the licensing cost per user.

    What other advice do I have?

    I would recommend that everyone use this product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user434643
    Senior Business Analyst at a consultancy with 1,001-5,000 employees
    Real User
    The ease with which users can visualize and share data has improved how we look at our metrics.

    What is most valuable?

    The ability to create visualizations of data is the product’s most valuable feature to me because it provides a meaningful view of the data and the metrics used by our clients.

    How has it helped my organization?

    The ease with which users can visualize and share data has improved how we look at our metrics.

    What needs improvement?

    It’s a very basic thing, but being able to copy and paste data elements from the screen would be nice.

    For how long have I used the solution?

    I have used it for nine months.

    What was my experience with deployment of the solution?

    I have not really encountered any deployment, stability or scalability issues. Our issues are not related to the function of the tool, but more to do with attitudes concerning looking at data and metrics.

    What other advice do I have?

    It is well received when people see what it can do in transforming their data and metrics into meaningful displays that allow for greater insights.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user170457
    Assistant Manager - Solution Consulting at a consultancy with 1,001-5,000 employees
    MSP
    I like the geo charts and data connection features.

    What is most valuable?

    Geo charts Dashboards Data connections

    How has it helped my organization?

    Our decision-making process has been streamlined.

    What needs improvement?

    Real-time interactions need more attention. Predictive analytics capability should be increased.

    For how long have I used the solution?

    I have been using it for 1.5 years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How is customer service and technical support?

    I rate the level of customer service and technical support on the high side.

    How was the initial setup?

    Initial setup was straightforward.

    What about the implementation team?

    We implemented it. I prefer in house, as it is the best.

    What other advice

    What is most valuable?

    • Geo charts
    • Dashboards
    • Data connections

    How has it helped my organization?

    Our decision-making process has been streamlined.

    What needs improvement?

    Real-time interactions need more attention. Predictive analytics capability should be increased.

    For how long have I used the solution?

    I have been using it for 1.5 years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How is customer service and technical support?

    I rate the level of customer service and technical support on the high side.

    How was the initial setup?

    Initial setup was straightforward.

    What about the implementation team?

    We implemented it. I prefer in house, as it is the best.

    What other advice do I have?

    It’s about each and every individual and organization.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user522189
    Manager, Finance Operations at a tech company with 51-200 employees
    Real User
    The usability allows a business user to prototype without going through IT.

    What is most valuable?

    The best feature of Tableau is the usability. It allows a business user to prototype something without going through IT and spending a lot of time and money trying to translate requirements. Going back and forth, it allows you to rapidly develop things that you need to analyze the data.

    I also think, as I used SAP Business Objects before that and built out the reports, that you can build almost anything you need to, but it's a little more complicated. I would say Tableau is more like Apple, it just looks nice. It formats things. It just gives it to you in one way, as it assumes that is the way that everybody wants it. So it might be frustrating if Tableau doesn't give it to you the way you want. But usually, it does give it in a good enough way. So, it saves you a lot of time.

    What needs improvement?

    The thing I don't like is the refresh feature . The users can have the web page open and there's a browser refresh every 10 minutes, or every 30 minutes, whatever IT sets as the refresh rate. You lose everything when you have to refresh the page and it may take 30 seconds. So, that's a bit frustrating too. You expect that when you leave a browser page open, you want it to keep that view there.

    I don't know if they've introduced it yet, but there is a connector with Smartsheet. We use Smartsheets a lot for project management and capturing data. We are basically exporting from Smartsheet to Excel, and then creating in Tableau and publishing it. I believe there is a connector now but I haven't actually used it. So that would be one useful feature; more connections to data sources.

    I would sometimes get an error message stating “out of system resources”, but when I checked the RAM/CPU utilization in my laptop, it would appear that I had lots of resources.

    For how long have I used the solution?

    Cisco has been using it for about seven years. Teams that I work with use it. I've contributed to the requirements of building dashboards with IT. I have been using Tableau for about three years.

    What do I think about the stability of the solution?

    There can be a memory hang, or the memory crashes sometimes. I'm not sure, but generally it's stable. I think it's when I build complicated data sets, like too many worksheets or too many reports in my workbook, this can happen, which is annoying.

    What do I think about the scalability of the solution?

    I don't think it is scalable because of the stability issue. I think it's good for desktop; it's quick and dirty, making things you need, and you can actually build some really nice dashboards. It's scalable when you publish it to the server. Also, you can have as many users as you want accessing it. I have some impressions on how much data you can actually use at a time when you're building your reports.

    How is customer service and technical support?

    I think technical support is OK. We have in-house support at Cisco, which is a team that supports Tableau as well, but we can go outside to Tableau support itself if we need help.

    How was the initial setup?

    I found it easy to get started. I'm more of a technical user with an IT background, so I had no problems setting it up.

    What other advice do I have?

    Get started using Tableau as it serves the purpose for most people.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Data Analysis Team Leader at Viber
    Real User
    There are some best-practice shortcuts for tables, which can facilitate implementation.

    Pros and Cons

    • "Easy for beginners to use"
    • "Tableau has many different connectors for different databases. It's very easy to connect to MySQL, SQL Server, Amazon EMR, Presto, Redshift, BigQuery, and so on."
    • "Lacks machine learning algorithms that you can implement using R, SPSS Modeler, and Python."

    How has it helped my organization?

    Three years ago, Viber didn't have any visualization tool to present its massive data inside the company. One month after implementing Tableau, inside Viber we were able to understand much better the business, opportunities and technical problems.

    What is most valuable?

    • Drag and drop: It's easy for beginners to use Tableau as it's very intuitive and simple to create insights.
    • Quick table calculations: There are some best-practice shortcuts for tables, which means Tableau can be implemented very quickly.
    • Data Connectors: Tableau has many different connectors for different databases. It's very easy to connect to MySQL, SQL Server, Amazon EMR, Presto, Redshift, BigQuery, and so on. Just name it and they have the connector; the work they do is very impressive.

    What needs improvement?

    Data science: Tableau lacks machine learning algorithms that you can implement using R, SPSS Modeler, and Python. It has clustering and time-series forecasting abilities which are helpful, but adding machine learning capabilities like decision trees, CHAID analysis and K-means would make this product perfect! Tableau has a connector to R; you can use the ML algorithms there and visualize it back in the Tableau.

    What do I think about the stability of the solution?

    Previous versions suffered from instability but that has been fixed in later versions. The current version has no issues with stability as far as I can see.

    What do I think about the scalability of the solution?

    Tableau is not scalable on the desktop version. On the server version, you can scale it by adding more machines and configuring Tableau to use all of them.

    How are customer service and technical support?

    One of Tableau’s secrets is that they have one of the best tech support in the world of BI. The community of developers is great, with a lot of contributors; very nice and helpful – for beginners and professionals.

    Which solution did I use previously and why did I switch?

    In the past, I used QlikView as the BI solution. It's also a great tool with many features and great support. The problem with QlikView is that it's expensive and it takes longer to implement inside organizations.

    How was the initial setup?

    It's very simple and quick to implement Tableau in an organization; you can have helpful dashboards in a matter of hours.

    What's my experience with pricing, setup cost, and licensing?

    Tableau pricing is low compared to other solutions that are in the market; for small-medium businesses, that would provide good cost-effectiveness. For big business, Tableau could be expensive as having a lot of Tableau server users (entering with a browser to reports) could be a bit expensive.

    Which other solutions did I evaluate?

    We compared Tableau to QlikView, Panorama Necto and TIBCO Spotfire. We evaluated them by:

    • Price
    • Ease of use
    • Speed of implementation
    • Use-case visualizations

    What other advice do I have?

    Don't visualize more than 2M data points in a report. Use extracted data and not a direct connection to the database; it will run faster. Don't use too many sections in a report; 3-4 at most. Make most calculations during the ETL process and not in Tableau; every calculation that Tableau does will make the report go slower.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company with 501-1,000 employees
    Vendor
    It is intuitive. Tech-savvy business people can run with it.

    What is most valuable?

    Various features are valuable. It is intuitive; Tableau have been investing and releasing regularly. A tech-savvy business person can run with Tableau if they have a decent DWH and engineer supporting it. Access rights can quickly get out of hand, but with Tableau's UI and a tech-savvy business person committed to using the product, they can take charge and not have to rely on the tech team.

    How has it helped my organization?

    It is helping to make Makerbot a data-driven company.

    What needs improvement?

    A simple mode for new/occasional users might be helpful. Occasional users will always have trouble coping with such a feature-rich product. Unless you are using it every day, and it is crucial for at least part of your job, the learning curve never flattens out. A simpler "mode" which removes many of the more complex features or just hides them in tool "ribbons" might present a less-daunting interface to aid adoption by the vast majority of users.

    For how long have I used the solution?

    I have used it for four years (released ~5-10 years ago).

    What was my experience with deployment of the solution?

    I have not encountered any deployment issues.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Customer Service:

    Customer service is good.

    Technical Support:

    Technical support is good.

    Which solution did I use previously and why did I switch?

    Domo: inflexible due to lack of expertise and confusing with blurred demarcation between DWH, ETL and BI layers.

    How was the initial setup?

    Initial setup was straightforward.

    What about the implementation team?

    I implemented it myself.

    What was our ROI?

    We achieved ROI in <1 year.

    What's my experience with pricing, setup cost, and licensing?

    Don't buy licenses until there is actual demand - buy a couple of full desktops and a couple of cloud licenses and grow from there ONLY when you have tables/reports/dashboards for users.

    Which other solutions did I evaluate?

    We also evaluated Domo and QlikView.

    What other advice do I have?

    Start ASAP with a tiny cohort of hungry users; let them drive it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user494277
    Director, Strategic Data Analytics at a financial services firm with 501-1,000 employees
    Vendor
    We were able to shorten the delivery of data visualization and analysis projects.

    What is most valuable?

    • Ease of use
    • Efficiency
    • Integration with sources
    • Amazing way to view your data

    How has it helped my organization?

    Data visualization and analysis used to take much longer; we were able to shorten the delivery of the projects by 60%.

    What needs improvement?

    I would like to see improvement in licensing. It is expensive to provide licenses beyond the 10 we already have.

    For how long have I used the solution?

    I have been using it for four years.

    What was my experience with deployment of the solution?

    Our deployment issues are related to cost.

    What do I think about the stability of the solution?

    No, very stable product

    What do I think about the scalability of the solution?

    Yes. licensing costs are an issue

    How are customer service and technical support?

    Technical support is 9/10.

    Which solution did I use previously and why did I switch?

    We didn’t have a data vis solution beyond Excel and MSRS before. I used Spotfire in my business school work.

    How was the initial setup?

    Initial setup was straightforward. I created a data mart, plugged in Tableau and started creating dashboards.

    What about the implementation team?

    A vendor team implemented it. Implementation was pretty straightforward – but our data was cleaned and well thought through. I would say, 80% of time should be spent on designing your data mart (if that’s the route you are taking) with clean data and valid data sources.

    What was our ROI?

    We haven’t calculated ROI, but we know that we shortened the delivery timeline by 60%.

    What's my experience with pricing, setup cost, and licensing?

    Make sure you plan it into the 5 year plan - how many licenses you will need, etc.

    Which other solutions did I evaluate?

    When time came to select a tool for my work, I did thorough research. I downloaded trial versions of both products and selected Tableau based on my user experience and the ratings (Gartner quadrant).

    What other advice do I have?

    Beware of licensing costs, but it shouldn’t deter anyone from using this product. Even if you just use Tableau desktop to provide static data vis’s, it’s worth it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Sr. Database Architect at a tech services company with 501-1,000 employees
    Consultant
    You can publish dashboards with Tableau Desktop and share them throughout the organization.

    What is most valuable?

    You can publish dashboards with Tableau Desktop and share them throughout the organization.

    Mapping really is a very beautiful feature.

    How has it helped my organization?

    Now all managers can interact with the dashboards in real time. This will help them become aware of each KPI in the dashboards.

    What needs improvement?

    I would like to see them add new charts, especially gauges, which are unfortunately not currently available in Tableau.

    For how long have I used the solution?

    I have been using it for more than two years.

    What was my experience with deployment of the solution?

    I have not really encountered any deployment, stability or scalability issues. It’s a great product.

    How are customer service and technical support?

    Customer service and technical support are very good.

    Which solution did I use previously and why did I switch?

    I also evaluated MS Power BI, but Tableau is more user-friendly, not as complicated and not buggy like MS Power BI.

    How was the initial setup?

    Initial setup is straightforward. Just two or three clicks, and the product will be available. :)

    What about the implementation team?

    Implementation was done in-house.

    What other advice do I have?

    Really, it’s a great product, and very interesting. You will love the data you see when you use the product.

    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Tableau reseller.
    ITCS user
    EMEA Business Operations Analyst at a tech vendor with 51-200 employees
    Vendor
    It is easier to communicate ideas to people who are more visual in their thinking. It over-uses custom calculations to do simple format and other changes.

    What is most valuable?

    • Ease of creating visually appealing charts and dashboards
    • Large user community

    How has it helped my organization?

    It is easier to communicate ideas to people in marketing who are more visual in their thinking.

    What needs improvement?

    It over-uses custom calculations to do simple format and other changes. This is time consuming, compared to the actual chart making and holds up the enjoyable process of data discovery.

    For how long have I used the solution?

    I have been using it for 18 months.

    What do I think about the scalability of the solution?

    Obviously, it is not very scalable with large data sets. Hence, it becomes slow and clunky when large data sets are introduced.

    How are customer service and technical support?

    Customer Service:

    7 out of 10. They are helpful but SLAs can be better.

    Technical Support:

    I rate the level of customer service and technical support 7/10.

    Which solution did I use previously and why did I switch?

    Qliktech. We switched because the licensing strategy they used was not useful. It was a per dashboard license which means that if we develop several different dasbhoards the solution was becoming too expensive.

    How was the initial setup?

    Set up is intuitive and instructions on using it are adequate.

    What about the implementation team?

    An in-house team implemented it. I have no special advice.

    What was our ROI?

    At the moment, we have not worked out ROI; it is definitely more productive than using Excel.

    Which other solutions did I evaluate?

    Tableau is more GUI based and intuitive. I don't like to code and this does away with a lot of what its competitors force you to do.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user123252
    Tableau Specialist, BI and ETL Developer at a tech services company with 501-1,000 employees
    Real User
    We use it for supply chain analytics for information on orders, bookings, landed costs freight analytics, and partner scores.

    What is most valuable?

    Tableau is easy to use. It provides us with faster development and deployment. It also produces impressive graphs and charts.

    How has it helped my organization?

    We make heavy use of supply chain analytics to analyze information on orders, bookings, landed costs freight analytics, partner scores, etc.

    What needs improvement?

    We would like to see more advanced data science capabilities like predictive analysis and advanced linear regression.

    Tableau also lacks native financial functions. Also, we would like to see integration with native Hadoop and some standard reporting capabilities beyond the dashboard.

    For how long have I used the solution?

    We have been using Tableau 9.3 for three years, and are currently beta testing 10.0.

    What was my experience with deployment of the solution?

    We have not experienced any issues with deployment.

    What do I think about the stability of the solution?

    We have not experienced any issues with stability.

    What do I think about the scalability of the solution?

    We have not experienced any issues with scalability.

    How are customer service and technical support?

    I rate the technical support as excellent.

    Which solution did I use previously and why did I switch?

    We previously used Enterprise standard.

    How was the initial setup?

    The initial setup is simple and straightforward.

    What about the implementation team?

    We built the implementation in house.

    What was our ROI?

    Pricing is costly when compared to products like Microsoft Power BI. Also, the licensing should be more general.

    What other advice do I have?

    Go ahead and use Tableau.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    BI Architect at a healthcare company with 501-1,000 employees
    Vendor
    Best for Visual Analytics and a Viable Option for Large Enterprises.

    What is most valuable?

    Tableau excels at data visualization and exploration. Terminologies such as a "sheet" are similar to the concept of a worksheet in Excel. Connection to most databases are supported out of the box. These factors keeps the learning curve short for business users. Charts in Tableau are rendered using visualization grammar called VizQL. This enables creating unique and out-of-box charts such as lollipop, sankey, sunburst, etc. The charts you can build in Tableau is only limited by your creativity. In addition, it is relatively to easy build interactivity and pass parameters in your dashboards so you can drill in and progressively reveal more details as the user interacts with data.

    How has it helped my organization?

    Tableau has empowered the business users to get answers to their data questions without relying on IT teams. Rather than following build, wait, and iterate cycle, business teams are able to analyze the data much more quickly and identify opportunities for efficiency and revenue generation. Prior to the adoption of Tableau, data was present in multiple spreadsheet; thus, there was a lack of "single source of truth". This problem was resolved by using "Published Data Sources" residing on Tableau Server.

    What needs improvement?

    Many areas for improvement are in Enterprise features. Some of which are:

    1. A private folder on the server for a user to store his/her files.

    2. A built-in tool for deployment and migration between multiple Tableau Server environments.

    3. Ability to share a "database connection" between multiple Tableau data sources so that one change to connection information will be reflected in multiple data sources which share that connection.

    4. Email distribution: Delivering analytics via emails on enterprise scale is difficult.

    Areas for improvement in Visual Analytics:

    1. Blending improvements: Slow performance when two sources are blended together on a high cardinality dimension. Blending does not support full outer join and does not allow using non-additive measures ( e.g. count distinct, average) from secondary data sources.


    Update for Tableau 10.1: Some of the above are getting addressed in version or in future version as per Tableau road-map declared at Tableau Conference 2016 in Austin, TX. Specifically, there may be features for private folder in future. Tableau migration pains are somewhat alleviated with TabMigrate, their open source tool ( no support) and email distribution is getting better with conditional subscriptions ( 10.1).

    For how long have I used the solution?

    Four years. Eleven years in BI.

    What was my experience with deployment of the solution?

    In my experiences, Tableau deployment has been straightforward when deploying self contained dashboards (called packaged workbooks). However, you need to follow multiple steps to deploy a dashboard to your production server from your development environments.

    What do I think about the stability of the solution?

    Tableau (both Desktop + Server) is one of most stable software I have worked with.

    What do I think about the scalability of the solution?

    Scalability in Tableau depends on many factors such as server configuration, networking, and workbook design. In my experience, the single biggest factor that affects scalability is the dashboard design. Excessive use of quick filters, multiple data sources blended together, long conditional expressions impact scalability. Reading "Designing efficient workbooks" whitepaper is extremely helpful. If your dashboards follow the best practices, it is possible to accomplish near-linear scalability by scaling your Tableau Server horizontally or vertically for large number of concurrent users.

    How are customer service and technical support?

    Customer Service:

    Tableau customer service is very helpful and responsive. Both the customer service and technical support are integrated into their customer portal.

    Technical Support:

    Tableau technical support is very professional and responsive. Many questions are answered in 1-2 business days depending on the severity. However, specific questions such as improving performance fall outside their scope. Thankfully, the Tableau community is one of the most engaged, knowledgeable, and helpful community. If you have a question that is not already answered by the community (very rare), you are guaranteed to receive a response within a few hours.

    Which solution did I use previously and why did I switch?

    Yes. I have prior experience with SAP Business Objects, Lumira, Sisense, as well as javascript charting tools such as Highcharts, D3JS, etc. The biggest reason for switching are: ease of use, agility to deliver insightful answers from your data, and large number of chart types.

    How was the initial setup?

    Initial setup was very straightforward involving running the installer program. I did not run into any issues with multiple versions of Tableau Desktop or Tableau Server.

    What about the implementation team?

    All of my implementation have been in-house working closely with IT team.

    What's my experience with pricing, setup cost, and licensing?

    Tableau pricing is competitive with the other options available in the market.

    Which other solutions did I evaluate?

    Yes. We evaluated Microstrategy v10, Sisense, SAP Business Objects.

    What other advice do I have?

    Before committing to Tableau, it is helpful to list the top problems you are trying to resolve. If most of your needs are in operational business intelligence, you might want to evaluate other tools in addition to Tableau. If you want to analyze data, discover insights, communicate your story with data, or impress your customers with great visualizations, Tableau is by far the best tool.

    For a successful Tableau adoption it is very important to have strong business user support and understanding the importance of data-driven decisions. Without the business user engagement, Tableau is just another tool.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Manager, Business Intelligence at a tech services company with 10,001+ employees
    Consultant
    You can drag and drop dimensions and measures in the view.

    What is most valuable?

    The most valuable feature in Tableau Desktop developer version is the drag and drop feature of dimensions & measures in the view. Parameters and action filters are also great.

    How has it helped my organization?

    Me and my team work extensively on geo-spatial data, wherein we are supposed to deal with shape files and state/city/pincode boundaries. Tableau also provides a feature to make custom geographic shapes, which helped us in delivering a wide range of solutions. 

    What needs improvement?

    I would love to see dynamic parameter values & radial distance recognition on other WMS maps.

    For how long have I used the solution?

    I have been using Tableau Desktop and Tableau Server for four years now.

    What was my experience with deployment of the solution?

    I have not encountered any deployment issues. Deployment is really easy and simple until and unless you get your hands on the Server-Worker Configuration setup. That is a bit tricky.

    What do I think about the stability of the solution?

    It is super stable. No issues whatsoever.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    Which solution did I use previously and why did I switch?

    I used QlikView but switched; the UI was not that great.

    How was the initial setup?

    Initial setup was straightforward.

    What about the implementation team?

    I implemented Tableau Desktop & Server all by myself in my organisation.

    What was our ROI?

    ROI shows when you hear 'Wow' from your clients every time you deliver a dashboard or a report. They always come back with new projects and greater expectations.

    What's my experience with pricing, setup cost, and licensing?

    The price is perfect, as the ROI is superb.

    Which other solutions did I evaluate?

    Before choosing this product, I did not evaluate other options.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Business Intelligence Analyst at a university with 501-1,000 employees
    Vendor
    For me, the ability to connect multiple data sources, and display said data in an automated, graphical, format is the key driving factor.

    What is most valuable?

    The ability to connect multiple data sources, build data extracts, and display said data in an automated, graphical, format is the key driving factor insuring I continue using Tableau. While there are plenty of other tools on the market, such as Report Builder or Crystal Reports, Tableau is the first I have used that allows for such wide spread data integration and presentation in a visibly pleasing format. Moreover, the data extract function of Tableau has hooked me into using their tool over any other. Specifically, the ease of extracting and automating report generation from these extracts.

    How has it helped my organization?

    Tableau has allowed us to build automated weekly dashboards that explain our organisation's pipeline. Moreover, these dashboards have resolved long standing time sinks which have freed up resources to focus on ever larger and more interesting BI projects. Additionally, we have used Tableau to increase the range and width of reports we are able to generate on a weekly basis.

    What needs improvement?

    Tableau development has an increasingly large learning curve. It is marketed as an upper management tool that anyone can dive into. However, trying to develop even simple tables within Tableau is an exercise in frustration and patience. The end results cannot be denied, but the path to getting there is not for the lighthearted.

    For how long have I used the solution?

    I have used Tableau now for 2 years.

    How are customer service and technical support?

    Customer Service:

    Tableau customer service has been incredible. Not only do they have an active community forum, but their account managers have been very pleasant to work with.

    Technical Support:

    Out of five, I would rate technical support a solid 4.

    Which solution did I use previously and why did I switch?

    I have used Report Builder and Crystal Reports. Switching wasn't really my decision, as the other tools used were at different organisations. Since then, I have tried to move back to other reporting tools, but found them lacking in functions I hadn't even realised I had come to rely on!

    How was the initial setup?

    Setup of Tableau was the easiest of any reporting environment I have used.

    What about the implementation team?

    We implemented Tableau through a vendor team who were helpful in getting us off the ground. That being said, any reporting tool is dependent upon the data set it connects to. As such, real value has only appeared from Tableau after long usage and learning of how to use its myriad of functions.

    What other advice do I have?

    Stick with the development process, try a report over and over, and use Google to search out answers to those questions you think have no answer. Take it from me, if you can build it in Excel, then you can build it in Tableau. It just takes time and effort. Also, it may not look EXACTLY the same, but you can get it pretty close. In some cases even better.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user339261
    IT Admin at a tech company with 501-1,000 employees
    Vendor
    It provides a single dashboard that shows us learning performance in various geographic areas.

    What is most valuable?

    • Reports on demand based on dynamic data
    • A single dashboard for understanding the learning performance in various geographic areas
    • Easy-to-use navigation
    • Responsive UI
    • Dashboard was superb and good enough to be used in corporate presentations for managers
    • Exporting the graphics to other Microsoft Office tools

    How has it helped my organization?

    • Assisted in driving data-driven decisions and changing strategy accordingly
    • Able to compare data from different organizations and collate a model to understand the learning behavior within regions

    What needs improvement?

    • Not browser independent
    • Sometimes, data retrieval was slow

    I had a bad experience viewing the reports with Microsoft IE or Chrome. The version well supported the Mozilla Firefox version. The browser showed no response when it was fetching the data or executing a report based on dynamic data.

    This is just an observation. I predominantly used Chrome browser for viewing dashboards using Tableau.

    For how long have I used the solution?

    I have been using it for two years.

    What do I think about the stability of the solution?

    We chose the solution because it was stable and scalable.

    How are customer service and technical support?

    Customer service and technical support are excellent.

    Which solution did I use previously and why did I switch?

    We used Microsoft Excel.

    How was the initial setup?

    A data and analytics team was set up to implement metric analysis and reporting.

    What about the implementation team?

    Implementation was done in-house. We have a team that is passionate about enabling data reporting for strategic business improvement.

    What was our ROI?

    ROI = 100%

    What's my experience with pricing, setup cost, and licensing?

    For a global organization, pricing is affordable.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Program Manager (Graduate Assistant) at a university with 1,001-5,000 employees
    Vendor
    With quick querying and ad-hoc visualization, we have automated processes.

    What is most valuable?

    It helps me deliver a tool to my clients that can be easily customized according to their business needs. Also, it provides great insights and analytics on huge volumes of data coming from disparate sources, which has helped my clients and managers make sound business decisions.

    The most valuable features of the product are:

    • Most importantly, flexibility
    • Visual features
    • Filters
    • Actions
    • Parameters
    • Interactive dashboard building

    How has it helped my organization?

    It helped my organization by winning more client work, as clients love interactive visualization.

    Tableau has also helped our managers make better decisions and, more so, quick decisions. With Tableau's quick querying and ad-hoc visualization features, many important processes have been automated and thus Tableau has provided a quick turnaround time for product/project delivery.

    Example: My company's auditors historically audited financial statements and transactions from the customer's ERP system via sampling methodology, which did not encompass the entire transactional data and thus did not provide 100% assurance to our clients. With Tableau's advanced data analytics features, we were able to build a tool that is tailor-made to the auditor's needs and thus provides 100% assurance over the entire data set.

    What needs improvement?

    The most important feature that Tableau must introduce is to provide 'reference hints' for every dimension and measure. For example: When working with numerous dimensions and measures, it's difficult to debug and back track to determine whether a certain dimension was used in a visualization, tool tip, filter, parameter, or action. It would be great to debug and back track already developed Tableau dashboards.

    I’d also like to see the following features introduced or improved:

    • Auto-Save or Backup feature. There have been quite a few instances when Tableau crashed after substantial dashboard development and I had to start over from the scratch because the work was not saved. The best workaround for this is to be diligent and create manual backups and save as work is progressing.
    • Performance with 32-bit computers. There have been numerous instances when Tableau threw an out-of-memory error when working on a 32-bit system.
    • Performance in general. Tableau works best with light data sets. Although extract optimization is a good way to improve performance, it can be better.
    • I feel the user interface for adding actions is complicated. It can be made simple and intuitive.

    For how long have I used the solution?

    I have used it for two years.

    How are customer service and technical support?

    I like the online community.

    Which solution did I use previously and why did I switch?

    I have previously used Excel and SSRS. Tableau provides more flexibility than these tools and is very intuitive to learn.

    How was the initial setup?

    Initial setup was very simple.

    What about the implementation team?

    It is best suited for in-house development, as it provides on-demand customization.

    What's my experience with pricing, setup cost, and licensing?

    A bit costly, but worth investing.

    What other advice do I have?

    It totally depends on the requirement of the client/user. One should research the following tools before investing - Spotfire, Tableau, SSRS, Excel, SAS, SAP Lumira, etc.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user72435
    Solution Architect at a healthcare company with 1,001-5,000 employees
    Real User
    Excellent for visually exploring data with unknown questions.

    What is most valuable?

    Ease of use, polished visualizations, all data elements are treated as discrete, the story-telling feature, self-service, excellent for visually exploring data with unknown questions.

    How has it helped my organization?

    Tableau is used in our Platform-as-a-Service offering for data visualization/exploration, seeking to retire a larger BI platform using it, good customer adoption/feedback.

    What needs improvement?

    Metadata/reuse, performance/scalability at high data volumes + high user concurrency, disparity between desktop vs. web versions – need to address enterprise requirements in general.

    For how long have I used the solution?

    I have used Tableau for two years.

    What was my experience with deployment of the solution?

    No issues with deployments/stability.

    What do I think about the scalability of the solution?

    It does not perform well when you cross into TBs+ of data and thousands of users.

    How are customer service and technical support?

    Technical support is very good.

    Which solution did I use previously and why did I switch?

    For our PaaS data discovery needs at the time, we reviewed MicroStrategy 9.4 Visual Insight, which was not up to the capabilities/ease of use that Tableau had at the time.

    How was the initial setup?

    Initial setup was straightforward, it is not a complex system to install.

    What about the implementation team?

    We implemented it in-house, limited to no need for external assistance.

    What was our ROI?

    The ROI is unknown.

    What's my experience with pricing, setup cost, and licensing?

    Licensing costs continue to increase in Tableau and in QlikView, which we also use, forcing us at some point to consider consolidating to one and/or turning some existing/owned MicroStrategy licensing inward to replace, if the upward pricing trend continues.

    What other advice do I have?

    Pick the right tool for the job/consumers of the products. There is not a single product that can cover all personas/use cases well or there would be only one product out there commanding the world – and there’s simply not just one. Tableau is great if the targeted users want highly polished visualizations of the data and from an exploration use case, the question(s) for the data are unknown.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Principal Business Intelligence Analyst at a logistics company with 1,001-5,000 employees
    Vendor
    It starts with numbers, and then represents them as shapes.

    What is most valuable?

    There are so many smart features baked into this product, it's hard to even rank them. I think what makes Tableau stand out over other software I've used is that it doesn't start with a visualization, then pump numbers into it: It starts with numbers, and then represents them as shapes on a canvas. The result is more akin to an artist painting on a canvas using numbers as the brushes and colors. As a result, it is the flexibility of the mark types, and how they interact with data types, that make this product stand out. Someone who wants to create a visualization need only imagine the intended output, then use the numbers to create the marks in that output.

    A non-trivial example is that a number can be considered continuous or discrete, depending on the context. In some cases, you need to use the same number both ways in the same visualization (histogram, anyone?). The flexibility to specify how a number is interpreted in terms of how an axis/mark will be generated is visualization at a more fundamental level. It is a completely different experience than pointing Excel at a highly manipulated table to generate an inflexibly structured chart type.

    How has it helped my organization?

    The use case has been different from one organization to another. In most cases, the initial buy-in and value-add is at the analyst level. The freedom to calculate, then derive, then iterate - that never-ending cycle every analyst out there knows well - to do that, do it quickly, and in a way that is remarkably beautiful, is every analyst's wet dream. Even if an analyst never shares visualizations they create during the course of a project, the tool makes them better and faster at deriving insights of their own by virtue of everything data visualization is meant to do for humans - improve understanding.

    For organizations that have the capital to take it further, beginning to push out the interactivity, reports, and resulting insights up the ladders, or out the branches of the organization, with buy-in to the more-expensive server options - well, those organizations wield a much greater force. The ability for decision makers whose decisions affect many lives, higher in an organization, or the net effect of decision makers who make thousands of small decisions every day - Tableau, used well, makes it easier to make higher quality decisions faster. The same can be said of any technology used well, to be fair, but Tableau’s beauty and speed to insight is unmatched.

    In my case, I have also used Tableau as a report prototyping platform. Designing and implementing is so fast in Tableau, when working with business stakeholders who may not know the specifics of what they want, and will ultimately be using whatever reporting platform their corporate standard is on - Tableau is great for iterating through version after version, change after change, until a report is built that is exactly what the business needs. Then, specific requirements can be written for a report builder using that corporate technology - which is invariably slower to iterate on. By moving the prototyping and proof of concept to Tableau, the development hours and agile lifecycle can be decimated.

    What needs improvement?

    Connectivity seems to be a sticky point, but it's also a hard nut to crack at the level that I would love to see. Tableau is fast, razor sharp on the whole - WHEN you use an extract. The problem is querying the data to fill the extract is only as fast as the source system. The result is that when you start working with large volumes of data, you often must start finding creative ways to improve the performance of your query. Here's where it gets tricky. I almost exclusively use SQL Server as a source. When I want to create custom data for an analysis (or some ongoing report with complexity), I have the latitude to write custom SQL. The problem is that in order for Tableau to retrieve metadata, the query sent to the server arrives as a subquery like:

    SELECT * from ([your custom SQL here]) x

    Because of this, I can't use a host of very useful T-SQL techniques that improve query performance or clarity. No CTEs, no temp tables, etc. In some organizations, the argument is that if you want that kind of complexity, wrap it up in a stored procedure and call the procedure (which, yes, you can call sprocs in Tableau), but that comes with its own disadvantages, which I won't get into too much here. But that is not to mention not all report writers or analysts have the privileges to create or alter sprocs on a server within their organization.

    In any case, depending on how much control you have over your database as a Tableau user, as well as the nature of the data you are pulling, you may find yourself having to be very creative just to get data TO tableau to create larger extracts.

    For how long have I used the solution?

    I started using Tableau in version 7, around 2012.

    What was my experience with deployment of the solution?

    Desktop deployment is a cinch. Server, I had no involvement with setting up.

    How are customer service and technical support?

    The user community is extremely vibrant and engaged, especially for how (relatively) young the product is, so I have only had two occasions to call support. In both cases, they were resoundingly helpful and responsive.

    Which solution did I use previously and why did I switch?

    Back in 2012, we evaluated it against QlikView and MicroStrategy. MicroStrategy was more complex than our organization needed, and Tableau won out on ease of use and feature set, but I don't really remember the grittier details.

    How was the initial setup?

    Initial setup was simple and fast for both Desktop and Server, but, as I mentioned, I was not involved in Server setup.

    What about the implementation team?

    In 2012, we used an in-house team. I was not deeply involved at the time, so I don't have much implementation advice. For a larger organization, Tableau has created a consulting arm specifically for implementation, and having read a few of the white papers put out by them, I would highly recommend using them for a large implementation.

    What was our ROI?

    ROI can only be attained by use, so the ROI will be a function of adoption, not features of the product. Make sure you have the culture and an execution strategy to get people engaged and using it. Compared to other BI software, it's very easy to use, but not everyone will start using it just because there is a new icon on their desktop. Figure out adoption. Focus on it.

    If people are using it, the ROI will be there, but if you spend 6-7 figures on an enterprise feature set and nobody uses it, it will have been wasted.

    For the prototyping situation described earlier - one complex dashboard built from scratch then implemented in SSRS - the saved development time alone paid for the Desktop license.

    What other advice do I have?

    This is a visualization software. Make sure you are looking at total cost of ownership in the context of other BI infrastructure that is still needed to get good ROI. Management of data at an enterprise level is more than just visualization, and if all of those things are in place, this product shines. If you have dirty data, slow resources, governance problems, etc., this software is not designed to solve those problems, and those problems will stunt the usefulness you get out of Tableau.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user336630
    IT Admin at a real estate/law firm with 501-1,000 employees
    Vendor
    It allows users to join multiple source files and create visualizations using fields from each of them.

    What is most valuable?

    Tableau Desktop is equipped with so many valuable features that it is difficult to know where to begin. The functionality that allows users to join multiple source files and create visualizations using the fields from each of the joined source files is certainly nice to have. While the list of graphs and charts on the “Show Me” menu is impressive, one can do so much more with Tableau. With a little imagination and ingenuity, customized visualizations can be created easily and quickly.

    How has it helped my organization?

    It is far easier for my audience to grasp the key takeaways of an analysis by viewing a data visualization than by reviewing a spreadsheet. Tableau Desktop simplifies communication between analytics and senior executives.

    What needs improvement?

    I have not yet transitioned to Tableau Desktop 10.0, but I understand version 10.0 has functionality that allow users to perform cluster analysis. I am sure that I will be using this functionality frequently going forward.

    For how long have I used the solution?

    I was introduced to Tableau as part of an online course on data visualization offered by the University of California, Irvine. Although I have been using Tableau for less than a year, I use the product frequently.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    Tableau provides an enormous number of online resources that are clear, concise, and very thorough. You are almost guaranteed to find the answers you are seeking within this online documentation.

    Which solution did I use previously and why did I switch?

    We did evaluate a number of other BI solutions before selecting Tableau Desktop. In the end, we chose Tableau Desktop because of its flexibility and superior graphics. We are a fairly small organization. While we do not currently have a data warehouse, we are planning to build a BIDW within the next three years. Once the data warehouse has been rolled out, we will transition from Tableau Desktop to Tableau Server. In the era of big data, Tableau Server offers a number of attractive features including the built-in interface with both the R Project and various open source big data applications.

    How was the initial setup?

    The initial setup for Tableau Desktop is about as straightforward as possible. Once you download the software to your computer, you are ready to use the application.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user147069
    Tableau Lead with 1,001-5,000 employees
    Vendor
    It allowed us to transition from static to dynamic reporting and from restricted to flexible visualizations.

    What is most valuable?

    • Analytics
    • Dashboarding
    • Presentation
    • Reporting

    How has it helped my organization?

    • Transitioned from static to dynamic reporting
    • Transitioned from restricted to flexible visualizations

    What needs improvement?

    • Scheduling the reports as email to multiple users on daily basis preferably in Excel without creating user accounts for each user
      Establishing an effective connection from SAP BO universe to Tableau

    For how long have I used the solution?

    I have used it for 3+ years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues. I recommend filtering data at the source itself instead of bringing data into the tool and then applying filters.

    How are customer service and technical support?

    Technical support is excellent. I hope they continue doing the same.

    Which solution did I use previously and why did I switch?

    We previously used another solution. We switched to Tableau because, in my opinion, it has some of the best features available. It will take five years for other tools to catch up to where Tableau is right now.

    How was the initial setup?

    Initial setup complexity was due to the organization's data structure, but it had nothing to do with the tool.

    What about the implementation team?

    Implementation was in-house; we read through the guide.

    What's my experience with pricing, setup cost, and licensing?

    It is expensive but worth it. I would prefer a lower license cost or an increase in the allowed # of users per license.

    What other advice do I have?

    Buy it, implement it and stick with it for a sure and quick ROI.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    VP at EON group
    Consultant
    End users no longer have to wait for the IT department to develop data visualizations.

    Valuable Features

    Easy visualization, with only drag & drop, double-click!

    Improvements to My Organization

    Yesterday: Excel -> pivot table -> graph ....think...think...think and re-work because of no insight.

    Today: Double-click or drag & drop and see....see...find insight.

    Room for Improvement

    • Korean geographic map at the detail level
    • Polygon map is a hot requirement from end users

    Korean users want the Tableau default map function to be one more detailed level
    when they would visualize Korean territories.
    ----------------
    Country : South Korea
    Great area(OOO-do) : Seoul city, Busan city, KyungKi-do, Chungchung-do,...
    County(XXX-gu): Mapo-gu, Seocho-gu,.Gangnam-gu these are covered by Tableau 10.

    It needs more detailed level (GGG-dong) that is Seocho-dong, Minrak-dong, Woomyun-dong as these are not covered yet.

    Use of Solution

    I have been using Tableau for six months.

    Deployment Issues

    DB speed, but it's a complicated issue that could be caused by Oracle? Excel? Tableau? N/W? etc...

    Customer Service and Technical Support

    I rate the level of customer service and technical support 9/10.

    Initial Setup

    Initial setup was easy: Download the software and drag an DB file(i.e. excel) onto the Tableau icon.

    That's it. There is no easier way to get started.

    Implementation Team

    End users should "study" the software.
    Do not wait for the IT department any longer.
    Do it yourself.

    ROI

    Return = time saving, efficiency.
    Investment = license fee & study time.

    When you consider how much time is wasted on DB work, including visualization, the license fee is a small issue.
    Unfortunately, many people are concerning only "the cost of software".
    They miss "the hidden in-efficiency".

    Other Advice

    At first, buy one or several copies (not 10's or 100's).

    Be an information worker who see and understand data by yourself without waiting an IT department support.

    Then, expand later

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Portfolio Analyst at a insurance company with 501-1,000 employees
    Vendor
    The most valuable feature of this product is drag-and-drop visual analytics.

    What is most valuable?

    The most valuable feature of this product is drag-and-drop visual analytics.

    How has it helped my organization?

    By deploying Tableau Server with an interactive dashboard built with Tableau Desktop, our company has gone through a journey of enabling self-analysis, and adopting a data-driven decision-making culture.

    As a franchise model, we have enabled our franchisees and master franchisees to prepare self-service financial and operational reports to support their day-to-day operations.

    What needs improvement?

    • Better integration with R. Currently, users need to start R before running R scripts in Tableau. Ideally, it would be great if Tableau could save the step of firing up R to start with.
    • Introducing more quite-common advanced analytics functions in Tableau. To enable users to perform simple advanced analytics at their fingertips.

    For how long have I used the solution?

    I have been using Tableau for three years.

    What do I think about the stability of the solution?

    In terms of stability, we encountered compatibility issues when we upgraded the server version from 8.3 to 9.1. Several reports encountered error messages and were not able to render properly. Later, it was resolved by the server administrator together with Tableau support.

    Which solution did I use previously and why did I switch?

    We were using Excel-based solutions. Tableau was much more advanced and user-friendly at that time.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is certainly a bit expensive.

    What other advice do I have?

    For smaller organizations, Tableau Online would be a better solution. It is always up to date with the latest version, and no complex administrative duties are involved.

    For bigger organizations that prioritize data security over cloud infrastructure, Tableau Server could be considered, which would allow full control by the organization.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user403101
    BI Analyst at a healthcare company with 1,001-5,000 employees
    Vendor
    Source-to-destination mapping identified opportunities for service quality improvements.

    What is most valuable?

    Ease of use (including frequently used calculations), drag and drop and interactive data visualization are the most valuable features of the product to me.

    How has it helped my organization?

    • Helped organization to identify the best time to roll out the campaign for summer cruise booking.
    • Measured health plan product performance to identify health plan product(s) where organization is losing or making money.
    • Source-to-destination mapping for health plan members to determine how far members travel to their primary care physician’s office from their residence to identify opportunities for service quality improvements.

    What needs improvement?

    We need a Tableau connector to connect to other BI tools like SAP BusinessObjects.

    For how long have I used the solution?

    I have been using this product for over three years.

    What was my experience with deployment of the solution?

    So far, I have never encountered any issues with deployment or stability. I do feel slowness rarely when I try to get data directly by connecting to Teradata database using SQL Query.

    How are customer service and technical support?

    Technical support is excellent.

    Which solution did I use previously and why did I switch?

    I did a POC with Tableau for my current organization and compared this tool with other BI tools.

    I recommended Tableau for the following reasons: truly mature product, price-performance balance, ease of use, lot of flexibilities in regrouping the data on the fly, most of the frequently used calculations are built-in and very easy to use - unlike some other BI tools, which are quite clumsy - and for best interactive data visualization capabilities. Most importantly, a non-IT person can develop a simple dashboard without any IT help.

    How was the initial setup?

    Initial setup was very straightforward.

    What about the implementation team?

    I installed the Tableau desktop on my computer. Tableau servers are installed by our internal admins. It’s an easy installation and doesn’t need the vendor’s help.

    Sometimes admin gets overwhelmed after Tableau is rolled out in the organization as users get up to the speed in a very short period of time, because of how easy it is to use the tool. Therefore, system access and resource planning should be done and properly planned ahead of time.

    What other advice do I have?

    People should be aware of the fact that Tableau doesn’t have a semantic layer. It takes a good amount of time to prepare the dataset / data structure. Once the dataset is ready, the data visualization part doesn’t take much time, even for a fairly complex dashboard, because the tool is very intuitive and easy to use.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    IT Specialist at a pharma/biotech company with 1,001-5,000 employees
    Vendor
    We use it for a complex dashboard design showing our raw material trend analysis.

    What is most valuable?

    It provides access to many kinds of data sources. For example: big data/SAP BW.

    The second-most valuable feature is the wonderful usage experience. You cannot find this on any other vendor’s solution such as Microsoft or SAP. Even though Qlik’s QlikView is similar.

    How has it helped my organization?

    We use it for a very complex dashboard design showing our raw material trend analysis. Even though there is huge amount of data and information in these dashboards, Tableau easily provides high-quality UI presentations, along with quick response and design times.

    What needs improvement?

    Its server lacks traditional BI solution capabilities such as job scheduling, HA and etc. If you want to roll out it as an enterprise-wide application, you must consider many usage scenarios and operation-level items. Tableau has a robust design UI and presentation layer, but lacks many of the capabilities of an enterprise BI solution. We have been using the SAP BO BI solution for many years. We feel Tableau Server still has a long way to go.

    For how long have I used the solution?

    I have used this solution for nearly one year.

    What was my experience with deployment of the solution?

    I have had poor experiences using its mobile app when I demo some dashboards to high-level executives. Sometimes, it does not respond with results very quickly. But, the web UI is OK. I don’t know why there is a discrepancy.

    How are customer service and technical support?

    Technical support has been good so far.

    Which solution did I use previously and why did I switch?

    We have used SAP BO BI for many years. We liked the WebI /BO dashboard. We also evaluated Microsoft PowerBI and QlikView. Finally, our IT and project team chose Tableau because its UI/user experience is the best.

    How was the initial setup?

    Its initial setup is simple, but server installation took some time to finish. We use Desktop and Server on our Windows platforms.

    What about the implementation team?

    We have a local partner to support us. But, we also try each product by ourselves. A vendor partner provides some technical support or Q&A.

    What was our ROI?

    ROI has been good so far.

    What other advice do I have?

    They must understand their real business goal and user’s needs or behavior for using the dashboard design. That impacts your tool’s usage and design approach. Try using Tableau Desktop anyway. Pay more attention to the Tableau community’s sharing or other experts’ design sharing on the website. It will give you many ideas or best design practices and reference.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user153378
    Senior Manager at a tech company with 10,001+ employees
    Vendor
    Desktop is fairly intuitive and easy to get started with.

    Valuable Features:

    Desktop – primarily ease of use, TTM, for ad-hoc and reusable analyses and visualizations.

    Improvements to My Organization:

    Primarily TTM. The product is used by a number of different groups throughout the company – marketing, services, product engineering...

    Room for Improvement:

    Server scalability and pricing. Tableau was considered but rejected for a large scale in-house analysis and reporting solution. Even with a large-scale implementation (eight-plus cores), it was decided that Tableau probably wouldn’t scale to the level needed and at that level, was costly.

    Use of Solution:

    Desktop was brought into the company five or six years back. Server instances soon followed to support smaller groups.

    Initial Setup:

    Desktop installation is easy and straightforward. Out-of-the-box usable.

    Implementation Team:

    We have a central IT group that handled server deployments and now handles corporate-wide desktop license maintenance and support with the vendor.

    Other Advice:

    The desktop is fairly intuitive and easy to get started with. Training (on the product, data viz/scientist) is needed for deeper analyses.

    As with any solution, do your homework. Understand what it is you’re trying to solve. Tableau is just one of many tools/solutions implemented across the company.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Industry Analyst at a healthcare company with 1,001-5,000 employees
    Vendor
    It allowed us to easily monitor adherence to workflows.

    What is most valuable?

    The speed with which it is possible to explore data is, for me, the best thing about Tableau. By this, I mean it is extremely easy to drill into data, which in turn shortens the time from having raw data to having useful, actionable insights. The aesthetics of the dashboards and adherence to data visualization best practices by default is also great.

    How has it helped my organization?

    Our organization’s workflows dictate that the front desk staff are supposed to collect demographic data from our customers. However, we knew that this was not happening. Tableau allowed us to very easily monitor which staff members were adhering to these workflows and which weren't. We could then do very targeted re-training of those staff members who needed it.

    What needs improvement?

    Two major improvements that I would like to see:
    - A better/quicker interface for formatting graphs and dashboards. The current design takes too much time and doesn't really allow for the same formatting to be applied globally across all of the visualization.
    - Improved data formatting prior to visualization. I do know that some improvements are coming with the next major release - for instance, the ability to join data across disparate data source types (e.g. joining CSV and SQL Server DB) - but this is currently a major limitation.

    For how long have I used the solution?

    I have been using it for 2.5 years.

    What was my experience with deployment of the solution?

    For the most part, we have not had any real issues here. That said, our "biggest" data is 10 million rows of mostly discrete data, so we aren't pushing the envelope.

    How are customer service and technical support?

    Customer service and technical support have been very good for us. It's worth mentioning that the community forums are VERY active and will often provide answers from Tableau Masters faster than actual Tableau support can respond.

    Which solution did I use previously and why did I switch?

    In late 2013, we tested QlikView Desktop and Yellowfin Analytics. They did not seem quite as powerful at the time. However, I have not evaluated those products since. In early 2016, I explored Microsoft Power BI and found the interface clunky compared to Tableau. It is, however, much cheaper.

    How was the initial setup?

    We found setup straightforward with relatively few surprises. We did have to work through some issues with drivers to connect to a SQL Server 2008 database, which customer support did help with.

    What about the implementation team?

    We had an in-house implementation (4 desktop licenses, 25 server licenses) and found learning Tableau to be relatively easy for our dedicated analysts (the desktop users). The biggest difficulty we found was getting the Tableau Server users to actually log in to look at the dashboards that we had created for them - often providing them with the data they requested. Getting the adoption by the business decision-makers was the hard part (and obviously that is a problem that would apply to any BI tool).

    What was our ROI?

    While I don't have specific $$ numbers, I can say that several reports that we were maintaining previously in Excel that took 4-5 hours to be updated manually each month, now can be updated in 20 seconds. I do think that this would probably be true of any of the products similar to Tableau available on the market now.

    What other advice do I have?

    The video tutorials available on the Tableau site are very helpful. We spent many hours watching both the step-by-step tutorials as well as the broader webinars highlighting an organization Tableau use case for education and ideas on novel dashboards/metrics to develop.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user374601
    Assistant Vice President, Institutional Analysis at a university with 1,001-5,000 employees
    Vendor
    It provides beautiful visualizations, and it is easy to learn and use.

    What is most valuable?

    • Ability to read multiple data sources
    • Beautiful visualizations#
    • Easy to learn and use

    What needs improvement?

    Tableau does an excellent job upgrading the software with each release. One thing we have been waiting for is the ability to import an ArcGIS Shapefile into a custom map. There is a workaround using a third-party utility but it is unstable.

    For how long have I used the solution?

    I have used it for more than three years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    Installation was a cakewalk. Over the last three years, there have been at least eight upgrades and three major releases; all upgraded without incident. Our Tableau Server has been running continuously for over three years. We have had two separate up scales; both were successful.

    How are customer service and technical support?

    I rate the level of customer service and technical support 10/10. I’ve been working with vendors for over 25 years. No one else comes close.

    Which solution did I use previously and why did I switch?

    While we use several BI tools, this was the first visualizations platform we purchased.

    How was the initial setup?

    Initial setup was very straightforward.

    What about the implementation team?

    We implemented it ourselves. It was very easy.

    What's my experience with pricing, setup cost, and licensing?

    Pricing/licensing comes in two methods; named users and core licensing. We started with named user accounts, buying only what we needed when we needed it. As demand for the platform grew, we upscaled to core licensing. That approach was practical for us.

    Which other solutions did I evaluate?

    Prior to purchase, we did evaluate several other vendors. We choose Tableau based on Gartner research, deployments at peer institutions and finally, price.

    What other advice do I have?

    Start now, start small and grow. This isn’t like your traditional BI platform, where you have to spend years designing the infrastructure before the first report comes out.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Marketing Manager, CRM at a computer software company with 51-200 employees
    Vendor
    Its visuals make more of an impact than numbers alone. It requires shifting how you communicate data, making it difficult to share via traditional methods.

    What is most valuable?

    The ability to have a question and be able to quickly find the answer without having to reconfigure the data like you would have to using Excel. It also makes it much easier to visualize data in different ways quickly.

    How has it helped my organization?

    Seeing visuals of data makes more of an impact than the numbers alone, as most people are more affected by visuals rather than just numbers. We’ve been able to spur change by using visuals to back up points that we wanted to make more effectively than by just using the numbers alone.

    What needs improvement?

    Share-ability. If your audience isn’t using Tableau, getting them to see and use the insights can be challenging. Tableau’s approach to communicating information around data is great, but it requires a shift in how you communicate it and they purposefully don’t make it easy to share via traditional methods (e.g. PPT).

    For how long have I used the solution?

    I have used it for ~2 years.

    What was my experience with deployment of the solution?

    Not really applicable to me, but it still is in the process of scaling to the entire company (3,000-plus employees).

    How are customer service and technical support?

    Technical support is average. It’s a lot of self-service forums that require you searching through the relevant postings on issues. It’s pretty comprehensive and as long as you are comfortable with a Stack Overflow-like approach to Q&A, it’s fine.

    Which solution did I use previously and why did I switch?

    We used QlikView. I’m not 100% sure what drove this selection over QlikView.

    How was the initial setup?

    N/A for the technical setup. It does require a learning curve as you need to adjust from the way you’ve interacted with data previously, to how it’s set up in Tableau.

    What other advice do I have?

    As with any software implementation, it's going to require learning, adoption and acceptance, so you want to temper your expectations of immediate success and reinforce the use of Tableau throughout your company.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Partner at a tech services company
    Consultant
    Selecting an option in one widget automatically filters the other widgets in a dashboard.

    What is most valuable?

    • Easy to connect to random sources of info. In my case, to MySQL + Google Analytics + an Excel file with Facebook Insights in one case, and another MySQL + PostgreSQL in another case.
    • Easy to build with drag & drop even for a rookie like me.
    • Fancy graphics in the end result. This is important when I use it during a demo in front of potential customers.
    • Interactive filters. A selected option in one widget can filter automatically the other widgets that are used in a dashboard. This is awesome!
    • A wide range of customisations.

    How has it helped my organization?

    In less than 3-4 hours, I started from a pure installation on my Mac and succeeded in investigating a trip of a vehicle recorded in our records and had created a visualisation of that trip on a map.

    That was used to prove a hypothesis that we can find answers to various questions about our vehicles without needing to wait for developers to handle the custom specific case.

    What needs improvement?

    I need to be able to combine in a worksheet from different sources because the insights could be much more powerful. It is possible that the product can do this now, but it was not easily found.

    An option to interrupt the process of loading of external data (like from Google Analytics) would be helpful. A few times, I had issues with interruption of the initial data loading process, when it took longer than the expected.

    For how long have I used the solution?

    I have been using it for a month.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution. This is my first time with this. I did a lot of research into the final result of my BI work.

    How was the initial setup?

    Initial setup was pretty straightforward!

    What about the implementation team?

    It was an in-house implementation. Pretty easy.

    What's my experience with pricing, setup cost, and licensing?

    If the price was cheaper, then my rating could have been a perfect 10 ;)

    What other advice do I have?

    If you are looking regularly for answers that are hidden inside your data - like 3-4 times in a week - then it is undoubtedly more valuable to take a shot with a BI solution (even if you don’t use Tableau). The speed; the deadlock dependency on your R&D resources leads to a loss of time. Tableau gave me the freedom to experiment with the hypothesis that I had.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director, Business and Clinical Analytics at a healthcare company with 201-500 employees
    Vendor
    We manage an immense amount of data and it helps us quickly correlate multiple data sources to aid decision making.

    What is most valuable?

    Ease of use, speed to develop and deploy solutions. The ability to quickly develop solutions is invaluable. We are managing an immense amount of data and can more quickly correlate multiple data sources to aid in our decision making. We don’t need a large team of technical staff to develop tactical solutions to support executive decisions makers, while also developing robust work queues to aid staff in prioritizing their work or improving health and outcomes of our patients.

    How has it helped my organization?

    We are much more nimble in our ability to provide tactical data and deploy scalable enterprise dashboards/visualizations to staff within the organization. It has allowed non-technical staff to build solutions to aid us in our decision making or improving clinical care for patients across the enterprise.

    What needs improvement?

    - More advanced capabilities to format dashboards
    - More advanced data merging from multiple data sources
    - More advanced management of data extracts

    For how long have I used the solution?

    I have been using it for 5+ years.

    What was my experience with deployment of the solution?

    I did not encounter any deployment, stability or scalability issues.

    How are customer service and technical support?

    I rate the level of technical support at medium. Staff are responsive when there’s a major technical issue, but getting answers to trivial questions are handled via forums and can take time or might not match your environment or configuration.

    Which solution did I use previously and why did I switch?

    Qlik and Business Objects were used previously. Tableau was selected based on feedback from staff and other peers that are using the product, as well as all of the success we have experienced within our organization. The benefits and speed to develop were key decision factors. Licensure costs was also a key factor in selecting Tableau.

    How was the initial setup?

    Initial server setup is very easy and does not take a significant amount of technical expertise.

    What about the implementation team?

    An in-house team implemented it so we could gain expertise in configuration and how to perform upgrades.

    What was our ROI?

    ROI is not easy to quantify at this point, but we have gained efficiency through some initial self-serve data and faster time to discover.

    What's my experience with pricing, setup cost, and licensing?

    Licensing can be expensive, so it’s best to determine scope and implementation plan.

    What other advice do I have?

    Utilize the trial version and test out functionality of the product. It’s very easy to get started and as you gain proficiency, you will want to learn more and develop more advanced solutions.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user434919
    Sole Proprietor at a tech consulting company with 51-200 employees
    Consultant
    When mixing structured and unstructured ‘Big Data’, it suggests the best graph.

    Valuable Features

    The most valuable features are the ability to use various data sets from different platforms, the intuitive graphs, and the ability to play around with the data and graph selections for different views of the data. As the course work is focused on ‘Big Data’ - both structured and unstructured - the ability to mix some of these sets and have Tableau suggest the best graph was very helpful. Because the product is so flexible, other graphs can be selected and a new ‘view’ of the same data presents a different insight.

    Improvements to My Organization

    All product use was through the school.

    Room for Improvement

    Version-specific work did not automatically version up with the upgrade. Since the version change occurred during the course and the majority of us had never used Tableau before, this static versioning for the projects caused some anxiety and some rework. There might have been an easier way to move these projects to the new version, but it was not transparent how to do that and online resources referenced an older version solution that did not work in the newer version.

    Use of Solution

    I was introduced to the product through a few courses in my master’s program in Business Analytics, and was able to use Tableau Desktop for one of the course projects.

    Deployment Issues

    I did not encounter any deployment, stability or scalability issues. All product was through the school.

    Customer Service and Technical Support

    I did not interact with Tableau staff; all support was derived from the school’s IT staff.

    Initial Setup

    The initial desktop setup was phenomenally easy and straightforward. Access to test projects and videos are available to ensure that the product works as expected.

    Implementation Team

    Desktop implementation is user-based and although the setup is easy, it is necessary to be cognizant of where the base files reside and how projects and data sets are stored.

    Pricing, Setup Cost and Licensing

    I am unable to provide pricing/licensing advice; the licensing is provided through the school with keys for each student to obtain a desktop version.

    Other Advice

    Tableau is a very robust engine. As attractive as the speed to combine data sets is and the great visuals it can produce, it is well known that it is not an affordable product if you maintain small datasets. To use a phrase, you don’t need an army tank where a red wagon will do. Because of this, Tableau would need to have a Tableau-lite for smaller businesses, so that it wasn’t so hard to start using the tool, then as the business grows, so does the product if need be.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user236448
    IT Admin at a tech company with 501-1,000 employees
    Vendor
    One of its greatest strengths is that it can very quickly perform various analyses, tests and rules out different scenarios.

    Valuable Features

    One of its greatest strengths is that it can very quickly perform various analyses, tests and rules out different scenarios, in seconds. It works perfectly integrating different data sources and applying immediate updates.

    Ease of use: It requires a brief introduction and then you can use your imagination to perform all the analyses you want.

    Other valuable features are: the ability to graphically represent different ideas, integration with different data sources and the ability to perform the deployment throughout the organization. To perform analysis is important but being able to share empowers the organization.

    Improvements to My Organization

    Tableau has allowed automated analysis and delivery. We have managed to automate reports that previously took up to 10 days to produce. Now, we can deliver these reports in a day (including updating databases).

    Room for Improvement

    They can improve the integration of SAP BW (join between elements) and Tableau Server platform, better adaptation for tablets and cellphone by the application and organize displays more efficiently.

    Use of Solution

    We have used Tableau for almost a year and a half.

    Deployment Issues

    The connection between Tableau Server and SAP BW can sometimes be unstable and lose the connection, at which point it does not display the query or the hub to which it was connected.

    Customer Service and Technical Support

    Tableau technical support is one of the best I've had. 9!

    Initial Setup

    Installation is really quick and easy; you just download the version directly from the official website of Tableau. The server configuration was a bit more complex but we had the support of the local provider.

    Implementation Team

    You should always analyze the variables; each organization is unique. However, for implementation, we ran the methodology suggested by Tableau Drive, which is based on others’ experiences.

    It has allowed us to replace reports. The impacted report areas have been empowered by the tool, and are more aware of the data they report.

    Other Solutions Considered

    We evaluated Qlik Sense, SAP Lumira and Tableau. We decided on Tableau over Qlik and Lumira for ease of use by the functional teams, and because they have a direct supplier in Venezuela, including support and training. At the time of evaluation in May 2015, SAP Lumira’s analysis development capabilities and its integration with different data sources were not as good as Tableau’s. Even when connecting SAP Lumira with SAP BW, we could not publish analyses.

    Other Advice

    It is important to consider change management, definition of roles and performance analysts.
    Tableau is a powerful tool for performing analyses and communicating them. We managed to empower the organization with Tableau and we are in the process of extending it to all the analytical community of our company.
    We can integrate with SAP BW and perform analysis of information. However, we have found it difficult to join elements of BW such as cubes or queries, but this promises to be resolved in the new version, Tableau 10.
    We are really pleased to have chosen Tableau as our ETL tool to support our analysis and sharing it within the organization.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Lead Business Analyst at a energy/utilities company with 10,001+ employees
    Real User
    Dependency on the IT team has been reduced. Visualization and ease of use are the product’s most valuable features.

    What is most valuable?

    Visualization and ease of use are the product’s most valuable features. Dependency on the IT team has been reduced. Users feel comfortable creating their own dashboards.

    How has it helped my organization?

    Tableau Provides a set of different visualizations that were not available in OBIEE. The dashboards help narrate a story. As an organization, we were able to bring in more people to use our platform because it was easy to use and helped business teams make quick decisions. In OBIEE, the business was dependent on IT vendors to generate reports. With Tableau, non-technical business users have become familiar with creating dashboards, thus reducing dependency on IT vendors.

    What needs improvement?

    We were not able to implement organization-wide security the way it exists in BO or OBIEE. We had to do a workaround to restrict access by transferring roles on the portal using Java and PHP to restrict content.

    The second area for improvement is the processing large amount of data using R.

    Finally, I’d like to see Tableau have more statistical capability.

    For how long have I used the solution?

    I have used it for three years now and am pretty happy. We're going to upgrade on 9.3 in Q3/Q4.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues to date.

    We are planning to increase our infrastructure to support more complex queries in Tableau. We are still in process of integrating R with Tableau. This is one area where I can see problems as R and Tableau both have issues processing large amount of data.

    How are customer service and technical support?

    I rate technical support 8/10.

    Which solution did I use previously and why did I switch?

    We were using OBIEE for generating dashboards and wanted to upgrade our system with better visualization tools.

    How was the initial setup?

    Initial setup was pretty straightforward, except for security. Also, we had to change the entire data model so that we could get in Tableau dashboards similar to those we had in OBIEE.

    What about the implementation team?

    Technical expertise: in-house. Support: vendor team. I recommend that in-house implementation to bring expertise onto the team.

    What was our ROI?

    We were able to see 200% increase in usage of the platform vs usage of OBIEE.

    Which other solutions did I evaluate?

    We evaluated Spotfire, QlikView & Sisense. It came down to a tough choice between Spotfire and Tableau. We finally selected Tableau because it is good in providing visualizations, its integration with R, and it has a lot of connectors with various databases that Spotfire does not have. It also looked promising that it would provide more features in future releases.

    What other advice do I have?

    Do not think twice about it; just go for it to find new insights in your data. There is a great future for this tool. It will help you perform basic statistical analysis. It will give you a different way to look at data structures.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Miroslav Kosecek
    Consultant at a insurance company with 10,001+ employees
    Real User
    Top 10
    It automatically suggests the best data representation.

    What is most valuable?

    • Ease of use - very intuitive
    • Same design for both the desktop and server solution - Easy configuration
    • Easy and intuitive manipulation of data
    • Program automatically suggests the best data representation
    • Graphical design - modern and nice

    How has it helped my organization?

    It brought easy and comprehensive access to company data to managers, without needing the IT department.

    What needs improvement?

    It would be nice to be able to use the reports as a data source. Calculations in reports are still tricky.

    For how long have I used the solution?

    I have been using it for a few months.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    Customer service and technical support are very good; the free tutorials are especially great.

    Which solution did I use previously and why did I switch?

    I used IBM Cognos for many years, I am now working with BO, and I have evaluated many others. I choose this product for a particular customer because he needed analytical access to data for managers without having an IT department in the company.

    How was the initial setup?

    Initial setup was very straightforward, and configuration was easy. Both the client and the server solution have the same UI design. It is easy to begin with the desktop solution and then upgrade to the server.

    What about the implementation team?

    I implemented just a pilot project and I did it myself.

    What was our ROI?

    I have not calculated ROI.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is very competitive.

    What other advice do I have?

    The product is probably not very suitable for standard corporate reporting, but if your users need analytical insight to data, it is an excellent solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Data Warehouse Consultant Sr at a consultancy with 1,001-5,000 employees
    Consultant
    It has good community support and useful training videos.

    What is most valuable?

    • Very easy and fast to build dashboards, compared to many other BI tools
    • Has connectivity options to various data sources
    • Good community support and very useful free training videos

    How has it helped my organization?

    Clients are pleased with the beautiful and interactive dashboards. They are also happy with the noticeable shortening in time to production.

    What needs improvement?

    If it had a semantic layer, it would be great. I know Tableau is not meant for data modeling but the data warehouse is not always perfect. Without a semantic layer, we need to reach out to the ETL team for even small data model changes.

    Also, a semantic layer would have allowed for building 'subject areas' by grouping tables and defining joins. This would then allow users with appropriate permissions to build ad-hoc reports without having to worry about table joins.

    For how long have I used the solution?

    I have used it for 1.5 years.

    What was my experience with deployment of the solution?

    We did not have any issues with deployment, stability and scalability. We deployed Tableau Server in the AWS cloud.

    How are customer service and technical support?

    We have contacted customer support few times and the support team always came back with solutions / work-arounds promptly. So, customer service and technical support is good.

    Which solution did I use previously and why did I switch?

    We evaluated a few other solutions, but we chose Tableau because of the speed with which we can build reports, the simple deployment (cloud), easy scalability and the cost factor.

    How was the initial setup?

    Initial setup was straightforward and in fact very simple.

    What about the implementation team?

    An in-house team implemented it, but we went for AWS cloud-based deployment, which was not complex.

    What other advice do I have?

    Try the trial versions and explore all of the features before going in; it is very useful. Also, the training videos on their website are good.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Manager at a tech services company with 501-1,000 employees
    Consultant
    We evaluated Microsoft Excel and IBM Cognos: they are more time consuming, less efficient for generating reports, and more expensive.

    What is most valuable?

    The most valuable features of this product are:

    • Easy-to-create dashboard
    • Friendly user interface
    • ShowMe
    • Database connections

    How has it helped my organization?

    Users can generate reports by themselves, while IT people can focus on the database management.

    It significantly reduced the time to prepare reports, from three days to three hours.

    What needs improvement?

    Add ETL function; add 3D graphics; add a keep-only filter because it is difficult to revert to the original data format; add more ShowMe options; include AI function.

    For how long have I used the solution?

    I have used this solution for two years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    I rate the level of customer service and technical support 9/10.

    Which solution did I use previously and why did I switch?

    We evaluated Microsoft Excel and IBM Cognos: they are more time consuming, less efficient for generating reports, and more expensive.

    How was the initial setup?

    Initial setup is straightforward, consisting of simple procedures for database connections and desktop setup.

    What about the implementation team?

    An in-house team implemented it using self-learning materials.

    What's my experience with pricing, setup cost, and licensing?

    Desktop Pro is US$ 1,999 each.

    What other advice do I have?

    Define the main purpose of using Tableau, and in which aspects.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
    it_user120990
    Manager - CRO at a tech company with 501-1,000 employees
    Vendor
    The way it incorporates user-level data with geographic mapping really helps in building strategy at the top-most level. For huge data sets, it takes a lot of time to load the data.

    What is most valuable?

    • The ability to connect to different sources of data like SQL, Excel, etc. makes Tableau a very smart tool for data visualization.
    • The way it incorporates user-level data with geographic mapping really helps in building strategy at the top-most level.
    • Sharing dashboards among the team is extremely hassle free and also the data being up to date makes management extremely happy.

    How has it helped my organization?

    All-important, high-level metrics are at the fingertips of top management, which makes decision making less painful and more data oriented.

    All employees have access to real-time data, which makes customer management a nuanced affair, because of which there is stark reduction in errors.

    What needs improvement?

    • Better dashboard creation
    • Ease of making reports

    For how long have I used the solution?

    I have used it for two years.

    What was my experience with deployment of the solution?

    Once the reports are created, there are no issues at all. The only problem is the speed of loading data. For huge data sets, it takes a lot of time to load data. With Google' Data Studio coming out, they might want to improve this aspect of the tool.

    How are customer service and technical support?

    Service is excellent and their support staff are very quick to answer any queries.

    Which solution did I use previously and why did I switch?

    We did not evaluate any other solutions. We only worked with Tableau, as it was industry ready.

    How was the initial setup?

    It is a pretty straightforward setup, as described on their website. If you follow those instructions correctly, there wouldn't be any problem.

    What about the implementation team?

    • We did it in-house, as it helped us streamline things and rolling out required dashboards faster and more accurately.
    • A team of two with basic tech background is more than enough to start off with.
    • The learning curve is very flat, so within a month, resources can be ready to roll out reports.

    What's my experience with pricing, setup cost, and licensing?

    Their price is as per industry standard and any company in analytics business will be comfortable with the pricing plans.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Deputy Director, Global Sales Planning & Policy at a renewables & environment company with 10,001+ employees
    Vendor
    It enabled a small organization to employ a state-of-art reporting tool without massive IT implementation cost.

    What is most valuable?

    • Table joins
    • Formulas
    • Visualization
    • Dashboard

    How has it helped my organization?

    I used this product to provide reporting and analysis solutions to my clients. It enabled a small organization to employ a state-of-art reporting tool without massive IT implementation cost (such as servers, ETLs, data admin, etc.). Utilize only basic Excel tables as the data input (5-6 Excel tables), my clients can visualize their quarterly reporting in one reporting package and share with their colleagues.

    What needs improvement?

    I would say they could improve the data blending within the desktop version. Ideally, it is better to be done on the server, but for small businesses (or company divisions), the server is not an option due to cost.

    For the China market, I would encourage them to offer a license below $1,000 per year.

    For how long have I used the solution?

    I used it for six months.

    What was my experience with deployment of the solution?

    I developed the dashboard / storyboard for just one user, so I had no issues at all, except the limitation on the table join side.

    How are customer service and technical support?

    I did not utilize the tech support on my desktop deployment.

    Which solution did I use previously and why did I switch?

    I previously used MicroStrategy. I chose Tableau for three reasons:

    • Powerful functionality
    • User-friendly interface
    • Great community

    How was the initial setup?

    The desktop version is easy to setup.

    What about the implementation team?

    I implemented it by myself.

    What other advice do I have?

    On the desktop version, use the community forum wisely; you will be able to find enough support for 99% of your challenges.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user257478
    Performance Management Analyst at a local government with 1,001-5,000 employees
    Vendor
    It has allowed analysts to “connect” more with the data they’re analyzing instead of just extracting the data.

    What is most valuable?

    Tableau’s flexibility is its best feature. The types of data it handles, and the various data sources, allows me to quickly analyze and present data in ways that Excel (our old way) never made possible.

    How has it helped my organization?

    The old way of preparing reports in the past was to have an analyst extract data from an Oracle database, export the results into an Excel spreadsheet, and then format that spreadsheet for client consumption. This process was very time consuming and the final product rarely consistent, especially visually. Tableau has made it possible to skip all those steps, allowing the analyst to touch the database directly, do the analysis, and create an interactive - and much more informative - report with a standard look and feel. This allows the analyst to “connect” more with the data they’re analyzing and not act as data pullers only.

    What needs improvement?

    There are a couple of areas where I’d like to see improvement. One: in creating visual templates so that the vizzes can be standardized with our fonts/layouts/colours. As more analysts are starting to work with Tableau, it is becoming harder to maintain some of the visual standards. Being able to have more control over the layout of sheets on a dashboard would also be helpful. Two: we use a lot of statistical formulae in our work to determine standard deviations, percentiles, etc. Currently I’m working on a project where those SDs had to be pre-calculated in order to create a funnel plot correctly. I’m not exactly sure how we could have done this in Tableau directly without being able to create custom functions.

    One tiny thing ... being able to have no colour for a mark would help hide marks you can’t exclude in other ways. Yes, sometimes we have to trick Tableau to do what we need to do ;)

    Oh, and one more thing ... we’d love to see more Canada-specific map details built in ... things like health authorities, postal code areas, etc. Creating custom background maps is not easy.

    For how long have I used the solution?

    We started working with Tableau (a limited number of licenses) in the beginning of 2015. I’ve been working with it since October 2015. Today, more and more licenses are being added throughout the ministry as Tableau’s benefits and uses become evident.

    What was my experience with deployment of the solution?

    At this point, we have not had many issues of this sort. We don’t have a server yet. The only thing I can think of is there not being a warning when multiple people open the same workbook to work on – causing work to be lost in the process.

    How are customer service and technical support?

    Technical support is very good ... that said, I’ve been lucky to not need it much. ;)

    Which solution did I use previously and why did I switch?

    We have SAS (Enterprise Guide) as our main data extraction tool. Some areas of the ministry also use MicroStrategy. After reviewing all three BI tools, it became evident that Tableau offered the best solution for the kind of work we do.

    I work in the Performance Measurement and Evaluation Branch and our main task is to monitor and report on the health system’s performance. We get data in a variety of formats from a variety of sources, and at various times throughout the year. In order to analyse and report these types of data, Tableau proved to be the most nimble and flexible of the three.

    How was the initial setup?

    The setup was very easy – our IT department had no problems installing the software. They did have more trouble getting the Tableau Reader packaged for our enterprise-wide SelfServe store.

    What about the implementation team?

    I believe it was through an in-house one.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Analyst at a government with 501-1,000 employees
    Vendor
    The drag-and-drop interface and its flexibility are the product's most valuable features.

    What is most valuable?

    The drag-and-drop interface and its flexibility are the product's most valuable features.

    How has it helped my organization?

    It requires only a one-time effort to design worksheets and dashboards. New data can be appended or a whole new set in the same data structure can be loaded to existing working files without much effort to obtain the same results.

    What needs improvement?

    I would like to see more Excel-like functionalities, perhaps, e.g. the countifs function. It is quite a hassle to code this using query language.

    For how long have I used the solution?

    I have used Tableau for around one year.

    What was my experience with deployment of the solution?

    Hassle-free deployment for desktop version.

    What do I think about the stability of the solution?

    Initial versions crashed when large data sets were loaded. Subsequent releases were more stable.

    How are customer service and technical support?

    Technical support is excellent. Tableau consultants were eager to help.

    Which solution did I use previously and why did I switch?

    We chose Tableau for its simplicity and ease of use.

    How was the initial setup?

    For the desktop version, initial setup was straightforward.

    What about the implementation team?

    The straightforward installation can be performed in-house.

    What's my experience with pricing, setup cost, and licensing?

    A non-complicated licensing scheme exists for the desktop version. Buy, activate and use. Licensing was easily manageable with a license key that could be activated or deactivated on a system as required.

    What other advice do I have?

    Try it out to see if it suits your organisational needs. To make the product work as desired, know how it works and implement workaround solutions if that is not readily available.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user361425
    Technical Lead at a healthcare company with 10,001+ employees
    Vendor
    It is a self-service tool that provides valuable data blending and storytelling features.

    Valuable Features

    Data blending Storytelling Easy-to-use dashboard

    Improvements to My Organization

    It is a self-service tool.

    Room for Improvement

    Enterprise deployment Prompting features Writeback to tables I’d like to see extraction after publishing.

    Use of Solution

    I have been using it for three years.

    Deployment Issues

    Development report publishing to the test server should have pointed to the test DB instead of the dev DB.

    Customer Service and Technical Support

    I rate the level of customer service and technical support 9/10.

    Initial Setup

    Initial setup was straightforward.

    Implementation Team

    I implemented it independently.

    Pricing, Setup Cost and Licensing

    An Interworks license is required if you do not directly purchase it from Tableau.

    Valuable Features

    • Data blending
    • Storytelling
    • Easy-to-use dashboard

    Improvements to My Organization

    It is a self-service tool.

    Room for Improvement

    • Enterprise deployment
    • Prompting features
    • Writeback to tables

    I’d like to see extraction after publishing.

    Use of Solution

    I have been using it for three years.

    Deployment Issues

    Development report publishing to the test server should have pointed to the test DB instead of the dev DB.

    Customer Service and Technical Support

    I rate the level of customer service and technical support 9/10.

    Initial Setup

    Initial setup was straightforward.

    Implementation Team

    I implemented it independently.

    Pricing, Setup Cost and Licensing

    An Interworks license is required if you do not directly purchase it from Tableau.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Developer with 501-1,000 employees
    Vendor
    It has provided more effective involvement of business users in defining business requirements and reporting needs.

    What is most valuable?

    The most valuable feature of this product is that business people with no technical background can autonomously design and implement their visual reports, relieving the IT staff from this burden. On the other hand, despite its ease of use, the tool does not support highly complex visualization and filtering mechanisms.

    How has it helped my organization?

    The adoption of this platform has improved the interaction between the IT and the business departments, through an increased awareness and more effective involvement of business users in the definition of business requirements and reporting needs. Now, the IT people can mainly focus on the setup and administration of suitable data sources published on the server that business users can directly connect to and explore with Tableau's visual tools.

    What needs improvement?

    I would give it a perfect rating if it weren't for a few flaws and limits that make it slip off from perfection.

    There are some weaknesses in the desktop tool that could be greatly improved, concerning the dashboard layout management and the initialization of parameters.

    There are also some frustrating limitations in its data engine that sometimes make it hard to handle filtering and combining data from multiple data sources in the same dashboard. Hopefully such limitations are expected to be solved in the next upcoming release, version 10.

    For how long have I used the solution?

    We have been using this product for more than two years.

    What was my experience with deployment of the solution?

    We have never encountered relevant issues with our deployments. Only once, and for a limited time, we encountered a JavaScript incompatibility with Google Chrome browsers.

    How are customer service and technical support?

    The technical support is very responsive, as well as customer service. They easily escalate to the developers if a bug or a performance issue arises.

    Which solution did I use previously and why did I switch?

    Previously, we had been using the SAP BusinessObjects suite for BI reporting. There were too many issues regarding the complexity in development, the deployment of reports and, mostly, the performance and stability of dashboards.

    After the bad experience with SAP BusinessObjects, we evaluated and adopted Tableau for its amazing straightforwardness in the representation of geo-referenced data on maps, which was a strict requirement from our sales & marketing department.

    How was the initial setup?

    This is probably one of the major strengths of Tableau: It enables organizations to set up and run a collaborative BI reporting platform in just a few days, with a smooth learning curve.

    Of course, fine tuning of operating parameters - when it comes to optimizing performance - requires some more care, but really the administration of the system is easy compared to other equivalent platforms.

    What about the implementation team?

    We first started alone with in-house activities. Then, at a later time, we got some support from a local consulting company that was a Tableau partner.

    In my opinion, a medium-sized company could adopt the platform without any significant support from outside.

    What's my experience with pricing, setup cost, and licensing?

    I’m not in a position to make a reliable evaluation of ROI. However, I can firmly say that the cost of licenses is pretty fair and surely more convenient compared to other competitors.

    What other advice do I have?

    The best way to have a clear perception of the potential of this product is just downloading a trial version of the desktop application and play with it a few days. In my case, that experience was clearly decisive in making the decision to buy.

    Its desktop application is a beautifully designed tool - very powerful and intuitive. It allows a business user, with no knowledge of databases and query languages, to build in a matter of minutes complex and compelling visual dashboards that enable users to detect and highlight interesting patterns in data. The dashboards created can be published and shared through Tableau Server, a powerful web platform where dashboards are rendered efficiently in HTML5. A cloud version and a free public version are also available.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Business Analyst at a financial services firm with 10,001+ employees
    Real User
    Most of the configurations are accessed by drag and drop, so very little actual programming is required.

    What is most valuable?

    I have been using Tableau to visualize data sets. The three features that are most valuable to me are:

    • Ease of use. Most of the configurations are accessed by drag and drop, so very little actual programming is required.
    • Interactivity, especially the ability to use tool tips to identify exactly which points are plotting in an unusual or unexpected position. This is the first step in distinguishing outliers from important data features, which is an important part of data exploration.
    • The ability to easily annotate and export finished plots for presentation purposes.

    How has it helped my organization?

    I have previously used Excel or R to perform exploratory data analysis. Tableau is easier and quicker, which means results can be obtained more quickly.

    What needs improvement?

    Some of the command choices have to be memorized and are not intuitive. It could be even easier to learn.

    For how long have I used the solution?

    I have used it for about three months.

    What was my experience with deployment of the solution?

    No issues with deployment, except I wish a version was available for Linux (Ubuntu).

    How are customer service and technical support?

    I haven't needed technical support yet.

    Which solution did I use previously and why did I switch?

    I previously used R for data exploratory analysis. I'm choosing Tableau because it is quicker, and exploratory data analysis by its nature requires a large variety and volume of output.

    How was the initial setup?

    Initial setup was very simple; standard Windows installation.

    What about the implementation team?

    Just me... No problems. Just note that Tableau workbooks are stored in their own file structure by default, not in the file where the data originated or where the exported charts are stored.

    What's my experience with pricing, setup cost, and licensing?

    Tableau has a free trial, free versions for academic scholars/faculty, and a free public version. The paid versions are a little pricey, but likely worth it.

    What other advice do I have?

    There is a public version you can implement for free. Its main restriction is the variety of data source connections that it supports. You can still work with the typical text or Excel files, but live database connections are not supported.

    I think it's great at what it tries to do.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user244824
    Lead Knowledge Analyst - Advanced Analytics at a consultancy with 10,001+ employees
    Consultant
    It was mainly helpful for visualizing proofs of concept for further implementations.

    Valuable Features:

    Dynamic interactive visualisation and publishing to server for distribution are the most valuable features of this product.

    Improvements to My Organization:

    Used on client projects, it was mainly helpful for visualizing proofs of concept for further implementations.

    Room for Improvement:

    Data preparation and joining different data sources is still not very intuitive and could be improved.

    Use of Solution:

    I have used it for three years.

    Deployment Issues:

    I had no issues with deployment, stability or scalability.

    Customer Service:

    Customer service is very good, very responsive and helpful.

    Initial Setup:

    Initial setup was very straightforward, no issues encountered.

    Cost and Licensing Advice:

    The pricing is complex and could be simplified.

    Other Advice:

    Some very good and fancy visualisations are possible with "tricks" (not very obvious how to do it). It is very helpful to use the Tableau community to see if the visualisation one is looking for is possible and how to do it. There are also many ways to get to a result, so don't look for one perfect solution as long as you get what you want.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Assistant Consultant at a tech services company with 10,001+ employees
    Real User
    With its data blending feature, we take transaction data from the DB and goals data from an Excel file, and it easily blends the information.

    What is most valuable?

    • Rich visualization
    • Data blending

    Probably, these factors set Tableau apart from many of its competitors.

    How has it helped my organization?

    Because of data blending, we are able to source from multiple data sources. For example, we take the transaction data by connecting to the DB and the goals data comes as Excel from the business. It helps us easily blend the information.

    What needs improvement?

    Performance is one big area of improvement I believe. Being an in-memory analytical tool, I think lot of work needs to be done to make the reports’ performance faster.

    For how long have I used the solution?

    I have been using it for three years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    I rate technical support 9/10.

    Which solution did I use previously and why did I switch?

    I've previously used Oracle Business Intelligence and SAP BusinessObjects. Both of them lack the rich viz that Tableau offers.

    How was the initial setup?

    Initial setup was very straightforward.

    What about the implementation team?

    Implementation was done in-house.

    What other advice do I have?

    If you've previously used other BI tools, you need to be aware that Tableau doesn't have any semantic layer like OBIEE or BO. So, you might have to write lot of queries if the report involves complex logic.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Founder, Director, Srinivasan Software Solutions Pvt., Ltd. at a tech vendor
    Real User
    It has excellent mobile support. Good customer support as well.

    Valuable Features

    • Amazing data visualization
    • Excellent mobile support
    • Low-cost solution to implement and upgrade
    • Impressive integration
    • Large customer base and resources
    • Good customer support

    Improvements to My Organization

    It's a powerful business intelligence tool and is recognised as the cream of the crop for its visual-based data discovery that helps achieve our goals by responding faster to changes and needs in the market. We have reduced analysis delivery from weeks to days. But it is important to note that was for a PoC.

    Room for Improvement

    Some features where the product can improve are:

    • It can be cost prohibitive.
    • Little change management issues
    • There is no functionality for scheduling and reports notification
    • Needs the ability to build complicated reports
    • Risky security and permissions

    Use of Solution

    I have been using it the past eight months.

    Deployment Issues

    Tableau has been "good enough" for us in deployment.

    Stability Issues

    It is very stable and we have been trying it without any issues for PoC purposes.

    Customer Service and Technical Support

    Technical support has resolved thousands of issues and is still expecting to improve in some areas of support through peer-to-peer assistance. It cements customer retention and loyalty.

    Initial Setup

    Initial setup is simple and straightforward.

    Implementation Team

    We implemented the solution in-house.

    Other Solutions Considered

    We installed a number of modern BI tools in order to evaluate them for our purposes. It didn’t take me long to discover that Tableau was much easier to use than the other tools. Since ours is a small organization and most importantly we tried it for a PoC because this tool has an amazing look and feel.

    Other Advice

    Proceed in a step-by-step manner of engaging users to find the best solution for the business. Be prepared to explore for yourselves how to analyse needs according to market trends, with the highest level of security management. Each and every step should be recorded and performed based on cross-domain analysis, so that it will be easy to implement in any kind of scenario.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Industry Analyst at a construction company
    Vendor
    Workbooks are easy to export and share without additional cost.

    Valuable Features

    • Flexibility: It's able to connect to any data source.
    • Reliability: So far, no major issue seen with the tool. It never crashes, even with huge amounts of data to handle.
    • Easy to use: I can create and modify dashboards, workbook or stories easily
    • Easy to share: Even without the online version, workbooks are easy to export and share without any additional cost.
    • Easy to maintain: Once the workbooks are set up, updating them is quick and easy.

    Improvements to My Organization

    • More data-driven decisions. Thanks to its way of presenting data and its ability to handle a huge amount of data, it helps the organization see data in a different, and more visual, way.
    • Reduction of non-value-added tasks due to maintenance.
    • Possibility of sending out new customized reports in a quick and reliable way, so specific issues can be addressed.

    Room for Improvement

    • Improved predictive analytics. This part is still a bit missing and it'd be useful for the companies.
    • More advanced built-in statistical tools. Still a bit rough on defining trends.
    • More flexible "storyboard" worksheet implementation. For instance, having a summary where you can define the filters and worksheets in the storyboard, without having to define it sheet by sheet.
    • More easily customizable fonts and formatting. Today, it still requires some time. It would be great to implement a "copy format" function.

    Use of Solution

    I have used it for two-and-a-half years.

    Deployment Issues

    So far, I have not encountered any deployment, stability or scalability issues.

    Customer Service and Technical Support

    Some consultants are keeping track of us and I would say they are doing a good job. Technical support through Tableau’s online forum might not be sufficient sometimes but somehow, I've always managed to overcome issues without calling support.

    Initial Setup

    Initial setup was straightforward; no issues.

    Implementation Team

    In-house implementation; the process is smooth and easy.

    ROI

    ROI is difficult to calculate.

    Other Solutions Considered

    We evaluated Lumira and QlikView. Tableau is more flexible and reliable, and it has no additional cost for sharing reports.

    Other Advice

    It's a great visualization tool, but not only that: It simplifies implementing new reports and maintaining them, combining a great way of looking at data with flexibility never seen in other tools.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director at a tech services company
    Consultant
    It has extended the native capabilities of various type of data sources (database, big data).

    What is most valuable?

    Self-service: Its ease of use means Tableau can be operated by business users. It is aligned with the mission “Help people see and understand the data”.

    How has it helped my organization?

    Tableau has extended the native capabilities of various type of data sources (database, big data). There are also significant features at the map and features level of detailed expressions.

    What needs improvement?

    With the Device Manager in Tableau 10, you can design, customize, and publish a single dashboard with optimized views for tablets and phones.

    Other features include clustering segmentation data and a custom territories map.

    For how long have I used the solution?

    I have been using it since 2012 (four years).

    What was my experience with deployment of the solution?

    We encountered issues with Tableau 8. However, since Tableau 9, there has been significant improvement.

    How are customer service and technical support?

    I rate technical support 8/10.

    Which solution did I use previously and why did I switch?

    We evaluated others, but Tableau is the business intelligence platform which allows everyone to use the product in a way that supports how they work with data.

    How was the initial setup?

    Tableau is easy to be deployed from the beginning, from the desktop up to Tableau Server, which you can implement at the organization level.

    We have implemented Tableau in organizations of up to thousands of users.

    What about the implementation team?

    We are a Tableau partner. We provide system integration services to our clients. We begin implementation by focusing on a specific subject area where it is the most important and it will have a significant impact for executive management.

    What's my experience with pricing, setup cost, and licensing?

    Research the variety of licensing schemes and choose the best one for your organization.

    What other advice do I have?

    Try it first by downloading the trial license. You will love it and experience how easy it is to use the product.

    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a Tableau partner.
    it_user372978
    Business Intelligence Director at a tech services company with 51-200 employees
    Consultant
    We evaluated other solutions, and selected Tableau mainly because of the licensing costs.

    What is most valuable?

    Self-service.

    How has it helped my organization?

    Talking about self-service, now we can provide information enterprise-wide. Before Tableau, about 15% of the organization had access to information; now with Tableau, about 80% of the organization have access to our data warehouse, and other information sources such as Excel and SQL Server databases.

    What needs improvement?

    Well at this point, we are in the process of implementing the in-memory feature for our costing process. We need to have online costing information. We think if we have more parameters or tools to customize this feature, we can improve the performance in the processes that generate and load the information.

    For how long have I used the solution?

    I have used it for two years.

    What do I think about the stability of the solution?

    We can tell you that Tableau 8 had issues mainly with SQL Server databases, but with Tableau 9 and above, the issues with SQL Server have been solved and now we have a very stable solution.

    How are customer service and technical support?

    Our local vendor support (in México) was so bad!!! However, we have encountered in the online support a very good source of information that helps to solve our issues. In fact, we have submitted a lot of cases to the Tableau support team, with very fast responses.

    Which solution did I use previously and why did I switch?

    We evaluated other solutions, and selected Tableau mainly because of the licensing costs.

    How was the initial setup?

    The initial setup was pretty straightforward; we only had one issue with the Active Directory configuration.

    What about the implementation team?

    Our in-house training program consisted of two teams for one week: one team for Tableau administration, and one team for Tableau super users.

    I think that it is good advice to consider a well-organised implementation program.

    What was our ROI?

    I don’t have authorization to provide numbers for our organization, but I can say that Tableau is a product with great price performance.

    What other advice do I have?

    Tableau is a user-friendly product, but I think that is very important to consider a well-organised training program based on the user roles (administrators, super users, information consumers, etc.).

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Manager Business Intelligence and Analytics at a hospitality company with 1,001-5,000 employees
    Vendor
    It connects to data sources without needing to develop a reporting or meta-data layer.

    What is most valuable?

    The most valuable features of Tableau are:

    • The ease of learning and use. Tableau is very user friendly. I have a few colleagues at my place of work that had never used it. Within a few months, they created brilliant content.
    • The ability to connect to any data source without any reporting layer or meta-data layer needing to be developed. I can connect directly to Oracle tables & views, SQL Server objects, flat files, Excel files, anything. I don’t need to do any additional work in order to achieve this.
    • The capability of creating brilliant, creative insights while still achieving data discovery. Tableau makes creating analysis fun and beautiful, while still finding incredible gold nuggets in the dark data of enterprises.
    • The culture and support community around the product. There is a true excitement in the Tableau community and anyone who uses Tableau knows what I'm talking about. There are many user group community meetings around the globe that are educational, helpful and fun.
    • The ability to share, collaborate and view content through Tableau Server or Tableau Public. It is easy to send users to a web portal to see content analysts create.
    • The cost. Tableau is much lower priced than an Oracle-, SAP-, MicroStrategy-type product. The cost is similar to QlikView and a bit more than Microsoft PowerBI on its own (but you need an EA from Microsoft to leverage the lower pricing on PowerBI).
    • The support. I can pick up my cell phone and call four people I know from Tableau and get their feedback and help right now.

    How has it helped my organization?

    We now are starting to remove the data silos. We are seeing how data visualization helps to lead to quicker actionable insight. It also has helped reduce the number of reports and dashboards the organization needs.

    What needs improvement?

    I am very excited about Tableau 10 and what has been built into the beta. I think with those changes and some we saw at TC15 that are coming, the product is poised to remain the industry leader.

    I would like to see Tableau provide a bit better integration with the Microsoft Office platform. You can download your dashboard data to CSV or crosstab, but it’s not optimal. Even if it’s the best dashboard design ever, there are users that still want to see the numbers underneath. Until data visualization reaches a critical mass, like Excel did in the late 90s to early 2000s, we still will need a way to give access to some of the underlying data in an easy way for Microsoft Office to consume.

    For how long have I used the solution?

    I have used it for 3 1/2 years.

    What was my experience with deployment of the solution?

    I have not encountered any issues. Deployment, stability and scalability have been fantastic. We've had a few bugs, two of which were fixed by Tableau support and one took a bit longer and was fixed in a release. However, we've not had long-term outages due to any issues. Installing Tableau is easy. Upgrading the server could be easier, but I think they have addressed that with version 10.

    How are customer service and technical support?

    Customer service and support at Tableau is top notch. I haven't seen a better organization in technology with this.

    Which solution did I use previously and why did I switch?

    I have used Oracle OBIEE before and Tableau beats that product on cost, usability and ease/speed of development. I don't have to know how to develop the RPD or meta-data layer. Tableau does that behind the scenes when I import a data source. Tableau was also much cheaper than OBIEE.

    We also own PowerBI and Tableau is significantly better at ease of use and the number of data sources.

    How was the initial setup?

    Initial setup was straightforward. We had a rapid start-up "team" come and help us but it was one person and he was done in two days.

    What about the implementation team?

    Tableau sent out one of their partners, Interworks. I would highly recommend Interworks to help with Implementation. They can make the most of the implementation with their Drive methodology.

    What was our ROI?

    Our first dashboard caught an issue in the system and almost completely paid for the server license with the money saved.

    What's my experience with pricing, setup cost, and licensing?

    Negotiate the server license. The desktop license price is pretty set.

    What other advice do I have?

    Find a couple of good, quick-win use cases and don't necessarily re-create the dashboard or report in Tableau, but find a way to tell something about the business that wasn't already known.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director
    MSP
    We were able to drill down from sales territories to analyze product sales at individual retail outlets by adding more dimensions to the data.

    What is most valuable?

    Data Visualization & Analytics: In my last project, we used ESRI maps super-imposed with brand sales and sales history. By adding more dimensions to the data, we were able to drill from sales territories to analyze product sales at individual retail outlets. The next phase will be to add age-group demographics to the analytics.

    That also describes our Agile approach. Incrementally add dimensions to the underlying data, and add richness to the analytics capability, and it’s a business-driven approach.

    How has it helped my organization?

    The client is in transition from traditional BI reports to real-time, mobile sales reporting, with a goal of eventually providing predictive analytics. The transition included a move away from IBM Cognos to Tableau, and using IBM Watson for predictive analytics. In this case, Tableau was able to do all the predictive analytics with less development effort and more visual results than Watson Analytics.

    What needs improvement?

    The trend I see from clients is towards more mobile solutions, more real-time analytics, and the integration of analytics and order entry. E.g. A sales consultant can seamlessly transition from sales analysis to entering an order while on-site. This implies a BPM integration with SAP, Oracle eBusiness Suite, SFDC and others.

    The architecture this client was prototyping was an SFDC application with imbedded analytics provided by Tableau delivered to a tablet device. There are several ways to go about this, but the architecture was selected because SFDC was the system of record for all customer information.

    For how long have I used the solution?

    I have used this solution on and off for about three years, more as Solutions Architect and Project Manager than a full-time developer.

    What was my experience with deployment of the solution?

    I did not encounter any deployment issues, but a production deployment was outside of the scope of my role.

    How are customer service and technical support?

    I know the client ran into several ODBC issues with the interface to Denodo, a data virtualization environment, but I can’t comment because Tableau support was outside of the scope of my role.

    Which solution did I use previously and why did I switch?

    The client has a large Cognos footprint and they were looking to Tableau as a more agile reporting & analytics tool. For this project, we used Cognos 11 and were experimenting with IBM Watson Analytics. We were able to perform all the analytics they were doing in Watson Analytics, using Tableau.

    In prior projects, I have experience with SAP BusinessObjects, SAS and QlikView.

    What about the implementation team?

    Tableau was installed and configured by an in-house team and it was complete before I arrived on-site.

    What was our ROI?

    In my experience most (all) enterprise-scale clients have multiple, entrenched BI reporting tools that Tableau will have a tough time to displace. Tableau is most successful when it is introduced at a departmental or subsidiary level in an organization. That’s the starting point, and grow the ‘footprint’ from there. With that background in mind, make the initial pricing & licensing simple for a department to budget for & approve.

    What other advice do I have?

    IMO, I don’t think any client can isolate an analytics tool and derive an ROI that stands up to scrutiny. I usually start by looking at a company’s annual report and I look for the transformational initiatives. E.g. They want more mobile capabilities, more real-time decision making, etc. I use that as the entry-point for discussion around capabilities, not a discussion of technical features and I look for real-world use cases to develop a solution architecture.

    My advice to clients is always: Start with a clear goal in mind, generate some quick wins, and grow the environment from there. The enterprise-scale initiatives are big on vision, but I’ve seen more failures than successes.

    The product is definitely a leader in the analytics-lite & data visualization space. Unless a client has a well-defined use case for one of the statistical or predictive analysis tools, Tableau can meet the needs. If the use case for Tableau becomes too complex, then clients can use the ‘R’ extension. I don’t have hands-on experience with that feature.

    Disclosure: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
    ITCS user
    Technology Lead at a tech services company with 10,001+ employees
    Real User
    Enables different teams and removes their dependency on the IT team.

    Valuable Features

    • Ability to visualize
    • Easy to use for Business Analysts as this would enable different teams and remove their dependency on the IT team

    Improvements to My Organization

    We suggested this as a solution for multiple teams due to its distinct capabilities.

    Room for Improvement

    More visualizations can be added.

    Real-time reporting capabilities can be improved.

    Use of Solution

    I evaluated it for more than a year. I used it in multiple PoCs for client solutions.

    Deployment Issues

    I did not encounter any issues with deployment, as such.

    Customer Service and Technical Support

    Technical support and response is very good.

    Initial Setup

    Initial setup is not very complex.

    Implementation Team

    An in-house team implemented the solution.

    Other Solutions Considered

    We always use multiple solutions for our varied client base. I have used other products before and now as well for clients. Our evaluation always revolves around client requirements like preference to open source, cost of ownership, etc.

    Other Advice

    This is a good product. Easy to implement and use.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We have an alliance with the vendor.
    ITCS user
    Data Warehouse Manager at a construction company with 10,001+ employees
    Real User
    Top 10
    We use it to illustrate trends in cash balances, research grant expenditure trends, and student metrics and performance.

    Valuable Features

    Valuable features include the various “Show Me” graph options; the ability to do forecasting (which is an area that Tableau needs to continue growing its modeling capabilities); and the immediate responsiveness to adding dimensions/measures and their effect on the visualization.

    Improvements to My Organization

    We have used Tableau to develop institutional dashboards for the university. We’ve used it to illustrate trends in cash balances, research grant expenditure trends, and student metrics and performance.

    Room for Improvement

    I’d like to see the forecasting capabilities expanded from an algorithm standpoint to offer different options for multi-variate forecasting. I think they can improve the ability to integrate with web pages. I’d like to see a more secure option for data regarding HIPAA regulations.

    Use of Solution

    We’ve been using the Tableau solution for over three years. We started out with about 30 users and have grown to over 350 interactors and 50 authors.

    Scalability Issues

    A strong guide to help determine the scaling up options does not exist; it is still new to third-party support consultants which performance options are the best. I do like the fact that AWS has a one-click solution, but it needs more of a config wizard to better outline what storage/memory impacts choices will produce.

    Customer Service and Technical Support

    We have experienced less-than-preferable service with the technical support. For a while, it felt like they were experimenting for answers, even with complete log and infrastructure details. Their response time to issues is not acceptable for customers who are paying for core licenses, and they acknowledge that.

    Initial Setup

    Initial setup was straightforward; the upgrade path is also straightforward.

    Implementation Team

    We implemented from within our team. We did engage with a consultant about two years later to see how we were doing and discuss the next steps with server admin training. The results were acceptable.

    Pricing, Setup Cost and Licensing

    Pricing continues to be a sore spot. Desktop licensing discounts in bulk do not exist, which is challenging for a non-profit. Server core licensing is also prohibitive from an expansion standpoint.

    Other Solutions Considered

    We only went with Tableau based on the feature set and the user base reviews.

    Other Advice

    There is a lot of competition brewing with other visualization providers that may be at better cost points. Definitely go in and deep dive/experience the other solutions. Though Tableau has a great reputation for ease of use, there definitely is a learning curve to optimize it, and other solutions like Microsoft Power BI and Qlik are making progress.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user494052
    BI & Digital Transformation Consultant at a manufacturing company with 10,001+ employees
    Vendor
    It provides more visually appealing reports for management.

    What is most valuable?

    In-database analytics is the product’s most valuable feature to me.

    How has it helped my organization?

    Tableau provides more visually appealing reports for management.

    What needs improvement?

    - HA feature is missing - Better scalability

    For how long have I used the solution?

    I have been using it for three years.

    What do I think about the stability of the solution?

    I encountered stability and HA issues.

    How are customer service and technical support?

    Technical support is 9 /10.

    Which solution did I use previously and why did I switch?

    I previously used MicroStrategy, which is a real BI tool.

    How was the initial setup?

    Initial setup was complex: report creation, installation, automation, report changes...

    What about the implementation

    What is most valuable?

    In-database analytics is the product’s most valuable feature to me.

    How has it helped my organization?

    Tableau provides more visually appealing reports for management.

    What needs improvement?

    - HA feature is missing
    - Better scalability

    For how long have I used the solution?

    I have been using it for three years.

    What do I think about the stability of the solution?

    I encountered stability and HA issues.

    How are customer service and technical support?

    Technical support is 9 /10.

    Which solution did I use previously and why did I switch?

    I previously used MicroStrategy, which is a real BI tool.

    How was the initial setup?

    Initial setup was complex: report creation, installation, automation, report changes...

    What about the implementation team?

    An in-house team implemented it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user221823
    Architect-Technology at a tech services company with 10,001+ employees
    Consultant
    The drag and drop feature that provides self-service analytics with absolutely no coding is the most important feature.

    Valuable Features:

    The drag and drop feature that provides self-service analytics with absolutely no coding is the most important feature. It’s pretty strong in geo-spatial analysis as well.

    Improvements to My Organization:

    We are a services vendor for this product and our team have grown over 300% in just one year just providing support for this product, among others.

    Room for Improvement:

    While they continue to make a lot of changes for every version, in the current BI landscape, they need to be more device agnostic, especially to compete with other similar products in the market.

    Use of Solution:

    I have been using this product for more than three years now. I started with version 8.0. I have been through 8.1, 8.2, 8.3 and then to 9.0, 9.1, 9.2 and 9.3.

    Scalability Issues:

    With data exploding exponentially, handling huge data that runs into billions of records is still a concern at an enterprise level. Organizations will also have to understand the right use cases, but then affordability would come into picture, where organizations do not want to invest on different tools. They try to make best use of the available tools.

    Customer Service:

    The customer service has been great from Tableau. They also have different categories defined for premium service.

    Initial Setup:

    The installation and configuration of Tableau consists of just a few clicks. I don't think it can get better than that.

    Implementation Team:

    The implementation has been done in-house. In fact, as service providers we implement for others. Once the requirement is frozen and architecture has been decided, implementation is fairly easy and straightforward.

    ROI:

    The ROI is immediate.

    Cost and Licensing Advice:

    The price-war has already begun among competing tools. However, I still believe Tableau is fairly priced and there are multiple options.

    Other Solutions Considered:

    The team I am part of works on different tools, not just Tableau. The tools are chosen based on the use case. Tableau is not the best choice for traditional reporting, which are still in demand.

    Other Advice:

    Use this tool with the right use cases. Use your creativity to build dashboards. It’s a great tool for data discovery.

    Disclosure: My company has a business relationship with this vendor other than being a customer: We are Global SI Partners with Tableau.
    it_user421155
    Solution Engineer - QlikView/Qlik Sense at a consultancy with 10,001+ employees
    Consultant
    It offers storyboarding and a responsive design. It needs to allow for more complexity in data joins and creation.

    Valuable Features

    • Ease of creating dashboard objects
    • Variety of dashboard objects
    • Visual appeal
    • Storyboarding
    • Scalability
    • Responsive design

    Room for Improvement

    It needs to allow for more complexity in data joins and creation. It needs to allow for designers to create objects together on one page instead of each object having its own page before then bringing them all together. They need to offer a personal (i.e., free) edition.

    Use of Solution

    I have been using Tableau for six months.

    Customer Service and Technical Support

    Customer service and technical support are very good.

    Initial Setup

    Initial setup simplicity or complexity depends on the project and the systems already in place. As for the tool itself, initial setup is straightforward.

    Implementation Team

    I have implemented it in-house and with a vendor team. Business needs need to be fully understood and documented. Most of the issues have always been data related. The development team and the business HAVE to get a full understanding of what the data is, where it is stored, and how it is stored. BUSINESS RULES and a DATA DICTIONARY are a must.

    Other Solutions Considered

    Among Tableau, QlikView, and Qlik Sense, I prefer QlikView, due to its higher customization capabilities, its associative nature, and its ETL features.

    Other Advice

    Standardization in design/development is crucial. FULL communication and documentation with EVERYONE is needed. I don’t know how much time has been lost or efforts duplicated because of a lack of all this.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Business Analyst at a logistics company with 1,001-5,000 employees
    Vendor
    It has simpler, cleaner and story-telling charts. Tableau requires less lead-time to develop charts and integrated dashboards for predictive analytics.

    Valuable Features

    Data visualization: Simpler and cleaner charts, easier for users to perform self-service, not so steep learning curve for non-technical users; good integration to big data Hadoop and predictive analysis, well integrated with other ETL tools. Less-technical maintenance cost compared to QlikView, which requires the developer to do more scripting.

    Improvements to My Organization

    It is easier for users to do self-servicing; simpler, cleaner and story-telling charts; and requires less lead-time to develop charts/dashboard integration with predictive analytics and big data platform Hadoop.

    Room for Improvement

    Enhance standard reporting like QlikView (scheduled reports, notifications etc.); for MNCs, the server version license is not cheap; and row-level security: every user needs a DB account, which can give a hacker more opportunity to attack via more DB accounts.

    Use of Solution

    I have used Tableau for two years.

    Deployment Issues

    I had a deployment issue: No version control means you can't roll back to earlier versions once overwritten/published.

    Customer Service and Technical Support

    I rate technical support 8/10.

    Initial Setup

    Initial setup was straightforward.

    Implementation Team

    An in-house team implemented Tableau.

    ROI

    Tableau seems to have easier user acceptance than QlikView because of the simpler charts and big data integration, increasing the possibility of helping an organization transform from reactive analysis to predictive analysis.

    Pricing, Setup Cost and Licensing

    Server versions are not cheap and pretty similar for both Tableau and QlikView in terms of price. I don't see a big difference; it really depends on your organization's need.

    Other Solutions Considered

    I also evaluated MS BI and QlikView. Compared with MS BI, I find Tableau and QlikView have stronger visualization; intuitive data insights; less development lead time - MS BI requires creating OLAP cubes, which takes more time; clearer and simpler charts; and intuitive data mapping/insights.

    Other Advice

    If you have more developers/technical people and want to do more standard reporting without Hadoop, go for QlikView; if you have more business users with some SQL knowledge and would like to do predictive analytics, and integration with big data platform Hadoop, go for Tableau.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Arthur Kancelarovicz
    BI Specialist at a educational organization with 501-1,000 employees
    Real User
    It has a Sense-Me tool that indicates the most appropriable graphic to use with the selected dimension and measure information.

    What is most valuable?

    It can build in-memory data with an easy-to-use interface, connecting numerous data sources and linking referenced tables/origins. It also has an awesome Sense-Me tool that indicates the most appropriable graphic to use with selected information (dimensions and measures) and, in my opinion, works like a charm!

    How has it helped my organization?

    It shows us our client’s profile, our best services and what areas are not satisfying the target. Also, it gives us a better sense of market needs, using non-structured data (like social media, government data).

    What needs improvement?

    It needs a more robust way to connect and share the "big-data" origin. It also needs an easy-to-develop interface for creating new charts and tools in business dashboards.

    For how long have I used the solution?

    Version 8: 10 months, Version 9: 1 month.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    Tableau has incredible consulting people and comprehensive support professionals, solving and clarifying any questions.

    Which solution did I use previously and why did I switch?

    We used (and continue to use) SAP Business Objects 4.1 Edge (and all the embedded tools...). We acquired the SAP BO licenses to initialize our business intelligence project. But, our bigger problem is using lot-and-not-linked tools to generate insights. Some of our needs are only answered by Explorer, another only by Dashboard Design (Xcelsius – and it’s so old...), another only by Lumira (and can’t be viewed on LaunchPad – The Web-Portal of BO - forcing users to install the app on their machines without mobile support).

    How was the initial setup?

    Tableau is an easy-to-install tool, like Next-Next-Finish!

    What about the implementation team?

    We installed it by ourselves, only viewing the vendor’s documentation to make sure we’re using the correct parameters. It is a good way to start; always see what the vendor’s site has in their documentation area.

    What was our ROI?

    Our employees no longer have to search for information in many systems and/or use a web search; they can just go to the BI platform and do a lot of analysis by just clicking. So, with this time savings, our ROI is more than 100% - a lucrative investment.

    What's my experience with pricing, setup cost, and licensing?

    Before looking at the pricing/licensing, research all of the employees’ needs. Make a matrix with their needs and the available BI platforms on the market, checking which platform addresses the way your business way-to-do. Then, determine which users will use the platform to see information, to create information and to build information.

    What other advice do I have?

    Just test before you buy. All BI platforms have a lot of functionalities and, also, a lot of needs.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user163317
    IT Admin at a tech company with 51-200 employees
    Vendor
    It supports multiple languages well. When I develop a dashboard in English or Japanese, it can display time differently based on the language you choose.

    Valuable Features

    • It's easy to connect to, and supports, a variety of datasources
    • It supports multiple languages well, which is very convenient for me. When I develop a dashboard in English or Japanese, it can display time differently based on the language you choose. For example, EN: 2010/01/01, JP: 2010年01月01日.
    • Stunning graphs, easy to drag & drop dimensions into your dashboard.
    • Compresses data well.

    Improvements to My Organization

    We use it to develop dashboards for our customers; they will use these to analyze their business using BI knowledge.

    Room for Improvement

    There are many things that users want Tableau to improve:
    • Multiple choice for filter selection. This is a very big shortcoming.
    • Dynamic parameters.
    • Currently, it cannot aggregate further on a measure that has been aggregated already
    • A button function for dashboards. Sometimes, we need a button to link to another dashboard.
    • Display/hide an object based on a parameter as a real function, not using tricks. You can do it using tricks, but it looks so ugly.

    Use of Solution

    I have used it for about two years.

    Deployment Issues

    As I mentioned above, sometimes we need to use tricks to develop dashboards, and it has stability issues.

    Customer Service and Technical Support

    I rate the level of customer service and technical support 8/10.

    Initial Setup

    Initial setup was very easy; just "agree", "next" and "finish".

    Implementation Team

    Our IT support team did it.

    Pricing, Setup Cost and Licensing

    No complaints. Reasonable price for professional version.

    Other Solutions Considered

    I have used a variety of BI-related products:
    • QlikView: not worth trying. Not good for support (Qlik Japan); ugly charts; limited functions. It’s one strength is that it's free.
    • IBM Cognos: very scalable. You can do anything with your dashboard/report using HTML; good at all functions. However, it's only suitable for big companies, hard to maintain, and very expensive.
    • Oracle PBCS/Essbase: good for medium-sized or big enterprises with big/multi-dimensional data; supports Excel. Difficult to set up, and browser-based PBCS is so bad, you may lose your work at any time because of its corrupt JavaScript.
    • Tableau is good for small-sized companies; reasonable price. But you get what you pay for: limited functions. It's a data visualization tool, not a BI tool.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user397626
    Business Analyst at a computer software company with 1,001-5,000 employees
    Vendor
    I can upload custom images and icons for visualizations.

    Valuable Features:

    • Drag and drop options
    • Custom image/icon upload for visualizations
    • User-friendly interface
    • Easy connection to multiple data sources

    Room for Improvement:

    With Tableau, use of an external ETL tool is a must if it’s connected to a data warehouse. It doesn’t really provide the room for complex computing or data transformation.

    Use of Solution:

    I have used it for about a year.

    Deployment Issues:

    I have not really encountered any deployment, stability or scalability issues.

    Initial Setup:

    Simple. Tableau installation is pretty simple.

    Other Advice:

    Analyze the business need and end users first, and then go for implementing Tableau. Simple reporting can be done in IBM Cognos or various other tools available in the market. What Tableau can bring to the table: better visualizations, ease of use (in case the end users are business guys and not technical folks) and advanced analysis capabilities.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user416991
    Tableau/Data Visualization Specialist, Reporting & Analytics at a financial services firm with 10,001+ employees
    Vendor
    Highly interactive and intuitive data discovery: helps people see and explore their data.

    What is most valuable?

    • Highly interactive and intuitive data discovery: helps people see and explore their data.
    • Ease and breadth of connectivity to so many different data sources.
    • The interface to make joins between tables is greatly appreciated.

    How has it helped my organization?

    Management is simply getting more insights from visual representations of their data, and we’re becoming a more data-driven decision-making organization.

    What needs improvement?

    I’d like more data integration across data sources.

    For how long have I used the solution?

    I have used it for almost 2.5 years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues with Tableau Desktop.

    How are customer service and technical support?

    I didn’t need much technical support, and I find the on-demand online video library for training new and experienced users is a great asset.

    Which solution did I use previously and why did I switch?

    I used IBM Cognos 8 with a previous employer, and I found that tool to be slow and clunky.

    How was the initial setup?

    The initial setup was done by our company’s Tableau Server team, which I am not a part of.

    The Tableau Desktop install was easy.

    What about the implementation team?

    Tableau has an extensive network of Alliance Partners with expertise in its implementations, so you shouldn’t have any problem in getting adequate support for such a popular product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user337086
    Data Analyst at a media company with 1,001-5,000 employees
    Vendor
    It’s a good way to visualize complex Google Analytics data in a user-friendly way.

    Valuable Features:

    In Tableau Desktop, the most valuable features for me are:
    • Live connection to databases
    • Parameters and calculation fields
    • Actions on dashboards

    Improvements to My Organization:

    With Tableau, our company was able to overcome some shortcomings with Google Analytics data interaction. As we have many GA profiles, Tableau gives us an opportunity to integrate everything we need into several dashboards. Tableau is a good way to visualize complex Google Analytics data in a user-friendly way.

    Room for Improvement:

    It has some shortcomings:
    • Not very well-made dashboard designing
    • Lack of formatting options
    • Sometimes, not enough operating speed while working with huge amount of data
    • In the next version, I would like to see more formatting options and an improvement in overall performance.

    Other Advice:

    Choose Tableau if your aim is to provide yourself or your end users with an opportunity for simple and effective data analysis, with minimal education and maximum results.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Lead Software Engineer at a tech vendor with 10,001+ employees
    Vendor
    Easy and intuitive chart creation. Easy conversion between different chart types and crosstabs.

    Valuable Features

    • Easy and intuitive chart creation
    • Easy conversion between different chart types and crosstabs
    • Easy map-based charting
    • Built in geo coordinates for cities, states, countries- Easy-to-create fields with formulas
    • Ability to connect so many kinds of data sources

    Improvements to My Organization

    • Now, the business decisions are "data driven" based on Tableau
    • There are standard interactive reports/dashboards.
    • And there is a dedicated data analyst role.

    Room for Improvement

    • Tableau can handle only one joined/denormalized table, e.g. students, classrooms, teachers.
    • Sometimes I need to analyze the joined/denormalized table from multiple perspectives in one single workbook.
    • Create analysis both for students, teachers and classrooms
    • To use simple drag-and-drop is not enough to show
      • Average student age per classrooms or teachers because some students have classes multiple times in the same classroom
      • Average grades per teacher
    • Sometimes I would like to analyse both student-classroom and teacher-student or classroom-student relations out of the original joined/denormalized table.
    • I think the Qlik Sense approach is better for this very specific case.

    Use of Solution

    I have been using it for nine months.

    Scalability Issues

    Tableau 8.3 did not scale properly.
    I had four cores, but Tableu 8.3 was single-threaded. Tableau froze once in a fortnight, and without saving either *.tde or *.twb, they lost their sync.

    Customer Service and Technical Support

    I used and liked the documentation and user forum very much, and found there either a solution, a workaround or at least an explanation to my problems.

    Initial Setup

    Initial setup was easy.

    Implementation Team

    • We bought official basic and advanced Tableau trainings.
    • My local Tableau instances (on my desktop and AWS instances) were installed by me.
    • The central Tableau server was installed by the BI and administrator teams.

    ROI

    For a large company, the ROI is really fast.

    Pricing, Setup Cost and Licensing

    Always buying the latest Tableau Desktop Professional is too expensive for an individual analyst/developer.

    Other Solutions Considered

    My team evaluated 50 visual analysis tools in 2014. I also was one of the key developers of Cygron Datascope.

    Tableau was selected because it is the common platform for both data analysts and regular users. Both groups can use it. Of course, analysts can utilize more advanced techniques, but even an average user can understand charts and do basic things after 60 minutes of training.

    Other Advice

    Go for it. It is an excellent product for the majority of analyses. However, for complex reports and decision support cases, custom application development might be needed.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    VP Associate Director at a marketing services firm with 501-1,000 employees
    Vendor
    It shortened the interval between raw data and actionable insight.

    What is most valuable?

    • Easy interaction with data
    • Variety of visualizations possible
    • Integration with R and Alteryx

    We do a lot of work for our clients helping them understand the impact of marketing campaigns on their business results. Tableau helps us tell stories with data.

    How has it helped my organization?

    It helps us shorten the interval between raw data and actionable insight. We used it to standardize basic tracking and optimization functions for our digital media campaigns. We’re also developing a broader analytics practice, diving into the impact of on-line and off-line media combined.

    What needs improvement?

    There is a pretty steep learning curve, the product would be better if it were somehow more intuitive to use.

    For how long have I used the solution?

    I’ve been using Tableau for about three years.

    What was my experience with deployment of the solution?

    We have a small number of licenses with one Tableau server; we haven’t had any deployment, stability or scalability issues yet.

    How are customer service and technical support?

    Generally, technical support is very good; responsive with generally effective solutions.

    Which solution did I use previously and why did I switch?

    We primarily used Excel prior to Tableau. We are aware of some of the others, but for us, it is not worth investing the time re-inventing our process.

    How was the initial setup?

    Initial setup went well; straightforward to install and get started. Takes a while to master the basics.

    What about the implementation team?

    Implemented in-house. It would be helpful to have someone with a year of Tableau experience on staff to speed ramp up.

    What was our ROI?

    ROI is difficult to estimate as a lot of our use case revolves around streamlining internal processes / analysis. We are now providing analytic solutions to clients where we price on our hours, plus pass through costs for seats on the Tableau Server and a monthly maintenance fee. As we scale this up, we expect to drive profitable revenue through our analytics products.

    What other advice do I have?

    It makes sense to implement it in tandem with Alteryx. Use Alteryx to clean / prep data, and then visualize in Tableau. Tableau is not the place to try to clean / join data.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user357120
    Management Consultant at a consultancy with 5,001-10,000 employees
    Consultant
    It provides the ability to analyze data patterns in more visual dimensions than are possible in Excel.

    Valuable Features:

    The ability to analyze data patterns in more visual dimensions (size, shape, color) than are realistically possible in Excel is the functionality most valuable to me.

    Room for Improvement:

    Calculated fields are relatively simple and may leave a user wanting. Joining between multiple datasets also needs to be improved. (I heard this is an improvement that will be made with the version 10 release this summer.) Source data formatting requirements are a little particular, and reloading for new users can get repetitive.

    Use of Solution:

    I am a management consultant, and I have used this solution for multiple clients over the last two years.

    Customer Service:

    I never had to use customer service.

    Initial Setup:

    Initial setup was extremely easy; when downloading the trial version or purchasing, just accept the defaults. There aren’t many ways you can screw this up.

    ROI:

    I’d suggest taking the following steps:

    1. Define what you want to get out of the tool. (People don’t always need these types of solutions, and this becomes evident once they actually get in there with the data they have.)
    2. Make sure you have the existing data needed.
    3. Download a trial version and play with the software and develop prototype dashboards and analysis
    4. If you actually have a recurring need, then I’d look at purchasing Tableau desktop. If the need for use and analysis extends to many across the organization, Tableau Server could be your best option.

    Other Solutions Considered:

    I also evaluated Qlik and Spotfire, but found Tableau to be more intuitive and visually appealing.

    Other Advice:

    This product is the best visualization solution on the market. My rating is based on ease of use, visual appeal and additional functionality over Excel.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Director with 501-1,000 employees
    Vendor
    Scalable and flexible for producing visualizations.

    What is most valuable?

    • Flexibility producing visualizations
    • Scalability

    How has it helped my organization?

    Anything and everything becomes fact-driven; we don't do a lot by gut feeling.

    What needs improvement?

    ETL functionality is limited, which is both a strength & weakness. It would be nice to have Alteryx & Tableau as a package, but I believe Tableau have deliberately stayed out of the "deep" ETL capabilities to "stick to the knitting", which they have done very well.

    For how long have I used the solution?

    I have been using it for eight years.

    What was my experience with deployment of the solution?

    Any issues we have encountered have been related to data preparation rather than the tool itself.

    How are customer service and technical support?

    Technical support is excellent.

    Which solution did I use previously and why did I switch?

    I have historically developed using SAP BusinessObjects and IBM Cognos for visualization and various tools for ETL. I have trialed Qlik and Power BI, but this has a much higher level of maturity at this stage.

    How was the initial setup?

    Initial setup was significantly easier than other products I have used.

    What about the implementation team?

    An in-house team implemented it. Your investment needs to be in data preparation, then the implementation of any of these analytics tools is much easier. Typically, I spend between 70 & 90% of project effort on data not the tool. If data is well prepared, the Tableau development is very quick and best handled by the business analysts, rather than any tech personnel.

    What other advice do I have?

    To get the best from Tableau you need:

    • Data preparation suitable for analytics applications. (This is not Tableau specific, the same is required for pretty much all analytics apps.)
    • People bouncing off each other to get the creative process going. Consider internal show & tells and take advantage of local user groups
    • Subscribe to "Viz of the Day” to get exposure to as many viz's as possible
    • Tableau is (I believe) the best tool for data visualization. Equally consider investing n the best tools for data preparation, such as Alteryx. The combination of best data prep with best analytics capabilities is MUCH more powerful than either without the other.
    Disclosure: My company has a business relationship with this vendor other than being a customer: My company is a reseller, partner, trainer.
    ITCS user
    Data Visualization and BI Consultant at a tech services company with 10,001+ employees
    MSP
    Drag-and-drop development process facilitates rapid dashboard and report development.

    What is most valuable?

    • Drag and drop-oriented development process that facilitates rapid development of dashboards and reports
    • Can connect to any data base in industry
    • Sits really well on top of big data platforms
    • Sharing and collaborative development is awesome with Tableau Server
    • Excellent and visually rich visualizations

    What needs improvement?

    It should allow user-defined functions. There are several ideas logged by various Tableau developers in the community and they should implement those ideas as soon as they can.

    For how long have I used the solution?

    I have been using it for more than three years now.

    What was my experience with deployment of the solution?

    I have not encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    We are treated as valuable partners by Tableau, the engagement is very stable and we get expertise from Tableau technicians whenever we request it.

    Which solution did I use previously and why did I switch?

    I have used other visualization tools in past. However, Tableau is much better than they are; much better compared to QlikView and Spotfire.

    How was the initial setup?

    Very simple initial set up. Tableau provides setup guides on their websites.

    What about the implementation team?

    Tableau implemented it for us. Always ask for Tableau's help to determine architecture and implementation of any Tableau server.

    What other advice do I have?

    This is the best product in this category, among all BI tools available in market; top ranked as per Gartner's Magic Quadrant report.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Consultant at a financial services firm with 10,001+ employees
    Vendor
    It does not require coding or complicated settings, so it is easier for business analysts and directors to find solutions.

    What is most valuable?

    The properties of each chart: It is helpful because in the world of analytics, not everyone is a developer; there are business analysts and directors as well, who want to play around and find quick solutions. If that requires coding or other settings, it would be more difficult or they don't even think of playing around. For developers, also, it’s easy to build reports as compared to coding.

    How has it helped my organization?

    Tableau gave us better visuals with more settings that help us find a better solution in the analysis world.

    What needs improvement?

    Performance improvement: Handling a huge amount of data and loading reports in a minimal time frame.

    For how long have I used the solution?

    I used it for about two years, but very little in the past 12 months.

    What was my experience with deployment of the solution?

    We moved to Tibco Spotfire because of performance issues in Tableau.

    How are customer service and technical support?

    Technical support was 7/10.

    Which solution did I use previously and why did I switch?

    We previously used SSRS and other analytics tools. We moved to Tableau because of its visual effects and because it was easy to develop with it.

    How was the initial setup?

    My admin team handled the configuration.

    What about the implementation team?

    We implemented it in-house, with a little help from vendor support.

    What other advice do I have?

    Tableau is a good and growing tool in the business analytics world. It’s good to have it, but always compare and find out whether this tool meets your requirements.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    VP, Business Insights at a tech services company with 51-200 employees
    Consultant
    It can produce easily readable cross tabs and paretos on-the-fly.

    Valuable Features

    The best features of Tableau include:

    • Freedom of connection: Its ability to connect to practically any database. There is no need to go through cryptic ODBC or other driver setup procedures.
    • Freedom of exploration: The ease one can explore a data table. With simple drag and drop, you can produce easily readable cross tabs and paretos on-the-fly to learn everything you need to know about an unfamiliar table.
    • Freedom of expression: You can pretty much build any type of analytic structure you need to analyze your data.
    • Built-in visual best practices: Interfaces are clean and simple. You have to work hard to produce an ugly chart in Tableau.

    Improvements to My Organization

    With the ease of using Tableau, I am able to set up basic analytic structures in the meta data (dims and measures) with some starter chart types, then turn over to analysts who can then ask all the detailed questions of the data on their own without having to come back to me for every minor change.

    Room for Improvement

    • They still need to improve advanced query functions. Level of detail and table calcs have improved but still are difficult to use, especially when working with large data sets.
    • The custom query editor has lots of room for improvement. If Tableau can add features and functionality here, it would be easier to work with the database in one environment, instead of having to open another query editor to develop custom queries for advanced analytics.
    • The formatting interface is the one area that has lots of room for improvement, as well as the ability to be more precise in formatting. At the moment, it is much more of an all-or-none proposition.
    • More integrated statistical functions.

    Use of Solution

    I have used it since 2009, Tableau 5.

    Deployment Issues

    I have not encountered any deployment, stability or scalability issues. Although I do run into performance issues with Tableau server from time to time, it is not always easy to identify the root cause.

    Customer Service and Technical Support

    I have had so little need to use customer support, I can’t really rate them. Nonetheless, the few times when I have called, the level of understanding of complex data issues at the first few levels of support seems to be on the light side.

    Initial Setup

    For the desktop edition, initial setup couldn’t be simpler. For the server edition, it is a bit more involved but that is to be expected.

    Implementation Team

    It was implemented in house. For the server edition, an experienced server admin would definitely make the final install better.

    Pricing, Setup Cost and Licensing

    My clients find the price tag for the desktop edition high, so they typically try to use the server/interactor edition, which for an analyst just doesn’t provide enough functionality to get the job done. Hopefully, as Tableau builds scale, they will be able to bring the price of the desktop edition down and get on more desktops, like Excel.

    Other Solutions Considered

    I have evaluated other competitive tools but in the end, my clients have always gone with Tableau.

    Other Advice

    The Tableau on-demand learning resources are fantastic to help a new user get going. There is a robust user community that is very generous with their time and knowledge to help you get through the learning curve.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Senior Consultant at a consultancy with 1,001-5,000 employees
    Consultant
    The live connection to data and publishing are the most valuable features of Tableau.

    What is most valuable?

    The live connection to data and publishing are the most valuable features of Tableau. You can connect to your data almost wherever it resides in a straightforward, simple connection. Your local dashboard is only one click away from being online and shareable with other users.

    How has it helped my organization?

    I have used Tableau in the last couple of companies I worked for and it helps any organization that has clients who need visualization.

    It can also be very useful for internal purposes.

    What needs improvement?

    I would love to see some easier ways for predictive analysis or machine learning in Tableau. The only way to do it at the moment is manually and with the integration of other tools. I’m used to everything being fast and easy in Tableau and I think that can be a significant upgrade.

    For how long have I used the solution?

    I have used it for four years.

    What was my experience with deployment of the solution?

    I did not encounter any issues with deployment, stability or scalability. However, I would prefer an updating system within the tool instead of going to the website and downloading newer versions. Also, major updates are installed as a separate software on your PC, which can only be useful in some rare cases.

    How are customer service and technical support?

    Technical support can sometime take a while to respond, but they are very helpful and friendly.

    Which solution did I use previously and why did I switch?

    I use a lot of other tools, such as QlikView, because we deal with different clients who use different tools, so we need to have expertise in the different tools provided by the market leaders.

    How was the initial setup?

    Initial setup is very straightforward and easy. You can install the desktop version in one click with no setup needed. As for the server version, the setup is also easy for non-technical users by following some simple step-by-step guides.

    What about the implementation team?

    I have implemented through a vendor team and in-house. Because the implementation is easy, I would advise staying up-to-date and always using the latest releases.

    What was our ROI?

    ROI is strictly related to how are you using the tool. You can publish dashboards and embed them in a live website which can bring you more hits, or you can provide your users/clients access to your Tableau server, which is related to how much they are paying for that. Use your licenses wisely so they are worth the high amount you’re paying.

    What other advice do I have?

    The most important thing that people need to know is that Tableau is ONLY a visualization tool (the best in the market). Don’t confuse it with other business intelligence, big data or data analytics tools. If you want to do fast and good looking customizable and interactive visualizations on data from one or multiple sources, Tableau is your tool.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Consultant at a tech consulting company with 1,001-5,000 employees
    Consultant
    For shifting dashboard and analysis development to your users, it seems to be the best choice.

    Valuable Features:

    If you want the most beautiful dashboards, Tableau is the answer. If you want to shift your dashboarding/analysis development to your users, Tableau seems to be the best choice, as for the most part it’s quite easy to use.

    It offers beautiful visualizations on the fly. New users will catch on to it quite fast for doing simple analysis. Creating complex objects can sometimes get quite tricky, but most of the things can be done very simply and quite faster compared to QlikView.

    Room for Improvement:

    Tableau is moving fast. In fact, we see it as a leader in the data visualization market. We would like to see improvements in its enterprise capabilities.

    It offers the Tableau server for deploying apps that can be shared and used by multiple users, but it needs further improvement to be able to support a large set of users in a big organization.

    Other Advice:

    If you are planning to implement self-service BI in your organization, I see Tableau as the best fit, but you will need to find a good tool for ETL.

    Also, if you are required to develop financial reports etc., Tableau might not help you much.

    Nonetheless, you can run a Tableau solution without needing a lot of IT involvement.

    Tableau needs some improvement in its organization-wide deployment capabilities.

    Qlik Sense (a new tool by Qlik) tries to be like Tableau, but if you want something like Tableau, you better go for Tableau.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user493419
    Product Manager - Emory University (Tableau) at a university with 1,001-5,000 employees
    Vendor
    Data cleaning: helpful in showing you where there are holes or mistakes in your data.

    What is most valuable?

    For visual data analysis, discovery analysis and usability, it is the best product on the market.

    For data cleaning, it can be very helpful in showing you where there are holes or mistakes in your data.

    How has it helped my organization?

    In our Project Management office, it has provided us better insight into the breadth of our work and made it much easier to see which projects are at risk. Once we retire our old reporting system (Word docs/PowerPoint), we will be saving about 20 people four hours per week. You can do the math on the annual impact.

    Getting buy-in from all of the department leaders has been the toughest part. They are tentative about letting go of the old systems, we have to really prove that our Tableau dashboards fully meet their needs.

    What needs improvement?

    This is tough to answer. The company puts more $$ into R&D than any other in the industry and I don't even use all of its current abilities. They put out releases regularly, so at this point this is more about keeping up with the changes and understanding how they are useful to us.

    The tool was not created for data structuring, but does provide some functionality.

    For how long have I used the solution?

    I have been using it for about 15 months, off and on, at times more than others. I use it on any piece of analysis I can.

    What was my experience with deployment of the solution?

    We were unable to use LDAP or Active Directory, so all server users have to be created locally. Stability and scalability are not issues; we are just trying to grow adoption. Of course, we have experienced some growing pains but that is normal with any new technology.

    How are customer service and technical support?

    Customer support always gets back to me within 24 hours. However, they are not always able to help me resolve my issue.

    Which solution did I use previously and why did I switch?

    We have the EBI tool, Oracle OBIEE. Although I never used it personally, our department has experience with several of the top competitors of this product. Despite owning licenses to those tools and using them, the decision was made that Tableau offers self-serve BI better than any of the others. (I was not a part of this decision process, but was moved over from another team to manage the product once the decision was made.)

    How was the initial setup?

    Initial setup was straightforward. One thing Tableau excels at is documentation that is user friendly. We did bring in a consultant to help this go smoothly but honestly I think he did more harm than good. Could have just followed the playbook.

    What about the implementation team?

    Implementation was done by a vendor team and in-house. Our middleware team did the heavy lifting and we brought in a vendor team with experience to help us.

    What was our ROI?

    ROI has yet to be determined as the implementation is less than a year old. Adoption has been slower than expected but gaining momentum lately. I attribute the slower adoption to the fact that using Tableau is a shift in thinking for those wanting to use it and therefore involves some growing pains that some are hesitant to embrace. However, those that have embraced it are beginning to reap the benefits.

    What's my experience with pricing, setup cost, and licensing?

    The pricing is a little steep. However, if used correctly, the improvements in productivity will more than outweigh the cost.

    What other advice do I have?

    It does require you to think about your data in a slightly different way as this is totally different than Excel, so take a little extra time when starting out.

    Tableau helps people see and understand their data, answering valuable business questions and giving insight into mountains of information collected over time.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Analyst at a consultancy with 51-200 employees
    Consultant
    The best feature of Tableau is its simple GUI with drag-and-drop feature.

    What is most valuable?

    The best feature of Tableau is its simple GUI with drag-and-drop feature. It helps even a rookie create a great visualization. But for experts, it also provides flexibility of writing queries to fetch data. It’s easy-to-integrate feature - with almost all the databases - makes it a great value.

    How has it helped my organization?

    We have used Tableau for creating dashboards for our clients to help them visualize their data for developing business strategies. They can easily use the dashboard for targeting strengths and improving the areas of weakness.

    What needs improvement?

    The feature I would like to have is publication of a live dashboard on a webpage, so that dashboards can be incorporated in webpages. We can do this currently on Tableau public but because of data security, we need the dashboards to be private. But in private dashboards, we cannot publish it on webpages. Sisense provides this feature.

    For how long have I used the solution?

    I have been using Tableau for the last two years, with the first year being for college assignments. I have exclusively used Tableau for creating dashboards for hotel clients.

    What was my experience with deployment of the solution?

    I have not really encountered any deployment, stability or scalability issues.

    How are customer service and technical support?

    I rate the level of customer service and technical support 8/10.

    Which solution did I use previously and why did I switch?

    I have used QlikView, but I have always found Tableau simpler to use.

    How was the initial setup?

    Initial setup was simple. I just had to install Tableau Desktop on my system.

    What about the implementation team?

    An in-house team did the implementation. It’s easy to set up.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is steep.

    What other advice do I have?

    If you have the budget, go for it. It’s the best money can get you.
    I have loved working with Tableau for its simplicity and ability to handle large volumes of data. However, it’s a bit too expensive.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user409698
    Business Analyst at a tech company with 501-1,000 employees
    Vendor
    I am still testing the product before I ask my team to use it. It’s most likely going to be one of our tools.

    Valuable Features:

    Actually, the whole product is very valuable for me.

    Improvements to My Organization:

    Actually, I am still testing the product before I ask my team to use it, but it’s most likely going to be one of our tools.

    Room for Improvement:

    I would really like to import data from any online website to make it dynamic.

    I would like them to also extend the trial version to 30 days to encourage more people to use it and understand it more. Like an addiction, when you use something for a long time, it becomes a habit. :)

    Use of Solution:

    I've used this solution for only one month, and it has been a great experience.

    Deployment Issues:

    It’s a little bit slow on my system. I don’t know why, but I am looking forward to them developing a lighter version.

    Customer Service:

    Customer service is not bad.

    I liked the way when I created an account, they followed up with a call.

    Initial Setup:

    Setup is very easy, like any other program.

    Other Solutions Considered:

    I've tested a lot of products. I researched which tool is the best for visualization, and I found that Tableau is one of the best for it.

    Other Advice:

    I would say Tableau is a good product to use for data visualization. I recommend it for that and for data analysis.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    GSDC Consultant at a consultancy
    Consultant
    It helps us more effectively understand data and quickly generate insights.

    What is most valuable?

    Simplicity User friendly

    How has it helped my organization?

    This tool helps in understanding data in a visually better form and generate insights quickly.

    What needs improvement?

    Add calculated columns in the edit text box like in Spotfire.

    For how long have I used the solution?

    I have been using it for two years.

    What was my experience with deployment of the solution?

    I have not encountered any serious deployment, stability or scalability issues.

    How are customer service and technical support?

    Customer service and technical support are excellent.

    Which solution did I use previously and why did I switch?

    I have used Spotfire. The two main reasons to use Tableau over Spotfire are the ease of working with it and the availability of an…

    What is most valuable?

    • Simplicity
    • User friendly

    How has it helped my organization?

    This tool helps in understanding data in a visually better form and generate insights quickly.

    What needs improvement?

    Add calculated columns in the edit text box like in Spotfire.

    For how long have I used the solution?

    I have been using it for two years.

    What was my experience with deployment of the solution?

    I have not encountered any serious deployment, stability or scalability issues.

    How are customer service and technical support?

    Customer service and technical support are excellent.

    Which solution did I use previously and why did I switch?

    I have used Spotfire. The two main reasons to use Tableau over Spotfire are the ease of working with it and the availability of an in-depth knowledge database.

    How was the initial setup?

    It is very straightforward, like installing any other application.

    What about the implementation team?

    An in-house team implemented it.

    What was our ROI?

    This tool has provided savings in terms of man hours.

    What's my experience with pricing, setup cost, and licensing?

    License cost is average.

    What other advice do I have?

    Contact a Tableau technical team to understand exactly which product you need.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Diego Hidalgo
    QA Manager at Tandicorp
    Real User
    Top 10Leaderboard
    The integration with R for more complex algorithms in analytical data is nice.

    Valuable Features:

    The most valuable feature is the ease of generating management reports on demand, and ease of generating incremental extracts live or work very quickly.

    The integration with R for more complex algorithms in analytical data is also nice.

    Improvements to My Organization:

    We use it to generate intelligence reports core business of insurance we develop. It is also part of the business intelligence tools we recommend.

    Room for Improvement:

    Part graphical gauges compliance does not include the Balance Score Card style, however you can develop these graphics, another shortcoming in not having mondrian engines.

    Use of Solution:

    2 years

    Deployment Issues:

    We've had no issues with deployment.

    Stability Issues:

    We've had no issues with stability.

    Scalability Issues:

    We've had no issues with scalability.

    Disclosure: My company has a business relationship with this vendor other than being a customer:
    ITCS user
    Business Intelligence Specialist with 5,001-10,000 employees
    Vendor
    It helps you reach the specific chart that you need and you can add any kind of additional data at any time.

    What is most valuable?

    I really like the design of the charts. The rapidness of the development is impressive. Its full set of options helps you reach the specific chart that you need and you can add any kind of additional data source (Excel, flat file, databases) at any time.

    In comparison to others, this product gives you the power to make any chart that you can imagine with your data, getting insights with the results and leveraging the need of a “metadata” model behind it.

    With the rapidness of the development, the business user only needs 1/5 or maybe 1/10 of the time required to perform analysis and achieve results; they can just use drag & drop.

    The most important and valuable feature is the ability to merge any kind of data with your data set, even cloud data (web services). It gives the business user the power to analyze something new with his own datasources.

    How has it helped my organization?

    My company is a Tableau partner, and we are located in Lima, Peru. We used it to perform a geo-spatial analysis of prospects, and we created a distribution of them with a drill-down analysis for future clients, so we can segment the appointments and the demo presentations.

    What needs improvement?

    Tableau lacks a lot of ETL capabilities. Of course, it’s not the core of the product but it is the best tool for data discovery and really needs an ETL or data quality module inside of the suite. Enterprises have to use another tool (such as Alteryx, IBM DataStage or Talend Studio) in order to support some business needs. But this entails additional cost, maintenance, resources, etc.

    Tableau will add a lot of capabilities for data blending, joins between different data source, etc., in its next version, Tableau 10.

    For how long have I used the solution?

    I have been using Tableau Desktop for three years. I began with version 7.0.

    What was my experience with deployment of the solution?

    Tableau is easy to deploy.

    What do I think about the stability of the solution?

    Stability is great.

    What do I think about the scalability of the solution?

    Scalability lacks some features. For example: governance, better clustering, dual authentication, detailed options of security, events manager, etc. That is why I only see Tableau as a data discovery and dashboarding tool (for senior management).

    How are customer service and technical support?

    Support and customer service is good, not excellent. 8/10

    Which solution did I use previously and why did I switch?

    I was using SAP BusinessObjects for four years, then I met Tableau and I realized how discontinued the SAP product was. Of course, all the BI platforms think that way, they were discontinued with the monolithic vision of data warehousing.

    Then, all of the data-discovery tools appeared and all of us were amused.
    I chose Tableau because it can give you answers very fast without the intervention of IT (most of the cases).

    As we can see in the Gartner Magic Quadrant for Business Intelligence and Analytics Platforms, Tableau is the leader among all the data-discovery tools, Tableau defined the BI trend, and now the rest of the BI platforms are incorporating these functionalities and improving them.

    How was the initial setup?

    Initial setup was easy, the commercial department of my company adopted the tool right away and start creating its dashboards.

    What about the implementation team?

    We implemented this with an in-house team. We used the product portal in order to learn about its development and we used some classrooms in the region for Sales, Tableau Desktop and Server.

    What was our ROI?

    Tableau offers a rapid ROI in comparison to other tools. It’s a very cheap tool, but it has some barriers in big enterprises.

    What other advice do I have?

    They should read about compatibility. Before implementing Tableau, they should meet with the business users and ask:

    • What are your needs in business intelligence?
    • Do you have some information silos?
    • Is the generation of information a manual process?

    The BI area should perform a self-assessment of a business intelligence roadmap in order to plan the development of the product, the areas involved in the pilot, the information needed to achieve the business goals and define the final architecture for the BI deployment in the near future.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user125886
    VP Strategy, Global Delivery & Operations at a tech services company with 501-1,000 employees
    Consultant
    End users do not require BI developers for ad-hoc reports. It would help to be able to add custom code to the dashboard.

    What is most valuable?

    • Valuable to use smaller data sets
    • Automatic Extract Creation
    • Replace on publish data sources
    • Online sync client
    • Progressive-loading dashboards.
    • Parameter to pass an initial SQL dynamically
    • Combine multiple sets with union
    • Subscribe and schedule the reports to receive email on data snapshot
    • Ad-hoc reports and ease of use for the end user
    • Reduces development effort
    • Easy maintenance
    • Security with role-based access and in line with Active Directory and SSO
    • Alerts and scheduling
    • Heat maps, geographical charts, 3D charts, drill down/drill up, drill through, cascading effects, and multi-dimensional and canned reports all in one tool
    • Embedding into Microsoft SharePoint

    How has it helped my organization?

    • The end users need not depend on the regular BI developers for certain quick and ad-hoc reports.
    • Generic avoidance of sharing the emails with an embedded Excel etc
    • Can be accessed from multiple smart devices
    • Snapshot facility to the end user for analysis
    • Effective visuals

    What needs improvement?

    • Facility to add custom code to the dashboard will be helpful.
    • Custom SQL feature is not working as expected from the performance perspective. Irrelevant of the SQL, the engine executes for everything available.
    • Archive historical data using extracts
    • MeasureName filter can’t be shared across multiple sheets in a dashboard.
    • Cascading with relative has restrictions over the worksheets in a dashboard.
    • Multiple selection in parameters
    • Formatting option for individual filter is not available.
    • Using HiveServer2 connector is a big challenge to pull, even with smaller data sets. Not sure if that has been improved with Spark Thrift server connector.
    • Not much support for Hadoop / Hive as the backend in the market, connectivity issues not limited to the drivers.
    • Few complex report requirements (for dashboards) could not be achieved with better performance (e.g. Dynamic Parameters).
    • Reverse engineering from the front end report is not that impressive.
    • For massive volumes of data, the performance acutely degrades.
    • Permitting external users with no SSO is still a concern.
    • Server support on Linux is lacking.
    • Caps on report scheduling

    For how long have I used the solution?

    I have been using this solution for more than three years.

    What was my experience with deployment of the solution?

    TDS deployment will not encourage editing after the deployment.
    With the TDS deployment, a few of the formats are lost. So far, this is not a serious issue.

    How are customer service and technical support?

    Approached from the client side, waiting time is reasonable high.

    Which solution did I use previously and why did I switch?

    I previously used MicroStrategy, QlikView, SQL Server Reporting Services, SQL Server Analysis Services, Panorama, SAP BusinessObjects, and in-house Java-based reports.

    The reasons I chose this product were: ease of doing things, faster performance, and it is an all-in-one tool.

    How was the initial setup?

    Comparatively, basic setup is not a hard task.

    What's my experience with pricing, setup cost, and licensing?

    Our use case is met, but the pricing is still a matter of concern.

    What other advice do I have?

    It is a nice visual and high performance all-in-one BI tool which is becoming more popular with its ease of use and user-friendly features, effective visuals and apt major functionalities of BI.

    However, it depends on one’s requirements and budget to balance the need.

    We would recommend using it for mid-size datasets to visualize near real-time data, as there is no control over the execution model.

    Disclosure: My company has a business relationship with this vendor other than being a customer: My company has a partnership agreement with the vendor.
    ITCS user
    IT Manager with 1,001-5,000 employees
    Vendor
    ​It placed the power of dashboards and scorecard development in the hands of business people, so there's less dependency on developers.​

    What is most valuable?

    The feature we've found most valuable is Data Extract, which extracts a local copy of all required data in a columnar format store. It does in-memory processing which is lightening fast.

    How has it helped my organization?

    It placed the power of dashboards and scorecard development in the hands of business people, so there's less dependency on developers.

    What needs improvement?

    They need to make it more flexible for enterprise administration, e.g, more job scheduling flexibility, more robust permission control, and more comprehensive mapping service that is native and not dependent on a third party like Mapbox. They also need to develop more comprehensive DR and HA solutions.

    For how long have I used the solution?

    I've been using it for over three years.

    What was my experience with deployment of the solution?

    It's excellent for deployments and upgrades.

    What do I think about the stability of the solution?

    We have had no issues with its stability.

    What do I think about the scalability of the solution?

    We have had no problems scaling it for our needs.

    How are customer service and technical support?

    They have good customer service support, although they do not always solve the issues. Also, sometimes support takes too long to find the root cause or a solution to an issue.

    Which solution did I use previously and why did I switch?

    We previously used Cognos, and Microsoft BI. We chose this due to user-friendly structure. There aren't too many components to manage and understand like in Cognos or Microsoft BI, etc.

    How was the initial setup?

    The initial setup was straightforward -- very easy installation and upgrades cycle.

    What about the implementation team?

    In-house - very easy to implement in-house, just follow the installation and upgrade guide check-lists and first try on test environment before doing a production installation or upgrade.

    What was our ROI?

    ROI for Tableau when compared to other BI tools we have is excellent.

    What's my experience with pricing, setup cost, and licensing?

    Tableau has both core-based licencing (for higher number of consumers scenario) and subscription based licences (for limited users scenario) - chose appropriate licencing based on your estimate of number of users.

    What other advice do I have?

    It's very user friendly and its self-service approach helps business users to develop dashboards in no time. The learning curve is very short - lot of learning resources available.

    Still need to do some catch-up on enterprise administration and Mobile friendly reporting e.g Android App is not yet available - expected to be released 10.0.

    Tableau releases frequent major releases three to four versions per year, and monthly patch fix releases, so plan a strategy that you want to follow. We are generally one to two releases behind so we can keep up with them, and at the same time leveraging all new exciting features the release.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Technology Architect at a manufacturing company with 10,001+ employees
    Vendor
    It lets power users like engineers create visuals on their data without waiting on a longer IT project timeline.

    Valuable Features:

    Geo Spatial maps and Time Series animation with Storyboarding. The easy to use interface has really accelerated adoption. 

    Improvements to My Organization:

    It lets power users like engineers create visuals on their data without waiting on a longer IT project timeline. The downside is you really need some SQL skills to take full advantage of it.

    Room for Improvement:

    For Tableau, R is just a script interface. It is missing the R-style Plot area the data scientists want to use. They really want to overlay pieces on the plot and derive new graphs.

    They need to provide a Folder hierarchy for organizing content and setting security. Creating 900 sites takes way too much work and limiting. As a result, we have hundreds of Worksheets in one long list—not good.

    Deployment Issues:

    We had no issues with the deployment.

    Stability Issues:

    Performance has issues when you get too many users. The latest upgrade made it worse and had to be backed off.

    Scalability Issues:

    The above issues brings into question how scalable it really is.

    Other Solutions Considered:

    I am most familiar with SAP Business Objects Web Intelligence, but have been to classes on Tableau, Power BI, and Qlikview as part of our internal efforts to help the business choose which is right for their needs.

    R and SAS are under our heading of Advanced Analytic tools in the BI space and will be evaluated in phase 2.

    Other Advice:

    Plan how you need to organize and secure content up front. It’s too much work later when it becomes popular. Be sure to plan and budget for more client license bundle purchases as user growth approaches critical mass. Otherwise, you’ll be putting them on a wait list and waiting for management to approve more spending. Managing a lack of licenses is not fun.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    it_user410031
    Business Analytics Specialist at a tech consulting company with 1,001-5,000 employees
    Consultant
    ​It’s an excellent tool to quickly build visualizations supporting QA and data validation activities.​

    What is most valuable?

    Once you are comfortable with the product, building visualizations and dashboards is extremely quick.  I also have not seen a better geospatial drag and drop visualization tool out there yet.

    How has it helped my organization?

    It’s an excellent tool to quickly build visualizations supporting QA and data validation activities.

    What needs improvement?

    • Governed data discovery
    • Collaboration
    • Other enterprise features

    For how long have I used the solution?

    We've used it for over two years.

    What was my experience with deployment of the solution?

    We had no issues deploying it.

    What do I think about the stability of the solution?

    There have been no issues with the stability.

    What do I think about the scalability of the solution?

    Older versions had trouble with performance when looking at larger datasets but it does not seem to be as much an issue now.

    How are customer service and technical support?

    Sales support when we were first engaged with them was minimal.

    Which solution did I use previously and why did I switch?

    There was no other solution in place.

    What other advice do I have?

    It’s excellent for desktop analysis but make sure to include other tools in your evaluation if you are looking for enterprise support features.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Managing Member at Christina M. Durta, CPA, LLC
    Vendor
    The ability to make interactive graphs, tables, and maps that can be shared on social media, linked to, or embedded on a website are the most valuable features.

    Valuable Features:

    The ability to make interactive graphs, tables, and maps that can be shared on social media, linked to, or embedded on a website are the most valuable features. The ability to allow readers to view and download the underlying data is another valuable feature.

    Improvements to My Organization:

    I just did an analysis of real estate sales in my county (Bay County, FL) and it allowed me to share the results with the public in a way they can make their own discoveries beyond what I have presented. 

    Room for Improvement:

    Tableau Public is free, which is incredible. However, the paid version is too expensive per user. They need to reduce the cost of the user that is not making the analysis, but only reading / drilling down on the results. It is hard to get a client to pay that kind of money to view reports.

    From my conversations with Tableau, their product Tableau Online is what allows others to view and interact with data online privately. The cost per online user is $500 per year. There is a free Tableau Reader, but it is limited. So, if I wanted to make data visualizations for a client or within my own company, I would have to pay for the desktop software to make the visuals plus pay an additional fee for everyone who wants to use the full functions online. Tableau Public is free and an awesome tool, but it is all publicly available.

    Deployment Issues:

    I've had no issues with deployment.

    Stability Issues:

    I've had no issues with stability.

    Scalability Issues:

    I've had no issues with scalability.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Planning Specialist at a comms service provider with 5,001-10,000 employees
    Vendor
    Access to data from Oracle and managing large data volumes is easier than Excel.

    Valuable Features

    • Visualization
    • Data capacity

    Where I'm working, we have many reports developed in Microsoft Excel to present results about the business. However, when we need to work a large volume of data, they are developed in Tableau because access to data from Oracle and managing large data volumes is easier than Excel. All the reports that we develop using Tableau are complimented by our directors, as the information is visualized well.

    Improvements to My Organization

    When we need to work with a large volume of data, we can create an extraction, validate data easily, and then present it to our users using Tableau Server or Tableau Reader.

    Room for Improvement

    I have difficulty working with many filters on the dashboards, and I'd like to see more options in the "Histories" section. QlikView makes better use of the dashboard filters.

    Use of Solution

    We've used it for two years.

    Deployment Issues

    In some departments we chose to install Tableau Reader, but it's necessary to create a ticket to update the software for each new version. This process is not good as it disrupts our day-to-day functions.

    Stability Issues

    I work with 4GB RAM and rarely I have a problem with it. My OS is 32 bits.

    Scalability Issues

    We've had no issues with scalability.

    Customer Service and Technical Support

    I always take support from Tableau's forums and communities.

    Other Solutions Considered

    We also looked at QlikView.

    Other Advice

    It's a great solution to present data, and our directors love to work with it.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    ITCS user
    Consultant Director at DataBound Solutions
    Consultant
    Top 20
    It makes it possible to share dashboards with a team.​

    What is most valuable?

    It's easy to start using to deliver off-the-shelf visualizations. It makes it easy to share dashboards with a team. It's a comprehensive solution that can scale from desktop (analyst, developer) to server (large end-user audience) with small or no changes.

    How has it helped my organization?

    In my experience, its greatest achievement has been opening stakeholders' minds. It pioneered the self-serve trend (which may have social roots) where people "own" their data and IT is a service provider to ensure visualization content is based on robust data. Connecting to a massive number of sources (that can be blended in Tableau) has also contributed to this achievement.

    What needs improvement?

    It came at a cost. Developers end-up, many times, scratching their left ear with the right hand, in order to make visualizations more powerful, effective or appealing than off-the-shelf ones. The next challenge for Tableau will be combining ease of use for basic-to-mid level complexity design (self-serve, "power users") with flexibility and repeatable development in a corporate environment (professional designers), avoiding "hat tricks" or "cookbook" style.

    Also, when building corporate dashboards, it may be challenging to gain the type of control needed without having to resort into some forum tricks or Zen-Master's advice. Workbook, connection versioning, and governance would be great for mid-to-large size organizations. Server-wise, having options to trigger alarms to an Administrator under certain conditions would also be an asset.

    For how long have I used the solution?

    I've been using both Tableau Desktop and Server for four years.

    What was my experience with deployment of the solution?

    No problems at all. Very robust and well documented (both Desktop and Server versions)

    What do I think about the stability of the solution?

    No problems, at least with the data sources I have used Tableau so far - MSSQL 2008 & 2012, Teradata RDBMS 14.x, and MSAS Cubes.

    What do I think about the scalability of the solution?

    Tableau can scale to massive datasets without problems (I used a few, approximately one billion-row tables), provided a DBA is part of the team to fine-tune tables and views. The proprietary columnar database engine is very fast and robust.

    How are customer service and technical support?

    Customer Service:

    It's great.

    Technical Support:

    It's great, although forums are usually the first resource to get answers from.

    Which solution did I use previously and why did I switch?

    I have helped customers migrate from MS Pro-Clarity and Oracle Hyperion.

    How was the initial setup?

    Tableau is not a demanding platform in pre-set environments before rolling-out as long as tech specs are met. However, certain design decisions need to be made in advance to ensure good performance and smooth scalability on a Server deployment (e.g. permissions, standards, etc.).

    What about the implementation team?

    I act as an implementation consultant.

    What's my experience with pricing, setup cost, and licensing?