Tableau Customer Service and Technical Support

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Sai Krishna J
Data Scientist at a consultancy with 51-200 employees
I've not directly contacted the tech support team of Tableau Software myself but whenever any clarification was required regarding the creation of a particular visualization, I've found many discussion forums and blogs, the contents of which have been extremely helpful. View full review »
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Justin Larson
Principal Business Intelligence Analyst at a transportation company with 1,001-5,000 employees
The user community is extremely vibrant and engaged, especially for how (relatively) young the product is, so I have only had two occasions to call support. In both cases, they were resoundingly helpful and responsive. View full review »
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reviewer251337
DHS HQ at a government with 1,001-5,000 employees
I don’t have to use it much since I can get much of this through current site materials and social media blogs/videos. View full review »
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Ron Bayes
Senior HR Analyst at a financial services firm with 501-1,000 employees
Customer Service: Very little need to contact their customer service but when I did they were professional and quick to respond. Technical Support: Both customer service and technical support have been excellent. Sales reps have been very nice to work with and you don’t end up with that used car salesmen feel. In fact, we typically meet with our reps about 3-4 times a year and have been extremely supportive. View full review »
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Dev Bhosale
BI Architect at a healthcare company with 501-1,000 employees
Customer Service: Tableau customer service is very helpful and responsive. Both the customer service and technical support are integrated into their customer portal. Technical Support: Tableau technical support is very professional and responsive. Many questions are answered in 1-2 business days depending on the severity. However, specific questions such as improving performance fall outside their scope. Thankfully, the Tableau community is one of the most engaged, knowledgeable, and helpful community. If you have a question that is not already answered by the community (very rare), you are guaranteed to receive a response within a few hours. View full review »
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Peter Birksmith
(2IC) Senior System Analyst at a insurance company with 1,001-5,000 employees
A nine out of 10. With all first line support, sometimes these support people need to read the question a couple of times before responding, but this is typical of any first line support for any vendor. View full review »
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Karl Riddett
Manager Business Intelligence and Analytics at a hospitality company with 1,001-5,000 employees
Customer service and support at Tableau is top notch. I haven't seen a better organization in technology with this. View full review »
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Director986
Director at a tech services company
I know the client ran into several ODBC issues with the interface to Denodo, a data virtualization environment, but I can’t comment because Tableau support was outside of the scope of my role. View full review »
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Oscar Barrientos ǀ ITIL V3, SAP BO
Business Intelligence Specialist at a financial services firm with 1,001-5,000 employees
Support and customer service is good, not excellent. 8/10 View full review »
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Alberto Guisande
Director at Decision Science
Tableau's support could improve. Partner support is very good. In five years, I have been working with Tableau. I have used technical support only one time. They did not complete what I needed. I figured out the solution myself, but I understand this may be due to my own expertise. However, in general, our customers are very satisfied with the support. I would rate technical support as an eight out of 10. View full review »
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Virginio D'Amico
Developer at a construction company with 501-1,000 employees
The technical support is very responsive, as well as customer service. They easily escalate to the developers if a bug or a performance issue arises. View full review »
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Kim Varas
Performance Management Analyst at a local government with 1,001-5,000 employees
Technical support is very good ... that said, I’ve been lucky to not need it much. ;) View full review »
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Nick Heigerick
Product Manager - Emory University (Tableau) at a university with 1,001-5,000 employees
Customer support always gets back to me within 24 hours. However, they are not always able to help me resolve my issue. View full review »
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programm5345
Manager, Finance Operations at a tech company with 1,001-5,000 employees
I think technical support is OK. We have in-house support at Cisco, which is a team that supports Tableau as well, but we can go outside to Tableau support itself if we need help. View full review »
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reviewer712779
User at a insurance company with 1,001-5,000 employees
Customer Service: I have not had to use customer service for Tableau. I just go online and google my needs typically. Technical Support: I have not had to use technical support for Tableau yet. As with customer service, I just go online and google my needs typically. View full review »
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IndustryAnalyst698
Industry Analyst at a healthcare company with 1,001-5,000 employees
Customer service and technical support have been very good for us. It's worth mentioning that the community forums are VERY active and will often provide answers from Tableau Masters faster than actual Tableau support can respond. View full review »
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Kathy Williams Chiang
VP, Business Insights at a tech services company with 51-200 employees
I have had so little need to use customer support, I can’t really rate them. Nonetheless, the few times when I have called, the level of understanding of complex data issues at the first few levels of support seems to be on the light side. View full review »
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Vineeth V
Senior Engineer Business Intelligence at a engineering company with 1,001-5,000 employees
I would rate customer service and technical support as 9/10, excellent. The turnaround time for any issue is very good. View full review »
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Sampath Pippala
VP Strategy, Global Delivery & Operations at a tech services company with 501-1,000 employees
Approached from the client side, waiting time is reasonable high. View full review »
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Milena Manfredini
Delivery Planning & Implementation at a tech vendor with 1,001-5,000 employees
Customer Service: I did not really encounter any deployment, stability or scalability issues. There is a whole support team inside the company to solve these type of issues. Technical Support: Every time I needed support directly from Tableu, their response took less than four hours to contact me back with an initial solution to my problem. View full review »
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Ron Chipman
BI Expert at a tech services company with 501-1,000 employees
If you are fortunate enough to have a dedicated technical guy, it is great. If you have to work through the common help desk, it is tough. In most cases, analysts have problems they need to solve right away; having them spend hours pouring through KB files to only find something similar, but not exact, and then waiting 5-10 days to get resolution from a help desk agent generates a lot of frustration on the team. View full review »
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NatachaEscalona
IT Admin at a tech company with 501-1,000 employees
Tableau technical support is one of the best I've had. 9! View full review »
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Yali Pollak
Data Analysis Team Leader at Viber
One of Tableau’s secrets is that they have one of the best tech support in the world of BI. The community of developers is great, with a lot of contributors; very nice and helpful – for beginners and professionals. View full review »
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Gaurav Mandilwar
Program Manager (Graduate Assistant) at a university with 1,001-5,000 employees
I like the online community. View full review »
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Gareth Crawshaw
Consultant at a financial services firm with 1,001-5,000 employees
Customer Service: Excellent. Technical Support: Exceptional, probably the best user community I’ve ever seen in nearly 15 years of working in MI/BI/Analytical roles. View full review »
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Jered McClure
Business Intelligence Analyst at a university with 501-1,000 employees
Customer Service: Tableau customer service has been incredible. Not only do they have an active community forum, but their account managers have been very pleasant to work with. Technical Support: Out of five, I would rate technical support a solid 4. View full review »
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reviewer639489
Enterprise Risk Manager at a retailer with 1,001-5,000 employees
With reference to the issue stated above, we noted that Tableau did not attempt to provide any resolution for the issue. We felt that they just left it with the local vendor to sort out the issue (which was never resolved). View full review »
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Sumit Agrawal
Lead Business Analyst at a tech vendor
I rate technical support 8/10. View full review »
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Anthony Korkmaz
Senior Consultant at a consultancy with 1,001-5,000 employees
Technical support can sometime take a while to respond, but they are very helpful and friendly. View full review »
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Arthur Kancelarovicz
BI Specialist at a K-12 educational company or school with 501-1,000 employees
Tableau has incredible consulting people and comprehensive support professionals, solving and clarifying any questions. View full review »
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Marc Prettenhofer
Sole Proprietor at a tech consulting company with 51-200 employees
I did not interact with Tableau staff; all support was derived from the school’s IT staff. View full review »
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DataWarehouseMgr798
Data Warehouse Manager at a university with 10,001+ employees
We have experienced less-than-preferable service with the technical support. For a while, it felt like they were experimenting for answers, even with complete log and infrastructure details. Their response time to issues is not acceptable for customers who are paying for core licenses, and they acknowledge that. View full review »
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reviewer601230
Business Intelligence Manager with 501-1,000 employees
Technical support has been awesome. We met a partner based in Trinidad and they have been providing us with assistance as we need it. View full review »
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LeadSoftwareEng896
Lead Software Engineer at a tech vendor with 1,001-5,000 employees
I used and liked the documentation and user forum very much, and found there either a solution, a workaround or at least an explanation to my problems. View full review »
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Ann Chen
ProductEngineer with 51-200 employees
Fairly good, since there are lots of forums and tutorials on the web which you can find. View full review »
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ITSpecialist546
IT Specialist at a pharma/biotech company with 1,001-5,000 employees
Technical support has been good so far. View full review »
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JasonMiller
Director, Business and Clinical Analytics at a healthcare company with 501-1,000 employees
I rate the level of technical support at medium. Staff are responsive when there’s a major technical issue, but getting answers to trivial questions are handled via forums and can take time or might not match your environment or configuration. View full review »
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Subhadra G Hosh
BI Analyst at a healthcare company with 1,001-5,000 employees
Technical support is excellent. View full review »
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Larry Keller
CEO at a tech consulting company with 1,001-5,000 employees
Customer Service: On a scale of 1 to 10, customer service is an 8. It is helpful to hear a tel call from support but not without advance notice. Also, some of the new support folks are not up to speed with more challenging subjects. Technical Support: There are no 10s in real life; technical support is 8.5. View full review »
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Tran Tin
IT Admin at a tech company with 51-200 employees
I rate the level of customer service and technical support 8/10. View full review »
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Aditi Roy
Software Development Engineer at a financial services firm with 501-1,000 employees
I would rate the technical support as eight out of 10. There are some inherent issues that are related to versions that they were not able to sort out and tickets remained unresolved. View full review »
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Simone Noventa
Industry Analyst at a construction company
Some consultants are keeping track of us and I would say they are doing a good job. Technical support through Tableau’s online forum might not be sufficient sometimes but somehow, I've always managed to overcome issues without calling support. View full review »
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ITAdmin097
IT Admin at a real estate/law firm with 501-1,000 employees
Tableau provides an enormous number of online resources that are clear, concise, and very thorough. You are almost guaranteed to find the answers you are seeking within this online documentation. View full review »
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GURU RAJAN ANANDHAPADMANAPHAN
Advisor at a retailer with 501-1,000 employees
I would rate it as between very good and excellent. View full review »
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Allen473
Senior Business Analyst at a logistics company with 1,001-5,000 employees
I rate technical support 8/10. View full review »
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Vinod Vayalamkuzhi
Architect-Technology at a tech company with 1,001-5,000 employees
The customer service has been great from Tableau. They also have different categories defined for premium service. View full review »
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Kimberley Mitchell
Business Analyst at a financial services firm with 1,001-5,000 employees
I haven't needed technical support yet. View full review »
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Vishal Shah
Manager - CRO at a tech company with 501-1,000 employees
Service is excellent and their support staff are very quick to answer any queries. View full review »
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Ayodele Makun
Pre-Sales Technical Consultant at a tech services company with 51-200 employees
The Tableau online community is rich and vibrant and provides quick guidance on getting started with the basic use of Tableau. View full review »
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Renato Rocha
Director of Analytics at a tech services company with 51-200 employees
Technical support is very helpful and provide quick answers. In addition, their technical support is in many languages, which is very helpful when you face some issues. View full review »
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KALYANI RANGARAJAN (CBIP)
Founder, Director, Srinivasan Software Solutions Pvt., Ltd. at a tech vendor
Technical support has resolved thousands of issues and is still expecting to improve in some areas of support through peer-to-peer assistance. It cements customer retention and loyalty. View full review »
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BIDirector874
Business Intelligence Director at a tech services company with 51-200 employees
Our local vendor support (in México) was so bad!!! However, we have encountered in the online support a very good source of information that helps to solve our issues. In fact, we have submitted a lot of cases to the Tableau support team, with very fast responses. View full review »
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Charlie LeCrone
VP Associate Director at a marketing services firm with 501-1,000 employees
Generally, technical support is very good; responsive with generally effective solutions. View full review »
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MichaelMoore
Senior Marketing Manager, CRM at a tech vendor with 1,001-5,000 employees
Technical support is average. It’s a lot of self-service forums that require you searching through the relevant postings on issues. It’s pretty comprehensive and as long as you are comfortable with a Stack Overflow-like approach to Q&A, it’s fine. View full review »
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principa168822
Director at a tech consulting company with 501-1,000 employees
Technical support is excellent. View full review »
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Richard L Williams
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company with 501-1,000 employees
Customer Service: Customer service is good. Technical Support: Technical support is good. View full review »
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Bitanshu Das
Analyst at a consultancy with 51-200 employees
I rate the level of customer service and technical support 8/10. View full review »
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Steve Cornett
Solution Architect at a healthcare company with 1,001-5,000 employees
Technical support is very good. View full review »
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YungKyoo Kim
VP at EON group
I rate the level of customer service and technical support 9/10. View full review »
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Galina Kozachenko
Director, Strategic Data Analytics at a financial services firm with 501-1,000 employees
Technical support is 9/10. View full review »
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AssistantVP739
Assistant Vice President, Institutional Analysis at a university with 1,001-5,000 employees
I rate the level of customer service and technical support 10/10. I’ve been working with vendors for over 25 years. No one else comes close. View full review »
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Daniel Caricato
Management Consultant at a financial services firm with 1,001-5,000 employees
I never had to use customer service. View full review »
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SrDataWHConsultant457
Data Warehouse Consultant Sr at a tech services company with 1,001-5,000 employees
We have contacted customer support few times and the support team always came back with solutions / work-arounds promptly. So, customer service and technical support is good. View full review »
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Nadia Alatas
Director at a tech services company
I rate technical support 8/10. View full review »
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CarolynFrench
IT Instructor at a university with 1,001-5,000 employees
Never used it, but the training needs some online learning courses for Tableau administration instead of relying on partner relationships to provide this training. View full review »
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consulti720510
Consulting Head
Excellent. When I or my customers had questions, Tableau customer support addressed the issues quickly, and in the local Korean language. View full review »
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Miroslav Kosecek
Business Intelligence Expert at a insurance company with 10,001+ employees
Customer service and technical support are very good; the free tutorials are especially great. View full review »
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Paul Arokiam Raja
EMEA Business Operations Analyst at a energy/utilities company with 1,001-5,000 employees
Customer Service: 7 out of 10. They are helpful but SLAs can be better. Technical Support: I rate the level of customer service and technical support 7/10. View full review »
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Mindy Kay
Solution Engineer - QlikView/Qlik Sense at a consultancy with 1,001-5,000 employees
Customer service and technical support are very good. View full review »
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Xavier Lim
Senior Analyst at a government with 501-1,000 employees
Technical support is excellent. Tableau consultants were eager to help. View full review »
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Dongyan Zhu
Deputy Director, Global Sales Planning & Policy at a wholesaler/distributor with 1,001-5,000 employees
I did not utilize the tech support on my desktop deployment. View full review »
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projectm2696
Project Manager
There are two faces of Tableau. One face is Tableau partners. They are very few, and Tableau was only a subsidiary with no support and no representative in Brazil. Now they are represented. Really, there aren't many problems with Tableau. View full review »
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Amr Samir Mohamed
Business Analyst at a tech company with 501-1,000 employees
Customer service is not bad. I liked the way when I created an account, they followed up with a call. View full review »
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Ambikapathi krishnamoorthy(Ambi)
Senior Consultant at a tech vendor
Technical support was 7/10. View full review »
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Bala Subramanian Krishnan
IT Admin at a tech company with 501-1,000 employees
Customer service and technical support are excellent. View full review »
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Sunyong Kim
Business Intelligence Specialist
Really good for technical support. View full review »
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Ratan Putla
Tableau Lead with 1,001-5,000 employees
Technical support is excellent. I hope they continue doing the same. View full review »
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Praveen Yalagandula
Sr Programmer Analyst at a construction company with 1,001-5,000 employees
Technical support is very helpful and prompt on their service, a very knowledgeable support team. View full review »
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Alexandra Cesar
Business Intelligence Manager at a non-tech company with 10,001+ employees
Medium. Some space for improvement. View full review »
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Sidharth Dash
Data Visualization and BI Consultant at a tech services company with 1,001-5,000 employees
We are treated as valuable partners by Tableau, the engagement is very stable and we get expertise from Tableau technicians whenever we request it. View full review »
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Selva Prakash
Assistant Consultant at a tech vendor with 1,001-5,000 employees
I rate technical support 9/10. View full review »
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seniorma261768
Senior Manager - Analytics at a tech services company with 1,001-5,000 employees
Amazing. Anytime I needed help with Tableau Server and evaluation. I got sufficient support from the sales team and the support team. View full review »
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Cindy Pham
President at a non-profit with 51-200 employees
Technical support is good. View full review »
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DataVisSpec991
Tableau/Data Visualization Specialist, Reporting & Analytics at a financial services firm with 1,001-5,000 employees
I didn’t need much technical support, and I find the on-demand online video library for training new and experienced users is a great asset. View full review »
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RajivKumar
Tableau Specialist, BI and ETL Developer at a tech services company with 501-1,000 employees
I rate the technical support as excellent. View full review »
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Wan-Jin Leu
Manager at a tech services company with 501-1,000 employees
I rate the level of customer service and technical support 9/10. View full review »
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Hiren Parikh
Assistant Manager at a pharma/biotech company
Technical support was very good. 7/10. View full review »
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SeniorDBA879
Sr. Database Architect at a tech services company with 501-1,000 employees
Customer service and technical support are very good. View full review »
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Javier Florian
BI & New Project Profesional at a insurance company with 10,001+ employees
An eight out of 10. View full review »
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LeadKnowledge824
Lead Knowledge Analyst - Advanced Analytics at a consultancy with 1,001-5,000 employees
Customer service is very good, very responsive and helpful. View full review »
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Miguel Molano
‎R&D Manager at a tech services company with 501-1,000 employees
An eight out of 10. View full review »
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Shahed Mirza Baig
Solution Architect at a tech services company with 1,001-5,000 employees
Customer service is average. View full review »
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Maheshgopinath Mariappan
Technology Lead at a tech vendor with 1,001-5,000 employees
Technical support and response is very good. View full review »
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AmitJain
GSDC Consultant at a consultancy
Customer service and technical support are excellent. View full review »
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David O'Toole, PMP
Director, Analytics at a retailer with 1,001-5,000 employees
Customer Service: I haven't really needed customer service. Help from the sales staff is okay at first. The community is amazing. You can google any question and usually find an answer. Technical Support: I haven't really needed tech support. View full review »
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Raju856
Technical Lead at a healthcare company with 1,001-5,000 employees
I rate the level of customer service and technical support 9/10. View full review »
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Mgr457
Assistant Manager - Solution Consulting at a consultancy with 1,001-5,000 employees
I rate the level of customer service and technical support on the high side. View full review »
Anonymous avatar x60
BIConsultant052
BI & Digital Transformation Consultant at a tech company with 1,001-5,000 employees
Technical support is 9 /10. View full review »

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