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Tableau Technical Support

03919a0a e4ad 45ed ac3d 746449ed6cb9 avatar
Data Analysis Team Leader at Viber
One of Tableau’s secrets is that they have one of the best tech support in the world of BI. The community of developers is great, with a lot of contributors; very nice and helpful – for beginners and professionals. view full review »
Gareth crawshaw li?1414337963
Consultant at a financial services firm with 1,001-5,000 employees
Exceptional, probably the best user community I’ve ever seen in nearly 15 years of working in MI/BI/Analytical roles. view full review »
Larry keller li?1414328940
CEO at a tech consulting company with 1,001-5,000 employees
There are no 10s in real life; technical support is 8.5. view full review »
3a10412d d656 40fd a3a0 ea4fbf55ca0b avatar
Business Intelligence Specialist at a financial services firm with 1,001-5,000 employees
Support and customer service is good, not excellent. 8/10 view full review »
73757086 e90a 4800 9c33 309bf17c6de0 avatar
VP, Business Insights at a tech services company with 51-200 employees
I have had so little need to use customer support, I can’t really rate them. Nonetheless, the few times when I have called, the level of understanding of complex data issues at the first few levels of support seems to be on the light side. view full review »
Anonymous avatar x60
Manager, Finance Operations at a tech company with 1,001-5,000 employees
I think technical support is OK. We have in-house support at Cisco, which is a team that supports Tableau as well, but we can go outside to Tableau support itself if we need help. view full review »
Anonymous avatar x60
VP Strategy, Global Delivery & Operations at a tech services company with 501-1,000 employees
Approached from the client side, waiting time is reasonable high. view full review »
C5b71af9 fae6 4d57 a307 9a6e24f98fdf avatar?1450275028
Manager Business Intelligence and Analytics at a hospitality company with 1,001-5,000 employees
Customer service and support at Tableau is top notch. I haven't seen a better organization in technology with this. view full review »
5c6a0b62 e155 47e7 8367 fb900aa6ec38 avatar?1447759027
Data Scientist at a consultancy with 51-200 employees
I've not directly contacted the tech support team of Tableau Software myself but whenever any clarification was required regarding the creation of a particular visualization, I've found many discussion forums and blogs, the contents of which have been extremely helpful. view full review »
1a13f551 15ab 4f94 af36 d1e3bdfc9ba3 avatar?1457144111
Planning Specialist at a comms service provider with 1,001-5,000 employees
I always take support from Tableau's forums and communities. view full review »
Ron chipman li?1414339219
BI Expert at a tech services company with 501-1,000 employees
If you are fortunate enough to have a dedicated technical guy, it is great. If you have to work through the common help desk, it is tough. In most cases, analysts have problems they need to solve right away; having them spend hours pouring through KB files to only find something similar, but not exact, and then waiting 5-10 days to get resolution from a help desk agent generates a lot of frustration on the team. view full review »
David o toole pmp li?1414339401
Director, Analytics at a retailer with 1,001-5,000 employees
I haven't really needed tech support. view full review »
Richard l williams li?1414338773
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company with 501-1,000 employees
Technical support is good. view full review »
18e325db ef89 4899 93d1 ae78f963982e avatar
Tableau Specialist, BI and ETL Developer at a tech services company with 501-1,000 employees
I rate the technical support as excellent. view full review »
Anonymous avatar x60
BI & Digital Transformation Consultant at a tech company with 1,001-5,000 employees
Technical support ( https://www.itcentralstation.com/products/tableau/by_topic/technical_support ) is 9 /10. view full review »
Anonymous avatar x60
Data Warehouse Manager at a university with 10,001+ employees
We have experienced less-than-preferable service with the technical support. For a while, it felt like they were experimenting for answers, even with complete log and infrastructure details. Their response time to issues is not acceptable for customers who are paying for core licenses, and they acknowledge that. view full review »
Anonymous avatar x60
Technology Lead at a tech vendor with 1,001-5,000 employees
Technical support and response is very good. view full review »
Anonymous avatar x60
Director at a tech services company
I know the client ran into several ODBC issues with the interface to Denodo, a data virtualization environment, but I can’t comment because Tableau support was outside of the scope of my role. view full review »
Milena manfredini li?1422291849
Delivery Planning & Implementation at a tech vendor with 1,001-5,000 employees
Every time I needed support directly from Tableu, their response took less than four hours to contact me back with an initial solution to my problem. view full review »
2cdfcced ed3d 45dc b10b ea8944006a6e avatar
Solution Engineer - QlikView/Qlik Sense at a consultancy with 1,001-5,000 employees
Customer service and technical support are very good. view full review »
Anonymous avatar x60
Business Intelligence Director at a tech services company with 51-200 employees
Our local vendor support (in México) was so bad!!! However, we have encountered in the online support a very good source of information that helps to solve our issues. In fact, we have submitted a lot of cases to the Tableau support team, with very fast responses. view full review »
0 tz37q ivr4 x8kvqcmutlgc4joy0lcnq9wxg8crn1ejyg9xsne8 ghj4pwb?1414330466
Director at a tech services company
I rate technical support 8/10. view full review »
4b838520 34f7 4c65 8c1f 8b5bb132d694 avatar
Director, Strategic Data Analytics at a financial services firm with 501-1,000 employees
Technical support is 9/10. view full review »
Simone noventa li?1422998950
Industry Analyst at a construction company
Some consultants are keeping track of us and I would say they are doing a good job. Technical support through Tableau’s online forum might not be sufficient sometimes but somehow, I've always managed to overcome issues without calling support. view full review »
407fbb34 bab1 4f62 9d5b ac75ed0140bf avatar?1438067932
Founder, Director, Srinivasan Software Solutions Pvt., Ltd. at a tech vendor
Technical support has resolved thousands of issues and is still expecting to improve in some areas of support through peer-to-peer assistance. It cements customer retention and loyalty. view full review »
B34706d1 8dd8 4909 bd3f 1eac9ea91436 avatar?1450261258
Assistant Consultant at a tech vendor with 1,001-5,000 employees
I rate technical support 9/10. view full review »
Kimberley mitchell avatar 1431440619?1431440616
Business Analyst at a financial services firm with 1,001-5,000 employees
I haven't needed technical support yet. view full review »
402bc99c 628f 48a0 9538 1c56f9df192d avatar?1438785635
Director of Analytics at a tech services company with 51-200 employees
Technical support is very helpful and provide quick answers. In addition, their technical support is in many languages, which is very helpful when you face some issues. view full review »
Virginio d amico li?1414339029
Developer at a construction company with 501-1,000 employees
The technical support is very responsive, as well as customer service. They easily escalate to the developers if a bug or a performance issue arises. view full review »
91470101 8150 4597 9ba1 d01ad0ec56d8 avatar
VP at EON group
I rate the level of customer service and technical support 9/10. view full review »
Anonymous avatar x60
Technical Lead at a healthcare company with 1,001-5,000 employees
I rate the level of customer service and technical support 9/10. view full review »
6bd431ad 30bd 49bf 9fe1 21327a92d12a avatar
Senior Analyst at a government with 501-1,000 employees
Technical support is excellent. Tableau consultants were eager to help. view full review »
Anonymous avatar x60
Assistant Manager - Solution Consulting at a consultancy with 1,001-5,000 employees
I rate the level of customer service and technical support on the high side. view full review »
Anonymous avatar x60
Performance Management Analyst at a local government with 1,001-5,000 employees
Technical support is very good ... that said, I’ve been lucky to not need it much. ;) view full review »
Dongyan zhu li?1430289042
Deputy Director, Global Sales Planning & Policy at a wholesaler/distributor with 1,001-5,000 employees
I did not utilize the tech support on my desktop deployment. view full review »
316af6a7 5a03 4d1f 859a 7f84c902b8c7 avatar
Manager - CRO at a tech company with 501-1,000 employees
Service is excellent and their support staff are very quick to answer any queries. view full review »
Anonymous avatar x60
Manager at a tech services company with 501-1,000 employees
I rate the level of customer service and technical support 9/10. view full review »
Anonymous avatar x60
Data Warehouse Consultant Sr at a tech services company with 1,001-5,000 employees
We have contacted customer support few times and the support team always came back with solutions / work-arounds promptly. So, customer service and technical support is good. view full review »
C6c047db 17b0 46d4 98d1 6d6daddc4bca avatar
Business Intelligence Expert at a insurance company with 1,001-5,000 employees
Customer service and technical support are very good; the free tutorials are especially great. view full review »
90d5cf96 6071 4ce0 b023 a82bdb3f74b4 avatar
Senior Engineer Business Intelligence at a engineering company with 1,001-5,000 employees
I would rate customer service and technical support as 9/10, excellent. The turnaround time for any issue is very good. view full review »
Anonymous avatar x60
Sr. Database Architect at a tech services company with 501-1,000 employees
Customer service and technical support are very good. view full review »
Sumit agrawal li?1425541019
Lead Business Analyst at a tech vendor
I rate technical support 8/10. view full review »
Anonymous avatar x60
IT Admin at a tech company with 501-1,000 employees
Tableau technical support is one of the best I've had. 9! view full review »
E08414bc b813 4c67 98af 073d0f98e46f avatar
Sole Proprietor at a tech consulting company with 51-200 employees
I did not interact with Tableau staff; all support was derived from the school’s IT staff. view full review »
Reviewer91872 li?1414330324
Senior HR Analyst at a financial services firm with 501-1,000 employees
Both customer service and technical support have been excellent. Sales reps have been very nice to work with and you don’t end up with that used car salesmen feel. In fact, we typically meet with our reps about 3-4 times a year and have been extremely supportive. view full review »
89e18838 0afe 4ee5 8c07 f43d79529404 avatar
Director, Business and Clinical Analytics at a healthcare company with 501-1,000 employees
I rate the level of technical support at medium. Staff are responsive when there’s a major technical issue, but getting answers to trivial questions are handled via forums and can take time or might not match your environment or configuration. view full review »
Fce474d8 92d8 4674 8773 9e38318a4495 avatar?1445548426
Senior Marketing Manager, CRM at a tech vendor with 1,001-5,000 employees
Technical support is average. It’s a lot of self-service forums that require you searching through the relevant postings on issues. It’s pretty comprehensive and as long as you are comfortable with a Stack Overflow-like approach to Q&A, it’s fine. view full review »
Anonymous avatar x60
Assistant Vice President, Institutional Analysis at a university with 1,001-5,000 employees
I rate the level of customer service and technical support 10/10. I’ve been working with vendors for over 25 years. No one else comes close. view full review »
Anonymous avatar x60
Industry Analyst at a healthcare company with 1,001-5,000 employees
Customer service and technical support have been very good for us. It's worth mentioning that the community forums are VERY active and will often provide answers from Tableau Masters faster than actual Tableau support can respond. view full review »
Anonymous avatar x60
IT Specialist at a pharma/biotech company with 1,001-5,000 employees
Technical support has been good so far. view full review »
Anonymous avatar x60
BI Analyst at a healthcare company with 1,001-5,000 employees
Technical support is excellent. view full review »
Anonymous avatar x60
EMEA Business Operations Analyst at a energy/utilities company with 1,001-5,000 employees
I rate the level of customer service and technical support 7/10. view full review »
Anonymous avatar x60
Graduate Student at a university with 1,001-5,000 employees
Technical support is excellent. I hope they continue doing the same. view full review »
Anonymous avatar x60
IT Admin at a real estate/law firm with 501-1,000 employees
Tableau provides an enormous number of online resources that are clear, concise, and very thorough. You are almost guaranteed to find the answers you are seeking within this online documentation. view full review »
Justin larson li?1426024414
Principal Business Intelligence Analyst at a transportation company with 1,001-5,000 employees
The user community is extremely vibrant and engaged, especially for how (relatively) young the product is, so I have only had two occasions to call support. In both cases, they were resoundingly helpful and responsive. view full review »
A3d6b732 0d91 4200 a2f5 1500a9d7c9d6 avatar
Solution Architect at a healthcare company with 1,001-5,000 employees
Technical support is very good. view full review »
Gaurav mandilwar avatar 1432606269?1432606267
Program Manager (Graduate Assistant) at a university with 1,001-5,000 employees
I like the online community. view full review »
Anonymous avatar x60
President at a non-profit with 51-200 employees
Technical support is good. view full review »
Hiren parikh li?1422513415
Assistant Manager at a pharma/biotech company
Technical support was very good. 7/10. view full review »
Anonymous avatar x60
Director at a tech consulting company with 501-1,000 employees
Technical support is excellent. view full review »
Anonymous avatar x60
VP Associate Director at a marketing services firm with 501-1,000 employees
Generally, technical support is very good; responsive with generally effective solutions. view full review »
0d8c64da e361 49e8 81f0 97a73b73a969 avatar
BI Architect at a healthcare company with 501-1,000 employees
Tableau technical support is very professional and responsive. Many questions are answered in 1-2 business days depending on the severity. However, specific questions such as improving performance fall outside their scope. Thankfully, the Tableau community is one of the most engaged, knowledgeable, and helpful community. If you have a question that is not already answered by the community (very rare), you are guaranteed to receive a response within a few hours. view full review »
Anonymous avatar x60
Lead Software Engineer at a tech vendor with 1,001-5,000 employees
I used and liked the documentation and user forum very much, and found there either a solution, a workaround or at least an explanation to my problems. view full review »
A7a37eec 0033 4466 93a3 4afa6760af72 avatar
BI Specialist at a K-12 educational company or school with 501-1,000 employees
Tableau has incredible consulting people and comprehensive support professionals, solving and clarifying any questions. view full review »
Anonymous avatar x60
Tableau/Data Visualization Specialist, Reporting & Analytics at a financial services firm with 1,001-5,000 employees
I didn’t need much technical support, and I find the on-demand online video library for training new and experienced users is a great asset. view full review »
Anonymous avatar x60
IT Admin at a tech company with 51-200 employees
I rate the level of customer service and technical support 8/10. view full review »
9406bc56 6200 4662 a795 a19d6e3ebd65 avatar?1438623983
Data Visualization and BI Consultant at a tech services company with 1,001-5,000 employees
We are treated as valuable partners by Tableau, the engagement is very stable and we get expertise from Tableau technicians whenever we request it. view full review »
Anonymous avatar x60
Senior Business Analyst at a logistics company with 1,001-5,000 employees
I rate technical support 8/10. view full review »
Ambikapathi krishnamoorthy ambi li?1425676186
Senior Consultant at a tech vendor
Technical support was 7/10. view full review »
1d6a621f faca 4453 b0be 5fa8206a254a avatar
Senior Consultant at a consultancy with 1,001-5,000 employees
Technical support can sometime take a while to respond, but they are very helpful and friendly. view full review »
C06ebed6 9995 4db9 b17d c522bbd3e370 avatar
Product Manager - Emory University (Tableau) at a university with 1,001-5,000 employees
Customer support always gets back to me within 24 hours. However, they are not always able to help me resolve my issue. view full review »
03cadbaa 396d 4044 a47e cbbccfe13da2 avatar?1435218596
Analyst at a consultancy with 51-200 employees
I rate the level of customer service and technical support 8/10. view full review »
Anonymous avatar x60
IT Admin at a tech company with 501-1,000 employees
Customer service and technical support are excellent. view full review »
2a5a6e35 2df5 4175 8188 409e3ea31f34 avatar?1449030323
GSDC Consultant at a consultancy
Customer service and technical support are excellent. view full review »
1989ca73 974e 4f09 996e 4d0a629598c0 avatar
Business Intelligence Analyst at a university with 501-1,000 employees
Out of five, I would rate technical support a solid 4. view full review »
Ff2564f8 93a5 4ccf 8101 d962424a003e avatar?1455278064
Consultant Director at DataBound Solutions
It's great, although forums are usually the first resource to get answers from. view full review »
Anonymous avatar x60
Assistant Manager Infrastructure at a tech services company with 501-1,000 employees
I've not needed to contact them. view full review »

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