TeamSupport Overview

What is TeamSupport?

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. 

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.  

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

Buyer's Guide

Download the Help Desk Software Buyer's Guide including reviews and more. Updated: June 2021

TeamSupport Customers

Nokia, American Lung Association, Fujifilm, NBA, Comcast

TeamSupport Video

Pricing Advice

What users are saying about TeamSupport pricing:
  • "The price is approximately $70 per agent, per month."

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JM
Manager at a computer software company with 501-1,000 employees
Real User
Top 10
Stable, easy to install, and cost effective, but it needs better integration and data management

What is our primary use case?

We are using it as a technical support incident management for our external customers. We use it internally to track for incident management. We use it for the customer portal and reporting.

Pros and Cons

  • "The two most valuable features are the portal and reporting."
  • "It needs better integration with other tools like Jira."

What other advice do I have?

It's a very cost-effective solution, but it's not robust. If the price is a concern, this is a good tool. If you're looking for more functionality, it's not a great tool. You get what you pay for. Again, it's a good tool but it's limited. It has limited integration functionality and it has limited reporting, but I don't think it advertises itself to be anything more than it is. It's a lower-cost product, and it does what it says it will do. I would rate this solution a seven out of ten.