Talend Data Management Platform Customer Service and Technical Support

reviewer1155426
Business Analytics at a tech services company with 10,001+ employees
I know the support people personally, so yes, I've contacted them for a few inquiries every now and then. None of that too difficult or too serious, it's usually more on unexplored feature sets or specific functionalities that I may have missed the documentation for. It's usually more regarding inquiries rather than solution fixes. View full review »
Christopher Hafer
System Analyst II at a healthcare company with 10,001+ employees
In the beginning, Customer Support helped a lot. Now that I know more, I would like them to respond with information I have not already tried. Escalation from Customer Support to get the right Technical Support person faster would be nice. Most times, I get a quick response. Sometimes, however, it can take days to get to the person who knows what is wrong or get a fix. Other times, I have solved my issue before they have an answer. View full review »
Brian Dandeneau
Lead Consultant at Applied Governance
We never really had to use it before and never really had a big issue. We only had smaller issues when we first started using it. Talend was very responsive and helpful. View full review »
Find out what your peers are saying about Talend, Microsoft, Informatica and others in Data Integration Tools. Updated: March 2020.
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AshrafOmar Hussein
Business Intelligence and Data warehouse Section Head & Pre-Sales at a tech services company with 51-200 employees
I would suggest enhancement and improvement in the support program of Talend to have a real Talend expert working with the consultant on the support process and the support to share the knowledge with the consultants. It is very important for Talend to build a good technical team for support. This is the first impression for any customer working with a vendor. So having a very good technical support team on your side will increase the trust of the customer in your product, even if there are many bugs in the application or the environment itself. I think that the system needs more enhancement and more improvement in this aspect. We need to have more cyclical documents written in a very good manner to share the knowledge between the support and the consultant implementing using Talend. View full review »
Find out what your peers are saying about Talend, Microsoft, Informatica and others in Data Integration Tools. Updated: March 2020.
406,312 professionals have used our research since 2012.